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Finacle CBS Executive appreciation program

Day 1

Executive Appreciation program Day 1 Slide 2

Program Coverage

Benefits of CBS

Products overview & Definition

CIF

Core services

Day 1

Office accounts

Deposit products

Loans

Account Maintenance

Day 2

Security (core services 2)

Channels

ATM, Internet and Mobile

Audit (core services 2)

Payments (core services 2)

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Motivation

As an executive of India post, it is expected that you are in control of the systems

and process that are key to smooth operationsKnowing the architecture and functionality landscape of core banking solution is the

key to be grounded and control the transformation journey of India PostBesides knowledge of all the core services and business products is imperative tomanage your area of focus or the department you manage.

Let us go forward and understand the Finacle CBS that is being deployed


Introduction

Lesson

Objective

Duration

Intended

Audience

To understand the product architecture and functionalarchitecture and have a deep dive view of some of coreservices of the Finacle CBS.Also understand the operating guidelines for India postdeposit products

7 Hour

Executives of India Post

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Executive Appreciation program Day 1

Table of ContentsIntroduction

Slide 5

Finacle CBS Solution overview,

- DOP CBS architecture and Finacle CBS benefits

Finacle CBS GL structure and functionality overview

Finacle CBS banking Products and definition overview including CIF

Core services overview 1

Inventory management

Document Management ECMS and SVS



Slide 6


- DOP CBS architecture and Finacle CBS benefits






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Finacle CBS Banking Solution - Architecture


Overview

Finacle CBS conforms to Core banking, Consumer and E-banking, web-based cash

management requirements

Customer centric the CRM Module is accessible from all applications and customer

data is available across applications.

Integrates back office and front office to offer a comprehensive functionality

Allied Solutions such as Regulatory reporting and risk management ensure best

practices adherence.

Out of the box also assures the assimilation of external components such as PaymentSystems, Central Bank, Clearing Houses and Card Issuers

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Benefits of Finacle CBS

Customer centric designProvides a unified view across all modules on the solution

Powerful desktop

Fully web enabled solution

Allows easy integration of other web applications

Removes software distribution hassles

Rich & Comprehensive functionality

Integrated Retail banking solution

Covers both front office & back office functionality

Incorporates global best business practices

Comprehensive End-to-end universal banking functionality

Transformation Partner for Banks seeking to leverage their business by deploying new

generation technologies



Customer Focused value add

One view of the banking customer

All products & his Account balances

Any branch banking / Transactions across post offices for all customers

Aided by Online verification of signature and photo

Integration with enterprise content management system ( ECMS ) for parallel

viewing of application form / photo / signature

Instant account transfer between CBS post offices

24 X 7 access to banking facilities e banking

ATM

Mobile banking

Western Union integration will ensure direct credit of foreign remittances into post office savings

accounts (future)

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Operational efficiency

Discrepancy between SOSB and SO data will cease to exist

end state No manual input of vouchers at SBCO

Audit work load reduced

Better Access control on application based on pre-defined user roles

Transactions based on Exception based controls

Hierarchy of who can approve what transaction

Complete Flexibility Options for grouping of Sub offices and head offices for reporting

MIS report generation automated and instantaneous at directorate level

Regulatory Compliance

Anti Money Laundering Integration ensures

Customer blacklisting check as per RBI norms

Dynamic Customer Risk profiling based on KYC regulations linked to consolidated customer account

balances Low Risk to Medium Risk to High Risk

Electronic filing of CTR (Cash Transaction Report) and STR (Suspicious transaction report)

Ability to create new scenarios based on new regulatory requirements for AML


Functional modules

Retail Products - Overview

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Slide 13


-- DOP CBS architecture and Finacle CBS benefits







Finacle CBS GL and account Linkage

Finacle CBS GL structure overview

Maintenance of the Sub-GL Codes

with link to GL Code, currency-

wise and branch wise, and no

restriction on the number of GL

heads & sub heads

Replication of the Sub-GL to other

branch outlet and currency is

allowed

Linkage of GL, product and

customer

Customer accounts and GL

accounts (non-customer)

definition is supported. Each of

these accounts are linked to GLand GL sub-head

Transactions are allowed at account level only; and rolled up to the GL Subhead or GL for

consolidation purposes

End of day updates to General Ledger based on transactions performed on accounts

Transfer of accounts between GL Sub-heads is supported

SO/PO/HO/circle wise GL positions, with reports, inquiries, income and expense statements

Value dated reporting at GL/Sub GL level is supported

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Slide 15


-- DOP CBS architecture and Finacle CBS benefits


Finacle CBS banking Products and definition overview

including CIF





The perspective

Product definition over view

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Customer Information File (CIF)

The enterprise Customer Information File (CIF) provides an

accurate and complete view of customer information


It is a single source of truth about a relationship of an individual with

India post across the country giving all the details about that customer

CIF

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Business process (1/2)

CIF creation process of India Post

Customer requests for Account Opening andsubmits all KYC/Identification documentsalong with Account Opening Form (AOF).

