e-government structure and strategy 2008april gov.il - government services, the easy way ministry of...
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E-Government Structure and StrategyE-Government Structure and Strategy
2008April gov.il - Government services, the easy way
Ministry of Finance – Accountant General E-gov Department
E-Government Structure
The unit is Part of Ministry of Finance’s Accountant General Department.
Work plan approved by steering committee led by ministry of finance general manager and is a result of the demands of the Government ministries.
Tal Haramaty, Senior deputy to the Accountant General department, is in charge of the unit as part of the Accountant General’s entire array of projects in the technology area.
E-Government Structure
Number of employees : 60, all technology experts. The E-Government unit is built entirely from Hi-tech
workers, employed by government tenders for technology experts employment.
Part of E-Government projects are carried out using full outsourcing.
Information security control is done by ministry of finance Security Officer.
E-Government Objectives
Cutting Red Tape– “Available service desk” open 24 hours a day, 7 days a week.
Improvement of ROI and resource use at the Government ministries.
Making new online services to citizens and businesses, (for example: businesses licensing).
Improvement of service to businesses and citizens and reducing bureaucracy = net growth in productivity.
Improvement of the Government image.
Online Service Desk
Israel Tax Authority
Receiving information Feedback and ConfirmationPersonal info
Searching for
informationSeeking a servicePerforming actions
Ministry of Transport
Ministry of Interior
Ministry of Social Affairs and Social
Services
National Insurance Institute
E-GovernmentInfrastructure, servicesChange management
E-GovernmentInfrastructure, servicesChange management
Citizens and Businesses
E-Government Scheme
Development of inter-ministry online services, for improving service and avoiding bureaucracyPerforming
Change
Secure network infrastructure for connecting Government computer systems to the web
Infrastructure
Application infrastructure for development of services for the citizens
Services
Government Ministries
Citizens and Businesses
Infrastructure
Identification and Digital Signature Infrastructure
Services
Performing change
For the publicFor the publicFor Gov. EmployeesFor Gov. Employees
Website Development Infrastructure
Web Server Farm
For Gov. SystemsFor Gov. Systems
Remote Access
Secure SurfingService Intersection
Information security for the entire E-Gov arrayInformation security for the entire E-Gov array – – monitoring and operating, 24 X 7, handling of cyber terror threatsmonitoring and operating, 24 X 7, handling of cyber terror threats
Intranet
Government Ministries
Citizens and Businesses
Infrastructure
Service
Services
gov.il PortalGovernment Info. Center
Search.govSearch across Government
ePayment Servicemy.govPersonal portal and notices
The SafeSecure and registered e-mail
ActionsActionsGeneral InfoGeneral InfoPersonal InfoPersonal Info
Government Ministries
Citizens and Businesses
Performing change
Infrastrucure
Form Service
Tenders Service
Performing Change
Marketing
Performing Change
For the PublicFor the PublicInside GovernmentInside Government
Research & Surveys
Cross Government Projects Support & Customer Service
Organization & Methods
Legislation & Standardization
Bridging the Digital Gap
Government Ministries
Citizens and Businesses
Infrastrucure
Services
Conclusion
Collaborations
Cooperation in establishing a strategic plan for completing e-Government setup within 3 years (including infrastructure, applications for Government, businesses and citizens).
Delivering technological solutions appropriate for e-Government.
Establishing a government call center (applications and personnel).
Training of suitable personnel.
Establishing an integrated training system for exporting “e-Government systems” .
Preparation of an E-Government master plan for the upcoming 5 years will be completed within the next few months. The plan will be presented to all Government ministries and will then be backed by a Government decision.
During 2008 an additional effort will be made to move forward the following projects, delayed for various reasons, thus delaying the deployment of e-Government:
The smart I.D. card, enabling each and every citizen to be remotely identified and to use a digital signature
Technological legislation enabling the sending of registered e-mails. Activities in Government ministries that have so far not made services available to
the public. Care of populations and sectors that have thus far not been able to enjoy e-
Government (the Arab sector and the handicapped)
The State of Israel has innovative e-Government infrastructures and a joint effort will be made with the Foreign Ministry and the Ministry of Trade, Labor and Industry to connect between countries needing assistance in this area and project officers.
