E9-1-1 Regulation, Liability, Solutions and

DeploymentMay 13th, 2010

Michael Lagger

Regional Sales Director

RedSky Technologies

Agenda- First Hour

• What is E9-1-1? – A General Overview

• The Case for E9-1-1− State Legislation and Regulations− Liability and Risk

• How E9-1-1 Works− Traditional ALI E9-1-1 − E9-1-1 as a Service - Voice Positioning Center E9-1-1

• How to Determine What E9-1-1 solution is Right for Your Enterprise

Agenda – Second Hour• E9-1-1 Solutions

− PS-ALI− Hosted E9-1-1− E9-1-1 appliances− On-premise E9-1-1 software solutions− E9-1-1 Network Services

• Using your E9-1-1 system to improve emergency response− 9-1-1 call notifications− Broadcast Notifications

• E9-1-1 Solutions for Mobility − E9-1-1 for WiFi phones− E9-1-1 for Softphone and UC Clients− my e911 for Smart phones

• E9-1-1 Services− Audit Services− Layer 2/Port Level Network Discovery Services− Application Performance Monitoring

• Building a Budget for E9-1-1 – A Step-by-Step approach

• How to build support for your E9-1-1 Project inside your organization

• Resources

E9-1-1 defined• E9-1-1 = Enhanced 9-1-1

• Basic 9-1-1 is a phone number and an address

• E9-1-1 delivers a detailed location to 9-1-1 dispatchers− FLR 10 STE 100 RM 104− FLR 3 6th AVE WALL

• Essential for multi-floor building and campuses

• Enables location description down to the desktop

911 Dispatch Screen with E9-1-1

Address + Building, Floor and Room

Liability

Why is Accurate E9-1-1 Information Important?

Known Facts About The Incident• MedImmune has 15 different locations working from one

PBX

• Location information for all these buildings was the same; the company’s billing address for telecom services

• Fatality occurred because the emergency crew arrived at the listed address determined from the CLID; the employee was in an adjacent MedImmune building with a different street address

• Source familiar with the MedImmune network revealed there were no local trunks at each location that would have enabled site location.

Facts about the Incident• MedImmune is based in Maryland which does not

legislate E9-1-1 for Enterprises. They didn’t violate any state laws.

• Did MedImmune take a calculated risk and avoid the cost of subscribing to a PS-ALI service? Perhaps they didn’t understand the issue or how the technology worked

• MedImmune, a multinational company with 2200 employees and 7 U.S. locations;  Did they have an emergency policy? Would notification to local security have helped? The employee died on 9 AM on Tuesday and not during off hours.

Liability Summary• Compliance –

− If you are in a State with E9-1-1 regulation and you don’t comply and someone has an accident ……you can be sued under common law action.

• Workers Compensation – − Workers compensation protection only applies when an injury arises out of

and in the course of employment. Generally, courts have interpreted arising out of and in the course of employment to cover most injuries that occur at the work place.

• Gross Negligence or Intentional Injuries Exception - − If a court finds the employer intentionally exposes its employees to known

risks or dangers without informing them of the risks, an employee may sue his employer outside of the workers compensation system.

− If a company knows that emergency responders show up at the wrong building when 9-1-1 is called, this could easily be interpreted as gross negligence.

Liability Summary• Personal Animus Exception -

− Injuries arising out of risks or conditions personal to the claimant – heart attacks or seizures

− Since these are not “employment” related, they may not be covered by workers compensation

• Contractors and Visitors− Workers Compensation does not cover contractors or

visitors to a company− Contractors, on-call workers, or temporary help agency

workers are nearly 10% of the workforce and are not covered by workers compensation

Resources

• White Papers:

− Seyfarth Shaw white paper: Assessing E9-1-1 Liability and Risk http://www.redskyE9-1-1.com/documents/Assessing_E9-1-1_Liability_Risk.pdf

• Videos -

− Why incorporate E9-1-1 into a Corporate Risk Management Strategy?http://www.youtube.com/watch?v=c4UJ8dS03bk

