edexcel nvq competence-based qualifications · guided learning hours 50 unit aim 50 unit assessment...

Pearson Edexcel Level 2 Certificate in Cultural Heritage (QCF)

Pearson Edexcel Level 3 Diploma in Cultural Heritage (QCF)


Specification

NVQ/Competence-based qualification(s)

First registration July 2011

Issue 2

Edexcel, BTEC and LCCI qualifications

Edexcel, BTEC and LCCI qualifications are awarded by Pearson, the UK’s largest awarding body offering academic and vocational qualifications that are globally recognised and benchmarked. For further information, please visit our qualification websites at www.edexcel.com, www.btec.co.uk or www.lcci.org.uk. Alternatively, you can get in touch with us using the details on our contact us page at www.edexcel.com/contactus

About Pearson

Pearson is the world's leading learning company, with 40,000 employees in more than 70 countries working to help people of all ages to make measurable progress in their lives through learning. We put the learner at the centre of everything we do, because wherever learning flourishes, so do people. Find out more about how we can help you and your learners at: www.pearson.com/uk

This specification is Issue 2. We will inform centres of any changes to this issue. The latest issue can be found on our website: www.edexcel.com

References to third party material made in this specification are made in good faith. Pearson does not endorse, approve or accept responsibility for the content of materials, which may be subject to change, or any opinions expressed therein. (Material may include textbooks, journals, magazines and other publications and websites.)

All information in this specification is correct at time of publication.

Authorised by Martin Stretton Prepared by Laura Moran

ISBN 978 1 446 91196 9

All the material in this publication is copyright © Pearson Education Limited 2014

http://www.edexcel.com/�

Contents

Purpose of this specification 1

1 Introducing Pearson Edexcel NVQ/Competence-based qualifications 2 What are NVQ/Competence-based qualifications? 2

2 Qualification summary and key information 3 QCF qualification number and qualification title 6

Qualifications objectives 6

Relationship with previous qualifications 7

Apprenticeships 7

Progression opportunities through Pearson qualifications 7

Industry support and recognition 7

Relationship with National Occupational Standards 7

3 Qualification structures 8 Pearson Edexcel Level 2 Certificate in Cultural Heritage (QCF) 8

Pearson Edexcel Level 3 Diploma in Cultural Heritage (QCF) 12

Pearson Edexcel Level 3 Diploma in Cultural Heritage (Learning and Interpretation) (QCF) 16

Pearson Edexcel Level 3 Diploma in Cultural Heritage (Conservation) (QCF) 18

Pearson Edexcel Level 3 Diploma in Cultural Heritage (Collections Management) (QCF) 20

Pearson Edexcel Level 3 Diploma in Cultural Heritage (Marketing and Fundraising) (QCF) 22

Pearson Edexcel Level 3 Diploma in Cultural Heritage (Photography) (QCF) 24

Pearson Edexcel Level 5 Diploma in Cultural Heritage (Operations) (QCF) 26

Pearson Edexcel Level 5 Diploma in Cultural Heritage (Conservation) (QCF) 29

Pearson Edexcel Level 5 Diploma in Cultural Heritage (Collections Management) (QCF) 32

Pearson Edexcel Level 5 Diploma in Cultural Heritage (Learning and Interpretation) (QCF) 35

Pearson Edexcel Level 5 Diploma in Cultural Heritage (Marketing and Fundraising) (QCF) 38

4 Assessment 41 Assessment requirements/strategy 42

Types of evidence 42

Assessment of knowledge 43

Credit transfer 43

5 Centre resource requirements 44

6 Centre recognition and approval 45 Centre recognition 45

Approvals agreement 45

7 Quality assurance of centres 46

8 Programme delivery 47

9 Access and recruitment 48

10 Access to qualifications for learners with disabilities or specific needs 49

11 Unit format 50 Unit title 50

Unit reference number 50

QCF level 50

Credit value 50

Guided learning hours 50

Unit aim 50

Unit assessment requirements/evidence requirements 50

Learning outcomes 51

Assessment criteria 51

Unit 1: Assess the conservation needs of material cultural heritage 52

Unit 2: Conduct marketing in a creative and cultural context 55

Unit 3: Design exhibitions and displays for cultural heritage 58

Unit 4: Develop and implement a business plan for a creative or cultural organisation 61

Unit 5: Develop and implement a fundraising strategy for a creative and cultural organisation 64

Unit 6: Develop and implement audience development strategies in creative and cultural contexts 68

Unit 7: Develop and implement compliance and social responsibility measures in a creative and cultural organisation 71

Unit 8: Develop and implement learning and interpretation programmes in creative and cultural contexts 75

Unit 9: Develop and implement learning and interpretation strategies in creative and cultural contexts 79

Unit 10: Develop and implement marketing and communications strategies in creative and cultural contexts 83

Unit 11: Develop and maintain information systems for a creative and cultural organisation 87

Unit 12: Develop options and strategies for conserving cultural heritage 91

Unit 13: Develop partnerships in the creative and cultural sector 94

Unit 14: Develop strategies for cultural heritage collections 97

Unit 15: Develop, lead and motivate others in a creative and cultural organisation 101

Unit 16: Engage with communities on behalf of a creative and cultural organisation 104

Unit 17: Engage with the wider creative and cultural context 107

Unit 18: Evaluate and reduce risks in a creative and cultural context 110

Unit 19: Maintain and develop your professional capability in the creative and cultural sector 113

Unit 20: Manage a cultural heritage site 116

Unit 21: Manage budgets in a creative and cultural organisation 119

Unit 22: Manage commercial activities for a creative and cultural organisation 122

Unit 23: Manage the security of a cultural venue 125

Unit 24: Manage the volunteer programme for a creative and cultural organisation 128

Unit 25: Plan and deliver learning or interpretation activities in a creative and cultural context 132

Unit 26: Plan and monitor the use of resources in a creative and cultural organisation 135

Unit 27: Professional ethics and judgement for cultural heritage conservation 138

Unit 28: Provide leadership in the creative and cultural sector 141

Unit 29: Represent a creative and cultural organisation 145

Unit 30: Research and provide information on a cultural heritage collection 148

Unit 31: Research, document and catalogue cultural heritage collections 151

Unit 32: Set up and manage information management systems for cultural heritage collections 154

