earthlink business sip trunking · 2019-03-18 · panasonic kx-tde/ncp ip pbx nat traversal...

EarthLink Business

SIP Trunking

Panasonic KX-TDE/NCP IP PBX

Customer Configuration Guide

Implementation Guide

2

Proprietary and Confidential – EarthLink Business

Publication History

First Release: Version 1.0 – August 30, 2011

CHANGE HISTORY

Version Date Change Details Changed By

1.0 8/30/2011 Original Document Draft Dantley Thompon

1.1 12/27/2013 Modified for Panasonic KX-

TDE/NCP Mike Machnik

AUTHOR: Dantley Thompson EarthLink Engineering


3


Table of Contents

Document Purpose ________________________________________________4

Product Summary _________________________________________________4

Network Architecture and Design ________________________________________5

Media Attributes and Codec Negotiation ____________________________________7

Codec Support ______________________________________________________ 7

G.711u ___________________________________________________________ 7

G.729a ___________________________________________________________ 7

Packetization Time ____________________________________________________ 7

DTMF Support ______________________________________________________ 7

Fax and Modem Support Requirements ____________________________________8

North American Numbering Plan Format ____________________________________8

Quality of Service Policy _____________________________________________8

EarthLink SIP Trunking to IP PBX Interoperability _______________________________9

Adtran Software Version Tested ___________________________________________ 9

IP PBX Software Version Tested ____________________________________________ 9

EarthLink Open Issues & Non-Supported Features ________________________________ 9

Panasonic Open Issues & Non-Supported Features ________________________________ 9

IP PBX Configuration for EarthLink SIP Trunking with Adtran CPE _____________________10

Panasonic KX-TDE/NCP IP PBX Configuration with Adtran SIP Proxy ____________________ 10

Panasonic KX-TDE/NCP IP PBX NAT Traversal Configuration without Adtran SIP Proxy _________ 24

Product Support and Contact Information __________________________________37

EarthLink SIP Trunking Turn-up Testing Procedure _____________________________38


4


Document Purpose The purpose of this document is to provide a detailed technical description and best practices for

successful implementation of the EarthLink SIP Trunking Product for the Panasonic KX-TDE/NCP with the

Adtran CPE with and without SIP Proxy. This document provides information relative to the overall

network topology as well as definition and configuration standards for each device associated with the

product. Also described within this document are product guidelines and product limitations. This

document is to serve as product reference and guide to EarthLink Customers.

Product Summary The EarthLink Business SIP Trunking product is a complete VoIP (Voice over IP) solution based on the SIP

(Session Initiation Protocol) signaling protocol. The SIP Protocol is responsible for set-up and tear-down

of voice calls and overall feature and functionality. The SIP Trunking product can be offered as an overlay

to several of EarthLink’s existing products such as Internet and MPLS based products. EarthLink Business’

SIP Trunking solution will be served off a MetaSphere Call Feature Server (CFS) fronted by an

Oracle/Acme Packet SBC (Session Border Controller). The CFS acts as the centerpiece for call control and

feature interaction. The EarthLink Business SIP Trunking Product will primarily use Adtran CPE (Customer

Premise Equipment) and will not be configured as a SIP Proxy. The Panasonic KX-TDE/NCP can be

provisioned in two modes, NAT Traversal on the Panasonic KX-TDE/NCP or behind the SIP Proxy on the

Adtran CPE. The MetaSphere CFS Platform is a geo-redundant, high availability solution and serves as

the primary element in EarthLink’s Hosted Voice and SIP Trunking Product families.

In addition to the basic call control, advanced call routing functionality is available with EarthLink’s SIP

Trunking product with MetaSphere Enhanced Application Server (EAS) Platform which consists of

multiple applications and servers integrated into high availability solution.

The Oracle/Acme Packet SBC masks private to public IP Address space to provide a safe and secure

means of communication between the SIP Server and IP PBX. All SIP traffic destined to, or originating

from the MetaSphere CFS, traverses through the Oracle/Acme Packet SBC. The same policy relates to

the CPE device installed at the customer premise. The Oracle/Acme Packet SBC will resolve NAT

(Network Address Translation) related issues exposed when SIP traffic passes through a firewall.


