e-participation as a public services strategy
TRANSCRIPT
e-Participation as a public services strategy
ICPD | UNIVERSIDADE DE AVEIRO | UNIVERSIDADE DO PORTO
DANILO BARBOSA
e-Participação como estratégia de serviços públicos
The e-participation field
The e-participation research
PhD research
Research enviroment
References
eParticipation as a public services strategy
the e-participation field
“The problem is arguably even more complex”Sæbø, Flak and Sein
2011
eParticipation as a public services strategy
e-voting E-democracy e-participation
Macintosh, 2004
eParticipation as a public services strategy
9. Evaluation and Outcomes 10. Cri(cal factors of success
3. Actors 4. Technologies used 5. Rules of engagement
6. Duration & Sustainability 7. Acessibility 8. Resources and Promo(on
1. Level of participation 2. Stage in decision-making
eParticipation as a public services strategy
Key dimensions of e-democracy projects Macintosh, 2004
“eParticipation involves the extension and
transformation of participation in societal demo-
cratic and consultative processes mediated by
information and communication technologies,
primarily the Internet”
Sæbø et al., 2011
An emerging field…
eParticipation as a public services strategy
Citizens
Government institutions
Voluntary organizations
Politicans
e-Participation actors eVoting
Online decision-making
Online political discourse
eConsultation
ePetitioning
eActivism
eCampaining
e-Participation activities
DeliberateDemocratic
Civic engagement
e-Participation effects
Transparency and opennessQuantity
DemographicsTon and style
e-Participation evaluation Underlying technologies
Governmental organization
Infrastructure
Informational availability
Acessibility
Policy and legal issues
Contextual factors
CONDUCT RESULT IN
IN THE CONTEXT OF DETERMINED THROUGH
The shape of eParticipation: Characterizing an emerging research area Sæbø, Rose and Flak, 2008
A TECHNOLOGY A SOCIAL ACTIVITY OR PATTERN
CitizensGovernment InstitutionsVoluntary Organizations
PoliticansResearchers and scholars
e-Participation actors eVoting
Online decision-making
Online political discourse
eConsultation
ePetitioning
eActivism
eCampaining
e-Participation activities
DeliberateDemocratic
Civic engagement
e-Participation effects
Transparency and opennessQuantity
DemographicsTon and style
e-Participation evaluation
Underlying technologies
Governmental organization
Infrastructure
Policy and legal issues
Contextual factors
CONDUCT RESULT IN
IN THE CONTEXT OF DETERMINED THROUGH
The shape of e-Participation field revisited (2006-2011) Medaglia, 2012
the e-participation research
11
0 5 10 15 20 25 30 35 40
Ac(on research
Experiment
Focus group
Case study Survey
Content and discouse analysis
Na(onal state of the art
2006
2011
eParticipation as a public services strategy
Methods used in e-participation research (2011) Medaglia, 2012
They state that genre is a typified communicative
action, invoked in a response to a recurrent situation,
including the history, nature of practices, social
relationships, and communication media within
organizations. Genres also include expectations on
communities and roles, reproduced and utilized by the
communicative utterances (Yates & Orlikowski, 1992)
Genre theory “The theory of stakeholder salience offers
theoretically sound arguments for why the
needs of some stakeholders are considered
salient and thus met, while those of others are
not. Salience depends on the relationship
attributes of power, legitimacy, and urgency
(Mitchell, Agle & Wood, 1997)”
Stakeholder salience theory eParticipation as a public services strategy
Understanding the dynamics in e-Participation initiatives: Looking through the genre and stakeholder lenses Sæbø et al., 2011
5W1H framework from genre perspec(ve (Adapted from Yates and Orlikowski (2002)
Why Expecta(ons about socially recognized purpose, which is the central iden(fying characteris(c of the genre system.
What The content of the genre systems and cons(tuent genres, including expecta(ons about which genres typically appear and poten(al sequences.
Who/m The par(cipants involved in the communica(ve interac(on and their roles, e.g. who ini(ates and whom are addressed by the genres involved
How Expecta(ons about the form including expecta(ons on media, structuring devices and linguis(c elements.
When Temporal expecta(ons, like deadlines or expecta(ons (explicitly or implicitly stated) on (meline for performing the communica(ve ac(ons
Where Loca(on and (me expecta(ons, physical or virtual.
eParticipation as a public services strategy
AUributes determining a stakeholder's salience
Power Power is variable, meaning it can be acquired and lost, and it may or may not be exercised.
Legi7macyLegi(macy is evalua(ve, cogni(ve, socially constructed and may be defined and
nego(ated differently at different levels of social organiza(on (typically individual, organiza(onal and societal) (Mitchell et al., 1997)
Urgency Defined as “the degree to which stakeholder claims calls for immediate aUen(on” and is something “calling for immediate aUen(on”.
eParticipation as a public services strategy
E-‐Government Use
Trust in government
Informa(on channels
Demographic condi(ons
Civic mindedness
Psychological predisposi(on
eParticipation as a public services strategy
A conceptual framework of e-government use determinants. Adapted from Dimitrova and Chen's (2006) conceptual model.
Nam, 2014
PhD research
Which specifications does a digital platform follow
to answer to a public service demand?
investigation
eParticipation as a public services strategy
A digital platform for a public service.
Design, develop and validate
eParticipation as a public services strategy
Research enviroment
MANAUS
eParticipation as a public services strategy
21
Some information 1.802.014
population
27% houses with internet
55% voters
IBGE 2010
References
• Fugini, M. G. (2005). Por que é difícil fazer o verdadeiro Why is it difficult to make the true “ Electronic Government ”?, 300–309.
• Macintosh, A. (2004). Characterizing E-Participation in Policy-Making. 37th Hawaii International Conference on System Sciences
(HICSS-37). Island of Hawaii (Big Island): Computer Societry Press. Retrieved from
http://csdl2.computer.org/persagen/DLAbsToc.jsp?resourcePath=/dl/proceedings/hicss/&toc=comp/proceedings/hicss/
2004/2056/05/2056toc.xml&DOI=10.1109/HICSS.2004.1265300
• Medaglia, R. (2012). EParticipation research: Moving characterization forward (2006-2011). Government Information Quarterly, 29,
346–360. doi:10.1016/j.giq.2012.02.010
• Nam, T. (2014). Determining the type of e-government use. Government Information Quarterly, 31, 211–220. doi:10.1016/j.giq.
2013.09.006
• Sæbø, Ø., Flak, L. S., & Sein, M. K. (2011). Understanding the dynamics in e-Participation initiatives: Looking through the genre and
stakeholder lenses. Government Information Quarterly, 28, 416–425. Retrieved from
http://www.sciencedirect.com/science/article/pii/S0740624X11000347
• Sæbø, Ø., Rose, J., & Flak, L. S. (2008). The shape of eParticipation: Characterizing an emerging research area. Government
Information Quarterly, 25, 400–428.
eParticipation as a public services strategy