edesur a repaired)
TRANSCRIPT
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Stephanny Almanzar 10-0054
Esteban Santana 10-0378
Milton De Aza 10-0033
Milton Hernández 10-0890
Elvis Peña 10-0929
David Santamaria 10-0047
Prof. Rafael Mejia
UNIBE
Organization & Methods
04/05/11
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Mission and Vision
Mission
EDESUR is a corporation that distributes and commercializes electricity; its
objectives are to drive the improvement and stability of the country by offering
a safe and reliable electrical service, while preserving the environment.
Vision
EDESUR seeks to maintain itself as a renowned electricity service provider that
maintains operating excellence by a sustainable corporation. EDESUR will also
promote the smart usage of efficient energy to practice a social responsibility.
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Values
Integrity
Dignity and ethnics will contribute to the promotion of trust to the company.
Flexibility and engagement to development
Through the pursuit of positive change EDESUR will adapt itself to the
requirements of all their clients.
Flexibility andengagement
todevelopment
Integrity
Customer
Service
Comimitment
Enthusiasm
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Costumer support
To always satisfy the
wants and needs of
clients by providing a
high quality service.
Commitment
To maintain the achievement of goals and objectives planned out for the best
interests of the country, clients and company.
Enthusiasm
To perform functions cheerfully with passion while sharing, participating, and
supporting among co-workers for the achievement of better results.
energía.
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Business Strategy
EDESUR focuses on expanding its services throughout all the towns that cover
the current areas they are established.
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Organizational Structures
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Previous Organizational Structure
Administration
Counsel
General Auditing General Corporate
Secretary
General
Administration
Management
Judicial Services
Management
RegulationManagement and
Energy Purchases
Security
Management
Communications
Management
Planning and
Control
Management
Sales
Management
Distribution
Managemen
Resources
Manageme
Area of Santo
Domingo
San
Cristobal’s
Head uarter
Barahona’s
Headquarte
r
San Juan’s
Headquarte
r
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Actual First Stage of EDESUR
Administration
Council
Distribution
Management
General Council
De artment
General
Management
Administration
Sales Management
Management Staff
Legal Services
Communication
Security and surveillance
Planning and management
control
Regulation and energy
purchases
Resources
Management Address Sector Address Sector
Address Sector Cities’
head uarters
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Description of the staff units:
Management Staff
Legal Services
Communication
Security and surveillance
Planning and management control
Regulation and energy purchases
Legal services
Advise the decision-making when dealing with legal issues in different fields such
as legal billing, fraud litigation, legal aspects regulation and heritage, among
others.
Communication
Carry out public relations for the company in order to represent EDESUR in the
media and other institutions.
Safety and Security
Ensure the safety of facilities and people in the company, conducting research,
preventive security measures and coordinating the support of external
institutions such as firefighters, police and company security, among others.
General audit
Safeguard assets, control the exploitation of resources and assessment of units
to operate by detecting situations that may threaten the company
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Planning and management control
Track all the performance indicators in order to improve the coordination
through planning and budget processing, chains of approval and
management structure.
Regulation and energy purchases
Corporate-level interaction with various agencies throughout the process of
buying and selling energy and services and also to ensure a compliance to the
national regulatory framework of electrical system.
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Sales Management:
This department is subdivided into the following:
Process and Control Management:
Control and monitor indicators of the sales property management, through the
coordination and analysis of operational plans, cost control and business
information and issue reports.
Legal Consulting and Sales Management
Provide technical and legal assistance to the company.
Marketing Management
Design and implement practical strategies for the company’s promotion of
energy services.
Sales Operations Management
Carry out main business processes (collection, billing, etc...) of the users of
electrical service, coordinate and monitor the telephone office 24 hours.
Large customers Management
Perform installations, maintenance, repair, reading and billing of industrial
suppliers.
Administrative management
Perform administrative and logistics processes as well as monitoring the per unit
budget cost in order to ensure the proper use of resources and maintenance.
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Distribution Management:
This department is subdivided into the following:
Operations Management
Monitor, control and operate the network by ensuring quality and continuity of
electricity supply to clients, based on optimum technical and economical
management in their facilities.
Electricity Management Control Quantify the purchasing power of the company and develop energy balances
and forecasts of the distribution network and quality control.
Network Management
Develop and supervise EDESUR networks as well as updating the database
facilities.
Electrical Substation Management
Develop and plan specific strategies to invest in future projects in the area of
electrical substation; moreover, study and analyze the projects under
development.
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Cities’ headquarters:
EDESUR currently operates in 5 major regions which are: South Santo Domingo,
San Cristobal, Azua, Barahona and San Juan and these regions are thensubdivided into towns. In order to keep a more efficient control of resources
between South Santo Domingo and the South of the whole country this is how
they manage it:
South Santo
Domingo
Headquarter
Headquarters for San Cristobal,
Azua, Barahona, San Juan
Sales
Management
department
Technical
service
management
department
Loss
management
Department
Network
coordination
department
Finance and
administration
department
Sales
Management
department
Network
coordinating
sector
Technical
service
management
department
Administration and
Finance
management
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Functions of the departments of thecities’ headquarters
Sales Management Sector:
Perform the activities to recruit clients for their integration in the selling
cycle of the company.