5


Network Architecture and Design The EarthLink Business SIP Trunking solution consists of several key network elements that are

connected to the existing core routing infrastructure. The MetaSwitch Call Feature Server, IP/TDM

Gateways, and Oracle/Acme Packet SBC’s are geographically diverse with reach-ability at both layer two

and layer three to provide failover capability and redundancy. Split-Horizon DNS servers are used to

resolve the SIP domain to the appropriate regional SBC. Adtran CPE will be connected to the EarthLink

network via the traditional means such as Ethernet, PPP (Point to Point Protocol), or MLPPP (Multilink

Point-to Point Protocol). T1, or bonded T1 services MUST be provisioned to either the Adtran TA5000 or

directly to the Cisco 7609 (Edge Router) to allow for proper QoS (Quality of Service) behavior. The first

diagram below provides a high level look at the primary components that complete the SIP Trunking

product. The second diagram provides a detailed layout for the connections between the Adtran CPE

and Customers IP PBX.

MetaSwitch Application Server

Acme Packet SBC

T1/Ethernet

Title: EarthLink Business SIP Trunking Test Bed Network Topology

Rev.01 Date: 8/30/2011 Drawing by: Dantley Thompson

Eth 0/1

Eth 0/2

EarthLink Business Product CertificationSIP Trunking Network Topology

SIP SIP SIP

SIPEarthLink

VoIPNetwork

Split-HorizonDNS Server

SIP

PSTN

Cisco P.E.

IP Station

IP Station

Analog FaxAdtran FXS 0/1

Adtran CPE

OK

PHONEMESSAGE

CONTACTS MENU CALL LOG

VOLUME

ABC DEF

JKL MNOGHI

1 2 3

4 5 6

TUV WXYZPQRS

7 8 9

*

[

0 #

.,@

MUTESPEAKER

HEADSET

FORWARD

OK

PHONEMESSAGE

CONTACTS MENU CALL LOG

VOLUME

ABC DEF

JKL MNOGHI

1 2 3

4 5 6

TUV WXYZPQRS

7 8 9

*

[

0 #

.,@

MUTESPEAKER

HEADSET

FORWARD

CustomerEthernet Switch

Server

Panasonic KX-TDE/NCP

Figure 1-EarthLink SIP Trunking-Network Topology


6


2

EarthLink T1 from Network to Adtran NET

T1 0/1

Adtran ETH 0/1 to Customers Ethernet Switch

Adtran 900e/Rear-View

EarthLink

Network

1 3 5 7 9 1 1 1 3 1 5 1 7 1 9 2 1 23 G3G1

LINK / A C T

S T A T PoE

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

2 4 6 8 1 0 1 2 1 4 1 6 1 8 2 0 2 2 24

22

23

24

G1

G2

G3

G4

CONSOLE

G4G2

Power over Ethernet

Panasonic KX-TDE/NCP

Figure 2-EarthLink SIP Trunking-Connections from Adtran CPE to IP PBX


7


Media Attributes and Codec Negotiation

Codec Support A voice codec (coder/decoder) is a hardware/software module/algorithm that takes an analog or digital

voice stream and encodes it into an IP packet. For the EarthLink Business SIP Trunking Product, we

currently support two (2) of the most common codec’s utilized in the continental United States, G.711u

and G.729a. The preferred codec offered by EarthLink in the default configuration model is G.711u, then

G.729a. Basically this means that the call will negotiate using the G.711u codec first, as long as the

terminating end sends G.711u as the first or primary offered codec. The paragraphs below provide more

detailed information related to the codec’s and other requirements associated with proper negotiation

of the media/RTP.

G.711u G.711u is the most common uncompressed audio codec deployed in the US. Because it is

uncompressed, it supports the highest level of quality for the call. Typically the G.711u consumes

90Kbps-100Kbps per call. The standard sampling rate of 8kHz is used for the G.711u codec.

G.729a G.729a is the most common codec utilized to support compressed audio utilized in the US. Because it is

compressed, it is perceived to have a lower voice quality than that of G.711u, however most people

would never be able to tell the difference. Typically the G.729 consumes 30Kbps-40Kbps per call. The

standard sampling rate of 8kHz is used for the G.729a codec.

