ecs full products and services 2011

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ECS in partnership with GNFA

Company Products and Services



Topic Page Number

Assessments 3

Assessments 4

Electronic Assessments: Technical 5

Consulting 6

Team Building 7

Non-Technical Training (Summary) 8

Non-Technical Training: Management (Summary) 9

Non-Technical Training: Departmental (Summary) 10



Non-Technical Training: Generic (Summary) 13

Training: Automotive Technical Skills (Summary) 14

Training: Body Work / Painting (Summary) 15

Apprentice Programme: Automotive Technician (Summary) 16

Apprentice Programme: Panel Beating (Summary) 17

Non-Technical Training: Generic (Detail) 18






Non-Technical Training: Sales (Detail) 24

Non-Technical Training: Commercial Vehicle Sales (Detail) 25Non-Technical Training: Service (Detail) 26

Non-Technical Training: Parts (Detail) 27

Training: Automotive Technical Skills (Detail) 28





Accreditation 33

Table of Contents



Equal Career Services provides a wide selection of Assessments, whichcan improve the quality and level of professional expertise in any

Organisation. These assessments will equip you to better understandemployee needs, desires and attitudes and will further assist you in

identifying training needs.

Recruitment and Selection Assessments

Recruitment and Selection Assessments identifies the level of competence, training needs, atti-tudes and strengths of potential candidates, which will enable you, the employer to select the bestcandidate for your company and to develop your employees by addressing specific training needsidentified.

Main outcomes of Recruitment and Development Assessments:

To employ a person who fits the profile of the specific position at hand.

To employ a person who is competent according to set standards to perform to his/her maxi-mum potential in the position identified.

To reduce staff turnover by employing the right person for the position.

To ensure quality in work performance by employing competent individuals.

Personal Development Assessments

Equal Career Services offer development assessments that will equip you to better understandyour employees needs, desires and attitudes as well as guiding the employee on his/her career andpersonal development. An in depth Feedback session is held with the individual and a PersonalDevelopment Plan is started. The employer will receive a report and be involved in the PersonalDevelopment of the employee.

Main outcomes of Personal Development Assessments :

Determine individual competency profiles for personnel on all levels in order to identify devel-opment gaps.

Formulate Personal Development plans.

Improve the development of all employees.

Add value to the business.

Identify potential candidates for the organisations succession planning.

Career Guidance

Training Needs Analysis Assessments

Skills Development forms an integral part of employee development in an organisation and by As-sessing employees before planning their Skills Development can improve the Organisation returnon investment by ensuring that the employee is developed according to his/her full potential.

Main Outcomes of Training Needs Analysis Assessments :

Determine individual competency profiles for personnel on all levels in order to identify devel-opment gaps.

Formulate Personal Development plans.

Improve the development of all employees.

Add value to the business.

A S S E

S S M E N T S



Training Portfolio Assessments

Equal Career Services is an Accredited Training Provider and Registered with MerSETA. Equal Career Ser-vices offers Portfolio Assessment and Moderation for Unit Standards, which forms part of the Qualificationswe offer or for the entire qualification.

Equal Career Services offers the following Qualifications:

Further Education and Training Certificate in Automotive Sales and Support Services, NQF level 4

National Certificate in Motor Sales and Support Services, NQF level 4: Vehicle Sales

Recognition of Prior Learning

"Recognition of prior learning is a process whereby, through assessment, credit is given to learning whichhas already been acquired in different ways." - SAQA RPL is about recognising for credit all the learning thatan adult has gained over a period of time. It does not matter how the learning was acquired - and shortcourses, on-the-job learning and hobbies can all be used to demonstrate that learning has taken place.

Equal Career Services offer RPL for the Unit Standards which forms part of the following Qualifications aswell as the entire Qualification:

Further Education and Training Certificate in Automotive Sales and Support Services, NQF level 4

National Certificate in Motor Sales and Support Services, NQF level 4.

A S S E S S M E

N T S C O N T I N U E D

We help organisations, select,motivate, coach and retain

top performers.