Conclusion
Thank You!
Ministry of Finance – The Accountant General
Communications mechanism enabling collaboration and secure real time data transfer without duplication and data extraction between all Government information systems including public and local authorities.
Infrastructures > Communications and Security >Information Crossroads
The crossroads is based on the SOA principle meaning each system exposes itself to specific information services used by other systems (Web Services).
Information Crossroads Advantages
Modular work which enables Government to share information without requiring a high level of coordination between ministries.
Use of an international standard, and its modification to Government so that all ministries use the same standard (WS-Gov.il)
The standard ability to monitor and filter interfaces, in order to protect the systems against penetration or damage to information
Back
85% of Government ministries are currently connected to the web through Tehila
Connection to the information crossroads is done gradually
)1/2 Slide(
Infrastructures > Communications and Security >Information Crossroads
Information Crossroads–based projects across Government
Mall System (?): Customs and VAT Department, Ministry of Trade, Labor and Industry, Ministry of Defense, Ministry of Agriculture, Ministry of Health.
Declarers System, Message Receiving: Customs and VAT Department "Shahar”, “Messer” and “Basic Data” Systems: Ministry of Social Affairs and Social
Services vis-a-via local authorities. Address Location, Guards, Arms, Identity Cards, Passports: Ministry of Interior Car and Driver’s License, Ownership determination: Ministry of Transport Motor Sports: Ministry of Science Merkava, Magnum Project, Purchasing Administration: The Accountant General Cellular Antennas: Environment Protection ePayment Service: Motor vehicles Discount Bank and Mercantile Bank: ePayment Service
Back)2/2 Slide(
Smart card with chip enabling identification and secure digital signing.
The card is issued to Government employees, businesses and Government Institutions Approx. 50,000 smart cards have been issued to date. During 2007:
A system for digital document issuing & management was set up.
New electronic signature software was developed. Electronic signature standards were written, based on
international standards. An infrastructure was set up for electronic underwriting – the
signature server . A website was established for the smart card under the
gov.il portal
Infrastructures > Communications and Security > Identification and Signature Infrastructure - Smart Card
Back
In the future:
The “safe” system will be integrated into the personal my.gov portal and will create a secure “personal portfolio” for each citizen, in which he will be able to save all his correspondence with Government ministries.
State of the Art Server Farm, “Green Farm” The server farm currently hosts :
400 Websites and applications including approx. 1000 different services for Government and citizens.
1200 Servers including: Data Base Servers Web Servers (Displaying of Info.) Security System Servers Communication Servers
Standards at the Server Farm: Defining development processes for ministries Defining hardening and update processes for Government
website servers.
Infrastructures > Secure Server Farm for Website Hosting Back
In 2008:
Establishment of a DRP system for backup in case of a catastrophe
Development of audio and video communications between Government ministries
The Solutions: Monitoring of all systems by a control team working 24 hours a day, 365 days a year. Skilled personnel, classified contact with all security authorities in the country. Deciding upon an information security policy for connecting to the web in order to deal with
cyber terror. Establishment of information security and monitoring systems of the IDS, AV and FW types. Establishment of a CERT array and real time handling of outstanding events
The base for e-Government Services – an information security system based on skilled, professional personnel, and supervised control and monitoring systems with intervention when necessary.