Unit 33: Take measures to conserve cultural heritage 157

Unit 34: Inspect and monitor cultural heritage for conservation purposes 160

Unit 35: Assist with incidents and emergency procedures 163

Unit 36: Demonstrate understanding of customer service 166

Unit 37: Working with colleagues 170

Unit 38: Make and maintain conservation records for cultural heritage 172

Unit 39: Assist customers, visitors or audiences in getting the best from their experience of a creative or cultural organisation 175

Unit 40: Support learning activities in a creative and cultural context 178

Unit 41: Support marketing activities in a creative and cultural context 181

Unit 42: Support fundraising for a creative and cultural organisation 184

Unit 43: Store and retrieve information 187

Unit 44: Identity and cultural diversity 190

Unit 45: Assisting with daily financial issues 192

Unit 46: Provide information on a cultural heritage collection 195

Unit 47: Handle, pack and transport cultural heritage items and objects 198

Unit 48: Build cultural heritage exhibitions and displays 201

Unit 49: Apply procedures for the management of cultural heritage collections 204

Unit 50: Introduction to ethics and professional judgement for cultural heritage conservation 207

Unit 51: Protect cultural heritage through basic conservation measures 210

Unit 52: Undertake routine conservation treatments for cultural heritage 213

Unit 53: Apply preventive conservation measures for cultural heritage 216

Unit 54: Set up and maintain conservation equipment 219

Unit 55: Make copies or representations of items of heritage 222

Unit 56: Handle, clean and reposition cultural heritage objects 225

Unit 57: Promote and sell goods and services in a creative and cultural organisation 228

Unit 58: Work with volunteers in a creative and cultural context 231

Unit 59: Maintain competence and undertake work-related learning in the creative and cultural sector 234

Unit 60: Taking responsibility for work in a creative and cultural context 237

Unit 61: Work effectively with other people in a creative and cultural context 240

Unit 62: Supervise and support the work of others in creative and cultural contexts 243

Unit 63: Deliver learning or interpretation activities in a creative and cultural context 246

Unit 64: Provide interpretation for creative and cultural exhibitions or displays 249

Unit 65: Develop learning materials for use in a creative and cultural context 252

Unit 66: Undertake marketing activities in a creative and cultural context 255

Unit 67: Raise funds for a creative and cultural organisation 258

Unit 68: Control the security of a cultural venue 261

Unit 69: Deliver reliable customer service 264

Unit 70: Catalogue objects and collections 267

Unit 71: Monitor the security and environment of cultural heritage objects 270

Unit 72: Contribute to the care of a cultural venue premise 273

Unit 73: Contribute to the care of cultural heritage objects 276

Unit 74: Provide guided tours in a cultural venue 279

Unit 75: Support the organisation of creative and cultural events or exhibitions 282

Unit 76: Ensure responsibility for actions to reduce risks to health and safety 285

Unit 77: Give customers a positive impression of yourself and your organisation 288

Unit 78: Undertake colour management procedures 291

Unit 79: Undertake photography assignment of cultural heritage objects 294

Unit 80: Maintain an image management system 297

Unit 81: Source, manipulate and export images 300

12 Further information and useful publications 303

13 Professional development and training 304

14 Contact us 305

Annexe A: Assessment requirements/strategy 306

Specification – Pearson Edexcel Level 2 Certificate in Cultural Heritage (QCF), Level 3 Diploma in Cultural Heritage (QCF) and Level 5 Diploma in Cultural Heritage (QCF) – Specification – Issue 2 – July 2014 © Pearson Education Limited 2014

1

Purpose of this specification

This specification sets out:

the objectives of the qualifications

any other qualifications that a learner must have completed before taking these qualifications

any prior knowledge, skills or understanding which the learner is required to have before taking these qualifications

the combination of units that a learner must have completed before the qualifications will be awarded and any pathways

any other requirements that a learner must have satisfied before they will be assessed or before the qualifications will be awarded

the knowledge, skills and understanding that will be assessed as part of the qualifications

the method of any assessment and any associated requirements relating to it

the criteria against which a learner’s level of attainment will be measured (such as assessment criteria)

assessment requirements and/or evidence requirements required as specified by the relevant Sector Skills Council/Standards Setting Body

assessment requirements/strategy as published by the relevant Sector Skills Council/Standards Setting Body

the Apprenticeship Frameworks in which the qualifications are included, where appropriate.

Specification – Pearson Edexcel Level 2 Certificate in Cultural Heritage (QCF), Level 3 Diploma in Cultural Heritage (QCF) and Level 5 Diploma in Cultural Heritage (QCF) – Specification – Issue 2 – July 2014

© Pearson Education Limited 2014

2

1 Introducing Pearson Edexcel NVQ/Competence-based qualifications

What are NVQ/Competence-based qualifications?

National Vocational Qualifications (NVQs) or Competence-based qualifications reflect the skills and knowledge needed to do a job effectively. They are work-based qualifications that give learners the opportunity to demonstrate their competence in the area of work or job role to which the qualification relates.

NVQs/Competence-based qualifications are outcomes-based with no fixed learning programme, allowing flexibility in their delivery to meet the individual learner’s needs. The qualifications are based on the National Occupational Standards (NOS) for the sector, which define what employees, or potential employees, must be able to do and know, and how well they should undertake work tasks and work roles.

Most NVQ/Competence-based qualifications form the competence component of Apprenticeship Frameworks. They are suitable for those in employment or those who are studying at college and have a part-time job or access to a substantial work placement.

Most learners will work towards their qualification in the workplace or in settings that replicate the working environment as specified in the assessment requirements/strategy for the sector. Colleges, training centres and/or employers can offer these qualifications provided they have access to appropriate physical and human resources.

There are three sizes of NVQ/Competence-based qualification in the QCF:

Award (1 to 12 credits)

Certificate (13 to 36 credits)

Diploma (37 credits and above).

Every unit and qualification in the QCF has a credit value.

The credit value of a unit specifies the number of credits that will be awarded to a learner who has met the learning outcomes of the unit.

The credit value of a unit is based on:

one credit for those learning outcomes achievable in 10 hours of learning

learning time – defined as the time taken by learners at the level of the unit, on average, to complete the learning outcomes of the unit to the standard determined by the assessment criteria.


