e3 to e4 management question bank (1)
TRANSCRIPT
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MANAGEMENT MODULE [E3-E4]
1.TRAI stands for Telecom Regulatory Authorty o! "#$a.
%.TRAI was formed in the year 1&&'.
3.The main role of TRAI is to protect co#(umer #tere(t.
4.TDSAT stands for Telecom D()ute *ettleme#t A))ellate + Tr,u#al.
.TDSAT was formed in the year %.
/.UASL stands for U#0e$ Acce(( *erce Lce#ce.
'.NTP stands for Nato#al Telecom 2olcy.
.BSNL realized maim!m re"en!e thro!#h Mo,le Ser"ices d!rin# the
$nancial year %&&'(&).
&.Accordin# to *c+insey , S frame wor+- the asic premise of the model
foc!ses on'Nos of internal aspects of an or#anization- that need to e
ali#ned- if it is to e s!ccessf!l.
1. Soft /lements are no as important as the hard elements - if theor#anization is #oin# to e s!ccessf!l. 0 AL*E- They are al(o m)orta#t
# or$er that the orga#5ato# ( (ucce((!ul].
11. S12T stands for *TRENGT67 8EA9NE**7 O22ORTUN"T: +
T6REAT.
1%. Pro3ect ;
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1/. The pro3ect that concentrates on sa"in# of f!el cost and in"entory
mana#ement is called )ro
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31. "*O (ta#$(!or "#ter#ato#al Orga#5ato# !or *ta#$ar$5ato#.
3%. Late(t er(o# o! "*O (ta#$ar$ ( "*O &1=%.
33. Iualty ( #ot a,(olute7 u#ue7 (tatc a#$ ,y cha#ce.
34. Iualty mu(t ,e $e0#e$ a#$ ,e mea(ura,le.
3. There are eght ma#ageme#t )r#c)le( o# Bhch the ualty
ma#ageme#t (y(tem (ta#$ar$( o! the "*O & (ere( are ,a(e$.
3/. A metho$ology B$ely u(e$ !or )roce(( m)roeme#t ( 2D?A.
3'. 2D?A (ta#$( !or 2LAN7 DO7 ?6E?9 AND A?T.
3. "# "*O7 N? (ta#$( !or No#-?o#!ormty.
3&. The #o#-co#!ormte( are gra$e$ #to tBo categore( ,y theau$tor( a( Ma
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. E#ter)r(e H@u(#e((8!nit is responsile for the wholesale !siness
!nderta+en on BSNL
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/. The three main parameters to meas!re the #ro!p
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%. NAM (ta#$( !orNato#al Accou#t Ma#ager.
3. 9AM (ta#$( !or 9ey Accou#t Ma#ager.
4. Three categore( o! E#ter)r(e ?u(tomer( are 2lat#um7 Gol$
a#$ *ler.
. The u#t re()o#(,le !or ree#ue o# accou#t o! @*NL( NLDJ"LD
NetBorK ( ?areer 8hole *ale.
/. The recomme#$ato#( o! the ?ET are
a E((e#tally #ter#al $ocume#t.
, E((e#tally eter#al $ocume#t.
c @oth #ter#al a#$ eter#al
$ No# o! the a,oe.
( ?orrect a#(Ber ( a E((e#tally #ter#al $ocume#t.
'. ?ET (ta#$( !or?ommttee !or Ealuato# o! Te#$er.
. N"T (ta#$( !or Notce "#t#g Te#$er.
&. EO" (ta#$( !or E)re((o# o! "#tere(t.
&. The ((ue o! Lmte$ Te#$er !or )rocur#g (o)h(tcate$
eu)me#t HBth a))roal !rom TE?7 (houl$ hae the
a co#curre#ce o! #a#cal A$(er
, )er(o#al a))roal ,y the hea$ o! the u#t
c o#ly the )er(o#al a))roal ,y the hea$ o! the u#t.
$ No#e o! the a,oe.
?orrect a#(Ber ( a a#$ ,.
&1. O)e# te#$er ( al(o calle$ ?om)ette Te#$er or 2u,lc Te#$er.
&%. EO" may ,e re(orte$ to Bhe#
a8 BSNL proposes to ind!ct new technolo#ye!ipmentnew ser"ice
8 The speci$cations of the new technolo#yser"icee!ipment are not
$rmed !p.
