ed nathanson & lever webinar - the make-or-break stakes of candidate experience
TRANSCRIPT
The Make-or-Break Stakes of Candidate Experience – And Tips for Success
#candidateexperience
Thursday March 10, 2016
Our featured speaker
Ed NathansonFounder
Redpill Talent
#candidateexperience
Hardest sell in business
- Choosing a job is an emotional buy
- People buy from People
- Candidates are consumers and have LOTS of options - AND information
#candidateexperience
You won’t win with talent with a bad candidate experience
#candidateexperience
Photo credit: http://imgur.com/gallery/Flbxh
Candidate experience is broken
Photo credit: https://www.flickr.com/photos/mudx/1345550828
Simple, low-cost solutions for wowing your candidates
● Set first response time goals● Set interview expectations upfront● Greet candidates at the door● Send a personalized thank you note● Give feedback● Continue the consistency of the brand promise● Survey your candidates ● Train your interviewers● Understand your audience ● Get creative!
#candidateexperience
Thank you notes at Talend
[Screenshot of thank you email?]
#candidateexperience
Video at CloudLock
#candidateexperience
Welcome GIFs at Lever
#candidateexperience
Learn, you must. Survey, you will. NPS, this is.
The ATS can be your friend - or enemy
1. Remember the “Ghost” candidates2. Post decision communication - if they
WANT it3. Clean up your house and there will be no
dirt4. Send personalized correspondence - no
canned templates5. Call for all screen and in person
interviewed candidates
Your brand IS part of Candidate Experience - deliver on the promise
“Feedback is a gift” - if “wrapped” right
Your candidates are your customers
3 things you can do in Lever to improve your candidate experience1. Timing off for your candidate? Snooze them; add notes to pick up the conversation where you left off at a better moment.
2. Set up an interview kit for each role so your interviewers look like they know what they’re doing.
3. Sync your email with one click so you can see and respond to candidate emails more quickly - from within Lever or your email account. [email protected]
Candidates find the Lever-powered application experience to be clean, simple and easy
