e-rate: a review for 2010 e-rate: a review for 2010 - session starts at 3pm – (slides, nov. 10...

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E-rate: E-rate: A A Review for 2010 Review for 2010 - Session starts at 3pm – (slides, Nov. 10 version) Steve Sanders 608-266-3856 [email protected] i.gov Bob Bocher 608-266-2127 cell 608-212-2773 [email protected] November 10 and 12, 2009 November 10 and 12, 2009

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Page 1: E-rate: A Review for 2010 E-rate: A Review for 2010 - Session starts at 3pm – (slides, Nov. 10 version) Steve Sanders 608-266-3856 stephen.sanders@dpi.wi.gov

E-rate:E-rate: AA Review for 2010Review for 2010

- Session starts at 3pm –(slides, Nov. 10 version)

Steve Sanders [email protected]

Bob Bocher608-266-2127cell [email protected]

November 10 and 12, 2009November 10 and 12, 2009

Page 2: E-rate: A Review for 2010 E-rate: A Review for 2010 - Session starts at 3pm – (slides, Nov. 10 version) Steve Sanders 608-266-3856 stephen.sanders@dpi.wi.gov

2

Agenda

1. Overview of the program

2. Eligibility and discounts

3. Technology plans

4. Application forms, follow-up processes

5. Common issues

6. TEACH and BCN update

Video and PowerPoint: http://dpi.wi.gov/pld/erate.html

Page 3: E-rate: A Review for 2010 E-rate: A Review for 2010 - Session starts at 3pm – (slides, Nov. 10 version) Steve Sanders 608-266-3856 stephen.sanders@dpi.wi.gov

3

Overview Created by 1996 Telecom Act $2.25 billion annually from interstate phone revenue

Can use rollover funds WI averages $25 million annually

FCC has regulatory and legal oversight SLD does program administration

SLD division of USAC Eligible applicants

K-12 public and private schools, CESAs, Head Starts Public libraries, library systems

Program has many acronyms

The Telecom Act created a program to enable “access to advanced telecommunications and information services for K-12 schools and public libraries.”

Page 4: E-rate: A Review for 2010 E-rate: A Review for 2010 - Session starts at 3pm – (slides, Nov. 10 version) Steve Sanders 608-266-3856 stephen.sanders@dpi.wi.gov

4

Check your application status at http://www.sl.universalservice.org/FY3_form471/471StatusCheck.asp

Page 5: E-rate: A Review for 2010 E-rate: A Review for 2010 - Session starts at 3pm – (slides, Nov. 10 version) Steve Sanders 608-266-3856 stephen.sanders@dpi.wi.gov

5

What Are The Eligible Services?

Priority 1 Telecommunications services (telco’s only)

Local/long distance, wireline and wireless, voice, video, data FCC Nov 3 Public Notice emphasizes bandwidth

Internet access Basic access

Priority 2 Internal connections (2 in 5 year rule)

Basic maintenance of IC (each year)

Very few WI applicants get P2 Funding now at 85%, may drop to

mid-70s

Demand exceeds funds available.Priority 1: Funded first. Priority 2: Funded starting at highest discounts (90%, 89%, 88%, etc.). Seldom funded <80%.

Page 6: E-rate: A Review for 2010 E-rate: A Review for 2010 - Session starts at 3pm – (slides, Nov. 10 version) Steve Sanders 608-266-3856 stephen.sanders@dpi.wi.gov

6

2010 Eligible Services List (ESL)

Official 2010 ESL not yet released by FCC ESL release opens 471 filing window

FCC issued draft ELS in June Clarifies that text messaging is eligible Email archiving is ineligible (archiving vs. storage issue) Interactive "white boards" are not eligible VoIP may be applied for as telecom or Internet access

FCC Nov. 3 Notice: Expand eligible services to PCs, staff CE?