3

2 Qualification summary and key information

Qualification title Pearson Edexcel Level 2 Certificate in Cultural Heritage (QCF)

QCF Qualification Number (QN) 600/1815/X

Qualification framework Qualifications and Credit Framework (QCF)

Regulation start date 18/04/2011

Operational start date 01/06/2011

Approved age ranges 16 – 18

19+

Please note that sector-specific requirements or regulations may prevent learners of a particular age from embarking on this qualification. Please refer to the assessment requirements/strategy.

Credit value 30

Assessment Portfolio of Evidence (internal assessment)

Guided learning hours 192 – 208

Grading information The qualification and units are graded pass/fail.

Entry requirements No prior knowledge, understanding, skills or qualifications are required before learners register for this qualification. However, centres must follow the Pearson Access and Recruitment policy (see Section 9, Access and Recruitment)

Funding For details on funding availability, please check the Learning Aim Reference Service (LARS), which replaces the Learning Aim Reference Application.



4

Qualification title Pearson Edexcel Level 3 Diploma in Cultural Heritage (QCF)

QCF Qualification Number (QN) 600/2010/6




Approved age ranges 16 – 18

19+


Credit value 60







5

Qualification title Pearson Edexcel Level 5 Diploma in Cultural Heritage (QCF)

QCF Qualification Number (QN) 600/1896/3




Approved age ranges 18+


Credit value 75








6

QCF qualification number and qualification title

Centres will need to use the QCF Qualification Number (QN) when they seek public funding for their learners. As well as a QN, each unit within a qualification has a QCF unit reference number (URN).

The qualification title, unit titles and QN will appear on each learner’s final certificate. Centres should tell learners this when recruiting them and registering them with Pearson. There is more information about certification in our UK Information Manual, available on our website: www.edexcel.com

Qualifications objectives

The Pearson Edexcel Level 2 Certificate in Cultural Heritage (QCF) is for learners who work in, or want to work in the culture and heritage sector.

It gives learners the opportunity to:

demonstrate competence in a support role, for example warders, attendants, assistants, volunteers and part-time staff

develop knowledge and skills related to the specified job roles in the culture and heritage sector

have existing skills recognised

achieve a nationally recognised Level 2 qualification

develop their own personal growth and engagement in learning.

The Pearson Edexcel Level 3 Diploma in Cultural Heritage (QCF) is for learners who work in, or want to work in cultural heritage and is based on the day-to-day demands of working in the culture and heritage sector.


demonstrate competence in roles such as assistant archivist, assistant exhibition organiser, museum assistant, assistant museum/art gallery curator, within one of six pathways: cultural heritage, learning and interpretation, conservation, collections management, marketing and fundraising, and photography

develop knowledge and skills related to the specified job roles in the culture and heritage sector






7

The Pearson Edexcel Level 5 Diploma in Cultural Heritage (QCF) is for learners who work in, or want to work in the heritage sector and is based on the day-to-day demands of senior managers.


demonstrate competence as a senior manager

develop knowledge and build on general management skills specifically within a cultural heritage organisation, within one of five pathways: operations, conservation, collections management, learning and interpretation, and marketing and fundraising




Relationship with previous qualifications

These qualifications are not replacements.

Apprenticeships

Creative & Cultural Skills include the Pearson Edexcel Level 2 Certificate in Cultural Heritage (QCF) as the competence component for the Intermediate Apprenticeship in Cultural Heritage. The Pearson Edexcel Level 3 Diploma in Cultural Heritage (QCF) (and associated pathways) is included as the competence component for the Advanced Apprenticeship in Cultural Heritage.

Progression opportunities through Pearson qualifications

Learners who have achieved the Pearson Edexcel Level 2 Certificate in Cultural Heritage (QCF) can progress to the Pearson Edexcel Level 3 Diploma in Cultural Heritage (QCF) or within their current and future roles.

Learners who have achieved the Pearson Edexcel Level 3 Diploma in Cultural Heritage (QCF) can progress to the Pearson Edexcel Level 5 Diploma in Cultural Heritage (QCF) or within their current and future roles.

The Pearson Edexcel Level 5 Diploma in Cultural Heritage (QCF) presents an opportunity for individuals to progress within their current and future roles.

Industry support and recognition

These qualifications are supported by Creative & Cultural Skills, the Sector Skills Council for the creative and cultural industries.

Relationship with National Occupational Standards

These qualifications are based on the National Occupational Standards (NOS) in Cultural Heritage, which were set and designed by Creative & Cultural Skills, the Sector Skills Council for the sector.



8

3 Qualification structures

Pearson Edexcel Level 2 Certificate in Cultural Heritage (QCF)

The learner will need to meet the requirements outlined in the table below before the qualification can be awarded.

Minimum number of credits that must be achieved 30

Number of mandatory credits that must be achieved from Group A 6

Number of optional credits that must be achieved from Group B 24

Unit Unit reference number

Group A: Mandatory units Level Credit Guided learning hours

35 R/601/5941 Assist with incidents and emergency procedures

2 2 18

37 A/502/3571 Working with colleagues 2 1 6

72 D/601/7515 Contribute to the care of a cultural venue premise

2 3 24


Group B: Optional units Level Credit Guided learning hours

38 D/601/6817 Make and maintain conservation records for cultural heritage

2 5 35

39 T/601/6922 Assist customers, visitors or audiences in getting the best from their experience of a creative or cultural organisation