− 4 Steps to Incorporate E9-1-1 into a Corporate Risk Management Strategy http://www.youtube.com/redskytechnologies#p/u/3/PEreuKSPqRQ

E9-1-1 Regulation

FCC and E9-1-1• FCC has urged States to Adopt E9-1-1 Legislation• FCC is monitoring States’ adoption of E9-1-1

Legislation• FCC has indicated that they might act if States do

not move quickly enough to enact E9-1-1 regulation

• What is the FCC concerned about?− The ability of PBXs to send accurate caller and location

information to the Public Safety Answering Point (PSAP)− The ability to do E9-1-1 dialing without dialing an access

code− The PSAP should receive a valid callback number− Fully restricted telephones should be able to dial 911

Why Have Regulations Been Enacted?• States want employees to have the same 9-1-1 protection

that they have at home

• Emergency Responders need an accurate location to get to someone fast in a corporate building or campus

• There are service providers using a single PBX to provide service to multiple companies, each with a different location

• Companies are spread out across multiple floors in a building or have multiple buildings on campus

E9-1-1 Legislation

•16 states have implemented E9-1-1 legislation

•Alaska is the newest

•State legislation requires enterprises to comply

•Regulations vary from State to State

What’s Common in the Regulations?• Enterprise Size:

− Enterprises that are over a certain size are required to provide E9-1-1

− Enterprises that occupy multiple floors of a building

− Enterprises that have multiple buildings or locations

• Companies that provide a “shared” PBX to multiple companies

Reasons Why Regulation Is Adopted• So 9-1-1 callers, especially those who are

incapacitated, confused, upset, who can not speak, who do not speak English, who are children, etc. can actually have 9-1-1 Dispatchers tell police, fire, or EMTs where to find them− The problem is bad for PBXs serving a large building

where only the building address is given− The problem is worse (and untenable) when the PBX

serves more than 1 building and gives only the address of the building in which the PBX is located

• And technology is complicating the problem with:− The ease of relocating or moving VoIP phones− Remote interconnected IP phones over VPNs, etc.

Standards for Location SpecificityThe Regulations set different standards for location specificity depending on the type of facility and its size

• Shared residential systems – location must ID the residential unit (e.g., 145 MAIN ST, SUITE 203)

• Business/Entity or Government systems – at least a building and floor location (called an ERL for Emergency Response Location) such as “WEST END OF 5th FLOOR” or “LABORATORY” or “WAREHOUSE 7B”, etc

• Hotel/Motel systems – location must present unit identifier (e.g., an occupancy room)

• School systems – location must present a unit identifier • NOTE: a unit identifier is a room name or number, unit

name or number, or equivalent designation of a portion of a structure or building …

Resources

• All State E9-1-1 Legislation is available at

− http://www.redskyE9-1-1.com/E9-1-1_information_center/

• NENA – National Emergency Number Association− E9-1-1 Model Legislation that serves as the basis for

most State E9-1-1 Laws− http://www.nena.org/standards/technical/data/mlts-mod

el-legislation-2009

How E9-1-1 Works

Why E9-1-1 is Important to Enterprises• They need to comply with regulations

• Emergency responders are showing up at the wrong location

• They are implementing a new IP phone platform and they need to track phone movement

• They have softphone users or remote agents

• They want their security department or on site medical responders to know when a 9-1-1 call is dialed

ANI & ALI Defined

• "Automatic Number Identification" or "ANI" − Outbound 10 Digit TN that the PBX sends when a 9-1-1 call is made− May be the DID number of the phone− May be a 10 Digit TN that is associated to one or more extensions− When it arrives at the PSAP, the PSAP does a “data dip” into the LEC’s

ALI database to retrieve a location record (ALI) that corresponds to the ANI

• "Automatic Location Identification" or "ALI" − The location record that is created to support an ANI− The location record is placed into the LEC ALI database− The ALI is “served-up” to the PSAP when the PSAP submits a “bid” using

the ANI− The ALI record typically includes:

- Company Name - Call back number (ANI)- Street Name, Address and Directional info- Floor name, room name or number, cubical number, floor quadrant- Community and State