Page 7: E-rate: A Review for 2010 E-rate: A Review for 2010 - Session starts at 3pm – (slides, Nov. 10 version) Steve Sanders 608-266-3856 stephen.sanders@dpi.wi.gov

Eligible Services

If it’s not in the ESL, assume it’s not eligible Must be used in an eligible location for eligible purposes See SLD site “Determine Eligible Services” Ineligible components/services must be removed

Full funding may be provided as Ancillary Use

Funding requests must be cost effective Update on TEACH and BCN

USAC will not approve funding requests that have unreasonable costs compared to the marketplace. -FCC’s 2003 Ysleta Order

Page 8: E-rate: A Review for 2010 E-rate: A Review for 2010 - Session starts at 3pm – (slides, Nov. 10 version) Steve Sanders 608-266-3856 stephen.sanders@dpi.wi.gov

8

How Much Discount Can I Get?

Discounts range from 20% to 90% Based on free/reduced lunch eligible Enrollment and lunch data entered on ISES

Data now being reviewed, most districts doing revisions

DPI does not verify schools using their own data DPI posts Excel file mid-December

DPI sends file to SLD

If you use DPI data and are contacted by PIA, contact DPI

Actual Calculating Discount Methods done on Form 471

Page 9: E-rate: A Review for 2010 E-rate: A Review for 2010 - Session starts at 3pm – (slides, Nov. 10 version) Steve Sanders 608-266-3856 stephen.sanders@dpi.wi.gov

9

Discount Matrix

Percent of Eligible Students

Urban Rural

Less than 1% 20% 25%1% - 19% 40% 50%20% - 34% 50% 60%35% - 49% 60% 70%50% -74% 80% 80%75% -100% 90% 90%

State average is 57%

Page 10: E-rate: A Review for 2010 E-rate: A Review for 2010 - Session starts at 3pm – (slides, Nov. 10 version) Steve Sanders 608-266-3856 stephen.sanders@dpi.wi.gov

10

Technology Plans

Technology plans must be “developed” before the Form 470 is filed. (1st step in process)

Plans must support requested services on Form 470

Plans must be approved before service begins, usually July 1, 2010

Technology plans must cover the entire funding year for which a service is being sought. (Can’t expire before June 30, 2011)

Page 11: E-rate: A Review for 2010 E-rate: A Review for 2010 - Session starts at 3pm – (slides, Nov. 10 version) Steve Sanders 608-266-3856 stephen.sanders@dpi.wi.gov

11

Technology Plans

Timelines for Information and Technology Plans

Plan ExpiresDeveloped prior to 470

Filing **

Plan to DPI by:

Plan Approved by:

June 30, 2010 Dec 2009 May 1, 2010 July 1, 2010

** E-Rate Note: A change in the E-Rate technology plan requirements occurred in August 2004. Technology plans must be “developed”, but not approved, before Form 470 is submitted.

Page 12: E-rate: A Review for 2010 E-rate: A Review for 2010 - Session starts at 3pm – (slides, Nov. 10 version) Steve Sanders 608-266-3856 stephen.sanders@dpi.wi.gov

12

CIPA/NCIPA Compliance (Children's Internet Protection Act)

See DPI’s CIPA FAQ at: http://dpi.wi.gov/pld/cipafaq.html

Compliance with CIPA required for:o Internet access o Internal connectionso But not telecommunications

CIPA requires filtering and having an Internet Safety Plan New law will require Internet safety policy to include educating minors

about appropriate online behavior, including interacting with other individuals on social networking websites and in chat rooms and cyberbullying awareness and response.

Page 13: E-rate: A Review for 2010 E-rate: A Review for 2010 - Session starts at 3pm – (slides, Nov. 10 version) Steve Sanders 608-266-3856 stephen.sanders@dpi.wi.gov

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Form 470 posted

Wait 28 Days

Pick vendor, sign contract

Submit 471

Tech Plan before 470

RNL

RAL

Select vendor, cost main factor. If no bids, applicant

selects provider.

E-Rate Flowchart* (Part 1)

* See also the SLD’s flowchart

Oct - Dec

Dec – Feb ?