2 4 28

40 L/601/6828 Support learning activities in a creative and cultural context

2 4 28

41 R/601/6832 Support marketing activities in a creative and cultural context

Barred combination with unit: K/601/6822

2 4 28

42 K/601/6822 Support fundraising for a creative and cultural organisation

Barred combination with unit: R/601/6832

2 4 28

43 R/601/2490 Store and retrieve information 2 3 17


9



44 M/501/3961 Identity and cultural diversity 2 2 20

45 K/601/5850 Assisting with daily financial issues 2 3 27

46 D/601/6882 Provide information on a cultural heritage collection

3 6 36

47 J/601/6858 Handle, pack and transport cultural heritage items and objects

3 6 36

48 T/601/6838 Build cultural heritage exhibitions and displays

3 8 48

49 H/601/6835 Apply procedures for the management of cultural heritage collections

3 6 36

50 H/601/6852 Introduction to ethics and professional judgement for cultural heritage conservation

3 5 30

51 R/601/6877 Protect cultural heritage through basic conservation measures

Barred combination with units: J/601/6844 and T/601/6869

3 6 36

52 F/601/6907 Undertake routine conservation treatments for cultural heritage

Barred combination with unit: J/601/6844

3 12 72

53 D/601/6834 Apply preventive conservation measures for cultural heritage


3 12 72

54 J/601/6889 Set up and maintain conservation equipment

3 6 36

55 K/601/6867 Make copies or representations of items of heritage

3 6 36

56 M/601/6854 Handle, clean and reposition cultural heritage objects


3 6 36

57 A/601/6873 Promote and sell goods and services in a creative and cultural organisation

3 6 36



10



58 R/601/6913 Work with volunteers in a creative and cultural context

Barred combination with unit: L/601/6893

3 4 24

59 D/601/6865 Maintain competence and undertake work-related learning in the creative and cultural sector

3 6 36

60 D/601/6901 Taking responsibility for work in a creative and cultural context

3 4 24

61 L/601/6912 Work effectively with other people in a creative and cultural context

3 4 24

62 L/601/6893 Supervise and support the work of others in creative and cultural contexts


3 8 48

63 Y/601/6850 Deliver learning or interpretation activities in a creative and cultural context

3 8 48

64 K/601/6884 Provide interpretation for creative and cultural exhibitions or displays

3 6 36

65 D/601/6994 Develop learning materials for use in a creative and cultural context

3 6 36

66 K/601/6903 Undertake marketing activities in a creative and cultural context

3 8 48

67 M/601/6885 Raise funds for a creative and cultural organisation

3 6 36

68 R/601/6846 Control the security of a cultural venue

3 6 36

69 J/601/1210 Deliver reliable customer service 2 5 33

70 T/601/6841 Catalogue objects and collections 3 6 36

71 T/601/6869 Monitor the security and environment of cultural heritage objects


3 6 36


11



73 J/601/6844 Contribute to the care of cultural heritage objects

Barred combination with units: F/601/6907, R/601/6877, D/601/6834 and M/601/6854

3 6 36

74 R/601/6880 Provide guided tours in a cultural venue

3 8 48

75 H/601/6897 Support the organisation of creative or cultural events or exhibitions

3 6 36

76 A/601/5867 Ensure responsibility for actions to reduce risks to health and safety

3 4 38

77 L/601/0933 Give customers a positive impression of yourself and your organisation

2 5 33

Centres should be aware that within the Level 2 qualification in this specification, learners may be required to meet the demands of unit(s) at Level 3. Centres are advised to consider the support, guidance and opportunities they give to learners to meet the demands of the higher level unit(s) during delivery and assessment of the qualification.



12


The learner will need to meet the requirements outlined in the table below before the qualification can be awarded.



Minimum number of optional credits that must be achieved from Group B 42




3 6 36


3 4 24


3 4 24


3 4 38



3 F/601/6874 Design exhibitions and displays for cultural heritage

4 10 50

15 L/601/6876 Develop, lead and motivate others in a creative and cultural organisation


4 8 40

16 Y/601/6878 Engage with communities on behalf of a creative and cultural organisation

4 8 40

21 Y/601/6881 Manage budgets in a creative and cultural organisation

4 8 40

23 H/601/6883 Manage the security of a cultural venue


4 8 40


13



25 A/601/6887 Plan and deliver learning or interpretation activities in a creative and cultural context

Barred combination with unit: Y/601/6850

4 10 50

26 F/601/6891 Plan and monitor the use of resources in a creative and cultural organisation

4 6 30

29 H/601/6902 Represent a creative and cultural organisation

4 8 40

34 J/601/6861 Inspect and monitor cultural heritage for conservation purposes

3 6 36

36 K/601/1622 Demonstrate understanding of customer service

3 6 40


3 6 36


3 6 36


3 8 48


3 6 36


3 5 30


Barred combination with units: J/601/6844 and T/601/6869

3 6 36



3 12 72



3 12 72


3 6 36



14




3 6 36



3 6 36


3 6 36



3 4 24


Barred combination with units: R/601/6913 and L/601/6876

3 8 48


Barred combination with unit: A/601/6887

3 8 48


3 6 36


3 6 36


3 8 48


3 6 36

68 R/601/6846 Control the security of a cultural venue

Barred combination with unit: H/601/6883

3 6 36



15





3 6 36


Barred combination with units: R/601/6877, M/601/6854, D/601/6834 and F/601/6907

3 6 36


3 8 48


3 6 36




16

Pearson Edexcel Level 3 Diploma in Cultural Heritage (Learning and Interpretation) (QCF)

The learner will need to meet the requirements of the pathway outlined in the table below before the qualification can be awarded.




Minimum number of optional credits that must be achieved from Group C 20




3 6 36


3 4 24


3 4 24


3 6 36


3 6 36


3 4 38


Group B: Optional units (One unit)

Level Credit Guided learning hours


Barred combination with unit: Y/601/6850

4 10 50



3 8 48


17


Group C: Optional units Level Credit Guided learning hours



4 8 40


4 8 40


4 8 40


4 6 30


4 8 40


3 6 40


3 6 36



3 4 24



3 8 48


3 6 36


3 8 48


3 6 36




18

Pearson Edexcel Level 3 Diploma in Cultural Heritage (Conservation) (QCF)







34 J/601/6861 Inspect and monitor cultural heritage for conservation purposes

3 6 36

38 D/601/6817 Make and maintain conservation records for cultural heritage

2 5 35


3 5 30


3 6 36


3 6 36


3 6 36


3 4 24


3 4 24


3 4 38





4 8 40


19




4 6 30


3 6 36


3 8 48


3 12 72


3 12 72


3 6 36


3 6 36



3 4 24



3 8 48


3 6 36




20

Pearson Edexcel Level 3 Diploma in Cultural Heritage (Collections Management) (QCF)








3 6 36


3 6 36


3 6 36


3 4 24


3 4 24



3 6 36


3 4 38




4 10 50



4 8 40


21




4 6 30


3 6 36


3 8 48


3 5 30



3 4 24



3 8 48


3 6 36


3 8 48




22

Pearson Edexcel Level 3 Diploma in Cultural Heritage (Marketing and Fundraising) (QCF)





