edevice award write up

2017 North American & European HomeHealth Monitoring & Connected Care Enabling Technology Leadership Award

BEST PRACTICES RESEARCH

© Frost & Sullivan 2017 2 “We Accelerate Growth”

Contents

Background and Company Performance ........................................................................ 3

Industry Challenges .............................................................................................. 3

Technology Leverage and Customer Impact ............................................................. 3

Conclusion........................................................................................................... 5

Significance of Enabling Technology Leadership ............................................................. 6

Understanding Enabling Technology Leadership ............................................................. 6

Key Benchmarking Criteria .................................................................................... 7

Best Practices Award Analysis for eDevice ..................................................................... 7

Decision Support Scorecard ................................................................................... 7

Technology Leverage ............................................................................................ 8

Customer Impact ................................................................................................. 8

Decision Support Matrix ........................................................................................ 9

The Intersection between 360-Degree Research and Best Practices Awards ..................... 10

Research Methodology ........................................................................................ 10

About Frost & Sullivan .............................................................................................. 10



Background and Company Performance

Industry Challenges

The healthcare industry is facing a multitude of challenges, from ever-escalating costs to

the increasing complexity of addressing patient-specific needs. Volatile regulatory

landscapes and changing reimbursement guidelines in North America and Europe are

fuelling uncertainty about telehealth and out-of-hospital patient care models. Although

emerging digital health solutions centring on remote patient monitoring (RPM), home-

health, and long-term care offer superior flexibility, intrinsic challenges make customer

satisfaction difficult to achieve.

With the digital healthcare boom in full effect, providers and payers are beginning to

embrace remote monitoring solutions to improve health outcomes for chronically ill

patients. More consumers are leveraging smart, connected medical devices for continuous

health tracking from distinct locations. Many medical equipment manufacturers have

launched connected devices, RPM solutions, and mobile health applications to gain a

strong foothold in the home health monitoring market, resulting in a proliferation of

connected devices that has made ingesting and integrating data difficult for healthcare

organizations. Many providers rely on multiple point solutions for data acquisition and

aggregation, resulting in complex application workflows and clinical process management.

A major industry challenge is finding a single vendor offering a comprehensive, end-to-

end RPM solution that facilitates simple, secure acquisition and integration of patient-

generated data from connected devices to the cloud for active home health monitoring

and out-of-hospital care setting. Another daunting task is establishing secure data

exchange: Connectivity gateways primarily rely on cellular network services; a provider

that offers universal coverage is essential. Instantaneous patient monitoring from outside

the hospital setting has been inadequate and challenging due to a lack of integrated

healthcare infrastructure. A robust RPM service provider that addresses connectivity

challenges is best equipped to offer state-of-the-art, home-based health monitoring

services. Indeed, a fully integrated RPM solution spanning device hardware, software, and

cellular network gateways for reliable connectivity can be much more efficient in driving

clinical, operational, and financial value in a healthcare enterprise.

Technology Leverage and Customer Impact

Focus on Unmet Needs

Headquartered in Bordeaux, France-based eDevice was founded in 1999 and has gradually

established itself as a market leader in the RPM and home health monitoring space by

meeting the demands of healthcare facilities in dire need of cost control for chronic and

long-term care patients, and of providers and payers on the lookout for real-time RPM

platforms that can empower clinicians to continuously track patient vitals and

electronically capture data remotely for timely services. eDevice launched HealthGo, an



integrated, end-to-end RPM platform with secure device connectivity and network gateway

to efficiently acquire and transfer patient-generated data. The HealthGo platform provides

complete, robust, and well-integrated home-based health monitoring solutions spanning

dedicated device hardware, software, and universal cellular connectivity. eDevice also

addresses the challenge of acquiring and transmitting data from legacy medical devices

that rely on traditional phone lines with its WireX solutions, which act as a plug-and-play

converter, replacing the traditional approach to cellular network data transfer using

2G/3G/4G and offering worldwide mobility to end users. Moreover WireT allows medical

devices with analog modems to communicate over Ethernet or local area networks to

transmit medical data.

The eDevice product range is compatible with the latest Bluetooth standards, allowing

secure pairing and unpairing with smart devices to acquire data such as blood pressure,

SpO2, weight, and glucose. HealthGo can be paired with a tablet or smartphone using the

HealthGo app. The products use universal SIM cards; eDevice partnered with leading

cellular network providers as MVNO to offer global mobile coverage on multiple networks.