Packetization Time Packetization Time determines how often the audio stream is sampled and how often an IP packet is

created. The standard packetization times are 10ms, 20ms, 30ms, and 40ms. EarthLink Media

Gateway’s have been statically configured to use a 20ms packetization time. IP Phones and/or Voice

Applications will need to configure their equipment for a 20ms packetization time before audio traffic

can be reliably passed across the EarthLink IP Voice network.

DTMF Support EarthLink supports the transmission of Dual-Tone Multi-frequency (DTMF) digits through the

implementation of RFC2833. This RFC covers the basis of including DTMF digits within the media/RTP

path of the call. EarthLink recommends for Customers to configure their IP PBX’s and/or Voice

Applications to use RFC2833 to allow for DTMF to be passed properly and detected across the EarthLink

IP Voice network.


8


Fax and Modem Support Requirements Currently, analog devices such as faxes and modems MUST be provisioned using the G.711u codec only.

“SIP” to analog lines are supported as SIP Lines off the Adtran FXS Ports or a Cisco 2102 ATA (Analog

Terminal Adapter). The customer may also configure the IP PBX to use analog extensions for faxes and

modems. This method can be supported utilizing the G.711u codec only. T.38 is currently not supported.

North American Numbering Plan Format Currently, the EarthLink Business Hosted Voice product only supports the North American Numbering

Plan Format. A Global Numbering Plan Format, such as E.164, is currently not supported.

Quality of Service Policy To ensure the best possible voice quality, EarthLink will mark and match all VoIP traffic related to SIP

(Session Initiation Protocol) and RTP (Real-Time Transport Protocol). EarthLink VoIP and/or Real-Time

based appliances and applications are configured to use DSCP (Differentiated Services Code Point) “46”

for all signaling traffic (SIP) and DSCP “46” for all Real-Time traffic (RTP) for Layer three priority. The

Customers IP PBX MUST also be configured to use DSCP “46” to provide prioritization for SIP and RTP.

Marking the DSCP field in the IP packet header will allow for packet classification to be matched and

provide priority across EarthLink’s network. This also ensures QoS specifications outlined in SLA (Service

Level Agreements) can be sufficiently met between EarthLink and the customer.


9


EarthLink SIP Trunking to IP PBX Interoperability SIP Trunking interoperability testing was performed between EarthLink and the IP PBX. All phases of the

test plan were executed against the actual configuration used in a customer deployment. The

information below provides the Adtran and IP PBX software versions tested as well as an issue summary

and non-supported elements discovered during compliance testing in the EarthLink Lab.

Adtran Software Version Tested Adtran TA908e version A4.09

IP PBX Software Version Tested Panasonic KX-TDE/NCP 7.1105

EarthLink Open Issues & Non-Supported Features Registration is currently not supported for the EarthLink SIP Trunking Product.

T38 faxing is not currently supported.

Panasonic Open Issues & Non-Supported Features UPDATE message releases call.


10


IP PBX Configuration for EarthLink SIP Trunking with Adtran CPE The steps below provide a step by step guide for configuration of the Panasonic KX-TDE/NCP for the

EarthLink SIP Trunking Product. Basic configuration of the Panasonic KX-TDE/NCP should be complete

and the Panasonic KX-TDE/NCP must be connected to the LAN prior to configuring the system for SIP

Trunking.

Panasonic KX-TDE/NCP IP PBX Configuration with Adtran SIP Proxy SIP trunk configuration for Panasonic KX-TDE/NCPE provided by Labib Labib of Panasonic.

EarthLink SIP Trunks Configuration Guide

(Proxy Solution)

PBX Platform: KX-TDE/NCP


11


Overview This document describes the configuration procedures required for the KX-TDE100/200/600 and NCP500/1000 to make full use of the capabilities of EarthLink SIP Trunks Services.