Page 14: E-rate: A Review for 2010 E-rate: A Review for 2010 - Session starts at 3pm – (slides, Nov. 10 version) Steve Sanders 608-266-3856 stephen.sanders@dpi.wi.gov

14

PIA Review

Form 486 – Service Start

FCDL - Decision

BEAR (472)

Discount on bills

Form 500 (optional)

SLD mails applicant and service provider a BEAR approval letter.

Applicant can appeal a denial of funding to the SLD within 60 days of date on FCDL.

SLD mails applicant and service provider a 486

approval letter.

E-Rate Flowchart (Part 2)

July – Oct

April - Aug

Page 15: E-rate: A Review for 2010 E-rate: A Review for 2010 - Session starts at 3pm – (slides, Nov. 10 version) Steve Sanders 608-266-3856 stephen.sanders@dpi.wi.gov

15

Forms and Deadlines

Form or Event Deadline or Dates

Funding Year July 1 through the following June 30; Current year is 2009. Applying for 2010.

Form 470 Starts request for services. Must be posted at least 28 days before the filing Form 471. Note

(1) timeframe for all bids (2) Form 471 filing closing date. Will receive Receipt Acknowledgement Letter – RAL. 470 deadline will be late Dec. or Early Jan.

Form 471 Tells SLD what services you want, the provider, costs, schools getting services, discount %,

contract or MTM, etc. Will probably be due early February 2010. Will receive Receipt Notification Letter – RNL.

PIA review SLD’s Program Integrity Assurance (PIA) staff review all applications, which can take over 8

months. PIA will contact you with questions.

FCDL sent Starting late April, Funding Commitment Decision Letters sent to applicants. This continues

for months.

Form 486 Confirms start of service. Must be received/postmarked within 120 days after FCDL date or

120 days after the Service Start Date, whichever is later.

Form 472 / Form 474

Get discounts on bills (#474) or reimbursements (#472). Received or postmarked no later than 120 days after the date of the Form 486 Notification Letter or 120 days after the last date to receive service, whichever is later.

Appeals Must be received within 60 days of date on the FCDL. DPI can help with appeals.

Page 16: E-rate: A Review for 2010 E-rate: A Review for 2010 - Session starts at 3pm – (slides, Nov. 10 version) Steve Sanders 608-266-3856 stephen.sanders@dpi.wi.gov

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Form 470

Page 17: E-rate: A Review for 2010 E-rate: A Review for 2010 - Session starts at 3pm – (slides, Nov. 10 version) Steve Sanders 608-266-3856 stephen.sanders@dpi.wi.gov

17

Form 470

470 begins bidding process, must be filed for 2010 If you have no contract for the requested services

Often tariffed or monthly telco or Internet service

If a contract expires on or before June 30, 2010 File 470 once for length of multi-year contracts or

contracts with voluntary extensions 470 and any RFP must indicate this

Check 7a and b and both options under b

In out years on the 471, site the original 470

Be sure to file for correct category of service

Page 18: E-rate: A Review for 2010 E-rate: A Review for 2010 - Session starts at 3pm – (slides, Nov. 10 version) Steve Sanders 608-266-3856 stephen.sanders@dpi.wi.gov

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Form 470

Can file the 470 now for 2010 services Be certain to have draft Tech Plan

File one 470 for all services, or file separate forms for each service

470 must be posted on SLD website for at least 28 days before you select a provider or sign a contract

See “Form 470” in News Briefs (10-30 Brief)

Form 470 drop dead filing date is 28 days before 471 deadline. But do not wait until then!

137 WI applicants have already filed 236 form 470s.

Page 19: E-rate: A Review for 2010 E-rate: A Review for 2010 - Session starts at 3pm – (slides, Nov. 10 version) Steve Sanders 608-266-3856 stephen.sanders@dpi.wi.gov

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Form 470 and Competitive Bidding

Must have a fair and open bidding process Bid document (RFP) optional, is a local decision All vendors are treated the same; have access to same information Vendors cannot be involved in your 470 Applicant’s consultant cannot be associated with vendor

Must choose most cost-effective bid Cost must be primary factor Non-eligible products/services not part of cost effectiveness Fully document your bid review process and any decision(s)

Record dates of any decisions, actions taken, etc.