Minimum number of optional credits that must be achieve from Group C 22




3 6 36


3 4 24


3 4 24


3 4 38



2 F/601/6843 Conduct marketing in a creative and cultural context

Barred combination with unit: K/601/6903

3 6 36


Barred combination with unit: F/601/6843

3 8 48


3 6 36


3 6 36


23





4 8 40


4 8 40


4 8 40


4 6 30


4 8 40


3 6 40


3 6 36



3 4 24



3 8 48


3 8 48




24

Pearson Edexcel Level 3 Diploma in Cultural Heritage (Photography) (QCF)








3 6 36


3 6 36


3 6 36


3 4 24


3 4 24



3 6 36


3 4 38




4 10 50



4 8 40


25




4 6 30


3 6 36


3 8 48


3 5 30



3 4 24



3 8 48


3 6 36


3 8 48

78 M/600/9001 Undertake colour management procedures

3 6 50

79 T/506/3325 Undertake photography assignment of cultural heritage objects

3 5 40

80 A/506/3326 Maintain an image management system

3 7 50

81 F/506/3327 Source, manipulate and export images

3 5 30




26

Pearson Edexcel Level 5 Diploma in Cultural Heritage (Operations) (QCF)



Minimum number of credits that must be achieved at/above level 50





18 D/601/6929 Evaluate and reduce risks in a creative and cultural context

5 10 40

19 R/601/6930 Maintain and develop your professional capability in the creative and cultural sector

5 8 32

20 D/601/6932 Manage a cultural heritage site 5 10 40


4 8 40




3 6 36


4 10 50

5 T/601/6953 Develop and implement a fundraising strategy for a creative and cultural organisation

6 12 48

6 R/601/6958 Develop and implement audience development strategies in creative and cultural contexts

6 12 48

7 L/601/6960 Develop and implement compliance and social responsibility measures in a creative and cultural organisation

6 12 48

8 A/601/6923 Develop and implement learning and interpretation programmes in creative and cultural contexts

5 10 40


27



9 Y/601/6962 Develop and implement learning and interpretation strategies in creative and cultural contexts

6 15 60

10 D/601/6963 Develop and implement marketing and communications strategies in creative and cultural contexts

6 12 48

11 J/601/6925 Develop and maintain information systems for a creative and cultural organisation

5 10 40

12 L/601/6926 Develop options and strategies for conserving cultural heritage

5 10 40

13 R/601/6927 Develop partnerships in the creative and cultural sector

5 10 40

14 M/601/6966 Develop strategies for cultural heritage collections

6 20 80



4 8 40


4 8 40

17 Y/601/6928 Engage with the wider creative and cultural context

5 10 40

22 T/601/6936 Manage commercial activities for a creative and cultural organisation

5 10 40


4 40 8

24 F/601/6938 Manage the volunteer programme for a creative and cultural organisation

5 12 48


4 10 50


4 6 30

27 A/601/6940 Professional ethics and judgement for cultural heritage conservation

5 10 40



28



28 A/601/6968 Provide leadership in the creative and cultural sector


6 10 40


4 8 40

30 F/601/6941 Research and provide information on a cultural heritage collection

5 10 40

31 J/601/6942 Research, document and catalogue cultural heritage collections

5 10 40

32 Y/601/6945 Set up and manage information management systems for cultural heritage collections

5 10 40

33 F/601/6972 Take measures to conserve cultural heritage

6 30 120



29

Pearson Edexcel Level 5 Diploma in Cultural Heritage (Conservation) (QCF)



Minimum number of credits that must achieved at/above level 50





1 M/601/6904 Assess the conservation needs of material cultural heritage

5 10 40


5 10 40


5 8 32


5 10 40


6 30 120




3 6 36


4 10 50

4 M/601/6949 Develop and implement a business plan for a creative or cultural organisation

6 15 60


6 12 48


6 12 48



30




6 12 48


5 10 40


6 15 60


6 12 48


5 10 40


5 10 40


6 20 80



4 8 40


4 8 40


5 10 40


5 10 40



4 8 40


5 10 40


4 8 40


31




5 12 48


4 10 50


4 6 30



6 10 40


4 8 40


5 10 40


5 10 40


5 10 40




32

Pearson Edexcel Level 5 Diploma in Cultural Heritage (Collections Management) (QCF)









6 20 80


5 10 40


5 8 32


5 10 40


5 10 40




5 10 40


3 6 36


4 10 50


6 15 60


6 12 48


6 12 48


33




6 12 48


5 10 40


6 15 60


6 12 48


5 10 40


5 10 40



4 8 40


4 8 40


5 10 40



4 8 40


5 10 40


4 8 40


5 12 48


4 10 50



34




4 6 30


5 10 40



6 10 40


4 8 40


5 10 40


6 30 120



35

Pearson Edexcel Level 5 Diploma in Cultural Heritage (Learning and Interpretation) (QCF)









5 10 40


6 15 60


5 8 32


4 8 40




5 10 40


3 6 36


4 10 50


6 15 60


6 12 48



36




6 12 48


6 12 48


6 12 48


5 10 40


5 10 40


5 10 40


6 20 80

15 L/601/6876

Develop, lead and motivate others in a creative and cultural organisation


4 8 40


4 8 40


5 10 40


5 10 40



5 10 40


4 8 40


5 12 48


37




4 10 50


4 6 30


5 10 40



6 10 40


4 8 40


5 10 40


5 10 40


5 10 40


6 30 120




38

Pearson Edexcel Level 5 Diploma in Cultural Heritage (Marketing and Fundraising) (QCF)






Minimum number of optional credits that must be achieved from Group C 27




5 8 32


4 8 40


4 8 40




6 12 48


6 12 48




5 10 40


3 6 36


39




4 10 50


6 15 60


6 12 48


6 12 48


5 10 40


6 15 60


5 10 40


5 10 40


5 10 40


6 20 80



4 8 40


4 8 40


5 10 40


5 10 40




40




5 10 40


4 8 40


5 12 48


4 10 50


4 6 30


5 10 40



6 10 40


5 10 40


5 10 40


5 10 40


6 30 120



41

4 Assessment

These qualifications are assessed through an externally verified Portfolio of Evidence that consists of evidence gathered during the course of the learner’s work.

