ecml project: “qualitraining at grassroots level” qualitraining workshop ecml moderator: dr...
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ECML Project: “QualiTraining at Grassroots Level”
QUALITRAINING WORKSHOP
ECML moderator: Dr Galya Mateva
Prague
25th-26th September, 2008
ECML Project: “QualiTraining at Grassroots Level”
Exploring experiences and expectations
Experiences• Teaching • Teacher training • Managerial• Administrative • Research • Inspecting • Hobby
Expectations • Theoretical insight • Internal QA tools• External QA tools• Managing QLS
Associations • Inspection Schemes
and Procedures
ECML Project: “QualiTraining at Grassroots Level”
QUALITY IN LANGUAGE EDUCATION:
BRAINSTORMING ASSOCIATION FIELDS from different perspectives
The native/non-native speaker teacher?
The environment?
The standards?
The white interactive board?
The qualification?
The leader?
ECML Project: “QualiTraining at Grassroots Level”
Basic terminology: The European perspective
• A: Quality assurance, Benchmarking, Appraisal
• B: Quality control, Charter, Assessment
• C: Quality culture, Evaluation, Institutional self-evaluation
• D: Capacity building, Indicators, Clients
ECML Project: “QualiTraining at Grassroots Level”
DEFINING QUALITY
• Quality as meeting and exceeding customer`s needs
• Quality as excellence
• Quality as reliability and consistency
• Quality as fitness for purpose (goal achievement)
• Quality as transformation and innovation
• Quality as value for money
ECML Project: “QualiTraining at Grassroots Level”
QUALITY PARAMETERS VS. INDIVIDUAL PERCEPTIONS
Quality parameter perceptions
Customer needs
Excellence
Consistency
Goal achievement
Innovation
Value for money
Other
A happy student/teacher Excellent teacher/results
ECML Project: “QualiTraining at Grassroots Level”
SOME PRINCIPLES OF QUALITY MANAGEMENT
A client satisfaction principle Quality based on resultsQuality based on process
management Quality based on personal
development Value-driven quality
ECML Project: “QualiTraining at Grassroots Level”
QUALITY PROCEDURES
• QUALITY ASSESSMENT – measures achievement in a particular area
• QUALITY ASSURANCE – applies internal procedures to sustain quality
• QUALITY CONTROL – validates quality standards externally
• SELF-EVALUATION – a more advanced form of self-control which is ongoing and guarantees accepted quality standards
• ACCREDITATION – formal recognition for observing quality standards
ECML Project: “QualiTraining at Grassroots Level”
PRINCIPLES and EAQUALS INSPECTION SCHEME
Principle N of section in the Inspection Scheme(1-12)
Client satisfaction
Results-based
Process-oriented
Personal development
Values-oriented
ECML Project: “QualiTraining at Grassroots Level”
QUALITY CULTURE
learning culture self-critical, improving culture fully engaged staff shared vision personal contribution public statement
QUALITRAINING GUIDE ACTIVITY:
1. Where would you place your institution on the assessment scale? 2. How do we know we have a culture of quality?
2. Discuss: How does your institution express its commitment toquality?• Is it clear? • Is everyone aware of it? • How is it shared?
When you visit or work with another institution, what indicates to youthat the institution has made a commitment to quality?
ECML Project: “QualiTraining at Grassroots Level”
QUALITY CULTURE AND EFFECTIVE LEADERS
Capacity building (emotional and intellectual; human and technological)
Are all available resources in your school developed and used fully?
Indicators of capacity building in an institution o A positive climate o Transparent management o People-centred policy o Team work and interdependenceo Multidimensional leadership (moral, strategic, managerial, collaborative,
interpersonal, distributed)
HOW DO THE LEADERS IN YOUR ORGANISATION
BUILD THE ORGANISATION`S CAPACITY?
ECML Project: “QualiTraining at Grassroots Level”
DISTRIBUTED LEADERSHIP AND QUALITY MONITORING/ DEVELOPMENT
INSTRUMENTS What are the functions of the InstitutionalSelf-evaluation? Is there a system for self-evaluation in your school? Who is involved? Who moderates it?How is data gathered? Who designs the evaluation criteria? How will the data be used? What purpose/purposes does it serve?
ECML Project: “QualiTraining at Grassroots Level”
Class observation at the heart of quality assurance and professional
development Why do you observe classes?Live or video observations? What do you observe? (key areas) Who observes classes? How often? How long is an observation? What do you do before and after the
observation? How many different types of feedback are you
aware of? Can it be non-existent?What form does the follow-up take in your
situation?
ECML Project: “QualiTraining at Grassroots Level”
MULTIPLE ROLES OF CLASS OBSERVATION
LOOKING FOR BEST PRACTICES: In-house quality managementInternal quality assurance External quality assurance Data gathering and analysis Classroom-based research Institutional SWOT analysis Personal SWOT analysis Forming partnerships and collegial
exchange Exploring training needs
ECML Project: “QualiTraining at Grassroots Level”
Evaluation of quality processes
• Evaluation vs.assessment • What do you evaluate in your institution? How
do you do it?Evaluation tasks:
Discuss key criteria for teaching materials/aids evaluation
Discuss the applications of the CEFR and point to some criteria for evaluating your proficiency level system
ECML Project: “QualiTraining at Grassroots Level”
ASSESSMENT OF QUALITY PROCESSES
Student assessment • Criterion-based assessment vs. norm-based
assessment
Teacher assessment and appraisal systems• Self-appraisal • The appraisal interview • Post-appraisal procedures
ECML Project: “QualiTraining at Grassroots Level”
BENCHMARKING
Benchmarking can be subdivided into four major types. Can you provide examples for each of them?
• Internal benchmarking • Functional benchmarking • Competitive benchmarking • Generic benchmarking
ECML Project: “QualiTraining at Grassroots Level”
Self-analysis and the learning curve
ECML Project: “QualiTraining at Grassroots Level”
TEACHER PROFILING GRID
Categories of competence: Basic Independent Expert Evaluation criteria Language Qualifications Core competences Complementary skills
ECML Project: “QualiTraining at Grassroots Level”
SELF-ASSESSMENT DIAGRAM
Vertical axis: Level of effectiveness in your institution:
• Institutional self-evaluation• Quality culture• Appraisal systems • Observation systems • Benchmarking systems• Other areaHorizontal axis: Rating scale 1-2-3-4-5 Optional: CONTRIBUTING WITH A CASE STUDY