Infrastructures > Information Security – Monitoring andOperation 24-7-365))
Back
The threats: Defacement to Government websites, Damage/theft of Government information, e-Payment service (Stealing money from the Government and fraud), Forms service (identification fraud), Tenders (forgery of tender outcomes), Smart card (identity fraud)
)1/3 Slide (
National InterestNational Interest
Self ProfitSelf Profit
RecognitionRecognition
CuriosityCuriosity
Beginner Amateur Professional Expert
Vandal
Thief
Spy
Burglar
Programmer
Most AttacksMost Attacks
The Most Dangerous The Most Dangerous AttacksAttacks
Infrastructures > Monitoring and Operation Back)2/3Slide (
SPAM Attack
Attack from Jordan
Israel Security Agency Website
Infrastructures > Monitoring and Operation, examples of attacks on e-Government
Back
Examples: Trojan Horse in Customer Network e-Payment Fraud Attempts System Faults, i.e. Power cut DDOS Attacks ZERO DAY EXPLOIT
)3/3) Slide
Improvement of Government Information level by establishing a central Government content management system enabling ministries to establish websites easily and quickly, and citizens to receive the information in a unified manner from all Government ministry and authority websites
Project Objectives: Provide the public with improved navigation in Government websites and ease inlocation of information and services. Areas will be determined in the websitetemplate, such as:
General information about the ministry, its structure and employees Information about opening hours of service branches and their location Government phone book and ministry e-mail directory Online services Ways in which to receive service Guides Central legislation data base Making sure the website is accessible to the handicapped Making the website compatible with international standards
Infrastructures > Development of Content Infrastructure for all Government Websites – gov-X
Back
The Israeli Government information and service portal, provides citizens and businesses with concentrated information from all Government ministries and authorities and provides direction to all online Government information and services.
One entry point to all Government services and websites, including:
Thousands of pages of information Information presented by subjects and target audiences Advanced search capabilities Concentrated information from all Government ministries and
authorities Questions and answers on hundreds of topics based on surfer mail
questions Guides to explain the most “painful” processes to the public Hundreds of online services
Services > Information Services > gov.il Portal Back
In 2007, 6,403,439 surfers visited the gov.il portal – a 26% increase from 2006
)1/5Slide (
Services > Information Services > gov.il Portal
Number of Visits to the Portal in the Years 2005-2007
Back)2/5Slide (
Services > Information Services > gov.il Portal
The Ten Most Viewed Ministries and Authorities
89,957
57,88148,670
38,40325,092 23,432 22,744
11,001 10,684 10,220
Ministry ofInterior
TaxAuthority
Ministry ofEducaiton
Ministry ofTransport
IsraelMappingCenter
NationalInsurance
TheJudicialAuthority
Ministry ofFinance
Ministry ofJustice
Ministry ofDefense
Back)3/5Slide (
The Ten Most Viewed Subjects
87,921
13,390 6,164 6,062 6,036 5,667 3,897 3,801 3,680 3,469
Transportation Education IDF Health & LifeStyle
Economy,Taxes &Money
Work &Employement
Law, Justice&
Enforcement
SocialWelfare
Tourism Industry &Business
Services > Information Services > gov.il Portal Back)4/5Slide (
Services > Information Services > gov.il Portal
The Ten Most Viewed Guides
60,079
27,30118,892 18,597 15,107 13,451 11,171 9,567 6,235 5,030
For Drivers LicenseRenewal
StudentScholarships
Learning Howto Drive
RenewingVehicle
Licenses
ExecutionOffice
Paying PoliceFines
For theUnemployed
& JobSeekers
For IssuingDocuments -
Ministry ofInterior
Starting aBusiness
Back )5/5Slide (
Total number of my.gov users in 2007: 315,378 surfersApprox. 30,000 per month. Subscribers: 8,158 of which 2,327 are signed up for reminders
A personal Government portal, enabling each citizen to concentrate his activities vis-à-vis Government ministries and authorities in one place, to receive reminders of payments he must pay (e-mail and SMS), and to view only the information he is interested in.
