PROJECT WORK

COMPILED BY:-

Salahudin habibullahClass: 11th c

CONSUMER AWARENESS

ACKNOWLEDGEMENT

I am highly indebted to our economic teacher for her guidance and constant supervision as well as for providing necessary information regarding the project & also for her support in completing the project.I have taken efforts in this project. However, it would not have been possible without the kind support and help of many individuals and organizations. I would like to extend our sincere thanks to all of them.

My thanks and appreciations also go to my school in developing the project and people who have willingly helped me out with their abilities.

CONTENT

INTRODUCTION SPREADSHEET ANALYSIS 3RS OF DUTIFUL CONSUMER SUMMARISED PRESENTATION RECOMMENDATION1

INTRODUCTION

Anyone who consumes goods is a consumer. Consumer gets exploited in the market. They respond to advertisements and buy goods. Generally, advertisement does not give all the information that a consumer needs to know or wants to know about a product.

With the growth of private sector there is a greater need for discipline and regulation of the market. Consumers must be aware of the sale and purchase of goods, the health and security aspects also. Ensuring the safety of food items sold in the market is essential these days.

Rights and Duties of Consumers

Rights:-

1. Right to Safety—to protect against hazardous goods2. Right to be Informed—about price, quality, purity3. Right to choose—access to a variety of goods and services at competitive prices.4. Right to be Heard—consumers interest and welfare must be taken care of5. Right to seek Redressal—protection against unfair trade practices and settling genuine

grievances.6. Right to Consumer Education.—Kowledge about goods and issues related to

consumers.

Duties:-

1. Get a bill for every important purchase and also the Warranty card2. Check the ISI mark or Agmark on the goods3. Form consumer awareness groups4. Make a complaint on genuine grievances.5. Consumers must know to exercise their rights.

SPREADSHEETNAME AGE GENDER PRODUCT NAMEShazia mohammed 18 years female signalLayla 25 years female Close-upasla 22 years Female crestnoora 25 years female anchorhuma 24 years female pepsodentmaryam 21 years female Colgatelema 21 years Female signalsarah 23 years Female signalDivya 20 years Female Close-uphamood 18 years Male Close-up

 

ANALYSISAccording to the survey taken on the topic consumer awareness the following analysis is taken.

Q.1. Do you check the dates of production and expiration before purchasing them?

yes no01234567

graph 1

graph 1

Interpretation: According to the graph shown above, the survey shows 6 numbers of people said yes and 4 people said no. Therefore, the expiry date of the products is seen and a consumer is aware of this.

Q.2. Do you check quality and standardization marks such as ISO and SASO?

yes no0123456789

10

graph 2

graph 2

Interpretation: According to the graph shown above, it shows 1 number of people said yes and 9 people said no. Therefore, a

consumer does not check the quality and standardization marks mentioned on the item.

Q.3. Do you examine the ingredients used?

yes no012345678

graph 3

graph 3

Interpretation: According to the graph shown above, it shows that 3 numbers of people said yes and 7 said no. Therefore, a consumer does not check the ingredients used.

Q.4. Do you complain the store in case of dissatisfaction?

yes no0123456789

graph 4

graph 4

Interpretation: According to the graph shown above, it shows that 8 numbers of people said yes and 2 said no. Therefore, a consumer complains the store in case of dissatisfaction.

Q.5. are your complains timely attended?

yes no0123456789

10

graph 5

graph 5

Interpretation: According to the graph shown above, it shows that 9 numbers of people's complains have attended and 1 of them suffered with the problem.

Q.6have you ever filed a case in consumer court of dissatisfaction regarding to the product?

yes no02468

1012

graph 6

graph 6

Interpretation: According to the graph shown above, it shows that no one has filed a case in consumer court.

Q.7.was you complain attended to your satisfaction?

yes no0123456789

10

graph 7

graph 7

Interpretation: According to the graph shown above, it shows that 9 numbers of the people said yes and one of them said no. Therefore complains made by many of them was attended to their satisfaction.

Q.8. Are you aware of consumer courts, for redressal of grievances of consumers?

yes no0

2

4

6

8

10

12

graph 8

graph 8

Interpretation: According to the graph shown above, 10 numbers of the people said yes and none of them said no. Therefore, people are aware of consumer courts for redressal of grievances of consumers.

Q.9. is the advertisement of the product persuasive?

yes no0123456789

graph 9

graph 9

Interpretation: According to the graph shown above, 2 numbers of the people said yes and 8 of them said no. Therefore, people are not convinced by the advertisement.

Q.10. Do promotional offers and marketing campaigns such as free toothbrush, discount and buy 1 get 1 free attract you?

yes no0123456789

graph 10

graph 9

Interpretation: According to the graph shown above, 2 numbers of the people said yes and 8 of them said no. Therefore, people are attracted by the advertisements.

Remember the 3 Rs of a dutiful consumer

Reduce: Consume only what you need, if possible reduce consumption of water, electricity, fuel and other non-renewable

Reuse: If a product can serve you for a longer period, use it instead of buying a new one.

Recycle: Don’t litter the environment please recycle degradable or recyclable materials through scrap dealers

SUMMARISED PRESENTATION OF INFORMATION AVAILABLE THROUGH QUESTIONNAIRE

Total number of household visited -10

Number of questionnaire used-10

Sex Information---

Male -1

Female -9

male female0

2

4

6

8

10

information

information

RECOMMENDATIONS

1. According to the survey conducted I found that almost every consumer first check the expiry date on the items when they buy different products. Therefore, it should not only be mandatory to the food items and medicines but also to the cosmetics bought n other different items.

2. People do not cross check the quality and standardization of the products mentioned on the items. Thus it is recommended that people should check the quality and standardization and then purchase the item.

3. People are aware of the consumer courts but still they do not go there for complains. Thus they should go and complain so that necessary action should be taken.

4. So, to conclude I feel that a consumer have several rights and duties and carry authority to complain whatever is going wrong.