On receiving all the KYC documents andAOF, Counter Assistant will go ahead for CIFcreation.

A de-duplication check will be done by usingmenu option CDEDUP to see whether thecustomer is already an existing customer.

CIF ID is created at the Post Office byinvoking the menu option CCRC/CIFCR

After the CIF ID is created, CIF ID is notedin the Account opening Form (AOF)verifiedby the counter supervisor by invoking themenu option CCRC/CIFCR and sent toCircle Processing Centre (CPC) for furtherprocess.


Business process (2/2)


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Business value and customer value that Finacle CBS brings


1 Customer 1 CIF across India post

A Customer having a CIF opened in one office becomes a customer of DOP as

a whole and the same CIF can be used to open across the offices of DOP

A Customer who has been provided with internet banking and or mobile

banking facility can see all his/her related accounts in one single screen

Every CIF opening process goes through de-dup check which checks on 11

parameters so that duplicate CIF creation is greatly minimized

CIF document status report at the time of account opening captures all the

KYC documents obtained for scanning

CIF related documents can be viewed from all the CBS enabled offices


Demonstration

A brief view of Customer information File

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Slide 23


- - DOP CBS architecture and Finacle CBS benefits






Central Processing cell


Inventory Management

Core Services

Security items vendor Office double lock safe

Counterassistants/users

Damaged items

Track inventory movement between locations and identification of

inventory type (external vendor to Double lock and to employeelocation)

Maintain inventory status used/unused/destroyedSplit and merge of inventory items

Authorization of inventory movement between location; Maintainingauthorizer detailsManagement of series of instruments

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India post operating guidelines

Inventory movement

Inventory indent will be raised by HO for itself and on behalf of SOs attached Inventory received by HO for self will be in-warded into Finacle for further

process For SOs an identified PA will change his context SOL to identified SOL and move

the inventory for that SOL.

The PM of the context SOL or a supervisor will verify the physical inventory

received and the transaction created by HO PA in the Finacle system. If the physical inventory and transaction matches the SO PM will complete the

verification process

The in warded inventory initially will be in Double lock location in Finacle.

A supervisor or a PM will have to assign inventory to counter PA through thesystem based on actual number of inventory items handed over to him/her

Once the inventory is available with the employee, He/She can start issuing them

to the customer


ECMS and SVS

Document Management

Document Processing at India Post

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ECMS and SVS Document Management

Document Processing at India Post


Finacle CBS Process Overview

The approach for ECMS and SVS in Finacle CBS:

ECMS is a cloud based infrastructure that captures, and stores all the

scanned documents obtained during account opening in an organized

way as per the zone structure of the Department of Post.

ECMS document store is interfaced to Finacle CBS to facilitate dynamic

access of scanned application documents, signature, and photos of

customer.

ECMS process is limited to CPC and Datacenter users.

Enterprise Content Management System

SVS is an integral part of Finacle CBS which facilitates upload and

viewing of photographs, signatures and documents of customers.

For users in post offices, SVS supports view only facility.

Signature Verification System

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Step by Step Process

Given below is the step involved in the process of ECMS and SVS in Finacle CBS:

Scanned Documents are stored in ECMS Filenet Server.

You can access the relevant documents at the time of transactions, account opening or modification.

Finacle CBS facilitates this verification without any need to change the solution, i.e. in the core application itself.

The hyperlinks against the documents allow users to view the document directly from Filenet Server.


