May 8 - 10 | Orlando, FLGartner IT Operations Strategies& Solutions Summit 2017

The Definitive Guide To #GartnerIOM 2017

[eBook]

@OpsRamp #GartnerIOM

Ok, What Can I Learn At #GartnerIOM?

The Must-Attend Sessions At IT Operations Strategies & Solutions SummitKeynotes

Tracks Networking

Solution Showcase

A Quick Guide to OrlandoSummit VenueEateries and BarsFive Places To Visit

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Imagine a three day conference focused on IT operations, cloud operations, and IT service management. With fifty hours of immersive content on incident management, DevOps, IT service catalogs, application performance, and talent management. The Gartner IT Operations Strategies & Solutions Summit addresses your most pressing IT priorities, including cloud computing, automation, digital business, and cost optimization.

The Definitive Guide will help you make the most of your #GartnerIOM experience by sharing:

• The most interesting sessions across the five maintracks,

• The best tips on networking with your fellowattendees, and

• The restaurants and tourist attractions close tothe conference.

Here’s wishing you a productive and fun time at #GartnerIOM!

Ok, What Can I Learn At #GartnerIOM?

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With keynotes, case studies, townhalls, and workshops, how do you make time for the best content at #GartnerIOM? Here's our roundup of the most interesting sessions that you should catch.

The Must-Attend Sessions AtIT Operations Strategies & Solutions Summit

TRACKS

10SESSIONS

50+IT EXECUTIVES

800+SPONSORS

30+

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KEYNOTES

Guest Keynote: Take Your IT Operations Leadership to the Next Level with Emotional Intelligence - if You Think They are Soft Skills, Think Again! (8.00 am - 9.00 am)

How do you manage your own feelings as well as the emotional state of your team? Psychologist Mitchel Adler will describe how to make the right decisions with personal and social awareness.

Day 3 - Wednesday, May 10th

Guest Keynote: Funny Business (5.20 pm - 6.05 pm)

If you thought the Summit was all work and no play, satirist Bob Hirschfeld will have you guffawing with his incisive observations.

Gartner Keynote: The Journey to the Mix: Private Cloud, Public Cloud, and Edge (8.00 am - 8.45 am)

How do you prepare for a hybrid future? Learn why you need to have best execution venues for your different workloads.

Day 2 - Tuesday, May 9th

Gartner Keynote: Digital Business Platforms: The I&O Perspective (9.15 am - 10 am)

Gartner analysts Milind Govekar and Hank Marquis will explain how to use ‘platform thinking’ to reboot your IT operations.

Guest Keynote: IT Operations 2020 – Breaking all the Rules…How Should You React? (8.00 am - 9.00 am)

A leader’s job is to balance competing priorities. Former US Federal CIO, Theresa Payton, will share her secret sauce on how to drive agility and innovation while ensuring security.

Day 1 - Monday, May 8th

Keynotes

The keynotes will challenge your thinking with thought provoking sessions on digital transformation, cloud migration, and leadership in an age of uncertainty.

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Now You See It, Now You Don't. How to Monitor Increasingly Dynamic IT Environments (10.15 am - 11.00 am)

How do you drive visibility across a complex IT environment? Learn best practices for monitoring modern architectures like containers, microservices, and serverless computing in this session.

Day 3 - Wednesday, May 10th

To the Point: How to Navigate the Container Orchestration Market (12.00 pm - 12.30 pm)

Did you know that Docker has had 8+ billion downloads in four years? Learn how container orchestration tools can help you monitor and manage containers.

When Will AI Replace Your IT Service Desk? (10.15 am - 11.00 am)

Will virtual agents run your service desk in the future? Kenneth Gonzalez runs through the implications of virtual assistants in IT service management.

Day 2 - Tuesday, May 9th

Roundtable: The Impact of IoT on Infrastructure and Operations (11.00 am - 12.00 pm)

Join an interactive discussion with Sanjit Ganguli on managing intelligent edge machines.

To the Point: How Seven Top IT Operations Teams Are Succeeding With AIOps Technologies Today (4.15 pm - 4.45 pm)

Cut through the hype by learning from real world examples of Algorithmic IT operations platforms.

Day 1 - Monday, May 8th

Track A: Emerging Trends in IT Operations

Tracks

The Summit has five main tracks and five virtual tracks with something to interest everyone. Here are our top picks across the five major tracks:

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Day 3 - Wednesday, May 10th

Successful DevOps Requires Solid Marketing (10.15 am - 11 am)

How do you motivate your business to work with IT in an agile and collaborative mode? Learn how to use marketing techniques to create awareness and change mindsets.

Day 1 - Monday, May 8th

Roundtable: What Do IT Executives Love or Hate About Their Job? (4.15 pm - 5.15 pm)

Attend an interactive discussion with your peers on what you enjoy and loathe about your day job.

