e2.0 open forum: what's the end game?
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TRANSCRIPT
Sara Roberts,CEO, Roberts Golden Consulting@RobertsGolden
Megan Murray,Director, Collaboration Strategy, Moxie Software@MeganMurray
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Webinar Logistics
Thank you for joining today!
Submit questions via the WebEx Chat panel & Twitter - #MoxieCast
Session will be recorded and sent to attendees with presentation
Enterprise Collaboration Overview
The Landscape of Social Software – where are we and where are we going?
Critical Success Factors
1. Focus on the Intent
2. Concentrate on the Right Metrics
3. Choose the Right Tools
4. Culture is King – Assess and Address Org Readiness
5. Sustain & Manage Engagement
Contribute to the discussion: Post your questions in the Chat Panel or Twitter - #MoxieCast
Focus on the Intent
Need to focus on the business problem you’re trying to solve
Purpose and clarity is critical to getting support
Identify pain points and build your use cases and ROI from there
Contribute to the discussion: Post your questions in the Chat Panel or Twitter - #MoxieCast
Concentrate on the Right Metrics
ROI comes in many different flavors
What does the data look like to know you’re getting to your goals?
Contribute to the discussion: Post your questions in the Chat Panel or Twitter - #MoxieCast
Choose the Right Tools
Again, back to the intent – what do you want to accomplish?
Tools need to be aligned to the way people work
Contribute to the discussion: Post your questions in the Chat Panel or Twitter - #MoxieCast
Culture is King – Assess & Address Org Readiness
Organizational readiness is critical to success
A comprehensive change management plan is one of the main linchpins for success
Contribute to the discussion: Post your questions in the Chat Panel or Twitter - #MoxieCast
Sustain & Manage Engagement
What does engagement mean in your organization?
Viral isn’t a strategy – a solid plan is key
Contribute to the discussion: Post your questions in the Chat Panel or Twitter - #MoxieCast
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Webinar Wrap Up
Thank you for your time
Continue the discussion on Twitter: #MoxieCast
Session recording and presentation will be sent via email
More questions – contact Sara and Megan –
• [email protected] & [email protected]
Contact Us:
• North America: 1.800.474.1149
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