Page 20: E-rate: A Review for 2010 E-rate: A Review for 2010 - Session starts at 3pm – (slides, Nov. 10 version) Steve Sanders 608-266-3856 stephen.sanders@dpi.wi.gov

Online Forms Training Site(http://sldtraining.usac.org)

470 options

See Oct 3, ‘08 News Brief for training site information.

Page 21: E-rate: A Review for 2010 E-rate: A Review for 2010 - Session starts at 3pm – (slides, Nov. 10 version) Steve Sanders 608-266-3856 stephen.sanders@dpi.wi.gov

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Checking all to keep all

options open.

Page 22: E-rate: A Review for 2010 E-rate: A Review for 2010 - Session starts at 3pm – (slides, Nov. 10 version) Steve Sanders 608-266-3856 stephen.sanders@dpi.wi.gov

NOTE: For “Quantity and/or Capacity” be certain to enter maximum

bandwidth needed. Example for schools on BCN:

“20Mbps to 100Mbps service for 3,000 teachers and students”

Page 23: E-rate: A Review for 2010 E-rate: A Review for 2010 - Session starts at 3pm – (slides, Nov. 10 version) Steve Sanders 608-266-3856 stephen.sanders@dpi.wi.gov

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Check these boxes

Page 24: E-rate: A Review for 2010 E-rate: A Review for 2010 - Session starts at 3pm – (slides, Nov. 10 version) Steve Sanders 608-266-3856 stephen.sanders@dpi.wi.gov

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Block 4 information

Page 25: E-rate: A Review for 2010 E-rate: A Review for 2010 - Session starts at 3pm – (slides, Nov. 10 version) Steve Sanders 608-266-3856 stephen.sanders@dpi.wi.gov

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Check all certifi-cations, enter authorized person (bottom)

Page 26: E-rate: A Review for 2010 E-rate: A Review for 2010 - Session starts at 3pm – (slides, Nov. 10 version) Steve Sanders 608-266-3856 stephen.sanders@dpi.wi.gov

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Use Print Preview to check all data, then Submit and certify online or via paper

Page 27: E-rate: A Review for 2010 E-rate: A Review for 2010 - Session starts at 3pm – (slides, Nov. 10 version) Steve Sanders 608-266-3856 stephen.sanders@dpi.wi.gov

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Form 471

Page 28: E-rate: A Review for 2010 E-rate: A Review for 2010 - Session starts at 3pm – (slides, Nov. 10 version) Steve Sanders 608-266-3856 stephen.sanders@dpi.wi.gov

28

E-rate Form 471

Provides specific information on services, service providers selected, and contracts and/or agreements, costs, etc.

Provides discount calculation information Must be filed each funding year

Applicant certifies compliance with all program rules

Must be postmarked or filed online by ???

Form 470 certifications must also be filed online or postmarked before the close of the 471 filing window

2010 Form 471 drop dead date:

Likely Early-Mid Feb, 2010, 10:59PM CST

Page 30: E-rate: A Review for 2010 E-rate: A Review for 2010 - Session starts at 3pm – (slides, Nov. 10 version) Steve Sanders 608-266-3856 stephen.sanders@dpi.wi.gov

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Block 1:

Basic contact information

Page 31: E-rate: A Review for 2010 E-rate: A Review for 2010 - Session starts at 3pm – (slides, Nov. 10 version) Steve Sanders 608-266-3856 stephen.sanders@dpi.wi.gov

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Record Your security code!!

Page 32: E-rate: A Review for 2010 E-rate: A Review for 2010 - Session starts at 3pm – (slides, Nov. 10 version) Steve Sanders 608-266-3856 stephen.sanders@dpi.wi.gov

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Block 4:Calculate Discount.