Demonstration

ECMS Process Video

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END OF PART 1



Slide 32

Activities of CPC

Office accounts

Office accounts basic

Office accounts pointing

Office accounts system pointing

Inter-SOL accounts

Customer accounts

Savings accounts & PPF

Time Deposits TD, RD, NSC, KVP, MIS, SCSS

Loans Loans against RD and PPF accounts

Account Maintenance

Stop payments, account attachments (freeze) and lien operations

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CPC Circle Processing Cell

Activities in CBS

In Finacle CBS CBS core the following activities are performed by the CPC staff

Existing CIF (Customer Information File) Maintenance / Modifications Welcome KIT based account opening (SB)

Existing accounts maintenance/Modification

Cheque book request capturing

Due notices generation

Signature and photographs viewing

Activities in e Banking

User login creation for internet banking access

Pin mailer generation, printing and mailing them to the customers

RM activities based on the customer requests received through internet banking and mobile banking

channels

Activities in Enterprise content management system

Physical document receipt, unbundling and segregation

Scanning

Uploading into the content server

Revert the physical documents back to originating office for safe keeping


Types of Office Accounts

Office Accounts

Basic office accounts are simple internal accounts. These accounts willhelp in managing the General Ledger (GL).

Accounts like Cash, Asset accounts, Liability Accounts, ContingentAccounts, Interest, Commission, Exchange, Discount, and Charges areopened under this Scheme Type.

Office Account Basic (OAB)

Pointing accounts are used where the transactions are created for shortperiod, with a reference and they will have to be reversed. Example:Sundry Creditors, Suspense Payments and so on.

Office Account Pointing (OAP)

The users are not allowed to do any transactions.

The transactions are generated and verified by the system on invoking orat events. Example: For interest calculations system calculates andcreates a transaction and posts it.

Office System Pointing (OSP)

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Types of Office Accounts

Office Accounts

In a centralised database, where transaction pertaining to the accountsof more than one Service Outlet (SOL) is involved, the transactions arenot routed through Head Office accounting. Whenever a transactiontakes place between two accounts of different branches (SOLs-ServiceOutlets), in order to balance the transactions for individual branches,the system has to use some office account called Inter-SOL accounts.

Inter-SOL accounts

Whenever, the situation of un posted or part posted transaction is facedby the Data Base Administrator, while running the End-of-Day process,then the user has an option to post such transactions to a specific

identified account, which is called a Proxy Account. This will helpcomplete the End of process and try to address this issue next day

PROXY accounts

Definition of a SOL: A SOL means Service Outlet in Finacle CBS. A Service Outlet is a place where a

customer gets common and minimum basic services. It could be a PO and an ATM


Demonstration

A demo on office accounts usage with usage of sundry accounts

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Slide 37

Office accounts




Inter-SOL accounts

Customer accounts

Savings accounts & PPF



Account Maintenance



Savings Bank

Customer Accounts

A savings account can be opened in Finacle CBS for a single holder, joint

holders and so on, as per the guidelines of Ministry of Finance., Governmentof India.

The account nomination details can also be captured as part of account

opening.

Account number is system generated and in 10 digits.

Cheque books can be issued to these savings accounts.

Finacle CBS also facilitates account opening for minors and these accounts

can be converted in regular accounts, when the minor attains majority Maker-checker process is applicable to savings accounts opening.

Finacle CBS facilitates account modification before verification and after

verification based on the business need.

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Savings Bank

Customer Accounts

For opening an account the menu option used is CASBAO/QDESA.

The verification of the account opened is done using the menu optionCASBAV/QDESAVF.

For modifying before verification the menu option used is CASBAOM/QDEMSABV.

For Modifying account details after verification the menu option used isCASBAM/QDEMSA.

For Cash receipt and verification the menu option used is CTM.

For Transfer the menu option used is CXFER.

HCAAC menu option is used to closing an account.

The closure verification is done using HCAAC menu option.

All types of SB accounts are opened using the same menu option. Only thescheme code differs as per the SB account type.


What is the value add from Finacle CBS in Savings Bank product

Customer Accounts

Savings bank account can be operated in AAA environment (anytime

Any where and Any how ) provided the customer has been given the

access (PO, ATM, internet and mobile)

Cheque book requests can be captured through the internet banking

channel or through physical submission of request in a PO

Standing instruction can be setup for credit and debit transactions to

and from the account which are fully automated

Welcome kit based account opening will be definite feel good factor

in customer services offer by India post

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Time Deposit

Customer Accounts

Time Deposit could be opened for different types of customers.

The Term Deposit Module covers the entire lifecycle of an account opening, renewal, closure and pre-closure.

Post Office can define different interest calculation method while defining aproduct.

Finacle CBS also facilitates passbook and Certificates printing, Re-printing and Duplicate printing.