Traditional ALI E9-1-1: How it works

PS-ALI Accounts

• A PS-ALI account is required to put ALI records in the LEC’s ALI database

• All LECs have their version of PS-ALI− AT&T (Ameritech) – called PS-ALI− AT&T (Bell South) – called Pin Point− Qwest – called Locator ID− Verizon –

• What is PS-ALI? − A software application that allows you to put ALI records in

the LEC ALI database− You have a secure log-in− You transfer your data over the web from your

computer/network

PS-ALI Accounts

• Unless you have a PS-ALI Account, you do NOT have E9-1-1

• Unless you place ALI records in the LEC ALI Database, you do NOT have E9-1-1

• You’ll hear PBX vendors say they support E9-1-1, BUT what they really mean is that they can output ANI/ELIN

• PBX vendors do not create ALI records and place those records in the LEC ALI Database

Creating ALI Records

• What’s in an ALI record?− Defined by NENA (National Emergency Number

Association)− Format is called “NENA 2”− A NENA 2 record includes the following fields:

- Calling phone number- Street number and street name- Street Directional (N, S, E, W) - Location, 20 characters ( Bldg. Flr, Rm)- Customer name- Community, state, zip code

How to create ALI records• Manually

− Purchase a PS-ALI account from your LEC− Assemble a spreadsheet based on the LEC PS-ALI format− Upload records to the PS-ALI database

• From a PBX report− Generate a .cvs station report from the PBX− Configure into the LEC PS-ALI format− Use your PS-ALI account to upload records to the PS-ALI

database

• Automatically using software− Software can automatically retrieve Move, Adds and

Changes from your PBX− Automatically configure and upload ALI records to the PS-ALI

database using your PS-ALI account

PS-ALI accounts• Benefits

− Enables E9-1-1 - You can transfer detailed ALI records to the LEC − The ALI records will be “served up” to the PSAP when a 9-1-1 call arrives

at the PSAP

• Negatives− PS-ALI is a manual process− You have to update the ALI database every time you make a change− It’s easy to get the PS-ALI database out of sync− Hard to decipher error codes that come back from the LEC database− You need multiple PS-ALI accounts if you are served by more than one

LEC− There is a one-time charge of up to $5000 to open an account− You have to set up an account and sign a contract with the LEC, which

can be a very long (45-90 days) and arduous process involving your legal department

− PS-ALI Databases have a 24 hour cycle time so no immediate updates

Alternatives to PS-ALI accounts

• Now there is an alternative to PS-ALI Accounts• National ALI service hosted “in the cloud”• Accepts and validates ALI records from any region in

the US or Canada• Accepts and routes 9-1-1 calls to any PSAP in the

USA and Canada

• Benefits− No more PS-ALI contracts with LECs− Simplifies 9-1-1 call routing – all 9-1-1 calls go to the service− “Real-time” location updating – useful for softphones and

mobile users

• More on E9-1-1 as a Service later in the Session

Defining Phone Locations

Defining Phone Locations

• Accurate phone locations are the core of E9-1-1• Digital and Analog Phones• If you don’t have accurate phone locations now, you

have to get there− Step One

- Establish a location nomenclature– A uniform way to name locations for use in ALI records– Street Address for all Buildings– A uniform way to describe location inside a building ( Floor, Room,

Quadrant) Work with your local Fire and Police Depts for their suggestions

− Step Two – Gather the phone location data- Self – Audits- Professional Service Audits

Applying the Location Nomenclature• Location Data can be stored

− In the PBX/call server- Some PBXs have fields you can use to populate locations

– Avaya, Nortel Meridian and CS1000

− In a separate external database- Active Directory

− In the E9-1-1 application software- The application can store all location information including:

– Buildings– Street addresses– Floor, Room, Quadrant

Defining Locations for Digital, Analog and IP phones using the Station Screens

E9-1-1 for Digital and Analog phones

• The E9-1-1 Software will automatically retrieve location data from the station screen fields and create and send ALI records

E9-1-1 for VoIP• “ELIN” replaces "ANI"