Adding entities (schools)

Page 33: E-rate: A Review for 2010 E-rate: A Review for 2010 - Session starts at 3pm – (slides, Nov. 10 version) Steve Sanders 608-266-3856 stephen.sanders@dpi.wi.gov

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Block 4:Calculate Discount.

Adding entities (schools)one at a time

Page 34: E-rate: A Review for 2010 E-rate: A Review for 2010 - Session starts at 3pm – (slides, Nov. 10 version) Steve Sanders 608-266-3856 stephen.sanders@dpi.wi.gov

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Block 4:Calculate Discount.

Adding entities (schools)

NCES Codes: http://nces.ed.gov/ccd/schooLSearch

Page 35: E-rate: A Review for 2010 E-rate: A Review for 2010 - Session starts at 3pm – (slides, Nov. 10 version) Steve Sanders 608-266-3856 stephen.sanders@dpi.wi.gov

35

Block 5:One for each funding request.

Adding entities (schools)

Spin search toolhttp://www.sl.universalservice.org/Forms/SPIN_Contact_Search.aspBut VERIFY with service provider!

Page 36: E-rate: A Review for 2010 E-rate: A Review for 2010 - Session starts at 3pm – (slides, Nov. 10 version) Steve Sanders 608-266-3856 stephen.sanders@dpi.wi.gov

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Block 5:Type of service.

470 Number

Contract or Month-to-month

Page 37: E-rate: A Review for 2010 E-rate: A Review for 2010 - Session starts at 3pm – (slides, Nov. 10 version) Steve Sanders 608-266-3856 stephen.sanders@dpi.wi.gov

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Block 5:Service start and end dates

OR

Contract award and expiration date

Page 38: E-rate: A Review for 2010 E-rate: A Review for 2010 - Session starts at 3pm – (slides, Nov. 10 version) Steve Sanders 608-266-3856 stephen.sanders@dpi.wi.gov

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Block 5:Item 21 Attachment

Page 39: E-rate: A Review for 2010 E-rate: A Review for 2010 - Session starts at 3pm – (slides, Nov. 10 version) Steve Sanders 608-266-3856 stephen.sanders@dpi.wi.gov

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http://www.sl.universalservice.org/reference/Form471item21Attachments.asp

”You MUST attach a description of the service, including a breakdown of components, costs, manufacturer name, make and model number….” Examples are provided in the document “Item 21 Attachments for Form 471”

Block 5 — Item 21 Attachment

Page 40: E-rate: A Review for 2010 E-rate: A Review for 2010 - Session starts at 3pm – (slides, Nov. 10 version) Steve Sanders 608-266-3856 stephen.sanders@dpi.wi.gov

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Block 5:•Enter Amounts.•Add another block 5?

Page 41: E-rate: A Review for 2010 E-rate: A Review for 2010 - Session starts at 3pm – (slides, Nov. 10 version) Steve Sanders 608-266-3856 stephen.sanders@dpi.wi.gov

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Block 6:Certifications

Have necessary resources

Page 42: E-rate: A Review for 2010 E-rate: A Review for 2010 - Session starts at 3pm – (slides, Nov. 10 version) Steve Sanders 608-266-3856 stephen.sanders@dpi.wi.gov

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Block 6: Certifications: Have Technology Plan

Page 43: E-rate: A Review for 2010 E-rate: A Review for 2010 - Session starts at 3pm – (slides, Nov. 10 version) Steve Sanders 608-266-3856 stephen.sanders@dpi.wi.gov

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Block 6: Certifications: Send Signed Certifications or PIN

Page 44: E-rate: A Review for 2010 E-rate: A Review for 2010 - Session starts at 3pm – (slides, Nov. 10 version) Steve Sanders 608-266-3856 stephen.sanders@dpi.wi.gov

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Block 6:

Page 45: E-rate: A Review for 2010 E-rate: A Review for 2010 - Session starts at 3pm – (slides, Nov. 10 version) Steve Sanders 608-266-3856 stephen.sanders@dpi.wi.gov