Opening a TD Account

Upon maturity, TD can be automatically renewed for the period it isopened

Renewing a TD Account


Term Deposit Closure & Key Terminology

Customer Accounts

It could be a pre-closure or normal closure on maturity.

Lien should be revoked if any

There are many ways to pay the maturity amount to the customer.

Closing a TD Account

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Term Deposit Operations

Customer Accounts

In Finacle CBS, the menu option for opening a Term Deposit account is CMISAOP/MISAO.

The opened account must be verified using the menu option CMISAOPV/MISAVF

If you need to modify an account before verification, you should use the menu

option CMISAOPM/MISAMBV.

Printing, of passbook and certificates could be done using the menu option HPBP

Renewal of a Term Deposit account is done using HTDREN.

A Term Deposit account can be closed using the menu option HCAACTD and is

verified using HCAACVTD.

You can modify the closure criteria before verification by invoking the menu option

HCAACMTD.


Recurring Deposit: approaches for opening an RD in Finacle CBS

Customer Accounts

The customer can open an RD for a fixed amount and for a fixed period of time

(every month).

An RD account can be opened for single or with joint holders with nominationfacility. There will not be any nomination facility provided for minor accounts.

The minimum amount for opening an RD is Rs.10/- in multiples of Rs.5/- everymonth.

Default for an RD is considered, if the RD payment has not been within due date.

For example, an RD account was opened during the 1 st to 15th of a month, andthen the next RD installment can be paid anytime till the 15th of the succeeding

month. If the RD was opened during 16th to 30th / 31st of any month, then the nextRD installment can be paid anytime till the 30th / 31st of the succeeding month.

Penalty at Rs. 2/- per month for Rs. 100 is charged for default in installments

If there are not more than four defaults in the monthly deposits, the depositormay extend the maturity period of the account by as many months as number of

defaults and deposit the defaulted installments during the extended period.

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Customer Accounts

In case of more than four defaults the account will be treated as discontinued andrevival of such an account will be permitted within a period of two months from

the month of fifth default. Interest at the rate of 10 paisa, for every five rupeesof a defaulted installment for each month of default, will also be paid along with

such deposit in lump sum. An account where such defaulted installments are notdeposited shall be treated as a discontinued RD.

Rebate shall be allowed on accounts wherein installments are received inadvance; there should not be any discontinuity in earlier installments paid. A

minimum of six months installments can be accepted in advance. The rebate willbe slab based.

Loan/Half withdrawal against RD accounts can be allowed where 12 installments

have been received and the RD has not been discontinued and the account hasbeen operation in the last 12 months, subject to a maximum of 50% of the depositamount.

Recurring Deposit: approaches for opening an RD in Finacle CBS


Customer Accounts

Recurring Deposit: Account operations

For a new customer create a CIF ID using the menu option CVRC.

Invoke CRDOAAC/RDAOCM menu option for opening of Recurring Deposit account. The mode of funding of the account/deposit can be Cash, transfer from the

operative account maintained in the same PO and also by depositing through Bankcheques.

Transaction can also be done at the time of opening the account using the menuoption CRDOAAC/RDAOCM.

The account has to be verified using the menu option CRDOAACV/RDACLM.

Modification of the account before verification can be done using the menu optionCRDOAACM/RDMAO.

Pass book can be issued for Recurring Deposit using the menu option HPBP. Invoke the menu option CRDCAAC/RDACLM for closure of an RD account.

Select Functions: Z Close, V- Verify and Cancel as required. Enter the account number for closure.

Verification of the closure account has to be done from the menu optionCRDCAACV/RDACLM by another user.

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What is the value add from Finacle CBS in Time deposit and RD

Customer Accounts

RD accounts installments can be paid through internet banking or throughagents

Agents can leverage agents portal to improvise the collection process

Super agent facility helps to support agents from a SO/PO location in RD

instalment collections

TD renewal, extension, transfer of maturity proceeds on closure are fullyautomated

Normal closure of a TD can happen from any CBS enabled office

Interest application process runs through day end process at the DC hence

those routine processes are eliminated from POs

A customer belonging to one PO can go to any CBS PO to open a new TD or RD

account


National Savings Certificate

Customer Accounts

NSC account can be held by individual, Minor or 2 Joint holders (adults)

An account number will be opened against each certificate issued

Conversion of the certificate account from a single account to a joint account and

vice versa is allowed.