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c8 All the ao"e.
?orrect a#(Ber ( ?- all the a,oe.
&3. S2R stands for*che$ule o! Reureme#t(.
&4. A*4 stands for A##ual Ma#te#a#ce ?o#tract.
&. 1hen there is a discrepancy etween the !nit price and total price
a8 Unit price shall pre"ail
8 Total price shall pre"ail
c8 2nly !nit price shall pre"ail.
?orrect a#(Ber ( ?
&/. 8he# there ( a $(cre)a#cy ,etBee# Bor$( a#$ 0gure(7 theamou#t #
a8 8or$( (hall )real
8 gure( (hall )real
c8 No# o! the a,oe
?orrect a#(Ber ( a
&'. "! the e(tmate$ alue o! the te#$er ( R( 3 crore( a#$ a,oe7
leel o! @$ O)e##g Ocer Bll ,e o! the ra#K o!
a8 D.E or euale#t
8 *DE or euale#t
c8 DGM or euale#t
d8 No#e o! the a,oe
?orrect a#(Ber ( a DE or euale#t.
&. "! the e(tmate$ alue o! the te#$er ( le(( tha# R( 3 crore(7leel o! @$ O)e##g Ocer Bll ,e o! the ra#K o!
a8 D.E or euale#t
8 AE or euale#t
c8 DGM or euale#t
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d8 No#e o! the a,oe
?orrect a#(Ber ( , AE or euale#t.
&&. A#y cha#ge # the co#(ttuto# o! the commttee Boul$
#ee$ the a))roal o! ?GMJDDG HMM.
1. "# all ca(e(7 t (houl$ ,e e#(ure$ that the ,$ o)e##g (
com)lete$ o#
a The (ame cale#$ar $ay
, Net cale#$ar $ay
c No#e o! the a,oe
?orrect a#(Ber ( a
11. A re()o#(e ,$ ( a ,$ ! =-
a "t meet( all the ma
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1'. Deelo)me#t ce#tre !or ER2 ( ,e#g (et u) atALTT?7
Gha5a,a$.
1. 2O? (ta#$( !or2roo! o! ?o#ce)t.
1&. ?TM* (ta#$( !or?om)uter(e$ Tra##g Ma#ageme#t*y(tem.
11. *ME (ta#$( !or*u,
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13 2artto#( alue$ u)to R( % laKh((houl$ ,e charge$ to 2
+ L Accou#t a#$ a (e)arate reg(ter !or (uch a((et( ( to
,e ma#ta#e$.
131 8he#eer $e-comm((o#e$ a((et( are 0#ally $()o(e$
o7 ! the (ale )rocee$( ( more tha# the $e)recate$alue or #et real5a,le alue7 t Bll ,e treate$ a( #come.
13% "# @*NL7 $e)recato# ( calculate$ o#Brtte# $oB#
alue metho$.
133 The $e)recato# rate !or ca,le( # @*NL ( 1.33 .
134 *cra))#g ( to ,e $o#e through Metal( + *cra) Tra$#g
?or)orato# HM*T?.P
13 RT" Act Ba( e#acte$ # Qu#e % # "#$a.
13/ A((et( are cla((0e$ #to e$ a#$ ?urre#t a((et(.
13' Depreciation means a fall in quality, quantity or value of an asset.
13 "! a# eu)me#t ( #(tallato# ,ut t ( #ot comm((o#e$7t come( u#$er 8orK( # 2rogre((.S
13& 2hy(cal er0cato# o! 0e$ a((et( ( the re()o#(,lty o!the ma#ageme#t
a#$ the )ero$cty ( o#ce # year. "# ca(e o! ,ure$ca,le( t may ,e o#ce # 3year(.
14. 8hat are the tBo ma
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14 "! the #!ormato# ( co#cer##g the l!e a#$ l,ertyo! a )er(o# the tme lmt (
4 hour(7! a thr$ )arty ( #ole$ the tme lmt (4 $ay(.
14/. 2"O (ta#$( !or 2u,lc "#!ormato# Ocer.14'. A))ellate Authorty ha( to $ec$e the ca(e #3-4 $ay( a( )erRT" Act.