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Tips on Filing Form 471

File separate Forms 471 for Priority 1 and Priority 2 services

Remove ineligible costs and document or estimate eligible costs carefully (30% Rule) – (Now Bishop Perry makes less important)

Filing online speeds processing and reduces errors

Examine, correct, and save Receipt Acknowledgement Letter (RAL)

Paper forms and instructions: http://usac.org/sl/tools/required-forms.aspx

Page 46: E-rate: A Review for 2010 E-rate: A Review for 2010 - Session starts at 3pm – (slides, Nov. 10 version) Steve Sanders 608-266-3856 stephen.sanders@dpi.wi.gov

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Receipt Acknowledgement Letter (RAL)

Form 471 Receipt Acknowledgment Letter (RAL) Cover page of important reminders Provides confirmation of certain information entered from Form

471 Data entry errors may be corrected within three weeks by

using the RAL (including Block 4 worksheets) Applicants can request funding reductions but not funding

increases

Page 47: E-rate: A Review for 2010 E-rate: A Review for 2010 - Session starts at 3pm – (slides, Nov. 10 version) Steve Sanders 608-266-3856 stephen.sanders@dpi.wi.gov

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Funding Commitment Decision Letter (FCDL)

FCDL reports status of individual funding requests:FundedNot fundedAs yet unfunded (internal connections)Canceled

May receive more than one FCDL Use info on FCDL to prepare Form 486

Page 48: E-rate: A Review for 2010 E-rate: A Review for 2010 - Session starts at 3pm – (slides, Nov. 10 version) Steve Sanders 608-266-3856 stephen.sanders@dpi.wi.gov

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E-rate Form 486

Notification that services have started and that SLD can pay invoices

Certifies that Tech Plan (if required) has been approved and covers the entire funding year.

Form 486 deadline is 120 days after service starts

–OR–

120 days after date of Funding Commitment Decision Letter date, whichever is later

October 29 deadline for FCDL before July 1

Page 49: E-rate: A Review for 2010 E-rate: A Review for 2010 - Session starts at 3pm – (slides, Nov. 10 version) Steve Sanders 608-266-3856 stephen.sanders@dpi.wi.gov

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E-rate Form 472/474 (Invoices)

Invoices — Form 472 or Form 474 BEAR (Billed Entity Applicant Reimbursement) Form 472 filed

by applicant and certified by service provider after receipt and payment for services

Form due October 28, 120 days after last service date, June 30 Or 120 days after date of Form 486 Notification Letter

-OR-

SPI (Service Provider Invoice) Form 474 filed by service provider after providing services and billing applicant for its non-discount share

Page 50: E-rate: A Review for 2010 E-rate: A Review for 2010 - Session starts at 3pm – (slides, Nov. 10 version) Steve Sanders 608-266-3856 stephen.sanders@dpi.wi.gov

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Issues of Waste, Fraud, Abuse

W/F/A still problem in program, mostly caused by 90% discount, P2, complex program rules Vendors have been debarred, people are in prison

W/F/A drives many FCC decisions More certifications More PIA requests for information More audits leading to more COMADs

FCC can recoup funds going back 5 years

See SLD Fall 2009 slides on audits

March 2009 - A former school administrator in Michigan was sentenced to four years in prison after pleading guilty to defrauding the federal E-rate program.

Page 51: E-rate: A Review for 2010 E-rate: A Review for 2010 - Session starts at 3pm – (slides, Nov. 10 version) Steve Sanders 608-266-3856 stephen.sanders@dpi.wi.gov

51

Contract Issues

FCC/SLD E-rate contract rules trump local policies Telecom and Internet may/may not be contracted services As noted, on the 470, always check #7, options a and b Don’t sign contract before RFP due date or before 28 days But, you must sign/date contract before filing Form 471

Verbal agreements are not acceptable Quotes are not acceptable

Have contract timed to E-rate cycle

Page 52: E-rate: A Review for 2010 E-rate: A Review for 2010 - Session starts at 3pm – (slides, Nov. 10 version) Steve Sanders 608-266-3856 stephen.sanders@dpi.wi.gov