The generic E-profil is an online system (via the web) that enables you to identify

and analyse your employees’ technical training needs within the services

activities of your dealerships.

Assessment Principles:

E-Profil is an online assessment questionnaire of knowledge relating to professional automo-

tive activities

It permits the analysis of personalised training needs

The questionnaire provides information about the individual and collective skills of the network

Assessment Details:

1. Participant Positioning

Positioning questionnaire - the respondent decides where they should be situated in the activ-

ity system

The employee states the activities they are familiar with and use daily.

Allows evaluation of person's knowledge and practices

2. Skills Analysis

Highlights the gap between the skills they need for their role and those they already have

Details the improvement possibilities and indicates potential amongst participants

E L

E C T R O N I C A S S E

S S M E N T S : T E C H

N I C A L

ECS in Partnership with GNFA



C O N

S U L T I N G

“Coming together is a beginning. Keepingit together is progress. Working together

is success.”

INVEST in the future!

Consulting for Operational Development in both Manufacturing and Retailenvironment aim to add significant value to your business.



T E A M

B U I L D I N G

We help build successful teams=

Successful Companies + Great People

So many times the ball is dropped by team members that pursue their individual goals and not the global team goals. During tough times, the

importance of team co-operation on levels becomes vital for the successof any business.



N O N - T E C H N

I C A L T R A I N I N G

Specialised training focuses on the training, coaching and developing of the potential of people to perform their daily tasks with confidence and the

alignment of people with the business processes and procedures.

Non-Technical Training

Hard skills will get you an interview but you needsoft skills to get (and keep) the job.



N O

N - T E C H N I C A L T R

A I N I N G : M A N A G

E M E N T

“Managers work toward the organization’s goals using its resources in aneffective and efficient manner.”

“A Leader is one who knows the way, goes theway and shows the way.”



N O N

- T E C H N I C A L T R A I N I N G : D E P A R T

M E N T A L

Now is the time to invest in quality people, process improvement, staff development, customer satisfaction initiatives and team co-operation

NOTE:

1. Department Specific Training modules can be customised according to specific brandrequirements

2. Modules with (*) are commercial specific modules.

Sales Training

METHODOLOGY:

The approach used throughout training is a combination of theory, practical group- and indi-vidual exercises, role-plays and case studies.

The above are related to specific unit standards, outcomes and assessment criteria.Learners will be able to obtain credits for the unit standards that form part of the: 64289Further Education and Training Certificate: Automotive Sales and Support Services



N O N

- T E C H N I C A L T R A I N I N G : D E P A R T

M E N T A L

Now is the time to invest in quality people, process improvement, staff development, customer satisfaction initiatives and team co-operation

NOTE:

1. Department Specific Training modules can be customised according to specific brandrequirements

Service Training

METHODOLOGY:

The approach used throughout training is a combination of theory, practical group- and indi-vidual exercises, role-plays and case studies.

The above are related to specific unit standards, outcomes and assessment criteria.

Learners will be able to obtain credits for the unit standards that form part of the: 64289Further Education and Training Certificate: Automotive Sales and Support Services



T R A I N I N

G : G E N E R I C

Soft skills, sometimes known as "people skills," are personal attributesthat enhance an individual's interactions, job performance and career

prospects.

Generic Training

“Soft Skills are essentially people skills -- the non-technical, intangible, personality-specific skills

that determine your strengths as a leader,listener, negotiator, and conflict mediator.”



T R A I N I N G

: T E C H N I C A L

Technical Training



TECHNICAL SKILLS TRAINING: BODY WORK / PAINTING


Surface treatment

Surface treatments on aluminium

Colourimetry

Techniques of paint application

Apply spot repair techniques

Waterborne paints

Repair and painting of thermoplastics P A I N T W

O R K

Painting technology (from surface treat-

ment to application)