NSC should be purchased for a minimum amount of Rs. 100. However, there is no

maximum limit.

Certificate is issued to the customer on account opening.

There is a provision to mark a lien and to freeze such certificate account at the

time of pledging or court order.

Premature closure is allowed in exceptional cases like Death of the Depositor. The

interest is paid as applicable.

Each certificate account issued is considered as an account for the customer in

Finacle CBS.

In general, interest is paid only on maturity.

Nomination facility is allowed. You can modify the nominee if required and can also

add multiple nominees.

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National Savings Certificate

Customer Accounts

However, a minor account cannot have a nominee NSC 8th is issued for a period of 5 years and NSC 9th is issued for a period of 10

years.

Rate of interest will differ for every certificate.

NSCs are available in the denominations of 100, 500, 1000, 5000, 10000 and

50000.

Banks advance loan against NSCs by pledging NSCs as security. The issuing

Post Office will only mark a lien on the account or freeze it. The possession of

NSCs will be with the advancing bank. Procedure for marking a lien and freezing

is dealt in a separate module.

In case inventory of certificates are out of stock in the PO. The counter assistant

can issue NC4 slip by noting down the NC4 serial number in the account opening

screen. The NC4 number is from the pre-printed stationery where the PA will note account

number and issue it in lieu of certificate. This will be replaced with certificate on

receipt of inventory (report can be generated to for NC4 issued accounts)


National Savings Certificate - Operations

Customer Accounts

In Finacle CBS, the menu option for opening an NSC account is CSCOAAC/NSCAO.

In case, multiple certificates is issued to a single customer, Finacle CBS

generates unique number for each certificate with a common registration

number.

The opened account must be verified using the menu option

CSCOAACV/NSCAOVF.

On verification of an NSC account, Transaction ID gets generated which is to be

posted through the menu option HTM.

Use the menu CSCOAACM/NSCAMBV to modify an account before verification.

Use the menu CSCACM/NSCAM after verification.

An NSC account can be closed using the menu option CSCCAAC/NSCAC

Report can be generated for the closed accounts through the menu option HPR.

HFINRPT option 64 for pending certificates issue

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Kisan Vikas Patra Overview & Operations

Customer Accounts

Opening of KVP account has been discontinued from 1st December 2011. However,all the existing accounts will be migrated to Finacle CBS. The other operations that

can be performed are:

Modification of the KVP account details like, nomination detail changes.

Premature closure of KVP with applicable rate of interest from the published

tables. Closure on maturity; transactions can be either cash or transfer. KVPs denominations maintained in Finacle CBS are 100, 500, 1000, 5000, 10000

and 50000. KVPs were issued for a period of 1, 2, 3, 5 and 6 years.

Transfer of account from one Post Office to another Post Office .

To modify a KVP the menu used is CSCACM/NSCAM.

To enquire about the balance available in a KVP account the menu used is HACLI. For closure / pre-closure of KVP account, the menu option used is

CSCCAAC/NSCAC.

The closure report generated can be seen through the menu HPR.


What is the value add from Finacle CBS in certificate products

Customer Accounts

A customer with a single CIF can open and transact on certificate products across

CBS offices

NSC certificates issued in a given PO can be en-cashed from any location PO oron internet.

A customer can raise a request through internet banking to transfer the maturityproceeds to his/her savings account

Marking of lien and freeze of certificate products of a given customer can be

done and this lien and freeze can be viewed across the CBS offices so that theother offices can avoid inadvertent transactions on frozen or lien marked

accounts

A memo pad feature can help follow up for any missing documents or anypending queries from audit or any other department

History can be maintained so that duplicates can be prevented across CBS offices

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Senior Citizen Savings Scheme

Customer Accounts

The maximum period by default will be populated as 60 months for this deposit and it is not

modifiable.

The minimum age limit is 18 years and no maximum age limit is there for opening an SCSS account.

Minimum age of in SCSS has been fixed to facilitate SCSS retired for Defence personnel as

mandatory in Finacle CBS

The following are the different age slab for an opening an SCSS account defined in the system:

Senior Citizens Saving Scheme Retired from Defense 18 years

Senior Citizens Saving Scheme Voluntary Retirement 55 years

Senior Citizens Saving Scheme 60 years

Senior Citizens Saving Scheme (exception) 18 years

The minimum and maximum deposit amount by a customer is Rs1000/- and Rs.

15 lakhs is defined in Finacle CBS.