The SIP trunks services of the TDE/NCP PBX are provided through virtual CO line cards (V-SIPGW16) which are designed to be easily integrated into an Internet Telephony Service provided by an ITSP (Internet Telephony Service Provider). This guide describes the specific configuration items for the virtual SIP Gateway card in addition to the PBX basic configuration related to SIP trunks functionality. It also describes basic Network configuration to familiarize dealers with the network setup. It does not describe the purpose and use of all configuration options on the virtual SIP Gateway card. For those details, see the KX-NCP500/1000 and KX-TDE100/200/600 Programming Manual for Virtual SIP CO Line Card

and the KX-TDE100/200/600 and KX-NCP500/1000 Manuals available from Panasonic reseller website.


12


DSP card and Activation keys

The PBX has to be equipped with a DSP card in order to provide communication between the TDM

side of the PBX and the SIP trunks.

Activation keys for SIP-Trunks has to be installed in the PBX to provide the SIP-trunks functionality

Architecture Overview

The following diagram illustrates simple VOIP networks connecting the TDE/NCP PBX: The Case of

EarthLink Setup: EarthLink will setup the proxy service using an IAD

MPR IP Address 192.168.0.101

VOIP IP Address 192.168.0.102

IAD/ default GW 192.168.0.1


13


Basic V-SIPGW16 Settings for EarthLink Trunks

1-Install the PBX Maintenance console into your PC

The maintenance console should be available to certified dealers; Dealers can get the latest version of the

UPCMC from www.psnareseller.com (UPCMC version 7.7.1.0 or higher)

2- Connect to the PBX

o Start the UPCMC

o Click Connect and choose the method of connection using either LAN , RS-232, or Modem to

Connect to your PBX for interactive configuration

** We will be using the LAN method throughout this guide**

http://www.psnareseller.com/


14


Provide the IP address of the MPR card and the password of the INSTALLER Level

Go to 1-Configuration, 1-Slot, move your mouse over the MPR card and select the card property

Make sure that the default gateway should be the end router LAN IP address


15


Make sure that you have a valid DSP-VOIP LAN address

3- Installing V-SIP W16 card

o Go to 1-Configuration, 1-Slot, move your mouse towards the IPCMPR virtual shelf and click on

select shelf


16


o Highlight the V-SIPGW16 card from the cards list in the left side

o Drag the VSIPGW16 card into the trunk portion of the virtual shelf by using the PC mouse lift button

o Release the Mouse lift button and click Yes on the dialogue box

o Take the V-SIPGW16 card OUS in order to be able to enter the following settings


17


4-Configuring the VSIP-GW16 card

a- Shelf Property settings: Move the computer mouse over the VSIPGW16 card and choose Shelf property

Change the SIP Client Port Number to 5060.


18


Click Apply and then OK to exit the shelf property settings screen.

Go to “Utility” in the PCMC Menu , and choose “Reset By Command” from the drop down menu

Choose “SD Backup” and Follow the prompts to reset the PBX and keep the present files in order for the

above changes to take effect.


19


b- Port Property settings:

Move the computer mouse over the VSIPGW16 card and choose port property

Basic Channel setup: Please locate the EarthLink SIP Trunks account details from your EarthLink account Welcome

letter/email....

o Main tab: According to the standard EarthLink SIP trunk account, we need to configure the Basic Channel Port as follows:

1- Port 1 channel attribute = Basic channel

2- Provider name= EarthLink

3- SIP Server Name= 192.168.0.1 ( IAD IP address)

4- SIP server port number =5060

5- SIP service Domain = blank

6- Subscriber number = 1234567890 (EarthLink Account DID/BTN)

o Account tab:

1- user name == BTN

2- Authentication ID== same asUsername 3- Password == Blank

o Register Tab: 1- Register Ability= Disable

o NAT Tab: Same as default

o Option Tab:


20


1- Diversion Header = Enable

o Calling Party tab:

1-P-Asserted Identity Header= Enable

N.B..PBX CLIP is supported as User Part of the FROM Header, You can use ONLY valid DID’s as PBX

CLIP “ISDN CLIP”

Programming Hints:


21


o Called party Tab: Same as default

o Voice/Fax Tab: Changes from Default settings: “for all channels”