To achieve a pass for the full qualification, the learner must achieve all the required units in the stated qualification structure. Each unit has specified learning outcomes and assessment criteria. To pass each unit the learner must:

achieve all the specified learning outcomes

satisfy all the assessment criteria by providing sufficient and valid evidence for each criterion

prove that the evidence is their own.

The learner must have an assessment record that identifies the assessment criteria that have been met, and it should be cross-referenced to the evidence provided. The assessment record should include details of the type of evidence and the date of assessment. The unit specification or suitable centre documentation can be used to form an assessment record.

It is important that the evidence provided to meet the assessment criteria of the unit and learning outcomes is:

Valid relevant to the standards for which competence is claimed

Authentic produced by the learner

Current sufficiently recent to create confidence that the same skill, understanding or knowledge persist at the time of the claim

Reliable indicates that the learner can consistently perform at this level

Sufficient fully meets the requirements of the standards.

Learners can provide evidence of occupational competence from:

current practice where evidence is generated from a current job role

a programme of development where evidence comes from assessment opportunities built into a learning programme, whether at or away from the workplace. The evidence provided must meet the requirements of the Sector Skills Council’s assessment requirements/strategy.

the Recognition of Prior Learning (RPL) where a learner can demonstrate that they can meet the assessment criteria within a unit through knowledge, understanding or skills they already possess without undertaking a course of development. They must submit sufficient, reliable, authentic and valid evidence for assessment. Evidence submitted based on RPL should provide confidence that the same level of skill/understanding/knowledge exists at the time of claim as existed at the time the evidence was produced. RPL is acceptable for accrediting a unit, several units, or a whole qualification.

Further guidance is available in the policy document Recognition of Prior Learning Policy and Process available on the Edexcel website.

a combination of these.



42

Assessment requirements/strategy

The assessment requirements/strategy for these qualifications has been included in Annexe A. It sets out the overarching assessment principles and the framework for assessing the qualifications to ensure that they remain valid and reliable. It has been developed by Creative & Cultural Skills in partnership with employers, training providers, awarding organisations and the regulatory authorities.

Types of evidence

To achieve a unit, the learner must gather evidence that shows that they have met the required standard specified in the assessment criteria as well as the requirements of the Creative & Cultural Skills assessment requirements/strategy. As stated in the assessment requirements/strategy, the evidence for these qualifications can take a variety of forms as indicated below:

direct observation of the learner’s performance by their assessor (O)

outcomes from oral or written questioning (Q&A)

products of the learner’s work (P)

personal statements and/or reflective accounts (RA)

outcomes from simulation (S)

professional discussion (PD)

assignment, project/case studies (A)

authentic statements/witness testimony (WT)

expert witness testimony (EWT)

evidence of Recognition of Prior Learning (RPL).

Learners can use the abbreviations for cross-referencing purposes in their portfolios.

Learners can also use one piece of evidence to prove their knowledge, skills and understanding across different assessment criteria and/or across different units. It is not necessary for learners to have each assessment criterion assessed separately. They should be encouraged to reference evidence to the relevant assessment criteria. Evidence must be available to the assessor, internal verifier and Pearson standards verifier.

Any specific evidence requirements for individual units are stated in the unit introduction for the units in Section 11.

There is further guidance about assessment on our website. Please see Section 12 for details.


43

Assessment of knowledge

These qualifications consist of the following knowledge-based unit:

M/501/3961 Identity and cultural diversity

This unit must be assessed in line with the Creative & Cultural Skills assessment strategy/requirements. Any specific assessment requirements for this unit are stated in the unit introduction for the unit in Section 11.

Other units within these qualifications include knowledge-based learning outcomes and assessment criteria. The evidence provided to meet these learning outcomes and assessment criteria must be in line with Creative & Cultural Skills assessment strategy/requirements. Any specific assessment requirements are stated in the unit introduction for the units in Section 11.

Centres need to look closely at the verbs used for each assessment criterion in these units when devising the assessment to ensure that learners can provide evidence with sufficient breadth and depth to meet the requirements. Any assignment brief should indicate clearly, which assessment criteria are being targeted.

Centres are encouraged to give learners realistic scenarios and to maximise the use of practical activities in delivery and assessment. To avoid over-assessment, centres are encouraged to link delivery and assessment across the knowledge-based units and learning outcomes.

Credit transfer

Credit transfer describes the process of using a credit or credits awarded in the context of a different qualification or awarded by a different awarding organisation towards the achievement requirements of another qualification. All awarding organisations recognise the credits awarded by all other awarding organisations that operate within the QCF.

If learners achieve credits with other awarding organisations, they do not need to retake any assessment for the same units. The centre must keep evidence of unit achievement.



44

5 Centre resource requirements

As part of the approval process, centres must make sure that the resource requirements below are in place before offering the qualifications.

Centres must have the appropriate physical resources to support both the delivery and assessment of the qualifications. For example, a workplace in line with industry standards, or a Realistic Working Environment (RWE), where permitted, as specified in the assessment requirements/strategy for the sector, equipment, IT, learning materials, teaching rooms.

Where permitted, RWE must offer the same conditions as the normal day-to-day working environment, with a similar range of demands, pressures and requirements for cost-effective working.

Centres must meet any specific human and physical resource requirements outlined in the assessment requirements/strategy in Annexe A. Staff assessing learners must meet the occupational competence requirements within the overarching assessment requirements/strategy for the sector.

There must be systems in place to ensure the continuing professional development for staff delivering the qualifications.

Centres must have appropriate health and safety policies, procedures and practices in place for the delivery of the qualifications.

Centres must deliver the qualifications in accordance with current equality legislation. For further details on Pearson’s commitment to the Equality Act 2010, please see Section 9 Access and recruitment and Section 10 Access to qualifications for learners with disabilities or specific needs. For full details on the Equality Act 2010, please go to the Home Office website, www.gov.uk/government/organisations/home-office

http://www.gov.uk/government/organisations/home-office�


45

6 Centre recognition and approval

Centre recognition

Centres that have not previously offered Pearson Edexcel accredited vocational qualifications need to apply for and be granted centre recognition and approval as part of the process for approval to offer individual qualifications.

Existing centres will be given ‘automatic approval’ for a new qualification if they are already approved for a qualification that is being replaced by a new qualification and the conditions for automatic approval are met.

Guidance on seeking approval to deliver Pearson Edexcel vocational qualifications is available at www.pearsonwbl.edexcel.com/qualifications-approval.