1. Surface treatment

2. Colourimetry

3. Paint defects4. Quick bodywork

5. Aluminium-specific surface

treatment

Techniques for repairing auto bodyparts

1. Electrical and electronic services

linked to the body work

2. MIG, MAG and RSW-process steel

welding

3. Partial replacement of body parts

4. Repair techniques for aluminium

body parts

5. MIG/ Synergic pulse MIG aluminium

welding

Chassis alignment measurements:diagnosis

Repair techniques for aluminium body

parts

B O D Y W O R

K

MIG / Synergic pulse MIG aluminiumwelding

Auto-body repair / quick painting

Paint-less dent removal

Electrical and electronic work con-nected to the bodywork

Place the electrical and pyrotechnicsystems in safety mode before per-forming any work on the body

Adhesion and repair of windscreen



APPRENTICE PROGRAMME: AUTOMOTIVE TECHNICIAN

Entry requirements

Grade 12

Mathematics

Science

One trade related subject

Medical Aid

Apprentices will be registered with merSETA and willbe subject to the rules and regulations for complet-

ing the qualification as stated by merSETA, the De-partment of Labour and their Employer.

ProgrammeLevel 1

Apprentice Orientation

Basic Health, Safety and Sustainability

First Aid

Fire Fighting

Identifying Components

Components: Practical

Lifting Equipment: Bearings / Bushes / Gears

Identify Lubricants, Materials & Metals

Understand the fundamentals of Lubrication

Gaskets and Seals

Types of Locking Devices & its Applications

Fundamentals of Tools & its Uses and Care

Apply Basic Hand Skills & Engineering

Mathematical Statistics

Knowledge

Proper training needs to develop both practical skills

and theoretical knowledge. The practical skills and

hands-on experience you need will be gained in a

fully equipped dealer workshop, whilst the training

and knowledge needed to support them will come

through attending training at a dedicated training

centre.

ProgrammeLevel 2

Advanced Vehicle Technology

Advanced Engine Technology

Remove and Replace Brakes

Remove and Replace Drive Train

Remove and Replace Exhaust

Fuel Systems

Cooling and Air-conditioning

Suspension and Chassis

ProgrammeLevel 4

Advanced Drive Train Advanced Electronics / Features

Air-conditioning System Components

Diesel Technology / Injection Pumps

Re-build Transmission Systems and Drive Train

Components

General Diagnosis and Repairs

Duration

3 Year ProgrammeTrade Test to be done in Year 4

ProgrammeLevel 3

Diagnose / Dismantle / Repair Engine

Fuel Induction / Turbo Charging

Advanced Electrics

Remove and Replace Components

Remove / Diagnose / Replace Drive Train and

Clutch

Advanced Brake Systems

Passive Safety



APPRENTICE PROGRAMME: PANEL BEATING

Entry requirements

Grade 12 Mathematics Science One trade related subject Medical Aid

Apprentices will be registered with merSETA and willbe subject to the rules and regulations for completingthe qualification as stated by merSETA, the Depart-ment of Labour and their Employer.

ProgrammeLevel 1

Motor Industry Induction

Introduction to Career Development

Basic Health and Safety

Fire Fighting

First Aid

The Construction of the Vehicle

Basic Hand Tools

Power Tools and Equipment

Hand Skills

Welding and Cutting

ProgrammeLevel 2

Vehicle Examination Planning Repairs

Basic Electrical

Remove and Replace Bumpers

Remove and Replace Headlamps

Remove and Replace Doors

Remove and Replace Deck-lit/Tailgate

Remove and Replace Exterior and Interior Trim

Remove and Replace Upholstery

Remove and Replace Dashboard

Remove and Replace Sliding Roof

Remove and Replace Air Conditioner Components

Remove and replace Electrics

ProgrammeLevel 4

Align the Upper Body Structure

Re-Align the Body Shell

Re-Align Frame (Chassis)

