ECG CHANGE MANAGEMENT PLAN TO IMPLEMENT CODE OF CONDUCT

Presented by: Butt, Aamir T.ECG Compliance Officer

OVERVIEW

• WHAT IS CHANGE AND CHANGE REALIZATION PROCESS (Williams D, Parr T, 2004 Ch. 7)

• WHICH AREAS OF ECG BUSINESS ARE IMPACTED BY CHANGE

• COMPREHENSIVE AND INNOVATIVE CHANGE MANAGEMENT PLAN- HOW IT WILL BE IMPLEMENTED

• ECG COMPANY WIDE POLICIES

• REVIEW, ACCEPTANCE AND IMPLEMENTATION OF ECG POLICIES

• SPECIFIC POLICY IMPLEMENTATION STEPS – WHO WILL BE INVOLVED

CHANGES AND CHANGE REALIZATION PROCESS

• New ECG Business Model Changes and its impact on existing ECG Situation

1) Small Private company to public limited2) Four area of expertise and four industry practices

serving clients in US and International Countries3) New Acquisitions and Hiring of Consultants4) Additional financing for more acquisitions including

privately held firm Govt. Allies, Inc5) Compliance with laws related to new domestic and

international transactions & review of existing ethical standards

• How Each Change or Changes impact existing ECG situation.

CHANGE REALIZATION PROCESS

• STEPS INVOLVED IN LEADING CHANGE PROCESS

1. Existing Situation/Current Comfort Zone2. Encounter new Data3. Confirming and Disconfirming Data4. Building a Change Team5. Designing and Leading Change Experiments6. Relentlessly reinforcing the results with the new vision

• VARIOUS CHANGE MODELS

1. Michael Bear 2. John Kotter (Clawson,2009,p.353)3. MIT4. Prochaska 5. Robert Maurer

ECG MANAGEMENT CHANGE PLAN

• SALIENT FEATURES OF CHANGE MANAGEMENT PLAN

1. Provide effective leadership to manage change

2. Evaluate disconfirming data of each ECG industry and business type

3. Define various change effort roles including change leader, change agent, change manager, change model and change

4. Evaluation of predictable reactions to the change process based on behaviour

5. Develop work group teams for each ECG industry and business type

6. Seek outside agent opinion about change

7. Develop firm Change Management Plan involving Level Three or value level

ECG MANAGEMENT CHANGE PLAN

• AREA OF APPLICATION

1. Financial Services, Communication, Retail & Transportation

2. IT solutions, Supply Chain Management, Customer Relationship Management, and Strategic Consulting

3. Acquisition of Government Allies

4. Compliance to various laws- Domestic and International Transactions

ECG MANAGEMENT CHANGE PLAN

• HOW NEW CODE OF CODUCT WILL BE IMPLEMENTED

1. Preparation of updated Company Mission Statement signed off by CEO for compliance

2. Preparation of Company ethical policies with clear roles and responsibilities of involved Level 1, Level 2, Level 3 and below level leadership and each employee.

3. Effective communication with employees, clients, customers, stakeholders to publish and comply with ECG code of conduct on company website and Company Policy Manuals

4. Employee will be instructed to adhere strictly with code of conduct to achieve mutual business goals. This will be part of each employee’s job definition including CEO

5. Specific annual programs shall be implemented to reward employees who practice ECG code of conduct with example

ECG COMPANY WIDE POLICIES

1. CORPORATE

2. FINANCE & CONTROL

3. TELENT AND IP MANAGEMENT

4. CORPORATE COMMUNICATIONS

5. SALES AND MARKETING

6. REPORTING, INVESTIGATION MEASURES

7. RETAIL & TRANSPORTATION

REVIEW, ACCEPTANCE AND IMPLEMENTATION OF ECG POLICIES

• REPORTING UNSAFE INCIDENTS AND NON-COMPLIANCE TO ECG CODE OF CONDUCT

• CORPORATE STRATEGY, STRUCTURE AND CONTROL

• FINANCIAL STATEMENTS

• EARNING DISTRIBUTION

• BUDGET CONTROL

• PERFORMANCE CONTROL

• BANKING TRANSACTIONS

REVIEW, ACCEPTANCE AND IMPLEMENTATION OF ECG POLICIES

• ORGANIZATIONAL CHANGE, TALENT MANAGEMENT, ECG BUSINESS OPERATIONS

• MEDIA RELATIONS, STAKEHOLDER RELATIONS, INTERNAL COMMUNICATION

• CUSTOMER RELATED DECISIONS

ECG POLICIES- SPECIFIC IMPLEMENTATION STEPS

• EFFECTIVE DECISION MODELS

1. Rational Choice Model (Bazerman, 2006)

2. Competing Values Model

3. Judgment Heuristics Model

• SPECIFIC IMPLEMENTATION STEPS

1. INSPIRE EMPLOYEES

2. ENGAGE DIVERSE WORKFORCE

3. CREATE INTEGRITY NETWORK

4. DELIVER GROWTH

REFERENCES

• William D, Parr T. (2004)

Enterprise Program Management: Delivering Value

Palgrave Macmillian 2004

• Clawson J. (2009)

LEVEL THREE LEADERSHIP (4th ed.)

New Jersey. Pearson Prentice Hall

• Bazerman, M. H. (2006). Judgment in managerial decision making (6th ed.).Danvers, MA: Wiley