The Portal was launched in 2006 Unique user interface, enabling each user to edit and arrange the content in his own
site Selection of content from a long list Site design and layout according to personal choice Payment reminders by email and SMS
Services > Information Services > my.gov Back
Search engine for exact, simple and quick search in all Government ministries or in the gov.il portal as selected by the user
The search engine was launched during 2007
Search Engine Advantages: Manages free text documents in a wide range of formats and
languages Indexing of structured data bases and structured search by field Prioritization of search results based on a variety of user
controlled parameters Clustering of search results in groups of documents with similar
content Best bets mechanism Cellesense system for natural language queries
Services > Information Services > search gov Search Engine
Back
In the future the search engine will be the heart of the Government portal and information from all Government ministries and authorities will be accumulated around the user’s information query in an easy and clear manner.
)1/3Slide (
Services > Information Services > search gov Search Engine
Back)2/3Slide (
The Five Most Popular Searches in December 2007
Vehicle Licensing Bureau
Income Tax
Ministry of Interior
National Insurance
Land Registry Office
Services > Information Services > search gov Search Engine
Back)3/3Slide (
e-Payment Service is an online money clearing house that allows citizens and businesses to pay Government payments, 24 hours a day, in a secure and convenient manner.
The e-Payment service is an example of cooperation between all Government ministries to produce a new service for the public.
The online payment service is based on agreements between the Accountant General and the banks and credit card companies.
The e-Payment service is connected directly to Merkava
Payment Options : Credit card, up to 10,000 NIS Bank transfer and payment with smart card – unlimited sum.
Payment Types: Various Government payments: vouchers, service fees, catalog
stores, communications to “Ashrait” clearing system, freedom of information act
Services > Information Services > e-Payment Service Back
In 2007, 5.1 billion NIS went through the e-Payment Service, twice as much as in 2006 and a 123% growth in the number of citizens choosing to pay through the service.
(Slide 1/8)
Services > Information Services > e-Payment Service Back (Slide 2/8)
The amount of vouchers opened in the e-Payment Service from the beginning of 2007 and until the end of the year
The most popular payments:National Insurance – domestic helpTransportation – driver & car license renewalBroadcasting Authority – television feesTax Authority - advances
Services > Information Services > e-Payment Service Back (Slide 3/8)
Number of Transactions in the e-Payment Service 2004-2007
Increase in the number of transactions – in % Between 2004-2005 – an increase of 172%Between 2005-2006 – an increase of 84% Between 2006-2007 – an increase of 81%
Services > Information Services > e-Payment Service Back (Slide 4/8)
E-Payment Service Money Amounts for 2004-2007
Services > Information Services > e-Payment Service Back (Slide 5/8)
National Insurance,
441Ministry of Justice, 77
Ministry of Transport,
129
Tax Authority,
3,189
Courts, 110
Other, 160
2007 - Division of Monthly Payments by Office (NIS Millions)
Services > Information Services > e-Payment Service Back (Slide 6/8)
2007 - Division of Monthly Payments by Transactions
National Insurance,
226,248Other, 310,192
Courts, 105,809
Tax Authority, 228,454
Ministry of Justice, 266,826
Ministry of Transport,
155,265
Services > Information Services > e-Payment Service Back (Slide 7/8)
New Services in the e-Payment Service
Services > Information Services > e-Payment Service Back (Slide 8/8)
A repository of all Government forms, easing the citizen’s contact with Government ministries, saves visits in person and enables citizens to receive unified, easy to use forms .
The National Forms Service went online in 2005 The National Forms Service was created with the complete
cooperation of all Government ministries and authorities that took part in the project.
Available form types (3 types):
Printable Form: details are filled in by hand Fillable Form: the details are typed in and the form is then
printed out and sent. Online Form: the details are typed in and the form is sent
online.
Online Ministry of Interior forms are most in demand. During the month of December 40,000 passport
renewal forms were downloaded and filled out.
Services > Information Services > Online Forms Service Back
The Forms Service includes over 1900 forms, 700 of which are online forms.