Remove and Replace Fixed Body Components Join Body Components

Replace a Part Panel

Repair a Deformed Panel

Restore the Wheel Alignment

Duration

3 Year ProgrammeTrade Test to be done in Year 4

ProgrammeLevel 3

Remove and Replace the Engine

Remove and Replace the Transmission on Rear

Wheel Driven Vehicles

Remove and Replace the Transmission on Front

Wheel Driven Vehicles

Remove and Replace Suspension on Rear Wheel

Driven Vehicles

Remove and Replace Suspension on Front Wheel

Driven Vehicles

Repair Plastic Components

Repair Glass Fibre Panels

Lead-Filling

Polyester Body Filling

Repair Minor Dents Reshape a Box Section




N O N - T E C H N


GENERIC TRAINING

Introduction to Career Development

Career Management

The Education System of South Africa

Outcomes Based Education

Assessments

My Individual Development

Duration: 1 Day

Market and Brand Orientation (Company /

Brand Specific)

Market Overview

Commitment

The South African Market

Influences in the Motor Industry

Sales Statistics

Brand Values

Duration: 1 Day

Organisational Processes

Introduction

Functions and Roles

Processes

Team Work

Duration: 1 Day

Personal and Operational Finance

Basic Economy

Tax

Inflations and Interest Rate

Stock Exchange Dealings

Marginal Costs, Marginal Revenue and Profit

Personal Financing

Budget

Debt

Long Term Financial Planning

Investments

Repayments

Business Operations

Duration: 2 Days

Understanding Customer Care

Ethics, Beliefs and Values

Customer Expectations

Customer Satisfaction

Customer Care

Internal Customer Care

Setting Basic Standards

Duration: 1 Day

Telephone Skills

Communication Skills

Telephone Skills

Listening

Questioning

Speaking

The TelephoneBasic rules of telephone usage

Reception/Incoming calls

Telephone abuse

Customer Service

Duration: 1 Day



N O N - T E C H N


GENERIC TRAINING

Business Communication

Introduction to Communication

Theories of communication

My Skill as a Communicator

The Communication Process

The Communication Model

Communication Filters

Communication – The Chain of Command

Internal Communication Channels

Some Principles of CommunicationTypes of Communication

Ethics in communication

Public Speaking

The Telephone

The Interview

Listening Skills

Assertiveness

Communication and negotiation

Duration: 1 Day

Reception

Brand Values

The Customer

Receptionist – The Person

Communication Skills

Telephone Etiquette

Organisational Skills

Time Management

Planning

Conflict and Stress ManagementInterpersonal Relations

Safety, Security and Confidentiality

Duration: 1 Day

Problem Solving and Fault Finding

Creativity and Problem Solving

Fault Finding and Problem Solving Skills

Teamwork

Team Development Phases

Aspects of Teamwork

Team Attitude and Focus

Team Roles Audit

Problem solving through previous experience

Define Fault Finding

Discussion

Brainstorming

The Problem Solving process

Diagnostic Journey

Define the Problem

Collect dataFind the Root Cause

Remedial Journey

Generate Solutions

Choose the best solution

Implement and Monitor Solutions

Effective Action Planning

Duration: 1 Day

Time Management

Conceptions about Organising

Starting With Yourself

General

Factors influencing your Organising Skills

Analysing your Current Situation

What’s working?

What’s not working?

What Items are most essential to you?

Why Do You Want To Get Organised?

What’s Causing the Problems?

