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EASE VFO Order Entry and Error Correction

Table of ContentsEASE VFO Order Entry and Error Correction.....................................................................................................1

Order Entry.......................................................................................................................................................1ASR Form Order Entry....................................................................................................................................1Exhibit 1—ASR Form....................................................................................................................................10Transport Form Order Entry...........................................................................................................................11Exhibit 2—Transport Form............................................................................................................................16Error Correction..............................................................................................................................................17D/N Related Orders........................................................................................................................................20

Order Entry EASE VFO contains all of the industry standard forms and fields that are

required to enter an Access Service Request (ASR). This document only includes the fields that are necessary for new installations of most order types; however, keep in mind that more or less fields may be required depending on what type of order you are entering.

Important: If you click on an EASE VFO field, help text displays across the bottom of the screen that assists with choosing valid field values and formats.

Very Important: All orders entered in EASE VFO must be in all capital letters. Set your Caps Lock button on the keyboard before entering an order.

ASR Form Order Entry

Take the following steps to populate the ASR form on the order.

Remember: More or less fields may be required depending on what type of order you are entering.

Step Action1 With the Order List in view, roll your cursor over the Order tab

and select New from the drop-down menu,

Result: The Order Initiation window appears.2 Type a PON in the Order Number field.

Note: The PON can be up to sixteen alpha, numeric, or alpha-numeric characters.

Continued on next page

EASE VFO Order Entry and Error Correction, Continued

ASR Form Order Entry (continued)

EASE VFO Order Entry Version 4, February 2001© 2011 CenturyLink, Inc. All rights reserved.

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Step Action3 Use the following table to determine the next step.

If ThenYou want the new order to be for tracking purposes only

Click the Tracking button and proceed to step 4.

You do not want the new order to be for tracking purposes only

Proceed to step 4.

4 Use the following table to determine the next step.

If ThenThe order is not meet-point

Type the first two characters of the applicable CenturyLink ICSC for the new order in the Receiver Code field.

The order is meet-point

Type the first two characters of the ICSC of the controlling Local Exchange Carrier (LEC) for the new order in the Receiver Code field.

Result: The Guideline Version and Type of Request fields pre-populate and should not be changed.

Note: Once the first two characters of the ICSC are typed, a list of ICSC values appear and you must click on the correct one for it to populate in the Receiver Code field.

5 Choose the type of service applicable for your order from the Service field drop-down menu.

6 Select the activity applicable to your order from the Activity field drop-down menu.




Step Action


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If ThenYou want to apply an existing template to your order

Select the applicable template from the Template field drop-down (if there is one available) and proceed to step 8.

You do not want to apply an existing template to your order

Proceed to step 8.


If ThenYou are ready to create the order

Click the Initiate button and proceed to step 9.

Result: A new window opens containing the new order. The Receiver Code, ACT, PON, Initiator, Version, Status, and REQTYPE fields are all pre-populated based on what you entered on the Order Initiation screen. The default form is the ASR form.

Note: Once the order is initiated, there are two ways to get rid of it as follows:

Select Void from the Order tab menu (void is valid up to the point that the order is in Accepted status)

Supplement the order to cancel it (this is valid after the order is in Accepted status all that way up to the point at which it is completed)

You are not ready to create the order

Click the Cancel button and do not proceed to step 9.

Result: The order is not created and the screen returns to the Order List screen.




Step Action


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9 Select the valid CCNA for your order from the CUSTOMER CODE field drop-down menu.

Note: If you only have one CCNA, it is pre-populated in the CUSTOMER CODE field and you do not have to select it.

9 In the Administrative section of the ASR form, choose a due date from the calendar next to the DDD field that fits within the standard interval.

10 Populate the QSA field with the quantity of service addresses included in the order.

Note: This field requires that the valid entry be two numeric characters—for example, type 01 of there is only one address.




Step Action11 Choose the response type requested from the RTR field drop-

down menu—for example, F = Send FOC only.

Caution: After choosing the response type requested value from the RTR field, it is important that you do not scroll to move to the next field. If you scroll before clicking somewhere else on the ASR form, the RTR field value changes.


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12 Populate the PIU field with the percentage of Interstate usage—for example, 100.


If ThenYou want to bill the order on an existing billing account number (BAN)

Type E or the actual twelve alpha-numeric BAN number in the BAN field

You want to bill the order on a new BAN

Type N in the BAN field

Note: Centers that use all nines should continue to do so.




Step Action14 Scroll down using the scroll bar on the right and type the eleven

alpha-numeric Access Customer Terminal Location in the ACTL field.

Note: This field is not mandatory for all order types.15 In the Billing section of the ASR form, type the name of the

person or company to whom the bill should be sent in the BILLNM field.


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16 Type the ACNA of the customer who is to be billed for the order in the ACNA field.

17 Type the name of the person to be contacted with billing matters in the BILLCON field.




Step Action18 Populate the BILLCON_TEL field with the phone number of the

billing contact.

Note: This field can be up to fourteen numeric characters and there should be no hyphens.

20 In the Contact section of the ASR form, type the name of the customer employee who originated the request in the INIT field.

21 Populate the INITIATOR_TEL field with the phone number of the person who initiated the order.

Note: This field can be up to fourteen numeric characters and there should be no hyphens.


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Step Action22 Type either the initiator’s FAX number in the in INIT_FAX_NO

field or the initiator’s e-mail address in the INIT_EMAIL field.

