Tackling the engagement & diversity issues with a collaborative culture at

Sanofi Pasteur

Celine Schillinger Charter Member, Change Agents WW

Head, Quality Innovation & Engagement,

Sanofi Pasteur

@CelineSchill

“Down from the trenches”

@CelineSchill

Transformation, End of Year 4

2011 2012 2013 2014

@CelineSchill

Working Differently

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Solutions Exist

• Become a “connected company” (D. Gray) – Social collaboration inside – Connection with the ecosystem outside

• Leverage what drives people at work (D. Pink) – Autonomy – Mastery – Purpose

• Overcome organizational resistance to change (J. Kotter) – Create a climate for change – Deliver change through a dual organization: pyramid & network

• Make change stick (Heath bros.) – Drive through reason, motivate through emotion – Remove obstacles

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Desire to

Inclusion

Network

Open

Enable

Bottom-up

Viral

Cross silo Inspire

@CelineSchill

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Collaboration: Internal social

networks

Speed & agility: Instant messaging

Inclusion: Crowdsourcing, diversity, dialog

Cross silo exchanges

Going digital

New Behaviors

Collective

Social collaboration

Individual: small steps, right away

@CelineSchill

Quality Innovation & Engagement ● Quality Issues (metrics…)

● Public health loss ● Business loss

● Human issues ● Pride to work there, but ● Lack of trust in the leadership ● High Disengagement

Quality products

should always be available to our customers

FLAT

Themes of non-compliance have not changed for more than a decade

@CelineSchill

Quality Today

Quality!

@CelineSchill

Quality Tomorrow

Quality!

Engaging for Quality

Inspire: Write & Share Our Quality Narrative

Open up: Connect with ecosystem

Educate: Quality Academy

Involve: Dialog and co-construction

Collaborate: New interaction tools

Monitor: Inspiring progress indicators

Lead change: Network of Quality Mindsetters

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@CelineSchill

Teaming up with Kotter Int’l

@CelineSchill

An Unprecedented Dialogue Mindset

• Calling for feedback on an open, anonymous platform – 6,000 Likes

– 570 Messages

– 1,300 Active users

– Direct emails with constructive suggestions

• 5 main themes

Values Enablement

Leadership & HR

Operational efficiency

Technicalities

“We’re Entering Into New Territory”

@CelineSchill

Gaining Traction on Social Tools

@CelineSchill

Working Out Loud

@CelineSchill

Job Description?

• Open up • Inspire • Reassure • Facilitate • Listen • Connect • Experiment • Train • Do • Tell

Enable the organization’s transformation : make it work as a network – leveraging existing

technologies and practices – to support business and organizational performance

@CelineSchill

@CelineSchill

Keep in Touch