Creating an action Plan

Quadrants of Time

The Importance of Time Management

Procrastination

Time Wasters

Delegation – Multiplying your Time

Stress

Duration: 1 Day



N O N - T E C H N


GENERIC TRAINING

Presentation Skills

About Presentations

Determining a Venue

Presentation Aids

Learning Statistics

Six main functions of training aids

Types of Training Aids

Characteristics of good visuals

Overhead Projectors

About Microsoft PowerPointVideos

Whiteboards

Charts and posters

Handouts

Communication Skills & Oral Presentation

Multiculturalism in Presentations

Handling Difficult Situations

Duration: 1 Day

Customer Care

Customer Profile

Different types of people

Customer Relations

Perceptions


Customer Needs

Personal Styles

Service Experiences

Satisfying the Customer Product and Services

Customer Satisfaction

Levels of customer service

Delivering customer care

Customer Loyalty

Importance of customer care

Moments of truth

Satisfaction and retention

Service Breakdown

Service Recovery

Types of communication


Building the Team

Leadership


Measuring Customer Satisfaction

CSI Performance

Personal Improvement Plan

Assessing your Results

Duration: 2 Days

Introduction to Marketing

About Marketing

Marketing Concepts

Important elements of Marketing

Marketing Orientation

The Relationship Marketing Model

Steps in the Marketing Process

Critical success factors

Marketing Basis

Focussing on the Customer

Customer needs

Maslow’s Hierarchy of Needs

Consumer Buying Behaviour

Target Markets

Customer Segmentation

Database Marketing

Principles of effective database marketing

Your Customer Base is a Major Asset

Marketing Research

The Marketing Research Process

Marketing Mix

The Six P’s used to satisfy the customer

Duration: 1 Day



N O N - T E C H N


GENERIC TRAINING

Finance for Non-Financial Managers

Basic Finance

Introduction to Finance

Corporate Finance

The Goal of Financial Management

Information in business

Resources available to a Manager

The financial link to marketing

The Cycle of FundsSources of funds

Indirect Expenses

Direct Expenses

Profit

The Balance Sheet

The Income Statement

The Ledger

Profitability ratios

Working capital and the circulation of funds

Discounts

Typical Management Accounts

Cash Flow

Forecasting

Budgeting

Expenses

Action plans

CAPEX Cash flow

Trending Analysis

Key information

Duration: 2 Days

Leadership

LeadershipManagers and Leaders

Role of a leader

Leadership styles

Motivate People

Maslow’s Hierarchy of Needs

Employee Satisfaction

How to Avoid De-motivation

Sources of Power and Authority

Values and Beliefs

The Company Mission and Vision

Values

Build a Team

Change

Be consistent and fair

Managing stress

Controlling

Delegating

Communicating with subordinates

Resource control

Duration: 2 Days

Conflict Management

Introduction to Conflict Management

Conflict indicators

Conflict in the Workplace

Stages of conflict

Dealing with Conflict

Approaches

Matching Strategies to Situations

Managing Conflict

CommunicationConflict Resolution

Objection Handling

Methods and techniques for handling objec-

tions

Duration: 2 Days



N O N - T E C H N


GENERIC TRAINING

Legal and Ethical

Human Behaviour in the Workplace

Business Ethics

Basic Commercial Law

Basic Contracts

The rights of a customer

The rights of the company

Duration: 2 Days

Manage Diversity and Employment Equity

Employment Equity Act

Employment Equity and organisational Trans-

formation Reports and Trend Analysis

EE assumptions and expectations

Implementation of Employment Equity

Reports and Recommendations

Diversity in the Workplace

Duration: 1 Day

Marketing Management

Introduction to Marketing

Marketing Orientation

Marketing Concepts

Important Elements of Marketing

Steps in the Marketing Process

Marketing Foundation

Focussing on the Customer

Customer SegmentationDatabase

Marketing Mix

Marketing Audit

Strategy

Planning

Duration: 3 Days

Managing Customer Care

Measure Customer Satisfaction

Customer Service Delivery Systems and

Processes

Customer Needs and Relationships

Plan Corrective Actions

Principles of Measuring Customer Satisfaction

Assess and Respond to Customer Needs

Diversity in the Workplace

Duration: 2 Days

Negotiation Skills

Orientation and Introduction

Definitions

The Process and Aim of Negotiating

Principles of Negotiating

Main Sources of Conflict

Managing Conflict

The Phases and Process of NegotiatingPreceding Activities (Planning and preparing)

Elements of the Course of Negotiating

The Reaching of an Agreement

Confirming the deal

Implementation

Duration: 2 Days

Project Management

Market Situational analysis

Strategies

Project Objectives

Liaising and Networking

Reporting Structure

Supervise Project Team

Plan a Project

Duration: 2 Days



N O N - T E C H N


GENERIC TRAINING

Health, Safety and Environmental

Legislation

Code of Conduct

Facility Risk

OSHACT

Purpose

Requirements

Policies

Safety Committee

AuditsLegislation

Handling of dangerous fluids

Disposal of fluids

Hazardous substances

Waste Management

Compliance

Storage of fluids

Emissions (Waste Consumption)