14. No rea(o# !or (eeK#g the #!ormato# u#$er RT" Act7 #ee$( to,e ()ec0e$ # the a))lcato#. [TRUE]
14&. There ( #o !ee !or the 0r(t hour o! #()ecto# u#$er RT" Act.[TRUE]
1. A!ter the 0r(t o#e hour7 o#e ha( to )ay R( J!or eery
(u,(eue#t hour or !racto# thereo!.
11. No !ee ( charge$ !rom )eo)le l#g ,eloB the )oerty l#e.[TRUE]
1%. A))lca#t mu(t ,e )ro$e$ the #!ormato# !ree o! co(t7! the2"O !al( to com)ly Bth the )re(cr,e$ tme lmt.
13. 2"O ( ge# 3 $ay( to )roce(( a#$ $()o(e the RT"a))lcato#.
14. A2"O ha( to !orBar$ the reue(t(Ja))eal( Bth# $ay( to thea))ro)rate authorty.
1. Ee# the eem)te$ #!ormato# ca# ,e $(clo(e$ ! )u,lc#tere(t oerBegh(the (ecrecy ,e#e0t(.
1/. alure to )ro$e #!ormato# Bth# the ()ec0e$ )ero$ ( a$eeme$ re!u(al.
1'. "#!ormato# ?omm((o# H"? at the ?e#tre a#$ *tate ha( the)oBer to m)o(e the )e#alty o# 2"O !or #o#-com)la#ce.
[TRUE]
1. The "? ca# recomme#$ $(c)l#ary acto# aga#(t a# err#g2"O. [TRUE]
1&. Goo$ goer#a#ce ha( ma
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1/. The m(co#$ucto! a# em)loyee o! @*NL ( $e0#e$ u#$er Rule.
1/1. or m)leme#t#g the arou( (cheme( u#$er ?or)orate *ocalRe()o#(,lty at **A leel7 a#$ !or $e#t!y#g the
,e#e0care(7 a 3 mem,er commttee ca# ,e !orme$ ,y **Ahea$(.
1/%. @*NL Bll allocate.' o! t( #et o)erat#g )ro0t( !or ?*Ractte(.
1/3. The mem,er( o! @*NL ?*R @oar$ a#$ crcle ?*R @oar$ (a or a term o! % year(, !or a term o! 3 year(c !or a term o! 1 year$ #o#e o! the a,oe
?orrect a#(Ber ( a % year(.
1/4. The u#()e#t !u#$ at the e#$ o! the year Bth the ce#tral a#$crcle ,oar$ Bll ,e carre$ oer to the #et 0#a#cal year.CTRUE
1/. ?*R (ta#$( !or ?or)orate *ocal Re()o#(,lty.
1//. Rule o! @*NL ?DA Rule( %/7 ( relate$ Bth m(co#$uct.
1/'. Rule 1o! @*NL ?DA Rule( %/7 ( relate$ Bth G!t(.
1/. Rule %1 o! @*NL ?DA Rule( ( relate$ Bth moa,le7 mmoa,lea#$ alua,le )ro)erte(.
1/&. The a))o#t#g authorty o! *DEJ*r *DE ( Drector H6R.
1'. The $(c)l#ary authorty !or m#or )e#alty # re()ect o!*DEJ*r *DE ( GMJEuale#tOcer $eal#g Bth 6R.
1'1. The $(c)l#ary authorty !or ma
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1'4. Re(erato# !or *?J*TJO@? )ut together7 #ot to ecee$ o!aca#ce( # a year.
1'. Re(erato# !or *?J*TJO@? )ut together7 #ot to ecee$ o!the ca$re.