− ELIN “ Emergency Line Information Number” − Outbound 10 Digit TN that the PBX sends when a 9-1-1 call is made− May be the DID number of the phone− May be a 10 Digit TN that is associated to one or more extensions− When it arrives at the PSAP, the PSAP does a “data dip” into the LEC’s ALI

database to retrieve a location record (ALI) that corresponds to the ELIN

• “ERL” replaces "ALI" − ERL “Emergency Response Location” − The location record that is created to support an ELIN− The location record is placed into the LEC ALI Database− The ERL record is “served-up” to the PSAP when the PSAP submits a “bid”

using the ELIN− The ERL record typically includes:

- Company Name - Call back number (ANI)- Street Name, Address and Directional- Floor name, room name or number, cubical number, Quadrant- Community and State

E9-1-1 Key ComponentsERLs and ELINs– How They are

Used

• An ERL can be as big as a building or as small as a cubicle

• Each ERL has a unique ELIN assigned to it

• When a phone registers in an ERL it is assigned an ELIN

• If any phone in the ERL dials 9-1-1, the ELIN, NOT the DID or ext., is sent out

VoIP E9-1-1 –Network Regions/IP Ranges

• This is the most common way that IP phones are tracked

• When a phone plugs in, it is assigned an IP address associated to the Network Region

• The call server or E9-1-1 application “reads” the IP address and assigns the ELIN to the phone

• Phones can move from one region to another and automatically be discovered

VoIP E9-1-1 – Network Regions/IP Ranges

How it Works

• In this example, the ERL is the entire floor of a building

• Each ERL has a unique ELIN assigned to it

• When a phone registers in an ERL it is assigned an ELIN

VoIP E9-1-1 – Network Regions - Review• The most common way that IP phones are tracked

• Use ERLs and ELINs

• Some PBX/call servers have this as native capability− Avaya Communication Manager – v 2.x and forward− Nortel CS1000 – v 4.5 and forward

• Cisco Call Manager supports network regions with Cisco Emergency Responder (CER)

• NOT A COMPLETE SOLUTION!!!− You still need a PS-ALI account to put your ERL/ALI records in the LEC ALI

Database

VoIP E9-1-1 – Layer 2/Port Level Discovery• A second way to determine IP phone locations

• Automatic discovery of an IP phone to the port on a Layer 2 voice data switch

• Method allows you to discover location “down to the desktop”

• Works by querying the Layer 2 switch to find out what phones are on the switch

VoIP E9-1-1 – Layer 2/Port Level Discovery

Layer 2/Port Level Discovery Requirements

• Network must support SNMP queries – SNMP Enabled− In the case of Cisco Emergency Responder, all switches

must be Cisco and enabled for Cisco Discovery Protocol

• Community Strings of all Layer 2 switches known

• An accurate database of locations for each port

• An ELIN for each port (or an ELIN for each switch)

How PBXs handle 9-1-1 calls

How PBX/Call Servers Handle E9-1-1• 9-1-1 Call Routing

− Digital PBXs ( Avaya and Nortel)- have routing tables for trunk routing ( ISDN or CAMA trunks)

− IP PBXs (Avaya, Nortel and Cisco)- have routing tables, trunks and gateways for 9-1-1 calls

• Location Management − Digital PBXs ( Avaya and Nortel)

- have station screens that can store location data− IP PBXs (Avaya, Nortel and Cisco)

- Have Network Map screens to build and manage Network Regions/IP Ranges

- Have tables that can be updated with the correct ELIN

− Note: No PBX/call servers have automated interfaces to the LEC ALI Database or to E9-1-1 Services “in the Cloud”. They are NOT a complete solution. You MUST put your location records somewhere so they are available to the PSAP.

How PBX/Call Servers Handle E9-1-1• ELIN Management

− Dynamic ELIN - A method used by Cisco Call Manager wherein the ELIN is served

up dynamically by an external software application at the time of the 9-1-1 call

− Static ELIN - A method used by Avaya and Nortel to determine the ELIN required

by a phone when the phone registers. The ELIN is written to a field or table for use when a 9-1-1 call is made.

