ERIC FISHER, PMP12603 Lynchburg Court Mobile: 407-432-0033Orlando, FL 32837 Email: ebfisher@cfl.rr.com

https://www.linkedin.com/in/ebfisher1

PROFILE SUMMARYAccomplished Senior Project Manager with 15+ years experience leading international and cross-functional teams, delivering high quality IT and HR projects which exceed the expectations of both internal and external customers. Skilled at establishing Project Management Offices, defining and planning projects, motivating teams, communicating with stakeholders at all levels, and driving change management. Areas of competency include:

Strategic Project Leadership Program & Portfolio Mgmt. Team Engagement Agile/ Scrum Risk and Issue Management

Change Management Project Management Office

Six Sigma Projects Vendor Management

PROFESSIONAL EXPERIENCEElectronic Arts Orlando, Florida Feb 2016Electronic Arts is one of the world’s largest game publishing companies with revenue over $4.5 billion.

Engineering Program Manager Feb 2016Coordinated large scale end-to-end projects for the global System Test Engineering team to ensure successful, bug-free launches of Top 5 titles for Electronic Arts.

Engaged with the game development team to deliver a smooth launch of Madden NFL 17 to over 525K players on launch day.

Managed and reported launch day risks and project status to the CTO, identifying key issues in a timely fashion and mitigating them before they threatened the launch.

Planned and executed a cross-functional, matrix driven project to deliver a stress test environment and execute a suite of over 50 automated test scripts that enabled Madden NFL 17 to have zero server related issues in production.

Strengthened the working relationship between game studio and system test organizations, leading to an increased satisfaction rating over last year to a 4.3 out of 5.

Brambles Orlando, Florida Feb 2015 – Oct 2015Brambles is a global supply-chain logistics company with $5.5 billion in revenue, operating in more than 60 countries.

Senior Manager, HR Projects Feb 2015 – Oct 2015Directed the strategic program to create an HR Shared Services Center for the Americas region. Managed the implementation of the ServiceNow case management platform, planned and coordinated standardization and automation of HR Services, and supported change management for employees and Global HR Leaders.

Reduced redundant HR processes by 50% to 20 core processes, enabling the elimination of 5 FTEs.

Managed the $100k budget to implement ServiceNow as an agile project that created a self-service portal with a searchable knowledge base of 500+ articles and a dozen online services that enabled a staff of 10 agents to support 7000 employees.

Created a reusable project plan to ensure consistency and accelerate deployment of HR Shared Services Centers among all International regions.

CHEP (a Brambles Company) Orlando, Florida Jun 2001 – Jan 2015CHEP is the global leader in equipment pooling with revenues of $4 billion from an international network of more than 300,000 customers in over 50 countries.

Project Manager, Global IT PMO Sep 2007 – Jan 2015Volunteered as a founding member to develop the Global IT PMO. Grew the PMO from a 9% maturity to 39% in four years by implementing project life cycle and governance best practices and continually improving them through the creation of development plans from OPM3 survey results. Recognized by peers as a senior member of the PMO; mentored and coached over 20 staff members including new hires.

Managed multiple International projects simultaneously, through all stages of the project lifecycle. Led 20+ software development projects, including SAP NetWeaver portal and HTML5 mobile applications, with budgets approaching $2M.

Led the IT effort of a major Six Sigma project which reduced trailer dwell time at Wal-Mart warehouses, realizing a savings of $5M+ in the first year and winning the Brambles Global Six Sigma Project of the Year Award.

Achieved a savings of $160k+ in annual support costs through the management of the global mobility program by enforcing use of a common technology platform that enabled internal support of vendor created applications.

Directed the PMO’s first Scrum project to develop an incident reporting and dashboard system for the US safety team, decreasing injury rate by 65% over four years. The success of the project also led to adoption of Scrum project methodology by the PMO.

Rescued a floundering $2M SAP Business Objects implementation project by adopting agile practices and rebounded from a two month delay, delivering the core system and sales dashboards on schedule.

Managed the $400K Global IT training budget, improving the learning experience for 150+ employees from an ad-hoc process to an organized annual roadmap.

Trained and supported 200+ Global users during the MS Project Online implementation by creating training documentation, online help guides, training videos, and instructor lead training sessions.

Technical Lead, Portal Development and Global Plant Systems Sep 2004 - Aug 2007 Guided two development teams with a total of 11 direct reports to engineer the development of three major SAP NetWeaver Enterprise Portal applications, with a combined budget of over $1M. Enhanced and supported Global Plant Systems and developed hand held and vehicle mounted RFID applications for CHEP’s container business.

Earned 10+ peer-nominated awards for excellence in project delivery by gathering, reviewing, and documenting business requirements and communicating that knowledge to the development team.

Delivered several projects resulting in zero defects by collecting and analyzing defect data from past projects to improve documentation, coding, and testing standards. Performed rigorous system testing, checklist reviews and implementation dry runs that prevented technical errors from reaching User Acceptance Testing.

Championed advanced project management techniques such as EVM and PERT, enabling projects to deliver key functionalities under tight deadlines on time.

Reduced ramp up curve for new staff by 50% to less than two weeks by implementing software development best practices, including standardized design patterns and UML documentation and diagrams in Microsoft Visio.

Senior Programmer Analyst, Plant Systems Jun 2001 – Aug 2004Expanded into project management responsibilities including interacting with end users, customers and vendors to effectively lead projects. Collected and documented requirements. Planned, designed, developed tested, and delivered complete software solutions that exceeded customer expectations.

Designed and developed the software for the CHEP RFID Pilot that tracked over a 250,000 pallets flowing through 6 service centers and won the 2002 RFID Journal Award.

Recognized by the CIO for modifying the live plant system to extract critical operational data needed to keep the CHEP US business running for 4 weeks, preventing the rollback of SAP during the challenging initial deployment.

Lucent Technologies ( Formerly AT&T and Agere Systems ) Orlando, Florida Dec 1995 – Mar 2001

Member of Technical Staff, IT Department Collected requirements from customers and designed, developed, and tested complete Java and C/C++ process control and product costing applications.

EDUCATION & CERTIFICATIONS

Virginia Polytechnic Institute and State UniversityBachelor of Science, Electrical Engineering, concentration in computer software and systems, 1992Project Management InstituteProject Management Professional Certification, 2006Scrum AllianceCertified Scrum Master, 2013Brambles Ltd.ITIL v3 Foundation Training, 2013