1'/. The re(erato# o! >>>>>>>$ay(a 1 $ay( , 1 $ay( c ' $ay( $ 3 $ay(
1&. 8hat ( the o,
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a To checK Bhether rule( a#$ #orm( are ,e#g !olloBe$, To $e#t!y (hortcom#g( Bhch #()ecte$ (ecto#( )er(o# may #ot(ual(ec ear o! #()ecto# re!ra#( )eo)le to commt rregularty$ All o! the(e
1&. The #ter)er(o#al relato# may ,e $$e$ # !olloB#g threecategore(. HtcK the rght o)to#a 2oBer!ul7 goo$ a#$ )oor c 2oBer!ul7 ml$ a#$ )oor, 2oBer!ul7 #ce a#$ )oor $ 2oBer!ul7 ml$ a#$ goo$
1&1. ull !orm o! *8OT a#aly(( (a *tre#gth(7 BeaK#e((7 o))ortu#te( a#$ threat(, *tre#gth(7 BeaK#e((7 o))ortu#te( a#$ thru(t(c *tre#gth(7 BeaK#e((7 o)erato# a#$ threat($ *tre#gth(7 BeaK#e((7 o))ortu#te( a#$ theore(
1&%. Iualty ha( !olloB#g character(tc(a Mu(t ,e $e0#e$ , @e mea(ura,le c @e achea,le $ Allo! the(e1&3. There are >>. Iualty ma#ageme#t )r#c)le( o# Bhch the ualtyma#ageme#t (y(tem (ta#$ar$( o! the "*O & (ere( are ,a(e$
a e , * c *ee# $ Eght
1&4. r(t u#t o! @*NL Bho o,ta#e$ "*O &1 cert0cato#a Ma#te#a#ce rego# , ALTT? c ?l B#g $ Telecom
!actory
1&. ?u(tomer alue ma#ageme#t (a Rght cu(tomer( , Rght relato#(h) c Rght rete#to#
$ All o! the(e
1&/. *te)( to ,ul$ cu(tomer ore#tato# area ?u(tomer #ee$ a((e((me#t , ?om)ettor a#aly((
c ?u(tomer (egme#tato# $ All o! the(e
1&'. Grou)( ty)e( are
a ormal , "#!ormal c "#tere(t $ Allo! the(e
1&. ?urre#t er(o# o! "*O &1 a % , %1 c % $ %1
1&&. A# eecte grou) (
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a le,le , 6gh $egree o! commu#cato#
c A,le to #tate $ All o! the(e
%. 8he# a lea$er #ole( o#e or more em)loyee( # $ec(o#
maK#g )roce(( the# he ( !olloB#g lea$er(h) (tyle K#oB# a(aDelegate , Authortara# c2artc)ate $
No#e o! the(e%1. ?o#Fct ( a )ro,lem Bhe# ta 6am)er( )ro$uctty , LoBer( moralec ?au(e( more a#$ co#t#ue$ co#Fct(. $ All o! the(e
%%. "# G2M*7 ! acheeme#t ( le(( tha# the !ar target7 the (coreBll ,e
a 4 , c / $Vero
%3. 8hle )re)ar#g G2M* !or **A7 the )arameter ?all $ro)rateS Bll ,e # $me#(o#
a #a#cal H, ?u(tomerJmarKet#g Hc O)erato#( H$
No#e o! the(e
%4. ER2 (ta#$( !ora E#ter)r(e Recrutme#t 2la###g , E#ter)r(e
Re(ource 2la###g
c E#ter)r(e Ree#ue 2la###g $ No#e o! the(e
%. 8hch o! the !olloB#g ( a ta#g,le a((eta @ul$#g , *o!tBare c Goo$Bll $
Tra$emarK
%/. De)recato# metho$ # @*NL (a 8rtte# $oB# alue metho$ , )erce#tage
metho$c ?el#g metho$ $ No#e o! the(e
%'. 8hch rato ( #ot u(e$ !or (ale( )er!orma#ce
a ?o#tact Rato , 2ro)o(al Rato c ?lo(#g Rato $ IucKL(t Rato
%. ?u(tomer ore#tato# (
a ?om)ettor !ocu( , @u(#e(( !ocu( c ?u(tomer !ocu(
$ all
%&. "# @*NL oB#e$ (ale( (etu) Bhch ( #ot correct a,out ?*?(.
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a ?*?( are (u))o(e$ to ,e (#gle B#$oB
, ?*?( are o)e# !rom am to )m.
c ?a(h Tra#(acto# are $o#e tll clo(#g hour.
d8 ?*?( #ee$ #ot to ,e (mart7 courteou( a#$ K#oBle$gea,le a,out@*NL.
%1. A( )er 2ro
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a8 ALTT? , @*NL ?O c *T2 $*TR
%1. U#$er 8D; metho$ o! $e)recato# calculato#7 $e)recato## thr$ year !or a# a((et co(t#g R( 177J- at a $e)recato#
rate o! 1 Boul$ ,e=a8 R( 7J- ,R( 71J- c R( 7%J- $
R( 73J-
%1&. U#$er RT" act7 2"O (ta#$( !or > 2u,lc "#!ormato# Ocer>>>>>>>>>>>>>>>>>..>>>..