1- 1st Codec Priority = G.729 a

2- 2nd

Codec Priority = G.711u

3- 3rd

Codec Prioirty = None

o RTP/RTCP Tab: Same as default

o T.38, T.38 Option Same as default

o DSP Same as default

o Supplementry services: Changes from Default settings:

1- CNIP (Receive) = Yes ( All Channels, Basic and Additional)

2- Attended Transfer (REFER)= Yes ( All Channels, Basic and Additional)

3- Blind Transfer (REFER)= Yes ( All Channels, Basic and Additional)

Additional DID’s

Please set the channel attribute for number of ports depending on the number of active SIP lines

as”additional channel for channel 1”


22


For example ,if there are 3 Simultaneous calls can be received on this trunk, the number of V-SIPGW

ports to be set as ”additional channel for channel 1” will be 2 ports

Essential PBX Configuration:

Please locate your DID information in the EarthLink Welcome letter/account Portal

To Assign the DID numbers destinations, Go to 10-3.CO & Incoming Call DID table

EarthLink


23


SIP trunks Activation keys:

1- The DSP card installed onto the PBX MPR Card has preinstalled number of SIP trunks activation keys (DSP4 and DSP16 have 4 IP trunks and DSP64 has 16 IP trunks)

2- To obtain additional activation keys, you need to purchase the appropriate activation key codes (For IP Trunks) and access the Key Management System. You can download the activation keys as an activation key file from the Key Management System. To download the activation keys, enter the MPR ID number shown on the IPCMPR Card in the PBX, and activation key number and registration ID provided on each activation key code.

3- To check the Number of Activation Keys Installed into your system Go to 1- Configuration, 1-Slot, click on Activation Keys (Top of the PBX image)

Minimum System Software requirements:

UPCMC V7.7.1.0 or higher

NCP V6.1105 or higher

TDE 100/200 V7.1105 or higher

TDE600 V7.1105 or higher

Useful Hints:

1- Update your system software once the update is available through the Dealer website to make use of added features and improved functionality

2- Update your PCMC (Maintenance Tool) with the latest version available on the BTS website and through Panasonic Tech support department

3- Back up your configuration file with the Good known settings 4- Consult with your network administrator prior to installation to guarantee a smooth setup for your system

over the existing network


24


Panasonic KX-TDE/NCP IP PBX NAT Traversal Configuration without Adtran SIP Proxy

EarthLink SIP Trunks Configuration Guide

(NAT Traversal Solution)

PBX Platform: KX-TDE/NCP

Overview

This document describes the configuration procedures required for the KX-TDE100/200/600 and NCP500/1000

to make full use of the capabilities of EarthLink SIP Trunks Services.

The SIP trunks services of the TDE/NCP PBX are provided through virtual CO line cards (V-SIPGW16) which

are designed to be easily integrated into an Internet Telephony Service provided by an ITSP (Internet Telephony

Service Provider).

This guide describes the specific configuration items for the virtual SIP Gateway card in addition to the PBX

basic configuration related to SIP trunks functionality. It also describes basic Network configuration to

familiarize dealers with the network setup. It does not describe the purpose and use of all configuration options

on the virtual SIP Gateway card. For those details, see the KX-NCP500/1000 and KX-TDE100/200/600

Programming Manual for Virtual SIP CO Line Card and the KX-TDE100/200/600 and KX-NCP500/1000

Manuals available from Panasonic reseller website.

DSP card and Activation keys

The PBX has to be equipped with a DSP card in order to provide communication between the TDM

side of the PBX and the SIP trunks.

Activation keys for SIP-Trunks has to be installed in the PBX to provide the SIP-trunks functionality


25


Architecture Overview

The following diagram illustrates simple VOIP networks connecting the TDE/NCP PBX: The Case of

EarthLink Setup: EarthLink will provide services directly through its SBC. Public IP address will be provided

and programmed as WAN side IP address of the end router in the PBX site.