Approvals agreement

All centres are required to enter into an approval agreement, which is a formal commitment by the head or principal of a centre, to meet all the requirements of the specification and any associated codes, conditions or regulations. Pearson will act to protect the integrity of the awarding of qualifications. If centres do not comply with the agreement, this could result in the suspension of certification or withdrawal of approval.

http://pearsonwbl.edexcel.com/Our-support/Pages/qualifications-approval.aspx�



46

7 Quality assurance of centres

Quality assurance is at the heart of vocational qualifications. Centres will internally assess NVQs/Competence-based qualifications using internal quality assurance procedures to ensure standardisation of assessment across all learners. Pearson uses external quality assurance procedures to check that all centres are working to national standards. It gives us the opportunity to identify and provide support, if needed, to safeguard certification. It also allows us to recognise and support good practice.

For the qualifications in this specification, the Pearson quality assurance model is as described below.

Centres offering Pearson Edexcel NVQs/Competence-based qualifications will usually receive two standards verification visits per year (a total of two days per year). The exact frequency and duration of standards verifier visits must reflect the centre’s performance, taking account of the number:

of assessment sites

and throughput of learners

and turnover of assessors

and turnover of internal verifiers.

For centres offering a full Pearson BTEC Apprenticeship (i.e. all elements of the Apprenticeship are delivered with Pearson through registration of learners on a Pearson BTEC Apprenticeship framework) a single standards verifier will be allocated to verify all elements of the Pearson BTEC Apprenticeship programme. If a centre is also offering stand-alone NVQs/Competence-based qualifications in the same sector as a full Pearson BTEC Apprenticeship, the same standards verifier will be allocated.

In order for certification to be released, confirmation is required that the National Occupational Standards (NOS) for assessment, verification and for the specific occupational sector are being consistently met.

Centres are required to declare their commitment to ensuring quality and to providing appropriate opportunities for learners that lead to valid and accurate assessment outcomes.

For further details, please go to the UK NVQ Quality Assurance Centre Handbook and the Edexcel NVQs, SVQs and competence-based qualifications – Delivery Requirements and Quality Assurance Guidance on our website, at www.pearsonwbl.edexcel.com/NVQ-competence-based

http://www.edexcel.com/quals/BTEC/quality/Pages/documents.aspx�

http://pearsonwbl.edexcel.com/quals/NVQ-competence-based-qcf/Pages/default.aspx�


47

8 Programme delivery

Centres are free to offer the qualifications using any mode of delivery (for example full-time, part-time, evening only, distance learning,) that meets learners’ needs. However, centres must make sure that learners have access to the resources identified in the specification and to the sector specialists delivering and assessing the units. Centres must have due regard to Pearson’s policies that may apply to different modes of delivery.

Those planning the programme should aim to address the occupational nature of the qualification by:

engaging with learners, initially, through planned induction, and subsequently through the involvement of learners in planning for assessment opportunities

using naturally occurring workplace activities and products to present evidence for assessment against the requirements of the qualification

developing a holistic approach to assessment by matching evidence to different assessment criteria, learning outcomes and units, as appropriate, thereby reducing the assessment burden on learners and assessors

taking advantage of suitable digital methods to capture evidence.



48

9 Access and recruitment

Pearson’s policy regarding access to its qualifications is that:

they should be available to everyone who is capable of reaching the required standards

they should be free from any barriers that restrict access and progression

there should be equal opportunities for all wishing to access the qualifications.

Centres must ensure that their learner recruitment process is conducted with integrity. This includes ensuring that applicants have appropriate information and advice about the qualification to ensure that it will meet their needs.

Centres should review applicants’ prior qualifications and/or experience, considering whether this profile shows that they have the potential to achieve the qualification.

For learners with disabilities and specific needs, this review will need to take account of the support available to them during the delivery and assessment of the qualification. The review must take account of the information and guidance in Section 10 Access to qualifications for learners with disabilities or specific needs.

Learners may be aged between 14 and 16 and therefore potentially vulnerable. Where learners are required to spend time and be assessed in work settings, it is the centre’s responsibility to ensure that the work environment they go into is safe.


49

10 Access to qualifications for learners with disabilities or specific needs

Equality and fairness are central to our work. Pearson’s Equality Policy requires that all learners should have equal opportunity to access our qualifications and assessments and that our qualifications are awarded in a way that is fair to every learner.

We are committed to making sure that:

learners with a protected characteristic (as defined by the Equality Act 2010) are not, when they are undertaking one of our qualifications, disadvantaged in comparison to learners who do not share that characteristic

all learners achieve the recognition they deserve from undertaking a qualification and that this achievement can be compared fairly to the achievement of their peers.

Learners taking a qualification can be assessed in British Sign Language or Irish Sign Language where it is permitted for the purpose of reasonable adjustments.

Details on how to make adjustments for learners with protected characteristics are given in the policy document Reasonable Adjustment and Special Considerations Policy for Edexcel Vocational Qualifications.

This document is available on our website, at www.edexcel.com/Policies

http://www.edexcel.com/Policies/Pages/default.aspx�



50

11 Unit format

Each unit has the following sections.

Unit title

The unit title is on the QCF and this form of words will appear on the learner’s Notification of Performance (NOP).

Unit reference number

Each unit is assigned a unit reference number that appears with the unit title on the Register of Regulated Qualifications.

QCF level

All units and qualifications within the QCF have a level assigned to them. There are nine levels of achievement, from Entry to level 8. The QCF Level Descriptors inform the allocation of the level.

Credit value

All units have a credit value. When a learner achieves a unit, they gain the specified number of credits. The minimum credit value is 1 and credits can be awarded in whole numbers only.

Guided learning hours

Guided learning hours are the times when a tutor, trainer or facilitator is present to give specific guidance towards the learning aim for a programme. This definition includes workplace guidance to support the development of practical job-related skills, tutorials and supervised study in, for example, open learning centres and learning workshops. It also includes the time spent by staff assessing learners’ achievements, for example in the assessment of competence for NVQs/Competence qualifications.

Unit aim

This gives a summary of what the unit aims to do.

Unit assessment requirements/evidence requirements

The SSC/B set the assessment/evidence requirements. Learners must provide evidence according to each of the requirements stated in this section.


