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TRANSCRIPT
EBC Cover
EBC Cover Terms
Terms & Conditions
Table of Contents
About Your Cover:Introduction
Understanding What’s Covered
Cover Sections:General Exclusions
Boiler Cover
Heating Cover
Home Cover
Home Cover (Extended)
Boiler Replacement
Important Information:Information Information About Your Policy
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Welcome to our cover plans
In this booklet we explain what your cover plan does and does not cover, as well
as how to modify, cancel, claim or complain.
Please read all of the enclosed information carefully along with your schedule, which
explains the sections of cover.
These documents form the basis of the contract we have with you, therefore if
anything is not correct or you have any questions, please call us on 0131 510 8500.
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Understanding what’s covered
Here’s some diagrams we think will be helpful in understanding what’s covered with each of our cover plans. We would still advise that you read this policy booklet fully to get a full understanding of what’s covered and what’s not.
BoilerControls
BoilerControls Radiators
& TRV Valves
Towel Rails
Heating Pipework
Boiler
BoilerControls
Radiators& TRV Valves
Towel Rails
Heating Pipework
PlumbingPipeworkPlug
Scokets
Light Fittings
Smoke Alarms
Storage Tanks
Boiler Cover
Heating Cover Home Cover
Hot WaterCylinder Hot Water
Cylinder
Our General Exclusions
These are exclusions that would apply regardless of which plan you selected, therefore we
recommend reading and understanding these carefully.
1. Pre-existing faultsWe would not cover any loss, damage, liability, cost or expense of any kind caused by or resulting from poor or faulty design, workmanship or materials relating to your original installation. This would also include any defect or failing which may be attributed to the original design and installation.
2. Your boiler serviceYour boiler service will be free on our cover plans, however failure to have your boiler serviced within the first 30 days of your policy may deem your policy invalid. You will also need to ensure that your boiler is serviced annually, failure to contact us when your boiler service is due or to provide access may invalidate your policy.
3. Working order & obsolete partsYour boiler must be in good working order. Any additional items you require covered must also be in good working order. For example, if you were to take out “Boiler & Central heating cover” and we deemed that your radiators were not in working order, we would reserve the right to cancel your policy. We also reserve the right to cancel your policy if we don’t believe any of the items you required covered are in good working order. This would be determined at your boiler service. We also reserve the right to cancel your policy if parts for your boiler are obsolete.
4. Gas domestic boilers onlyYour boiler must be a gas domestic boiler. We do not cover commercial boilers or boilers of any other gas type.
5. Accidental or damage caused by another company & deliberate misuseWe do not cover any accidental damage. We also do not cover any damage caused by another company or anyone doing work(s) in your home. If we suspect you have caused damage to your system through deliberate misuse, we reserve the right to cancel your policy.
6. Damage due to your supplyThe supply of your gas, water or electricity. We won’t repair any damage that’s caused by changes in, or problems with, the supply of your gas, water or electricity. This would also mean the External water supply stopcock If we can’t turn off the external water supply stopcock to your home to complete your repair.
7. Dangerous working conditionsWe reserve the right to cancel your policy any if we believe your home has unsafe working conditions. For example, if we believe there’s asbestos present in your property.
8. SludgeYour policy would not be covered if we found there was significant amounts of sludge, limescale, corrosion or debris in the system.
9. Weather damageYour policy would not be covered if we believed any damage or issues were caused due to weather conditions or natural disasters. Ie. Significant changes in temperate, frost, storm damage etc.
10. Breakdows OnlyYour policy would only cover breakdowns. This applies to the boiler as well as any additional items you have on your cover plan. We do not cover anything outwith breakdowns or failures with the items. For example we do not cover, noisy boilers, noisy pipework or valves, radiators not being as hot as they used to be etc. Your boiler’s hot water or heating needs to be not working to call us out - the same applies to radiators.
11. Your ContractAll of our policies come with a minimum 12 month contract. If you cancel your policy before this 12 month contract, we reserve the right to charge you for the remainder of your payments.
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Boiler Cover
What’s covered?
✅ Breakdown protection for a single Boiler and Controls.
✅ Repairs to your Boiler and Controls, including thermostat and programmer.
✅ Parts, labour and unlimited call-outs.
What’s not covered?
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❌ Boilers greater than 70kW
❌ Commercial boilers.
❌ Repairs and/or System flushes required as a consequence of sludge, limescale or corrosion
❌ Boilers that are in poor or non-functional working order.
❌ Pre-Existing Faults or System Deficiencies
❌ Underfloor heating systems or any associated specialist controls
❌ Problems caused by blocked/frozen condensate pipework
General exclusions also apply (See page 4)
Heating Cover
What’s covered?
✅ Radiators, Towel Rails ,Valves & a Hot Water Cylinder.