Port Forwarding is required in the end router:

Port 5060 UDP to be FWD to MPR IP address (192.168.0.101)

Port range 16000~16063 UDP to be FWD to DSP VOIP IP address (192.168.0.102)

MPR IP Address 192.168.0.101

VOIP IP Address 192.168.0.102

EarthLink SBC:

stat-msblt.voiplab.elnk.us

End Router IP address:

1.2.3.4

LAN Default GW:

192.168.0.1


26


Basic V-SIPGW16 Settings for EarthLink Trunks

1-Install the PBX Maintenance console into your PC

The maintenance console should be available to certified dealers; Dealers can get the latest version of the

UPCMC from www.psnareseller.com (UPCMC version 7.7.1.0 or higher)

2- Connect to the PBX

o Start the UPCMC

o Click Connect and choose the method of connection using either LAN , RS-232, or Modem to

Connect to your PBX for interactive configuration

** We will be using the LAN method throughout this guide**

Provide the IP address of the MPR card and the password of the INSTALLER Level

http://www.psnareseller.com/


27


o Go to 1-Configuration, 1-Slot, move your mouse over the MPR card and select the card property

Make sure that the default gateway should be the end router LAN IP address

Make sure that you have a valid DSP-VOIP LAN address


28


3- Installing V-SIP W16 card

o Go to 1-Configuration, 1-Slot, move your mouse towards the IPCMPR virtual shelf and click on

select shelf

Highlight the V-SIPGW16 card from the cards list in the left side

o Drag the VSIPGW16 card into the trunk portion of the virtual shelf by using the PC mouse lift

button

o Release the Mouse lift button and click Yes on the dialogue box


29


o Take the V-SIPGW16 card OUS in order to be able to enter the following settings

4-Configuring the VSIP-GW16 card

a- Shelf Property settings: Move the computer mouse over the VSIPGW16 card and choose Shelf property


30


**Take the SIP-GW card Out of Service (OUS) in order to change the default settings as below:

Change the SIP Client Port Number to 5060.

Change the NAT traversal method to Fixed IP address

Provide the Public IP address of your end router (i.e. 1.2.3.4)

Click Apply and then OK to exit the shelf property settings screen.

Go to “Utility” in the PCMC Menu , and choose “Reset By Command” from the drop down menu

Choose “SD Backup” and Follow the prompts to reset the PBX and keep the present files in order for the

above changes to take effect.


31


b- Card Property settings:

o Go to the Virtual Shelf of the PBX

o Move the computer mouse over the VSIPGW16 card and choose Card property

o Click on Common settings

o DNS Server IP address method is Manual

o Provide your ISP DNS serevers IP addresses. (Contact your ISP to obtain DNS IP addresses if

needed)

o Click Apply and then OK

o Click Cancel on the card property- Virtual SIP gateway screen to exit this screen


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c- Port Property settings:

Move the computer mouse over the VSIPGW16 card and choose port property

Basic Channel setup:

Please locate the EarthLink SIP Trunks account details from your EarthLink account Welcome

letter/email....

o Main tab:

According to the standard EarthLink SIP trunk account, we need to configure the Basic Channel Port as

follows:

7- Port 1 channel attribute = Basic channel

8- Provider name= EarthLink

9- SIP Server Name= stat-msblt.voiplab.elnk.us ( Earthlink SBC address)

10- SIP server port number =5060

11- SIP service Domain = blank

12- Subscriber number = 1234567890 (EarthLink Account DID/BTN)

o Account tab: 4- user name == BTN ( Example : 1234567890)

5- Authentication ID== same asUsername

6- Password == Blank

o Register Tab:

2- Register Ability= Disable

o NAT Tab:

Same as default

o Option Tab:

1- Diversion Header = Enable


33


o Calling Party tab:

1-P-Asserted Identity Header= Enable

N.B..PBX CLIP is supported as User Part of the FROM Header, You can use ONLY valid DID’s as PBX

CLIP “ISDN CLIP”

Programming Hints:

o Called party Tab:

Same as default

o Voice/Fax Tab:

Changes from Default settings: “ For ALL channels”

4- 1st Codec Priority = G.729 a

5- 2nd

Codec Priority = G.711u

6- 3rd

Codec Prioirty = None

o RTP/RTCP Tab:

Same as default

o T.38, T.38 Option

Same as default


34


o DSP

Same as default

o Supplementry services:

Changes from Default settings:

4- CNIP (Receive) = Yes ( All Channels, Basic and Additional)

5- Attended Transfer (REFER)= Yes ( All Channels, Basic and Additional)

6- Blind Transfer (REFER)= Yes ( All Channels, Basic and Additional)

Additional DID’s

Please set the channel attribute for number of ports depending on the number of active SIP lines

as”additional channel for channel 1”

For example, if there are 3 Simultaneous calls can be received on this trunk, the number of V-SIPGW

ports to be set as an “additional channel for channel 1” will be 2 ports


35


Essential PBX Configuration:

Please locate your DID information in the EarthLink Welcome letter/account Portal

To Assign the DID numbers destinations, Go to 10-3.CO & Incoming Call DID table

SIP trunks Activation keys:

4- The DSP card installed onto the PBX MPR Card has preinstalled number of SIP trunks activation

keys (DSP4 and DSP16 have 4 IP trunks and DSP64 has 16 IP trunks)

5- To obtain additional activation keys, you need to purchase the appropriate activation key codes

(For IP Trunks) and access the Key Management System. You can download the activation keys

as an activation key file from the Key Management System. To download the activation keys,

enter the MPR ID number shown on the IPCMPR Card in the PBX, and activation key number

and registration ID provided on each activation key code.

6- To check the Number of Activation Keys Installed into your system

Go to 1- Configuration, 1-Slot, click on Activation Keys (Top of the PBX image)

EarthLink


36


Minimum System Software requirements:

UPCMC V7.7.1.0 or higher

NCP V6.1105 or higher

TDE 100/200 V7.1105 or higher

TDE600 V7.1105 or higher

Useful Hints:

5- Update your system software once the update is available through the Dealer website to make use

of added features and improved functionality

6- Update your PCMC (Maintenance Tool) with the latest version available on the BTS website and

through Panasonic Tech support department

7- Back up your configuration file with the Good known settings

8- Consult with your network administrator prior to installation to guarantee a smooth setup for

your system over the existing network


37


Product Support and Contact Information The information below provides contact information for assistance in configuration and troubleshooting

EarthLink’s SIP Trunking service.

EarthLink Support: (800)239-3000

24x7 Support Availability

http://www.earthlinkbusiness.com/support/support.xea

Panasonic:

Mon-Fri 9am – 9pm EST

1-800-528-6747 Option 1

http://www.panasonic.com/business/unified-communication/support.asp

http://www.earthlinkbusiness.com/support/support.xea

http://www.panasonic.com/business/unified-communication/support.asp


38


EarthLink SIP Trunking Turn-up Testing Procedure To ensure proper call negotiation can be established between EarthLink and the IP PBX, the test steps

below MUST be executed during the initial turn-up process.

SIP Trunking Test Steps:

1. Test an outbound call to a Local Number. Check for Ring-back, 2-way Audio, and Call Quality.

2. Test an outbound call to a Long Distance Number. Check for Ring-back, 2-way Audio, and Call

Quality.

3. Test an outbound call to an International Number. Check for Ring-back, 2-way Audio, and Call

Quality.

4. Test an outbound call to a Toll-Free Number. Check for Ring-back, 2-way Audio, and Call Quality.

5. Test an inbound call that lasts greater than 10 minutes

6. Test an outbound call that lasts greater than 10 minutes

7. Test simultaneous inbound and outbound calls to PSTN

8. Test an outbound Call to Operator “0”

9. Test an outbound Call to Directory Assistance “411”

10. Test a “911” Call (IDENTIFY TO THE 911 OPERATOR THAT THIS IS A TEST). Ask them to provide

phone number, address and secondary or alternate number if available.

11. Test an inbound call to an internal DID. Check for Ring-back, 2-way Audio, and Call Quality.

12. Test an inbound call to Auto-Attendant. Check DTMF and Call Quality

13. Test an outbound call to an Auto-Attendant/IVR and verify DTMF

14. Test Call Transfer off-site

15. Test Call Forward off-site

Notes:

earthlink business sip trunking · 2019-03-18 · panasonic kx-tde/ncp ip pbx nat traversal...

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