9-1-1 Call Trunking• Traditional 9-1-1 Call Trunking

− Usually dictated by the LEC – What service they have available− ISDN PRI or CAMA− Serves primarily Digital PBXs ( Avaya and Nortel)− Analog lines might be used in remote office with a gateway

• IP 9-1-1 Call Trunking − You can now send a 9-1-1 call securely over the Internet or over a

private network using IP trunking with SIP signaling− This method significantly reduces the cost of having multiple dedicated

E9-1-1 trunks at main and remote sites.

The Right E9-1-1 Solution for You

What Kind of Enterprise are You?

• Given the number of different ways to do E9-1-1, it is important to understand your requirements

• Baseline Questions:−How many phones do you have?−How many locations do you have?−TDM, IP or SIP?−What is your PBX/Call Server voice platform(s)−Do you need 9-1-1 call notifications?−Do you have your own security force?−Do you have mobile or remote workers?

What Kind of Enterprise are You?

Type of Enterprise PS-ALI ServiceE9-1-1 Hosted

ServiceE9-1-1

ApplianceE9-1-1 on

premise software

E9-1-1 On-Premis Software + E9-1-1 Network Services

Small Enterprise (<500 phones) with little to no phone movement Small Enterprise (<500 phones) with several locations or remote workers Small Enterprise (<1000 phones) with several locations and some phone movement Medium Enterprise (500-5000 phones) with multiple buildings or locations and regular phone movement

Large Enterprise (5000- 50,000 phones) with multiple locations, large complex buildings, and a mix of legacy and IP-PBX platforms Very Large Enterprise (50,000+ phones) with multiple locations, large complex buildings, multiple remote sites reporting to a central IP telephony datacenter

E9-1-1 Product or Service

E9-1-1 Solutions2nd Hour

PS-ALI Accounts

• A PS-ALI account is required to put ALI records in the LEC’s ALI database

• All LECs have their version of PS-ALI• What is PS-ALI?

− A software application that allows you to put ALI records in the LEC ALI database

− You have a secure log-in− You transfer your data over the web from your

computer/network

E9-1-1 as a Service… a new approach

• A Hosted E9-1-1 service is a good solution for customers with less than 500 stations

• Provides E9-1-1 as a monthly service

• Compatible with any PBX, even non-IP enabled

• No on-premise equipment necessary

• Locations for hard and soft clients, both inside and outside the enterprise are provisioned manually by the customer – no real-time discovery

• All 9-1-1 calls from the PBX/call server are sent to the E9-1-1 Hosted service, either using SIP or via the PSTN

• Connects 9-1-1 calls to any PSAP in the USA and Canada

RedSky E9-1-1 Hosted Overview

RedSky Hosted Service- Portal User Interface

E9-1-1 as a Service… Advantages• Easy to Manage

− Web portal provides easy access to change locations or upload .csv files

• Easy to set-up− No LECs or LEC contracts to deal with− Simple Software Services Agreement− Service initiation in as little as 48 hours

• Inexpensive− One time service initiation fee− Monthly charge based on number of phone locations

• Feature Rich− Real time SMS and Email notifications of all 9-1-1 calls

E9-1-1 as an Appliance- RedSky RedBox

• E9-1-1 Software pre-loaded on a 1U server• Software integrates with the PBX/Call server to

automate the E9-1-1 process− Tracks TDM and IP phone location changes− Provides Network Region IP phone tracking− SMS and email notifications when using E911 Anywhere

Network Service− Two Service Options:

- Has Automated PS-ALI interfaces – uses your existing PS-ALI account

- Includes service initiation to E911 Anywhere Network Service

E9-1-1 Appliance Overview

E9-1-1 as an Appliance… Advantages

• Capable− Automated IP phone location discovery using Network

Regions− Automatically retrieves station screen location changes

from the PBX− Can use either PS-ALI or E9-1-1 Network Service as a back-

end− SMS and email notifications of 911 calls

• Easy to set-up− Rack mounted appliance pre-loaded with software installs in

a snap− RedSky Technical Services remotely sets up the software

and establishes connectivity. REQUIRES REMOTE NETWORK ACCESS

− Option to use E9-1-1 Network Service eliminates setting up a PS-ALI account with the LEC