Workshop: How to Build I&O Metrics That Matter and Communicate Value to the Business (3.15 pm - 4.45 pm)

How do you adopt metrics that convey the business relevance of IT? In this workshop, learn how to define and create metrics that matter to your business.

Workshop: Leveraging Gartner’s I&O Maturity Model to Drive Improvements (5.00 pm - 6.30 pm)

Did you know that the average maturity score for IT operations teams is only 2.4 (on a scale of 5)? This workshop shows you how to enhance operational maturity using Gartner’s I&O maturity model.

Pre-Conference - Sunday, May 7th

Track B: Leadership and Strategy

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Day 3 - Wednesday, May 10th

Ten Absolute Truths About Talent Management in Digital Business (11.15 am - 12.00 pm)

How do you attract, nurture, and retain the right talent to succeed at digital transformation? Access the ten talent dogmas that you need to become a digital visionary.

The Five-Year I&O Automation Scenario: Automate I&O to Drive Efficiency, Improve Reliability and Reduce Costs(2:15 PM - 3:00 PM)

Analyst David Paul Williams shows how you can harness the promise of automation in your IT operations.

Magic Quadrant: Application Release Automation (12.15 pm - 12.35 pm)

How do you increase application release velocity while delivering the best user experience? Learn about leading release automation companies in this presentation.

Day 1 - Monday, May 8th

Workshop: Getting Started With DevOps (3.15 pm - 4.45 pm)

DevOps has taken the world by storm over the last decade. This workshop will get you started on your DevOps journey.

Pre-Conference - Sunday, May 7th

Track C: DevOps and Agile in IT Ops

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Day 3 - Wednesday, May 10th

Supporting a Bimodal and Digital Business Future: The I&O Skills Gap (10.15 am - 11 am)

Your biggest challenge is to find the right talent to keep up with the demands of digital business. Learn how to address the I&O skills gap for a digital and bimodal future.

Magic Quadrant: IT Service Support Management Tools (1.00 pm - 1.20 pm)

Is your service desk contract up for renewal? Create a shortlist of leading ITSM vendors by attending this magic quadrant session.

Day 2 - Tuesday, May 9th

To the Point: Why the Changing Ownership of Your ITOM Vendor Matters (4.15 pm - 4.45 pm)

Some technology providers have recently gone private using leveraged buyouts. What are the rules of engagement while working with these now private companies?

To the Point: Build a Gold-Standard Software Asset Management Tool Strategy for I&O (5.00 pm - 5.30 pm)

IT asset management is complex in a world of datacenters, public clouds, and intelligent machines. Learn how to optimize your asset lifecycle with asset management tools.

Day 1 - Monday, May 8th

Track D: Optimize IT Operations

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Day 2 - Tuesday, May 9thRoundtable: When to Choose Public Cloud IaaS, and When Not (11.15 am - 12.15 pm)

Thomas J. Bittman explains when you should invest in your own datacenter and when to select a public cloud provider.

Roundtable: Private Cloud Versus Public Cloud: Pros and Cons (11:00 am - 12:00 pm)

How do you choose between public and private clouds for a specific workload? Attend this session for insights and case studies on adopting the right cloud architectures.

To the Point: How to Select the Right Cloud Management Tool (4.15 pm - 4.45 pm)

Cloud management platforms help you provision and manage cloud workloads and optimize costs. Understand how to choose the right platform for your multi-cloud governance needs.

Day 1 - Monday, May 8th

Workshop: Containers 101: Mastering the Fundamentals (5:00 PM - 6:30 PM)

Containers are now the de facto standard for agile architectures. Learn how to work with containers in development, test, and production environments.

Pre-Conference - Sunday, May 7th

Track E: Cloud and Virtualization

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Day 1 - Monday, May 8th

Solution Showcase Dessert Reception (11:45 am - 2:15 pm)

Solution Showcase Evening Reception (5.30 pm - 7.30 pm)

Day 2 - Tuesday, May 9th

Solution Showcase Dessert Reception (12.30 pm - 2.30 pm)

Networking

You’ll have plenty to discuss with 800+ peers from Amway, Capital One, Costco, Fidelity, Merck, United Airlines, and Vanguard. You have many opportunities to connect with fellow attendees at breakfasts, lunches, roundtables, and townhalls.

Don’t miss out on Casino Night on Tuesday, May 9th (6.00 pm - 7.30 pm) for some intense competition and a whole lot of fun.

Solution Showcase

Meet with 30+ solution providers focused on solving the most vexing IT management challenges. Drop by booth #600 to interact with the OpsRamp team and stand a chance to win a fantastic giveaway. Here’s when you can attend the solution showcase:

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The Hilton Orlando is only fifteen minutes from the airport and all major tourist attractions. If you’re staying at the Hilton, you will enjoy easy access to the conference. You’ll also get to meet with other attendees staying at the hotel.