✅ Full Heating Pipework.
✅ Full replacement if we can’t repair.
✅ Everything covered in Boiler cover.
What’s not covered?
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❌ Anything outside the property.
❌ Hot water cylinders
❌ Central heating expansion tanks
❌ Warm air vents
❌ Designer, cast iron or non standard radiators, such as towel rail radiators, which will be
replaced with a standard stelrad softline radiators.
❌ Only one radiator can be replaced every 6 months.
❌ Damage caused by limescale, sludge or other debris.
❌ Repair or replacement of electrical elements in radiators
❌ Replacing or topping up your system inhibitor
❌ Any part of your central heating which directly supplies a swimming pool
❌ Fixing your showers, their parts and shower pumps
❌ Repairing or replacing taps
❌ Anything including and relating to underfloor heating
❌ Anything including and relating to hot water cylinders
❌ Anything not covered in Boiler cover
General exclusions also apply (See page 4)
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Home Cover
What’s covered?
✅ All repairs to the plumbing system on your property.
✅ Your hot and cold water pipes.
✅ The flexi pipes to your kitchen appliances.
✅ All repairs where necessary to the mains electrical system and wiring in your property.
✅ Ie. Light fittings, switches, sockets.
✅ Repair and/or replacement of your fuse board.
✅ Doorbells/smoke alarms connected to your internal wiring
✅ Everything covered in Boiler cover & Heating cover.
✅ Boiler replacement (see page 9.)
What’s not covered?
❌ Anything outside your property.
❌ Showers and their parts.
❌ Any bathroom appliances
❌ Taps or outlets.
❌ Any plumbing or drains outside your home.- Any parts that are intended to boost your
mains water pressure
❌ Water softeners, water filters and waste disposal units and taps that deliver boiling or
filtered water
❌ Swimming pools, fountains, ponds or water features, garden irrigation systems, free
standing garden taps and the water pipes running to or from them.
❌ Frozen pipes that need defrosting.
❌ Anything not covered in Boiler cover & Heating cover, with the exception of storage
tanks.
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❌ Any Electrical appliances including shower pumps, extraction fans etc.
❌ Any Alarms or camera systems.
❌ Underfloor heating.
❌ Solar panels.
❌ Showers and their parts
❌ The electricity supply cable up to the fuse box or mains isolation switch if fitted.
❌ Rubber or lead covered cables.
❌ Complete system rewires.
General exclusions also apply (See page 4)
Boiler Replacement
What’s covered?
✅ If the boiler is less than 7 years old at the initial policy start date and less than 10 years
old at renewal, we will pay up to £2,600 for the boiler replacement.
✅ If the boiler is 7 years old or more but less than 10 years old at the initial policy start
date and less than 10 years old at renewal, we will pay a contribution of £500 towards
the boiler replacement.
What’s not covered?
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❌ Your replacement isn’t available until 12 months after the policy start date.
❌ Boilers 10 years old or over at the initial policy start date or at policy renewal date.
❌ Payment of any excess stated in your policy schedule.
❌ Any equipment not installed, operated, maintained or repaired in accordance with
established practice or manufacturer’s instructions, statutory regulation,
❌ British Standards or the manufacturer’s standards.
❌ Payment for any inconvenience or damage caused by delay beyond our control.
❌ The need for replacement arising before you asked us to provide cover.
❌ The need for replacement or repair caused by anyone other than the tradesperson
authorised by us.
General exclusions also apply (See page 4)
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Information about your policy
When does my cover start?Your policy starts on the day you sign up. However, there is an initial 30-day period where you cannotmake a claim. This is to prevent pre-existing problems and allow us to keep our prices affordable.
How do I cancel my policy?Please contact us directly to cancel your policy. Call us on 0131 510 8500 or email us at [email protected]
How do I call someone out or make a claim?Please see the next page for information regarding this.
How quickly can you have someone out?We aim to always be there within 24 hours. If your issue is an emergency, we will try to be out evensooner than that.
When does my boiler service happen?You will be prompted to book your boiler service shortly after signing up to your cover plan. Your service must be performed within 30 days of your policy start date.
If my boiler isn’t working when I sign up, will I be covered?Your boiler needs to be functioning before we will cover it. The same would go for any pipeworkor additional items that we cover. We are unable to cover any items that aren’t in a good, functionalstate on the day of sign-up.
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Important contact numbers
We want to be there when you need us most. Here’s the best ways to contactus when you need to.
For all enquiries, callouts and emergencies please call 0131 510 8500 and follow the instructions on the call director to reach the appropriate department.
If you smell gas or are worried about gas safety please call SGN immediately on 0800 111 999.
To book a callout via email please email us on [email protected] and we will get back to you ASAP.