− Simple Software Services Agreement− Service initiation in as little as 48 hours

Enterprise Software for E9-1-1

• The Best solution for large enterprises that have multiple PBX/call servers, thousands of phones, many locations

• Capabilities:− Automatic tracking of the location of TDM, IP and UC clients− Integrated 9-1-1 call notification to security departments− Advanced modules for:

- WiFi phone location tracking- Broadcast Notifications to large populations of users- Support for mobile SIP and UC Clients- E9-1-1 Support for smart phones

E9-1-1 Enterprise Software- RedSky E911 Manager On-premise-based software solution

•Installed on a customer provided Server

• Automated management of location information inside and outside the enterprise

• Tracks VoIP, TDM and other IP telephony clients

• “Cross platform” capability • Scalable and reliable

Includes: −Automated ALI management −Emergency on-site notification −Network discovery for IP phones −Alerts & scheduled tasks −Reporting & tracking

E9-1-1 as Enterprise Application… Advantages

• Capable− Up to 100,000 phones and 50 PBX/call servers− Automated IP phone location discovery - Network Regions/

IP ranges and Layer 2/Port Level discovery− 9-1-1 call notifications - Screen Pop, SMS and Email − Both PS-ALI and E9-1-1 Network Services interfaces

• Expandable− Integrated support for SIP clients− Support for UC clients− WiFi module supports voice over WiFi phones− Broadcast Notification Module− Supports smart phone E9-1-1

E9-1-1 Enterprise Software + E9-1-1 Network Services

• The solution for large, distributed, enterprises

• Enterprises that are consolidating their voice networks into datacenters (Flatten, Consolidate and Extend strategy)

• Remote locations reporting to the data center cores

• SIP and IP used for internal and external trunking

• Implementing Unified Communications

Voice Consolidated at the Core• Core datacenters are connected by IP trunks (MPLS and SIP)• Remote sites are connected to the datacenter via IP trunks

All 9-1-1 calls are sent to the Service• All 9-1-1 calls from any location are processed at the core• The core sends all 9-1-1 calls to the E9-1-1 Network Service

The Service routes 9-1-1 calls to PSAPs• The Service can route to any PSAP in the USA and Canada• The location of the caller is sent to the PSAP (dynamic ALI)

E9-1-1 Enterprise Software with E9-1-1 Network Service

E9-1-1 Modules to Improve Emergency Response

Value-added Modules for E9-1-1 Enterprise Software

• Emergency On-Site Notification (EON)− Provides “real time” notification of a 9-1-1 call− EON module improves on-site response by 2-3 minutes

• Voice over WiFi − Optional module that integrates with the Mobility Services

Architectures of leading Voice over WiFi providers like Aruba and Cisco

− Automatically tracks endpoints as they move from access point to access point

• Broadcast Alert − Optional module that sends emergency and other

notifications to large populations of users via SMS and email

• My e911™ − Personal E9-1-1 application for populations of smart phone

users

Emergency On-site Notification Call Processing

9-1-1 Call Notifications

Screen Pop Notification

Email Notification

SMS Notification

Broadcast Notifications and Alerts

• A notification application to alert groups with timely email and SMS messages

• Quick, easy way to send messages to large groups of students, parents and administrators or company employees

• Imports email addresses and cell phone numbers from other databases

Broadcast SMS Notification

• Notification to large groups of cell-phone users using SMS messages

E9-1-1 Modules for Mobility

Tracking Softphone and UC Clients

• Softphones and UC clients are tracked with a client application that is installed on a laptop with the softphone or UC Client

• The application requires that the user identify their location

• Preempts use of the softphone until the user establishes their location

• The application forwards the location to the E9-1-1 Network Service and the E9-1-1 Network Service connects a 911 call to the right PSAP