Environment and Ecological Considerations

Duration: 2 Days

Mentoring and Coaching

Introduction to Mentoring and Coaching

Coaching vs Mentoring

The Benefits of Coaching

The Benefits of Mentoring

Basic Skills of Mentoring and Coaching

Typical Distinctions between Mentoring andCoaching

Your Role as a Workplace Coach

Your Role as a Workplace Mentor

Culture in the Workplace

Introduction to Culture

Central Concepts about Culture

Characteristics of Culture

Trust

Respect

Reporting / Record Keeping

Personal Development Plan

Duration: 2 Days

Manage Human Resources

The HR Planning Process

Important Legislative Factors

Selection and Recruitment

Appointment and Placement

Personnel Practices

Introduction to Induction

Introduction to Performance Appraisal

Development

Background to Human Resource DevelopmentLegislation

Training needs analysis

Industrial Relations

Forms of Discipline

The Application of Discipline

Disciplinary Hearing

Dismissal

Duration of written warnings

Disciplinary inquiry

Appeals

The Disciplinary Hearing

Duration: 2 Days

Asset Management

Understand, Summarise and Classify Assets

Manage Current Assets

Manage and Maintain Fixed Assets

The Optimisation of Assets

Principles of Stock Control

Stock Control Methodologies

Duration: 2 Days



N O N - T E C H N


SALES SPECIFIC TRAINING

Principles of Selling Skills

The Sales Person

The Customer

Personal Sales Plan

Customer Contact

Database Selling

Duration: 2 Days

Vehicle Finance Part 2

Advanced Calculations

Legislation

Finance Intelligence Centre Act - Fica

Duration: 2 Days

Sales Processes

Introduction to Processes

Processes and Procedures

Sales Processes

Different types of Sales Processes

The Vehicle Ordering Process

Vehicle Preparation

Processes within the Sales Cycle

The Finance and Registration process

Delivery Preparation ProcessVehicle Handover Process

After Sales Care

Duration: 2 Days

Vehicle Finance Part 1

Basic Financial Calculations

Financial Products

Customer Types

Duration: 2 Days

National Credit Act

History of consumer credit in South Africa

The purpose of the act

Classifications and Categories of Credit

Agreements

Consumer rights

Industry regulators

The consumer credit agreement

Debt enforcement

Point of sales disclosure

Practical application process

Duration: 1 Day

Sales Selling Skills

Sales Preparation

The Sales Cycle

GreetingNeeds Analysis Approach

Customer Needs

Features, Advantages and Benefits

Handling Objections

Closing the Sale

Vehicle Preparation

Invoicing and Delivery


The Delivery Area

Handover Method

Duration: 2 Days

Sales Operations Management

The Role of a Manager

Goals and Objectives

Key Performance Areas

Forecasting and Budgeting

Performance Management

Duration: 3 Days



N O N - T E C H N


SALES SPECIFIC TRAINING: COMMERCIAL

Commercial Vehicle Application

Introduction to Commercial Vehicle Application

Mass Distribution

Calculations and Formulae

Duration: 2 Days

Road Traffic Legislation

Commercial Vehicle Legislation

Dimension of Vehicles

Loads on Vehicles Regulation

Provisions relating to Passenger Carrying

Vehicles

Operator Fitness

Duration: 1 Day

Fleet Management

The difference between private and fleet

customers

Types of Fleets

Fleet Policies

Prospecting to Fleets

Contact (Methods) Fleets

Analysing Fleet Needs

Propose Fleet Solutions

Fleet Presentation

Building Relationships

Duration: 2 DaysCommercial Vehicle Performance

Calculations

Vehicle Performance

Vehicle Performance Formulae

Tyre Resolution

Rolling Resistance Factors

Roadmap of Performance

Calculations

Duration: 2 Days



N O N - T E C H N


SERVICE SPECIFIC TRAINING

Service Processes

Overview of Process

Arranging the Appointment

Preparation

Vehicle Reception/Producing Job Order

Carrying out the job/repair

Quality Control/Preparation for Vehicle

Handover

Vehicle Handover/ InvoicingFollow-up

Duration: 2 Days

Service Selling Skills

Service Advisor

Database