With two pools, a lazy river, fitness centers, and recreation courts, the Hilton offers all the amenities that you need. The hotel provides seven dining options, including the acclaimed David’s Club Bar & Grill.

Summit Venue

Home to more than a dozen theme parks, Orlando is one of most visited tourist destinations in the world. International Drive (the summit location) has great places to visit, dine, and shop. Here’s how to have a great time in Orlando this May.

A Quick Guide to Orlando

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All the places we've picked are less than three miles away from the conference. Hail an Uber and continue your discussions with outstanding food and drinks.Bars and Eateries

Yard House (Open till 12.30 am on weeknights)

Known for their collection of 100+ craft beers, Yard House features a diverse menu and an excellent ambiance to boot. Gorge on their vampire tacos or mac and cheese while sampling the signature fruit or malt beers.

The Pub Orlando (Open till 2 am on weeknights)

With rotating menus, friendly service, and beers on tap, The Pub offers great comfort food like shepherd's pie, scotch eggs, and pot roast gouda bowl.

Marlow's Tavern (Open till 11 pm on weeknights)

Marlow's serves unpretentious all American fare in a relaxed setting. Try the local beers, big bar sandwiches, and speciality tavern burgers (the black and blue burger comes highly recommended).

Bahama Breeze (Open till 12 am on weeknights)

Bahama Breeze is your place if you want tropical drinks and live music. You’ll have plenty of options with legendary island cocktails, mojitos, margaritas, tequilas, wines, and more.

Brick House Tavern + Tap (Open till 1 am on weeknights)

The Brick House is famous forits deviled eggs, duck wings, and southern fried chicken sandwich. Select from a wide assortment of domestic, imported, and craft beers.

The Summit Location

Bars

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Café Tu Tu Tango (Open till 12 am on weeknights)

Tu Tu Tango has an extensive short eats menu, with options like alligator bites, dynamite shrimp, and guava BBQ ribs. And, don't forget to end your meal with some dark chocolate dipped strawberries.

Ciao Italia Ristorante (Open till 10.30 pm on weeknights)

Less than a mile from the Hilton, Ciao Italia is run by a native Italian family. Have a memorable Italian dinner by ordering the eggplant parmigiana, double stuffed veal chops, and lobster bisque.

Lafayette’s (Open till 12 am on weeknights)

Sample Cajun inspired flavors at Lafayette's music room and restaurant. Devour Southern specials like fried shrimp po boy, lobster mac and cheese, and griddle burger for an explosion of flavors.

Cuba Libre Restaurant & Rum Bar (Open till 10 pm on weeknights)

Cuba Libre will transport you to Havana, with its quirky setting, fruity cocktails, and pulsating dance floor. Go for the grilled pineapple mojito, pressed bread with mango butter, and the vaca frita (beef steak).

Copper Canyon Grill (Open till 10 pm on weeknights)

If you're into hearty American flavors, Copper Canyon is your best bet. With house specialties like Ahi tuna salad, wood-fired rotisserie chicken, big meatloaf stack, and bread pudding, you won’t leave this place hungry.

The Summit Location

Eateries

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While you probably don’t have a whole lot of time during the event, we’ve put together a list of places that are worth visiting. Take some time before or after the conference to check out these great spots.

Five Places To Visit During The Summit

The Coca-Cola Orlando Eye

Imagine a 400 feet Ferris wheel with

incredible sights of the Orlando skyline. Sit in

an enclosed capsule for twenty odd minutes and

experience a 360 degree view of Central

Florida.

Pointe Orlando

Pointe Orlando is an outdoor shopping mall with plenty of options for retail therapy. You can find some of our

recommended restaurants including Cuba Libre, Marlow’s Tavern, and The Pub

here.

Madame Tussauds Orlando

Do you want to meet A-list celebs like DonaldTrump, Oprah, PeytonManning, Steve Jobs,

and Taylor Swift? Madame Tussauds will

have you in selfie overdrive mode with its

collection of 'rich and famous' wax figures.

Gatorland

Gatorland is a 110 acre theme park that

features thousands of alligators and crocodiles of all sizes, shapes, and

colors. You can catch gator wrestling matches and even sit on a gator

for a photo op.

Disney's Boardwalk

A recreation of 1930s coastal

America, Hotel Boardwalk is ideal for a

relaxing stroll. With nightclubs, live athlete interviews, and dining options, catch some

tranquility at this underrated Disney

attraction.

Check out our #GartnerIOM page to learn more about IT management in a hybrid world.

Be sure to meet with the OpsRamp team at Booth #600.

Thanks for reading! Enjoy your time at #GartnerIOM.