E9-1-1 Solutions for WiFi

E9-1-1 enterprise software communicates with the WiFi controller to obtain location updates on mobile Voice clients

• There are now personal E9-1-1 applications for smart phones that can enhance security on campus

• Apps work with iPhone, Google Android and Blackberry phones

• The app identifies the location of a 9-1-1 caller to any other smart phone

• Identifies the exact location of a 9-1-1 caller to campus security, even though the 9-1-1 call is made on the cellular network

E9-1-1 Solutions for Smart Phones

Example of the App

RedPhone

Top of Form

Add Delete

Device Phone Number Notification Email Addresses

(312) 618-9899 6507046407@txt.att.net

(312) 618-9899 8479717198@vtext.com

(312) 618-9899 dgavenda@redskytech.com

(555) 555-5555 dgavenda@redskytech.com

(773) 793-9367 dgavenda@redskytech.com

(773) 793-9367 msexauer@redskytech.com

(312) 848-4024 6507046407@txt.att.net

(312) 848-4024 8479717198@vtext.com

(312) 848-4024 dgavenda@redskytech.com

my e911

Assigning who gets notified

9-1-1 Dialing and Alerts

Architecture

E9-1-1 Services

• A professional service to identify the location of all phones in your enterprise according to an enterprise appropriate location nomenclature

• If you don’t have an accurate location database, you should consider this service, particularly if you don’t have the resources to perform an audit on your own

• The result of an audit is a clean, accurate database of all phone locations and network regions that can be loaded into your E9-1-1 application and uploaded to your PS-ALI database or the E911 Anywhere™ Network Service

Audit Services

• Layer 2/Port Level Network Discovery requires an accurate database with a location designated for every port on every voice data switch

• If you don’t have an accurate location database, you should consider this service, particularly if you don’t have the resources to perform an audit on your own

• This database has to be kept accurate at all times

• The audit results in a clean, accurate database of all ports that can be loaded into your E9-1-1 application and uploaded to your PS-ALI database or the E911 Anywhere™ Network Service

Layer 2/Port Level Discovery Audit

• Application Performance Monitoring (APM) is a professional service provided by RedSky technicians

• With APM, RedSky techs monitor your E9-1-1 application everyday to confirm that all scheduled tasks have been performed and that connectivity across your enterprise is in effect

• RedSky techs in effect become your E9-1-1 system administrators

Application Performance Monitoring

The Economics of E9-1-1

• Start-up Fees

− PS-ALI Account Start-up fees

− PS-ALI Monthly record storage fees

− OR

− E9-1-1 Network Services Initiation Fee

− Monthly record service fee

• Appliance or Software costs

• Manpower Costs

− Location Audits – Do you have an accurate database?

− On-going administration – Depending on the level of automation

What Does it Cost to do E9-1-1

• Flatten, Consolidate, Extend (FCE)

− An industry trend to use all IP trunking to connect all parts of the enterprise together

− Results in SUBSTANTIAL cost savings in monthly trunking charges

• E9-1-1 in FCE

− You need to account for E9-1-1 when you move to FCE

− Considerations:

- NO more local trunks, means NO PS-ALI – E9-1-1 Network Services is the way to go

- Think in terms of Network Regions/Subnets as your “Location Strategy” in main locations

- Think in terms of “unique location records” for mobile and remote users on softphone or UC clients

• E9-1-1 in FCE is really a network service that is extended out to the enterprise

E9-1-1 as Part of Your Network Plan

Building a Budget for E9-1-1

• RedSky has developed a document to help you build a budget for your E9-1-1 solution

• This document will help you identify your priorities and qualify your requirements

• We’ll walk through the document together from a high level

• The document can be filled out and submitted to RedSky for a price quote

Building a Budget for E9-1-1

Building Support for your E9-1-1 Project

• After hundreds of E9-1-1 project installations, we have learned some things from our customers about how to build support for your E9-1-1 project

• This document will help you identify your priorities and qualify your requirements

• We’ll walk through the document together from a high level

Building Support for your E9-1-1 project

Contacts

• Carousel Industries

• RedSky Technologies

Q & A