The Sales Cycle

Greeting

Approach methods

Needs analysis

Features, Advantages and Benefits

Presentations

Proposals and Quotations

Handling Objections

Duration: 2 Days

Service Operations Management

Service Department Objectives

Resource Utilisation

FacilitiesEquipment

People

Finance as a Resource

Customers

Suppliers

Service Processes

Profit Indicators

Management Information

Performance Management

People Performance Information

Performance Evaluation

People Performance Indicators

Action Plans

Why action planning?

Trending

Duration: 3 Days



T E C H N I C

A L T R A I N I N G

TECHNICAL SKILLS TRAINING

ELECTRICITY FUNDAMENTALS:

DC and AC currents

DC and AC theory, current flow theory

Electric power sources

Usual units

Ohm’s law

Actions of current

How to use a multimeter

Practical works

Components of an electric circuit

Wires

Fuses

Electrical loads

Battery, alternator…

Magnetism

Magnetic field, voltage spike

Relays (operating principle, testing…)

Practical works

Battery, alternator and starter motor

Operating principle of starting and charging cir-

cuit

Testing the starting and charging systems

Battery maintenance

Practical works

Automotive pyrotechnic systems:

precautions to be taken

Operating principle of pyrotechnic systems

(fundamentals)

Precautions to be take

Automotive electrical wiring diagrams

Using the electrical wiring diagrams (DIN stan-

dards)

Identify selected wiring diagram basic elements,

symbols and component properties

Practical works

NETWORK SYSTEMS:

Multiplexing

Principle of operation

Different types of networks and protocols (CAN,

VAN, LIN, MOST…)

Precautions to be taken

Practical works

Troubleshooting multiplexed networks

To look for the suitable technical documentation

To collect all the necessary information for trou-

bleshooting, using diagnostic tools and technical

documentation

To troubleshoot the faulty component (s)

To repair the vehicle

Practical works

Duration: 4 Days

Duration: 4 Days

AIR CONDITIONING

Producing cold

Fundamentals: units of pressure, temperature…

Heat transfer

Refrigerant fluids

Pressure-enthalpy diagram (Mollier’s diagram)

Refrigerant oils

Air conditioning circuits

Various types of A/C circuits

Operating principleThe electrical circuit of the A/C system (safeties)

Sensors

Actuators

Precautions to be taken

A/C efficiency test

A/C troubleshooting (leaks)

A/C circuit maintenance and cleaning

Practical works

Duration: 4 Days




T E C H N I C

A L T R A I N I N G

AXLES – 4 WHEEL ALIGNMENT

The wheel: rim and tyre

Fundamentals: tyre (various types, size…)

Tyre wear problems

“Run flat” systems

Fundamentals: rims (identification, characteris-

tics…)

Compatibility between rim, tyre, and vehicle

Wheel alignment

Various angles and units

Wheel alignment theory

Troubleshooting

Body alignment theory

Practical works

Duration: 4 Days

BRAKES – LEVEL 1

Brake circuit

Fundamentals principles

Brake circuit components

Brake fluid

Brake circuit servicing and diagnosis

Practical works

Duration: 2 Days

SUSPENSION SYSTEMS

Suspension systems

Fundamentals: suspension theory

Various suspension systems

Electronically controlled suspension systems

Various types of electronically controlled sus-

pension systems (pneumatic, hydraulic…)

Principle of operation and main components

Practical works

Duration: 3 Days

BRAKES – LEVEL 2

ABS

Fundamentals ABS system

ABS hydraulic circuit

ABS electric circuit

ABS sensors

Electronic Brake-force Distribution (EBD)

ABS servicing and troubleshooting

The emergency braking assistant

ESP

Fundamentals ESP system

ESP hydraulic circuit

ESP electric circuit

ESP sensors

ESP servicing and troubleshooting

Practical works

Other electronically controlled brake

componentsElectric parking brake

Hill holder control…

Precautions to be taken when working on elec-

tric parking brake

Practical works

Duration: 3 Days





T E C H N I C

A L T R A I N I N G

MANUAL TRANSMISSION:

Manual gearboxes

Fundamentals: manual gearboxes

Clutches

Differential

Practical works

Electronically controlled gearboxes

Various types of electronically controlled gear-

boxes

Operating principle

The hydraulic circuit

The electric circuit, including sensors, actua-

tors…

How gearbox ECU affects others drivetrain

ECUs (such as engine, ABS/ESP…)

Practical works

All Wheel Drive transmissions

Various types of AWD transmissions

The transfer case

Viscous coupling

Torsen differential

Limited Slip Differential

Practical works

AUTOMATIC TRANSMISSION

Automatic gearboxes

Fundamentals: automatic gearboxes

The torque converter

Epicyclic gear trains assemblies (Simpsons…)

Brakes and clutches


The electrical circuit

How the gearbox ECU affects other drivetrain

ECUs

Practical works

CVT gearboxes

Fundamentals: CVT gearboxes

The clutch(es)

The metallic belt


The electrical circuit

Practical works

Gearboxes

Duration: 3 Days

Duration: 3 Days





T E C H N I C

A L T R A I N I N G

Electronics and Fuel Injection

PETROL ENGINE - LEVEL 2

Engine torque

Reminder: combustion process

Stratified and homogenous air/fuel mixtures theory

The fuel supply circuit

Component of the fuel system

Checks of the fuel circuitPractical works

Air intake

Components of the air intake circuit (atmospheric,

turbocharged, VVT…)

Checks

Practical works

Electrical circuit

Specific sensors

Specifics actuators

Others (ECU supplies…)

Checks

Practical works

The ignition circuit

Ignition circuit theory

Checks

Exhaust emissions control

Exhaust gases theory (reminder)

Catalytic converter (reminder)

Specific oxygen sensors

Specific exhaust after treatment systems

Practical works

OBD, OBD 2, EOBD

OBD, OBD 2 and EOBD theory – standards

Troubleshooting

Practical works

PETROL ENGINE – LEVEL 1

Engine torque

Chemical process of the combustion; combustion

requirements

Air/fuel mixture

Gasoline main characteristics

Torque and power

The fuel supply circuit

Components of the fuel system

Checks of the fuel circuit

Practical works

Air intake

Different ways of measuring air quantity that goes

into the engine

Components of the air intake circuit (atmospheric,

turbocharged, VVT…)

Checks

Practical works

Electrical circuit

Sensors

Actuators

Others (ECU supplies…)

Checks

Practical works

The ignition circuit

Spark plugs

Ignition coils

Various ignition systems

ChecksPractical works


Exhaust gases theory

Catalytic converter

Oxygen sensor

Exhaust gas analyser

Practical works

OBD, OBD 2, EOBD


Troubleshooting

Practical works

Duration: 4 Days

Duration: 4 Days





T E C H N I C

A L T R A I N I N G


GENERAL SERVICING

Vehicle identification

VIN number

Technical documentation research

Practical works

General servicing

Engine maintenance

Gearbox maintenance

Suspension maintenance

Brakes maintenance

Tyre replacement

OBD theory – fault code reading

After-sales accessories installation

Practical works

Duration: 4 Days

DIESEL ENGINE DIRECT INJECTION

Engine torque

Diesel fuel combustion process theory

Diesel fuel characteristics

The fuel supply circuits

The low pressure circuit

The high pressure circuit

Checks

Practical works

Air intake

Components of the turbocharged air intake circuit

Checks

Practical works

Electrical circuit

Diesel-specific sensors

Diesel-specifics actuators

Others (ECU supplies…) Checks

Practical works


Exhaust gases theory

Catalytic converter

Exhaust Gas Recycling system

Specific exhaust after treatment systems

Practical works

OBD, OBD 2, EOBD


Troubleshooting

Practical works

Duration: 4 Days




A C C R E D I T A T I O N

ecs full products and services 2011

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