The deposit has to be in multiples of Rs. 1000/-.

Interest is paid to customer through transfer to SB account of the customer or by a

standing instruction set up to transfer through ECS to an account held in a bank


Senior Citizen Savings Scheme

Customer Accounts

The account can be opened singly and jointly with spouse only and vice versa.

The lock in period of the deposit is one year, that is, the depositor cannotwithdraw the deposit before one year. If the depositor tries to withdraw the

amount before one year, the system displays an error for the same.

The penalty for pre-closure are defined in Finacle CBS and are as follows:

Up to 1 year - No penal rate is configured, since no part closure isallowed on

SCSS Scheme.

From 1 year - 2 year - 1.5% penalty rate will be applied from the SCSSrate.

3 year - 5 year - 1% penalty rate will be applied from the SCSS rate. For opening a SCSS account, PAN card is mandatory (if interest is more than

10000 for all 4 quarters put together).

The customer can renew within 365 days after maturity of an SCSS account.

Renewal will be for 36 months and no auto renewal is allowed. It should behandled procedurally.

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Senior Citizen Savings Scheme - Operations

Customer Accounts

Invoke the menu option CSCAOP/SCSSAO for opening the account. Invoke the menu option CSCAOPV/SCSSAV for verification of the account. Invoke the menu option CSCAOPM/SCSSMBV for modification of the opened

account before verification.

Invoke the menu option CSCAM/SCSSMAV is for Modification of the opened

account after verification. Invoke the menu option CTM and CXFER for Cash deposit and transfer

transactions.

Invoke the menu option HCAACTD for closing of an account. Invoke the menu option HCAACVTD for verifying the closed account.


Monthly Income Scheme

Customer Accounts

MIS account can be held by individual or joint holders, not exceeding three

people. Conversion of the account from a single account to a joint account and vice

versa is allowed. The maximum deposit amount is restricted to Rs. 450000 for a single Account

and Rs. 900000 for a joint account. Passbook is issued to the customer on opening the account. There is a provision to mark a lien and to freeze the account.

Premature closure of the account is allowed but some percentage of principal isdeducted as a penalty.

Interest is credited at a monthly frequency to customers saving bank account,

paid either through office cheque or in cash.

Nomination facility is allowed. You can modify the nominee if required and can

also add multiple nominees.

However, a minor account cannot have a nominee.

A Letter of thanks can be generated for the customer on opening of account.

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Monthly Income Scheme - Operations

Customer Accounts

After inquiring about a customers balance holding, you can open MIS accountusing the menu option CMISAOP/MISAO.

The opened account must be verified using the menu option CMISAOPV./MISAVF

Use the menu CMISAOPM/MISAMBV to modify an account before verification. Use

the menu CMISAM/MISAMAV after verification.

You can fund an account by cash using the menu option CTM or through transfer

using the menu option CXFER.

You can inquire about the ledger balance for an account using the menu option

HACLI.

An MIS account can be closed using the menu option HCAACTD and verified using

HCAACVTD.


What is the value add from Finacle CBS MIS and SCSS

Customer Accounts

CIF ID facilitates to check existence of MIS accounts and or MIS limits which is a

pre-requisite to open an MIS account across CBS offices

Age validation for Defence personnel is validated through the SCDEF scheme inCBS

Batch jobs for transfer of interest to savings account will help transfer interestautomatically during end of day/month end operations

Distinguish the accounts for Tax deduction at source

ECS enablement feature to transfer monthly interest to savings accounts held in

other banks

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Demonstration


Public Provident Fund

Customer Accounts

Public Provident Fund (PPF) is a Savings deposit scheme with a specified

minimum and maximum amount of deposit per annum.

The deposits into the account in a financial year qualify for exemption under

Income tax Act.

The management of a PPF account include the following processes:

Opening of the PPF account

Funding of the account

Transacting (deposits and withdrawals) in the account

Sanctioning loan against the deposit (Covered in a separate module )Closing of the account

Inquiring and generating reports

TERMS DESCRIPTION

1 DepositsVarious denomination of money credited to the PPF account. According to the present rules, the

minimum amount per annum is Rs.500 and the maximum amount is Rs.100000.

2 WithdrawalsPartial amount could be withdrawn from the account after the completion of a minimum period of

five years.

3 Discontinued accountAn account is discontinued where the minimum deposit for a year is not received. Loan and

withdrawal are not allowed in such accounts.

