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e-Government Transformation The City of Roanoke Story

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City of Roanoke: Who are we? Independent city: population 94,911 Metropolitan Area population: 235,932 Family Median Income: $26,948 Cost of Living Index: 89.5 5-time All-American City Top Digital City Award in 2001 & 2002.....................................

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Goals of e-Government Provide better service to citizens & employees Lower cost of service by becoming a more efficient and flexible government Improve constituent participation Promote a digital society, economic development & the Roanoke region City Hall Without the Walls.....................................

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Our Journey 1997 - 2000 2001 - 2003 2004 College Intern WebMaster $25/month lease space on server Information pages (HTML) E-Mail, basic forms ci.roanoke.va.us Guest Book Strategic Planning for e-Gov E-Architecture established New design & name: Roanokegov.com Intranet: Phone directory, Policies,Team rooms, calendars, Workflow, etc., Internet: Jobs, Calendars, News, Geographical Information System (GIS), Requests for services 1 st Web Developer hired Content Management System Imaging on Web Employee Self-service Portal Web integration w/ internal business systems Wireless/Mobile computing (PDA/cellphone) 2 nd Web Developer hired

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Untangling e-government Develop a Vision Gain Organizational Support Conduct Organizational Strategic Planning Build e-Architecture Market Services: (internal & external) Solicit Feedback

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Roanokegov.com

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Real-time job list Online application Save, modify, submit Check status Internal workflow Online Ranking, referrals & hiring! Job Application System.....................................

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Online Payment Center..................................... Pay almost any city bill with a major credit card Some database lookups in place E-checks coming soon

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..................................... Free E-mail or text pager/phone Get only what you want MyRoanoke constituent notification

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..................................... Geographical Information System (GIS)

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..................................... Permit & Inspection Center Search permits View Inspection results Links directly to GIS Request Inspections Forms

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..................................... Athletics Sports Teams Schedules Standings Facilities Sign-up Info Bylaws News

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..................................... Police Accident Reports Sign up for account & PIN $10/report View billing details on-line Imaging PDF format No more copying!

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..................................... City Clerk On-line Agendas since 1988 City Code Measures since 1955 Minutes since 1874

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..................................... eCouncil Best of Breed Award 2003 Paperless MS Word documents Review, edit & approve Workflow

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..................................... eCouncil cont., History & audit trail Document Imaging available on web Agendas distributed on CD Council laptops

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..................................... Employee Self Service Intranet Portal

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..................................... City Council WebCasting Live and archived meetings Free hosting by local ISP Equipment: Video capture card and modest PC

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..................................... Content Management System One License PageMasters Easy to re-design! Workflow Multiple Web Sites RoanokeGov.com Intranet Site Kiosk

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..................................... Content Management System Input FormOutput Form

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..................................... Lessons Learned Charging convenience fees gets in the way minimize if you can. Content Management - tremendous success PageMasters, Content Manager, Web Team Dont just webify a service take advantage & make it better!! Help internal staff be productive: Imaging, Workflow, employee self-service portal Integrate related systems together using a web browser Self-service functionality takes careful planning use TEAMS and contact citizens who will be using the service Marketing is often forgotten use the media, PIO Mobile technology is changing the workplace

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Thanks!! Visit the City of Roanoke at www.roanokegov.com