The company also associates with leading medical equipment manufacturers such as

Medtronic, Philips Healthcare, and Honeywell HomMed, and Confidence to offer solutions

for healthcare data acquisition and secure transfer.

Frost & Sullivan’s extensive research confirms that eDevice’s HealthGo RPM technology

platform enables data capture from nearly any connected devices and has the ability to

securely transfer data through cellular services, therefore the company’s technology

platform is more akin to meeting needs of users in North America and Europe.

Commercialization Success

eDevice has witnessed unparalleled commercialization success in some of the key regional

markets of the world because of its innovative product range and value proposition. The

company is a globally recognized mobile virtual network operator offering services

focussed on the RPM and telehealth vertical and has witnessed maximum adoption and

success of its HealthGo RPM platform in North America and European markets. The

company registered 160% growth in 2015 followed by 160% growth in 2016 consecutively

with 99.8% export outside of France. A key competitive advantage of eDevice is that the

company can work with clients using FDA / CE Class I, Class II or Class III systems.

The company’s business has been steadily growing over the years through signing more

business contracts with prestigious North America and European healthcare institutions to

implement its RPM technology for home-based health monitoring. The success of eDevice

can be attributed to its capability and know-how to provide solutions to medical device

manufacturers such as pacemakers, infusion pumps, dialysis machines and much more to

quickly transition to connected care by using a proven existing technology and

infrastructure that they can leverage to their devices roadmap. To add to its credentials,

eDevice was ranked in the top 100 most profitable small and medium enterprises in

France in 2015.



Customer Ownership Experience

eDevice has a global customer base, with a presence in 120 countries. More than 3 million

products embedding the company’s technology are already in the field, and presently

more than 500,000 patients are connected with eDevice technology. Customers are proud

to own the company’s product or service and have a positive experience throughout the life

of the product or service. The company’s product line, including HealthGo platform, WireX,

WireT, and Cellgo,are proving to be disruptive in the market and has the potential to

transform the home based real-time health monitoring. The company’s Service and

Logistics Portal (SLP) enable its end-users to control their fleet of connected medical

devices or remote patient monitoring systems. Single-solution offerings for all business

models ensure tremendous flexibility for end users. Its solutions are much more versatile

than traditional solutions, and its post-sales customer support is a pillar of its success.

Perhaps its biggest strength is its customer-centric approach, which is the backbone of its

success in the market.

Brand Equity

Frost & Sullivan’s competitive benchmarking reveals that despite strong competition from

leading vendors offering end-to-end, remote home health monitoring services, eDevice’s

revolutionary HealthGO RPM technology platform has differentiated itself in an increasingly

crowded landscape. Healthcare providers and end-users have a positive view of the brand

and exhibit high brand loyalty. In September 2016, eDevice was recognized as a “Most

Beautiful Independent French Company” by a leading French magazine L’Express and

Ellipshere. The company’s early entry into the RPM space has given it a strong footprint in

North America and Europe, making the eDevice brand synonymous with excellence in

remote home health monitoring market.

Conclusion

Frost & Sullivan’s independent analysis clearly shows that with a unique, patient-centric

objective to improve remote care delivery by leveraging cutting-edge information

technology, eDevice has set a new industry standard with its affordable, end-to-end RPM

solution for home health monitoring. The company has shown remarkable prudence in

understanding the importance of empowering patients as well as care providers in order to

transform the quality of healthcare outcomes.

For its strong overall performance, eDevice has earned Frost & Sullivan's 2017 Enabling

Technology Leadership Award.



Significance of Enabling Technology Leadership

Ultimately, growth in any organization depends upon customers purchasing from a

company and then making the decision to return time and again. In a sense, then,

everything is truly about the customer—and making those customers happy is the

cornerstone of any long-term successful growth strategy. To achieve these goals through

enabling technology leadership, an organization must be best-in-class in three key areas:

understanding demand, nurturing the brand, and differentiating from the competition.

Understanding Enabling Technology Leadership

Product quality (driven by innovative technology) is the foundation of delivering customer

value. When complemented by an equally rigorous focus on the customer, companies can

begin to differentiate themselves from the competition. From awareness, to consideration,

to purchase, to follow-up support, best-practice organizations deliver a unique and

enjoyable experience that gives customers confidence in the company, its products, and

its integrity.