Note: It is not necessary to populate both fields.23 Type the name of the person to contact for design, engineering, or

translations questions in the DSGCON field.

24 Populate the DSGCON_TEL field with the phone number of the person to contact for design, engineering, or translations questions.

25 Type the name of the person responsible for control of installation and completion in the IMPCON field.





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Step Action26 Populate the IMPCON_TEL field with the phone number of the

person to contact for installation and completion issues.


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Exhibit 1—ASR Form




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Transport Form Order Entry

Take the following steps to populate the Transport form on the order.

Remember: More or less fields may be required depending on what type of order you are entering.

Step Action

1 Once the ASR form is populated, click the Transport form.

Note: If you are doing an EUSA 2-Point order that contains two addresses, the Transport form is not visible and you would choose the EUSA form instead.

2 Type a valid Network Channel (NC) in the NC field—for example, HCE-.

3 Type a valid Network Channel Interface (NCI) in the NCI field—for example, 04DS6.44.

4 Type a valid Secondary Network Channel Interface (SECNCI) in the SECNCI field—for example, 04DU9.1SN.



Transport Form Order Entry (continued)

Step Action


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5 Populate the S25 field to indicate whether is exempt or non-exempt from a twenty-five dollar surcharge—for example, A = Exempt, B = Blanket Exemption, C = Non-Exempt.


If ThenThe circuit is riding a higher facility

Type a valid Connecting Facility Assignment with a vacant channel in the CFA field and proceed to step 7.

The circuit is not riding a higher facility

Proceed to step 9.

Note: The CFA must contain virgules (/) and not spaces or periods.

7 Click the Validate button to the right of the CFA field to check the CFA for validity and channel vacancy.


If ThenThe CFA is not valid or the channel is busy

Make the necessary corrections, validate again, and proceed to step 9.

The CFA is valid and the channel is not busy

Proceed to step 9.




Step Action


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9 Type a valid value in the SECLOC field—for example, E or an eleven character CLLI code.


If ThenThe CFA field is populated Type the MUX CLLI code

from the CFA in the MUXLOC field and proceed to step 11.

The CFA field is not populated

Proceed to step 11.

11 Scroll down to the Service Address Information section, type the end user name in the EUNAME field.




Step Action12 In the Address Detail section, populate the address using the

appropriate fields.

13 Click the Validate button to the right of the Address Detail section header to check EMBARQ addresses for validity.


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If ThenThe CenturyLink address is not valid

Make the necessary corrections, validate again, and proceed to step 15.

The CenturyLink address is valid

Proceed to step 15.

15 Scroll down and choose a jack status from the JS field—for example, D, E, F, or N.

Caution: After choosing the jack status value from the JS field, it is important that you do not scroll to move to the next field. If you scroll before clicking somewhere else on the Transport form, the JS field value changes.




Step Action16 Type the name of the local contact name for access in the LCON

field.

17 Populate the ACTEL field with the phone number of the local contact.

18Click the Validate ICON and proceed to the Error Correction section of this document.



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Exhibit 2—Transport Form



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Error Correction

After clicking the Validate ICON to initiate an error check, EASE performs a systematic check on all of the order fields and field values. If there are errors, an ErrorCode List box displays with a description of the errors—for example,

Take the following steps to correct errors in EASE VFO.

Step Action1 Use the following table to determine the first step.

If ThenAn ErrorCode List box displays upon performing order validation

a. Read the description of the error and click the blue, highlighted Error Text to be taken to the field where the errors.

b. Proceed to step 2.No Error Code List box displays upon performing order validation

Click the Submit ICON to send the order to CenturyLink.



Error Correction (continued)

Step Action


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If ThenA pop-up box appears stating to search manually

a. Click OK and search manually for the error.

b. Click in the errored field and use the help text at the bottom of the screen to correct the error.

You are taken to the field in error Click in the errored field and use the help text at the bottom of the screen to correct the error.

Note: Errored fields are highlighted in red.3 Use the following table to determine the next step.

If ThenThere are additional errors in the ErrorCode List box that you have not corrected

Go back to step 1.a and repeat steps 1.a through 2 until all the errors are gone.

There are no additional errors in the ErrorCode List box

Click the Submit ICON to send the order to CenturyLink.



Error Correction (continued)

Step Action


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4 Wait several seconds and use the following table to determine the next step.

If ThenThe Status field at the top of the order says Accepted

Exception: Meet-point orders where CenturyLink is not in control do not go to Accepted status and show Sent status. This is OK and you are done.

The order has been submitted to CenturyLink and you are done with order entry unless you want to supplement the order.

The Status field at the top of the order says Sent or Resent

Exception: Meet-point orders where CenturyLink is not in control stop at Sent status. This is OK and you do not have to resend when this happens.

a. Roll your cursor over the Order tab and choose Resend from the Edit sub-tab menu.

b. Repeat this step (4).



D/N Related Orders

D/N related orders require that the RPON fields of both are populated with the related PON. The CCVN (Coordinated Conversion) field on the Disconnect order must be populated with the CCNA when the same circuit ID is to be used on the install. If the CCNA and ACNA are different, both can be entered in the CCVN field.

Note: When the CCVN field is populated indicating that the circuit ID should remain the same, this triggers the SOM D&N DISPATCH D PRIOR TO N task to show up on an analyst’s My Tasks list in EASE Orchestrator.


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