52

State Master Contracts

DOA cell contract School files 471 for cell service using

your own or DOA 470 School must file 470 if using handheld device for Internet Contract expires 6-30-10, DOA will likely extend

DOA STS, Centrex, VoIP contract DOA did not file 470; you must file

both Form 470 and 471 471, #18, Contract Award Date (CAD) is date

you selected SMC as winning bid

Can use TEACH circuits for VoIPMark Rappe, DOA VoIP contract 608-264-9406; [email protected])

Gary McFall, DOA cell contract 608-266-1032 [email protected],)

Mike Kessenich, DOA STS, Centrex contract 608-264-9383; [email protected]

Page 53: E-rate: A Review for 2010 E-rate: A Review for 2010 - Session starts at 3pm – (slides, Nov. 10 version) Steve Sanders 608-266-3856 stephen.sanders@dpi.wi.gov

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Program Integrity Assurance (PIA) Application Review

PIA reviews all applications To ensure that funds are used for eligible services/products To ensure that funds are for eligible purposes To ensure that funds are for eligible entities To annoy you by asking for same documents multiple times

Common PIA requests to applicants Need more information on requested services Competitive bidding process and contracts Establishing Form 470

53

“Please provide the Form 470 that established the bidding for the contract extension.”

Page 54: E-rate: A Review for 2010 E-rate: A Review for 2010 - Session starts at 3pm – (slides, Nov. 10 version) Steve Sanders 608-266-3856 stephen.sanders@dpi.wi.gov

54

Program Integrity Assurance (PIA) Application Review

Respond within 15 days to PIA requests Work with service provider if needed Respond completely to PIA questions, but no more

If needed, ask for more time or for clarification; contact DPI

17% of all WI denials: No response or insufficient info

10% of FRNs move to “Selective Review” Check 471 status at 471 Application Status Tool

• Applicant has not provided sufficient documentation to determine the eligibility of this item• No documentation was provided for item(s): item 21 attachment.

Page 55: E-rate: A Review for 2010 E-rate: A Review for 2010 - Session starts at 3pm – (slides, Nov. 10 version) Steve Sanders 608-266-3856 stephen.sanders@dpi.wi.gov

55

Appeals

Funding denials can be appealed Generally, appeal first to the SLD Then appeal to FCC if SLD denies appeal

Must be postmarked within 60 days of denial on FCDL FCC has been granting many appeals

But can be a year or more

Contact DPI for appeal advice and template No appeal form

See Appeals Procedure on SLD Website

Page 56: E-rate: A Review for 2010 E-rate: A Review for 2010 - Session starts at 3pm – (slides, Nov. 10 version) Steve Sanders 608-266-3856 stephen.sanders@dpi.wi.gov

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When You Need Help

SLD website: www.usac.org/sl/ Fall 2009 SLD training slides Reference area News Briefs

E-rate Central, WI site Enter your BEN and get info on your application

SLD Client Service Bureau: 888-203-8100 Email: [email protected] Fax: 888-276-8736

Page 57: E-rate: A Review for 2010 E-rate: A Review for 2010 - Session starts at 3pm – (slides, Nov. 10 version) Steve Sanders 608-266-3856 stephen.sanders@dpi.wi.gov

57

DPI Help

DPI’s E-rate website: dpi.wi.gov/pld/erate.html

DPI’s WIERATE email list: dpi.wi.gov/pld/wieratelist.html

DPI Staff:

Bob Bocher608-266-2127; fax [email protected]

Steve Sanders 608-266-3856; fax 608-266-2529 [email protected]

Page 58: E-rate: A Review for 2010 E-rate: A Review for 2010 - Session starts at 3pm – (slides, Nov. 10 version) Steve Sanders 608-266-3856 stephen.sanders@dpi.wi.gov

E-rate for 2010E-rate for 2010 ? Questions ?? Questions ?

Steve Sanders [email protected]

Bob [email protected]

November 2009