ecommerce expo - pizza hut
TRANSCRIPT
How Pizza Hut Restaurants use a personalised online experience to whet users’ appetites
A case study
2nd October 2013
Hello!
Victoria Clarke: Head of Marketing -
CRM & Digital – Pizza Hut Restaurants
UK
Andy O’Brien: Creative Director -
Amaze
Who are Amaze?
PIZZA HUT RESTAURANTS
• 40 years old this year
• Over 300 restaurants
throughout the UK
• Both new and traditional
style
• Located in both city
centres and retail and
leisure parks
PIZZA HUT RESTAURANTS
• Pizza Hut Restaurants now a separate
company to Pizza Hut Delivery
• Need to (re) communicate who we are:
- Food credentials
- Value for Money
- Great Service
• Traditionally an ATL TV-led marketing
model
• Moving into CRM and digital and more
localised marketing
PREVIOUSLY…
NOW…
The challenge
One offer – whatever the weather
One price, one menu
The Guest dines elsewhere too!
The solution
Content Management System
Regional news and offers
Localisation
Not forgetting (Re)Communcating our Brand
75% INCREASE IN PAGES
SEEN PER VISIT
(MOBILE = 49%)
25% INCREASE IN VISIT
DURATION (MOBILE =
17%)
48% DROP IN BOUNCE
RATE(MOBILE = 38%)
32% INCREASE IN
RESTAURANT
BOOKINGS
And finally…