4 ExtensionA matured PPF account can be extended for another five years. This can be extended for further

blocks of five years.

5 HUF Hindu Undivided Family. Such customers are not allowed to open PPF.

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Public Provident Fund - Operations

Customer Accounts

PPF is a Savings deposit account which qualifies for tax exemption.

There are restrictions regarding deposits, withdrawals and tenure of such

account.

In Finacle CBS, the menu option for opening a PPF account is CPPFAO/PPFAO

which requires verification using CPPFAV/PPFACVF.

You can deposit fund in the account using CPDTM and withdraw using CPWTM.

A PPF account can be closed using the menu option HCAAC and is verified using

the same menu option.


Discontinued Schemes & Exceptional Scheme

There are 21 Discontinued Schemes that have to be maintained so as to ensure the

closure of all accounts either mature and overdue or otherwise held.

The only Operation possible for an account belongs to the discontinued scheme isto payout the amount to the customer.

All the accounts will be matured accounts in discontinued scheme.

Balances of All the accounts belonging to these schemes are maintained in aspecific office account per scheme.

During Payout, the specific office account should be debited and the customer

account will be credited/paid cash. User has to calculate interest as per table outside interest tables to Int. office

account

Handling Account movement to Exceptional schemesThe account has to be transferred from the current scheme to the exceptional schemeusing the menu HACXFRSC and this requires verification from the same menu option.

MOF relaxation cases and court cases will be handled under exceptional schemes

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Demonstration



Slide 64

Office accounts




Inter-SOL accounts

Customer accounts

Savings accounts & PPF accounts



Account Maintenance


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Lien, Stop Payments & Attachments

Account Maintenance

Lien means placing a hold on an account

Lien marking can be done using the menu option HALM.

There are two types of Lien System Lien and User Lien.

Lien can be for partial or for an entire balance in the account

Lien Marking in an Account

Freezing is imposing restriction on an account.

A frozen account does not allow any transactions. Freezing can only be for debit, credit or both..

Freezing an Account

Stopping the payment of the cheque as requested by the customer.

Stop payment of a cheque can be done using the menu option HSPP.

The stop payment request needs verification using the menu optionHSPPAU.

Stop Payment of a Cheque


Lien, Stop Payment & Attachments - Operations

Account Maintenance

The menu option for lien marking and revoking is HALM.

You can mark a lien on the entire or partial amount.

the menu option for freezing and unfreezing an account is HAFSM.

NSCs and KVPs have to be frozen by Post office branches before advancing a

loan against these instruments.

Account can be frozen for Debit Only, Credit Only or Both.

Stop payment of a cheque and revocation of such request can be done by

invoking the menu option HSPP.

Stop Payment can be for a single or multiple leaves.

The request and revocation of a stop payment requires verification using the

menu option HSPPAU.

Operational efficiency gained

Common services to all demand and liability products hence the users can use

same options inter-changebly across products

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Demonstration


Some Important Menu Options

Reports and Inquiries

CUSTOMER INQUIRIES AND REPORTS HBR Balancing report

HQBR- Quick Balancing report

HPR Print report

HISTR Inter Sol Transaction report

HISAR- Inter Sol audit report

HCUSEL- Customer Selection

HACS- Account Selection

HACSP- Account selection and Print

HACCBAL-Components of account balance

HACCBALI-Account balance inquiry

HACLI- Account Ledger inquiry

HABMR-Account below minimum balance report

HACLPCA- Account ledger print HCUACC- Account of customer

HCUSUM - Customer Summary

HCRV - Customer Search

HCUDET - Inquire on General Details of Customer

HACI Account level Signature Verification

VSPH - View Signature and Photograph List

CNAC old customer account look up

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Congratulations!! You have successfully completed the

day 1 of Finacle CBS Executive awareness program. Here

is the recap

An overview of Finacle CBS benefits vis--vis LAN based

applications specific reference to India post

implementation

An understanding about the Master data management in

Finacle CBS

Gained insight into the GL structure in Finacle CBS

Deep dive into the product set up and new product

definition in Finacle CBS

Appreciated the CIF Customer Information File, which is

the single source of truth about a customer and how it

provides the unified view. This is supplemented with India

post business process of KYC and CIF creation

We have looked at few core services of Finacle CBS indetail Viz.,

Inventory Management

ECMS and SVS document management including ,

signature and photo verification

Some relevant inquiries and reports

Summary


Any Questions?

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THANK YOU!

Slide 71