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THIS TECHNICAL PUBLICATION IS THE PROPERTY OF CANON U.S.A. AND IS CONFIDENTIAL INFORMATION TO BE RETAINED FOR REFERENCE PURPOSES BY THE AUTHORIZED DEALER WITH WHOM SERVICE AGREEMENTS HAVE BEEN ENTERED INTO. USER AGREES TO INDEMNIFY CANON U.S.A. INC., AND

TO HOLD IT HARMLESS AGAINST ANY CLAIM ARISING BY REASON OF THE POSSESSION OR USE THEREOF. ITS UNAUTHORIZED USE IS PROHIBITED. MODELS AFFECTED / SERIAL NUMBERS AFFECTED:

imageRUNNER 2200/3300/5000/6000/105/7200/85/8500

SUBJECT: Information on E602 Troubleshooting

REVISED GTI-T158b 11-12-02

CTP NO.

DATE: GENERAL TECHNICAL INFORMATION

For additional technical information, please visit the Canon Systems and Technical Support Division website at: www.support.cusa.canon.com

You can also call the Technical Support Center at 1-800-528-2830 or contact your Regional Support Office

The Technical Publication has been revised. See page 1, part 2 & page 2, part 4 for the update revision.

SITUATION: This bulletin notifies you of servicing procedures to be followed if an E602 error (HD-related error) occurred on imageRUNNER machines.

DETAILS: E602 errors on imageRUNNER machines are classified into the following errors by the sub code and corresponding cause:

1. E602-0001 - A HD mount error was detected when the HD was started up.

Possible Cause: Measure: Loose contact of cable to the Hard Drive Check the Ribbon and Power cable to the Hard Drive Loss of power to the Hard Drive Replace the Power Supply Unit Hard Drive Failure Replace the Hard Drive

2. E602-0002 - A HD data read error was detected when the HD was started up.

Possible Cause: Measure:

Cannot find the System File Using the Service Support Tool [SST], perform HD FORMAT [Equivalent to High Level Format]. [See Page 2 of 2]

3. E602-0003 - The data address registered on the HD is not consistent with the data.

Possible Cause: Measure: Write-abort error on HD sector Hold down 1&9 and power ON the machine. Keep

holding down 1&9 until a white flashing box appears on the LCD display. A function similar to Scandisk will be performed, which will take up to 20 minutes. Early versions of Boot-ROM firmware did not include this feature to perform this function.

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REVISED GTI-T158b 11-12-02 GT I

4. E602-0004 An error is found in the read/write address for the hard disk. Read/write error on HD [Equivalent to a Low Level Format]

Perform the following: 1. SERVICE_MODE>COPIER>FUNCTION>SYSTEM>CHK-

TYPE, and Select #1 through #4. 2. Press OK 3. Press HD-CLEAR for each CHK-TYPE #. 4. Press OK 5. Turn OFF/ON machine.

NOTE: Performing CHK-TYPE #1 will erase Mailbox Registration

HD FORMAT [Equivalent to a High Level Format]

To perform HD Format, perform the following: 1. Enter Download Mode by holding 2&8 and powering ON. 2. Start Service Tool and perform HD Format 3. Reinstall System Software, RUI, & Language.

(Note) Partitions on imageRUNNER Hard Drive:

1) Image storage area

Saves and stores image data. 2) General-purpose file storage area

Stores user setting data, various log data, PDL spool data, and image data address. 3) PDL-related file storage area Stores font data for printers. 4) Firmware storage area Stores system software.

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