Key Benchmarking Criteria

For the Enabling Technology Leadership Award, Frost & Sullivan analysts independently

evaluated two key factors—Technology Leverage and Customer Impact—according to the

criteria identified below.

Technology Leverage

Criterion 1: Commitment to Innovation

Criterion 2: Commitment to Creativity

Criterion 3: Stage Gate Efficiency

Criterion 4: Commercialization Success

Criterion 5: Application Diversity

Customer Impact

Criterion 1: Price/Performance Value

Criterion 2: Customer Purchase Experience

Criterion 3: Customer Ownership Experience

Criterion 4: Customer Service Experience

Criterion 5: Brand Equity

Best Practices Award Analysis for eDevice

Decision Support Scorecard

To support its evaluation of best practices across multiple business performance

categories, Frost & Sullivan employs a customized Decision Support Scorecard. This tool

allows our research and consulting teams to objectively analyze performance, according to

the key benchmarking criteria listed in the previous section, and to assign ratings on that

basis. The tool follows a 10-point scale that allows for nuances in performance evaluation.

Ratings guidelines are illustrated below.

RATINGS GUIDELINES

The Decision Support Scorecard is organized by Technology Leverage and Customer

Impact (i.e., These are the overarching categories for all 10 benchmarking criteria; the

definitions for each criterion are provided beneath the scorecard.). The research team

confirms the veracity of this weighted scorecard through sensitivity analysis, which

confirms that small changes to the ratings for a specific criterion do not lead to a

significant change in the overall relative rankings of the companies.



The results of this analysis are shown below. To remain unbiased and to protect the

interests of all organizations reviewed, Frost & Sullivan chooses to refer to the other key

participants as Competitor 2 and Competitor 3.

Measurement of 1–10 (1 = poor; 10 = excellent)

Enabling Technology Leadership

Technology

Leverage

Customer

Impact Average Rating

eDevice 10 9 9.5

Competitor 2 8 9 8.5

Competitor 3 8 8 8.0

Technology Leverage

Criterion 1: Commitment to Innovation

Requirement: Conscious, ongoing adoption of emerging technologies that enables new

product development and enhances product performance

Criterion 2: Commitment to Creativity

Requirement: Technology leveraged to push the limits of form and function in the pursuit

of “white space” innovation

Criterion 3: Stage Gate Efficiency

Requirement: Adoption of technology to enhance the stage gate process for launching new

products and solutions

Criterion 4: Commercialization Success

Requirement: A proven track record of taking new technologies to market with a high rate

of success

Criterion 5: Application Diversity

Requirement: The development and/or integration of technologies that serve multiple

applications and can be embraced in multiple environments

Customer Impact

Criterion 1: Price/Performance Value

Requirement: Products or services offer the best value for the price, compared to similar

offerings in the market.

Criterion 2: Customer Purchase Experience

Requirement: Customers feel they are buying the most optimal solution that addresses

both their unique needs and their unique constraints.

Criterion 3: Customer Ownership Experience

Requirement: Customers are proud to own the company’s product or service and have a

positive experience throughout the life of the product or service.

Criterion 4: Customer Service Experience

Requirement: Customer service is accessible, fast, stress-free, and of high quality.



Criterion 5: Brand Equity

Requirement: Customers have a positive view of the brand and exhibit high brand loyalty.

Decision Support Matrix

Once all companies have been evaluated according to the Decision Support Scorecard,

analysts then position the candidates on the matrix shown below, enabling them to

visualize which companies are truly breakthrough and which ones are not yet operating at

best-in-class levels.

High

Low

Low High

Custo

mer I

mpact

Technology Leverage

eDevice

Competitor 2

Competitor 3



The Intersection between 360-Degree Research and Best

Practices Awards

Research Methodology

Frost & Sullivan’s 360-degree research

methodology represents the analytical

rigor of our research process. It offers a

360-degree-view of industry challenges,

trends, and issues by integrating all 7 of

Frost & Sullivan's research methodologies.

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understanding of their environment,

leading to errors of both omission and

commission. Successful growth strategies

are founded on a thorough understanding

of market, technical, economic, financial,

customer, best practices, and

demographic analyses. The integration of

these research disciplines into the 360-

degree research methodology provides an

evaluation platform for benchmarking

industry participants and for identifying those performing at best-in-class levels.

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