(Slide 1/4)
Services > Information Services > Online Forms Service Back(Slide 2/4)
Six Most Popular forms in 2007 (Annually)
235,590
64,804 59,089 51,91524,843 24,844
Interior - PassportRequest
Interior - AddressChange
Interior - IDrequest
Interior - BirthCertificate
Interior - CitizenRegistry Summary
Taxes - Form 116
Services > Information Services > Online Forms Service Back(Slide 3/4)
Ten Major Ministries with the Greatest Number of Forms
Interior 135
Justice, 125
Municipalities,101
Transport, 95
Finance, 44
Industry, Trade & Labor, 41
Civil Service Commission, 20 The Israel Land
Administration, 14
Health, 22
Agriculture, 22
Services > Information Services > Online Forms Service Back(Slide 4/4)
A dynamic system enabling Government ministries to execute online tenders for purchase or sale of services and equipment in a secure manner. Each supplier sees the price of the winning bid, updates his offer or withdraws from the tender, until a final winning supplier remains.
The Tenders System went online in 2005
System Advantages
Creates equal opportunity for different suppliers, increases tender accessibility and availability, contributes to transparency and encourages fair competition.
Increases tender reliability due to use of smart card and digital signature to avoid disownment.
Shortens time period between tender closure and publication of results.
Saves expenses for Government and citizens.
Services > Information Services > Online Tender System Back
No appeal has been received for the results of a tender executed in the system to date, indicating high reliability Dozens of tenders have been executed in the online tenders systems.
(Slide 1/5)
Services > Information Services > Online Tender System Back(Slide 2/5)
Services > Information Services > Online Tender System Back(Slide 3/5)
Services > Information Services > Online Tender System Back(Slide 4/5)
Tenders Executed in the System
The Accountant General: Sale of bonds in the U.S. The Accountant General - Government Purchase Administration: Cellular tender,
Government internet services, desktop and laptop computers, photocopy machines,
expendable equipment, leasing tender, servers tender. Ashdod port: Operational vehicles fuel supplier, investment portfolio management
representatives. Ministry of Tourism: Sale of advertising space in local publications in the U.S. Government Companies Authority: Sale of “Pe Glilot”, 3 terminals simultaneously. In
this tender the state received an offer higher by 200 million NIS than the highest
prediction.
Services > Information Services > Online Tender System Back(Slide 5/5)
An online secure Government mailing system which provides each citizen or business with a personal electronic Government email account. The system enables transfer and saving of official documents, sensitive personal information and digitally signed forms from Government ministries to the public.
System Advantages
Registered mail: Certificate for the sender confirming that the message has been received and read.
Sender identification: each sender is unequivocally identified. Non- disownment: message receiver can prove to a third party
that the message is real. Data protection: the message can only be read by the owner of
the email account Data protection: the message can only be read by the owner of
the email account signature authentication for received documents
Services > Information Services > The Safe Back
Approximately 40 different organizations currently work with the safe. In 2007 the Israel Securities Authority joined these bodies and an infrastructure was established to integrate all Israel Bar offices into the system.
(Slide 1/2)
Services > Information Services > The Safe Back(Slide 2/2)
Legislation and Government Decisions Electronic signature law Government decisions supporting e-Government activities
Standardization Accountant General procedures (Techem) for regularization of e-Gov activities Building a standard for Government websites WS-gov.il standard for exposing internal Government systems
Accountant General financial agreements to regularize online payment services Accountant General agreement for transfer of large sums of money in an online bank transfer
vis-à-vis the bank of Israel and the bank comptroller Accountant General agreement with credit companies for online services. Accountant General agreement for determining bank commissions for Internet transactions.
Lead and participation in legislation and standardization processes, and regularization of processes and technologies relating to e-Government.