Perform the selling processes (collections, complaints attendance,
billing, etc.), of the clients influence area.
Give commercial attention to the regular clients, illicit and people
with irregularity in their proceedings within the corresponding sector.
Analyze the behavior of the sales variables (collections, billing,
complaints, etc.) in order to detect opportunities, and improve other
projects.
Ensure a high quality and customer service.
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Technical Service Managementdepartment
Execute electric connections and installations.
Coordinate the lectures and distribution processes of the bills in the
corresponding neighborhood.
Establish the guidelines needed for the execution of service orders,the lecture operative, and the distribution, incorporation and
actualization of the data in the sales systems.
Loss Management Sector
Audit the existent database, and the preparation of the needed
data in the field.
Perform the necessary measures with customers found guilty in illicit or
irregular actions.
Keep track of the claims of PROTECOM (protección al consumidor) .
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Network Coordination Department
Coordinate and supervise the activities related to the installations,maintenance and optimization of the network of distribution in low tension of thecorresponding sector.
Receive and evaluate requests of requested projects of the client,generated in the sector and coordinate the execution.
Attend requests of execution and maintenance of works in networks for thesector.
Interact with network centralized management of project infrastructure andinternal development in function of the needs in the sector.
Administrative and financial
management sectorCarry out the management of human and economic resources.
Establish the budget of operating expenses of each unit and carry it
out.
Direct and supervise requests for reparation and maintenance of the
vehicles assigned to each area to technicians.
Coordinate the request and delivery of materials and equipment
needed in each unit.
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Business Process
Electricity process in the Dominican Republic
As presented in the chart above there are five institutions that were formed to
generate electricity which are the following, Empresa Generadora deElectricidad HAINA, S.A., Empresa Generadora de Electricidad ITABO, S.A.,Empresa de Generacion Hidroelectrica Dominicana, Corporacion Dominicanade Empresas Estatales and IPP’s . Whether Empresa Distribuidora de Electricidaddel Norte, S.A.; Empresa Distribuidora de Electricidad del Sur, S.A. and EmpresaDistribuidora de Electricidad del Este, S.A were created to distribute thisresource.
Coordinator
Organism
Market
Spot
Energy Distribution
Companies
Economic Dispatch
Technical Dispatch
Liquidation of
Energy Transactions
Electricity
Superintendence Sector Regulator
Arbiter for Business Conflicts
Defense of Client interests
Regulation of tariff
Regulated Clients
Non-Regulated Clients
CDEEE
IPP’S
EGEHID
HAINA
ITABO
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Another important agent that intervenes in this process is
EDESUR in this specific case is supervised by the Electricity Superintendence
which has the duty to protect all the regulated consumers of the company, alsoto manage tariffs and last but not least be the arbiter for business conflicts,among other things.
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Workflow
Transportation
Production
Distribution
Consumers
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Employee’s ID
When a person joins EDESUR, an employee ID will be assigned to him/her. The
employee ID will identify the company to which the person belongs to (EDESUR),
a picture of the person, full name, identification number, and the corresponding
unit. It is obligatory for the company personnel to use the employee ID.
If the employee ID is lost or damaged it should be reported the human resources
department at EDESUR
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Medical Insurance
After signing a job contract, a form should be filled out at Seguros Universal
America in which a photo of the employee and close relatives(husband, wife,
children) will be attached. The medical insurance is a benefit offered by the
company. The insurance offers services like MOVIMED, VISUAL CARD, and SALUD
BUCAL.
If the medical insurance card is lost, it should be reported to the police with
proof of ownership and a picture. This only applies to adults and lasts for about a
month.
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Some working conditions
Labor hours
The normal labor hours per day are 8 and 40 per week.
Vacations
Years of service Days ofvacations
Days paid
From 1 to 3 years 15 8.5
From 4 years 17 16
From 5 years 19 16
From 6 years 21 26
From 7 years 23 26
From 8 years 25 26
From 9 years 27 26
From 10 to 14 years 30 35
From 15 to years forward 30 43
Bonuses
On December employee will receive one additional salary as a bonus.
If the employee has less than a year working in the institution then he/she will
receive a proportion of money relative to the months worked during that year.
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Method of payment to theemployees
In order to EDESUR pay their employees they must do the necessary paperwork
to open an account at the nearest office of the Banco de Reservas.
Organization and human resources will provide employees with a letter be
presented to the officer responsible for conducting the process of opening
accounts.
The bank has a regular schedule from 8:30 a.m. to 5:00 p.m. Monday through
Friday
the payment is credited to your account every two weeks, days 15 and 30 of
each month and you can withdraw the money with your debit card provided
by the bank.
Payment on your steering wheel you will see the discounts made as: Deductions
from income tax, Social Security, in addition to the other and authorized by you.
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SWOT ANALYSIS
Strenghts •Location of the business(every store is close).
Weaknesses
•Lack of marketing expertise (word of mouth).
Opportunities
•Technology is a developing market
•Moving into new market segments that offer improved profits.
Threaths
•A new competitor
•Price wars with competitors.•New taxation introduced over Shock Shop to top employees.
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