%%. "# 2ha(e " o! the 2ro
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c8 Stren#ths- wea+ness- operation and threatsd8 Stren#ths- wea+ness- opport!nities and theories
%%'. K!ality m!st e de$ned, Asol!te 8 !ni!e c8 static d8 mea(ura,le
%%. 4!rrent "ersion of IS2 )&&F, %&&& 8 %&&F c8 % d8 %&F&
%%&. :irst !nit of BSNL who otained IS2 )&&F certi$cation, *aintenance re#ion 8ALTT? c8 4i"il win# d8 Telecom
factory
%3. 4!stomer "al!e mana#ement is, Ri#ht c!stomers 8 Ri#ht relationship c8 Ri#ht retention d8all
%31. 4!stomer orientation is
8 4ompetitor foc!s 8 B!siness foc!s c8 ?u(tomer !ocu( d8 all
%3%. ro!ps types are, :ormal 8 informal c8 interest d8 all
%33. Decision strate#ies area8 A!thority decides 8 ma3ority 9ote c8 consens!s d8 all
%34. An e?ecti"e #ro!p isa8 :leile 8 hi#h de#ree of comm!nication c8 ale to initiate d8
all
%3. ood teams always #o thro!#h, !orm7 (torm7 #orm7 )er!ormc storm- norm- perform- form$ norm- perform- form- storme perform- form- storm- norm
%3/. 4onCict is a prolem when it8 >ampers prod!cti"ity c8 Lowers moralec8 4a!ses more and contin!ed conCicts. d8 All o! a,oe
%3'. In P*S- if achie"ement is less than the fair tar#et- the score will ea8 G& 8 H& c8 J& d8 Vero
%3. 1hile preparin# P*S for SSA- the parameter BTS a"ailailityMwill e in dimension
a8 :inancial 78 4!stomermar+etin# 7c8 O)erato#( 7d8 None of
these
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%3&. De"elopment center of /RP is ein# set !p atEa8 IT Pro3ect 4ircle P!ne.
8 >yderaad.
c8 ALTT?.
d8 ;ol+ata.
%4. 1hich of the followin# is an intan#ile asset, B!ildin# 78 /chan#e 7c8 4ale networ+ 7d8 Tra$emarK
%41. Depreciation method in BSNL is, 8rtte# $oB# alue metho$c :i percenta#e method$ 4eilin# methode None of ao"e
%4%. 1hich ratio is not !sed for sales performance
, 4ontract Ratio 8 Proposal Ratio c8 4losin# Ratio d8 IucK L(tRato
%43. 1hich 4ate#ory in /nterprise 4!stomer se#mentation is Platin!m4!stomer
a8 8th "#$cate Tur# oer more tha# ?r. )er a##um.
8 1ith Indicati"e T!rn o"er more than H& to H&& 4r. per ann!m.
c8 1ith Indicati"e T!rn o"er more than F& 4r. per ann!m.d8 1ith Indicati"e T!rn o"er more than F&& 4r. per ann!m.
%44. In BSNL owned sales set!p which is not correct ao!t 4S/s.
e8 4S/s are s!pposed to e sin#le window
f8 4S/s are open from ' am to ' pm.
#8 4ash Transaction are done till closin# ho!r.
h8 ?*E( #ee$ #ot to ,e (mart7 courteou( a#$ K#oBle$gea,le a,out@*NL.
%4. :or ens!rin# timely illin# pro3ect name is E8 9u,er 8 Sanchay c8 Udaan d8 Dosti
%4/. ;PI Stands for 5 9ey )er!orma#ce "#$cator5555555555..
%4'. P*S Stands for 55 Grou) 2er!orma#ce Ma#ageme#t
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*y(tem >5555555..
%4. In :@ %&&'(&) BSNL earned maim!m re"en!e from which of thefollowin# ser"icesE
, Landline 8Mo,le c8 Broadand d8 4irc!its
%4&. In Phase I of the Pro3ect Shi+har- the initiati"e foc!sin# on f!elcost sa"in# has een In Phase I of the Pro3ect Shi+har- the initiati"efoc!sin# on f!el cost sa"in# has een nic+named asE
, 2ro
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