Performing Change > Legislation and Standards Back
Activities so far:
Gathering of information from the ministries: collection of information and relevant links per
subjects, target audiences, ministries and authorities and other templates, for the public’s
benefit. Process mapping: providing organized information regarding the various processes the
citizen is required to undergo vis-à-vis the Government in order to minimize bureaucracy. Writing of Guides: writing of organized guides for processes which cross ministries or for life
situations. Control using the e-Government report: follow-up on service parameters in order to
examine the assimilation of e-Gov services in the ministries and to examine the quality of
service. Participation in and initiation of lateral projects: such as the business licensing
administration and building permits
Operation of a Government content creation team for mapping processes within and between the ministries, making the processes more accessible to the public, and creating new “bureaucracy saving” processes.
Performing Change > Organization and Methods Back
The gov.il portal and payment service customer service team started operating in 2002
The team gives telephone and email customer service For those paying using the Government Payment Service For those appealing to the gov.il portal and to my.gov asking
for help in locating Government information Generating reports Creating replies to frequently asked questions Mediation between the citizen and Government ministries
Creation of designated customer service teams for Government ministries
Performing Change > Customer Service Back
In the future – central Government call center The gov.il portal receives approx. 650 queries per month via email and site feedback The payments service receives approx. 2400 telephone calls and 770 email and site feedback queries per month
(Slide 1/4)
Performing Change > Customer Service Back(Slide 2/4)
Performing Change > Customer Service Back(Slide 3/4)
Performing Change > Customer Service Back(Slide 4/4)
Initiation, management and execution of inter-ministry projects, for the benefit of the citizen
Business licensing
Building permits
Emergency Internet
Online elections
Magnum support control system
Performing Change > Inter-Ministry Projects Back(Slide 1/5)
Creation of an online business licensing process, enabling preparation on the entire process, requesting a business license, attaching relevant documents and receiving confirmation for minimizing bureaucracy and improving service to the citizen
Stages in system setup Stage 1: presentation of updated official information – detailing the licensing process
compatible with the unified specification Stage 2: automation of business processes and turning them into online processes Stage 3: integration of control, follow-up and statistical systems for IT processes
Business licensing system status Currently: the site is undergoing technological specification processes In the future: development and launch of the business licensing information website,
construction of a relevant legislation database, development of an online business
licensing process vis-à-vis local municipalities and Government ministries
Performing Change > Inter-Ministry Projects > Business Licensing Back(Slide 2/5)
Creation of a central information hub with all information regarding planning and execution of building projects – immediate update of the public with regards to changes in the information and improvement in the quality of planning and execution.
Building permits system status
Currently: building of a concept for the building permit
information website. The team works with the inter-ministry sub
committee and with the available licensing sub committee.
In the future: development of an information and available
licensing website: building permits, online legislation database,
development of interfaces to other systems.
Performing Change > Inter-Ministry Projects > Building Permits Back
Estimated launch date: summer 2008
(Slide 3/5)
Emergency Internet: a website concentrating information during the year as well as in times
of emergency regarding emergency events.
In times of calm routine: deployment for times of emergency During an event: real time information from all Government ministries Following an event: return to routine life
Emergency deployment topics:
Use of internet information as a sensor for monitoring the national frame of mind - “national strength”.
Use of internet infrastructure as a help center and response to citizen appeals.. Use of internet infrastructure for giving/receiving focused personal information for
citizens during times of emergency. Use of new technologies in times of emergency.
Performing Change > Inter-Ministry Projects > Emergency Internet Back(Slide 4/5)
Online elections for local municipalities: following the success of the onlineregional council elections pilot the subject is being carefully examined this year.
Characterization of the online elections process Receiving approval for performing a pilot in a limited number of local municipalities Changes in regulation where necessary Establishing an online elections system Collection of pilot results
System for management and control of Accountant General financialsupport funds (Magnum project): a system displaying all information about theactivities of organizations supported by the Government, so that support istransparent and not duplicated .
Receiving information regarding budget and financial requests Receiving information regarding compliance with Government standards for submitting
a support request Connecting between supported organizations and position holders
Performing Change > Inter-Ministry Projects >Online Elections Back(Slide 5/5)