51

Learning outcomes

The learning outcomes of a unit set out what a learner knows, understands or is able to do as the result of a process of learning.

Assessment criteria

The assessment criteria specify the standard required by the learner to achieve the learning outcome.



52

Unit 1: Assess the conservation needs of material cultural heritage

Unit reference number: M/601/6904

QCF level: 5

Credit value: 10

Guided learning hours: 40

Unit aim

This unit is about assessing the conservation needs of cultural heritage. Learners will be required to identify and report on potential threats to the heritage from environmental conditions. This can be applied to a single object, a collection of more than one object, a series of collections, or a building or other structure.


There are no specific assessment requirements for this unit. Please refer to the overall Creative & Cultural Skills assessment requirements/strategy.

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

53

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Id

entify

and e

valu

ate

how

the

her

itag

e is

use

d o

r dis

pla

yed c

urr

ently

and if

rele

vant

how

this

may

chan

ge

in t

he

futu

re

1.2

Id

entify

any

per

sonal

, cu

ltura

l, h

isto

ric,

spiritual

, sy

mbolic

or

finan

cial

si

gnific

ance

that

the

her

itag

e has

1

Know

the

signific

ance

and

conte

xt o

f th

e her

itag

e to

be

asse

ssed

1.3

Id

entify

and e

valu

ate

any

risk

s to

the

her

itag

e or

its

envi

ronm

ent

pose

d b

y under

taki

ng t

he

eval

uat

ion

2.1

Eva

luat

e th

e m

ater

ial pro

per

ties

and t

ypic

al d

egra

dat

ion p

atte

rns

of

the

type

of

her

itag

e bei

ng e

xam

ined

2.2

Eva

luat

e th

e item

usi

ng a

ppro

priat

e m

ethods

and w

ithout

com

pro

mis

ing t

he

inte

grity

of

the

her

itag

e

2

Be

able

to e

valu

ate

the

phys

ical

nat

ure

an

d c

onditio

n o

f th

e her

itag

e

2.3

Im

ple

men

t an

appro

priat

e le

vel of

eval

uat

ion,

if n

eces

sary

usi

ng

det

aile

d lev

els

of

anal

ysis

and w

her

e nec

essa

ry s

eeki

ng a

nd

inte

rpre

ting e

xper

t an

alys

is o

r opin

ion

3.1

Id

entify

the

thre

ats

that

may

be

pose

d t

o t

he

her

itag

e by

rele

vant

envi

ronm

enta

l co

nditio

ns

3.2

Eva

luat

e th

e im

pac

t usi

ng a

ppro

priat

e m

ethods

and w

ithout

com

pro

mis

ing t

he

inte

grity

of

the

her

itag

e

3

Be

able

to a

sses

s th

e im

pac

t of

the

envi

ronm

ent

and

pote

ntial

chan

ges

on t

he

her

itag

e 3.3

Id

entify

and r

ecom

men

d a

ny

ongoin

g m

onitoring t

hat

is

nee

ded

as

par

t of

the

asse

ssm

ent

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

54

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

4.1

Sum

mar

ise

the

resu

lts

of

the

asse

ssm

ent,

incl

udin

g t

he

implic

atio

ns

of

taki

ng n

o f

urt

her

act

ion

4.2

Anal

yse

and e

xpla

in t

he

resu

lts

of

the

asse

ssm

ent,

incl

udin

g t

he

implic

atio

ns

of

taki

ng n

o f

urt

her

act

ion

4

Be

able

to

form

ula

te a

nd

report

the

findin

gs

of

the

asse

ssm

ent

4.3

Apply

suitab

le f

orm

ats

for

the

pre

senta

tion o

f in

form

atio

n

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________


55

Unit 2: Conduct marketing in a creative and cultural context

Unit reference number: F/601/6843

QCF level: 3

Credit value: 6


Unit aim

This unit is about preparing for, conducting and reviewing marketing activities in a creative and cultural organisation. It could include, for instance, preparing and distributing press releases, creating advertisements, co-ordinating mailings, using web-based marketing, or organising promotional events.



This unit is a barred combination with unit 66: K/601/6903 Undertake marketing activities in a creative and cultural context.

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

56

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

D

efin

e th

e ai

m o

f th

e m

arke

ting a

ctiv

itie

s, r

efer

ring t

o t

he

mar

keting

and c

om

munic

atio

ns

stra

tegy

if r

equired

1.2

D

efin

e th

e ta

rget

audie

nce

for

mar

keting a

ctiv

itie

s

1.3

Set

ach

ieva

ble

, m

easu

rable

obje

ctiv

es f

or

mar

keting a

ctiv

itie

s an

d

iden

tify

the

fact

ors

that

will

indic

ate

succ

ess

1.4

Pre

par

e an

d c

ost

a p

lan iden

tify

ing w

hat

mar

keting a

ctiv

itie

s w

ill

hap

pen

when

1

Be

able

to d

evel

op

a m

arke

ting p

lan

1.5

Ensu

re t

he

mar

keting p

lan c

onfo

rms

with r

elev

ant

legis

lation,

guid

elin

es,

codes

of

conduct

and o

rgan

isat

ional

polic

ies

2.1

Id

entify

and s

ecure

the

support

of peo

ple

and o

rgan

isat

ions

who n

eed

to b

e in

volv

ed in m

arke

ting c

om

munic

atio

ns

2.2

M

anag

e th

e pro

duct

ion o

f co

py

and m

ater

ials

, en

suring t

hey

are

dis

trib

ute

d v

ia t

he

rele

vant

med

ia

2.3

Ensu

re a

ll m

arke

ting c

opy

and m

ater

ials

are

acc

ura

te a

nd c

onfo

rm t

o

the

org

anis

atio

n’s

appro

ved s

tyle

2.4

Ensu

re t

he

conte

nt

and d

esig

n o

f m

ater

ials

are

appro

priat

e fo

r th

e in

tended

audie

nce

s

2

Be

able

to c

onduct

m

arke

ting

com

munic

atio

ns

2.5

Ensu

re t

hat

copy

and m

ater

ials

are

del

iver

ed a

ccord

ing t

o a

gre

ed

pro

duct

ion s

ched

ule

s

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

57

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3.1

Im

ple

men

t a

stra

tegy

for

colle

ctin

g d

ata

to e

valu

ate

the

effe

ctiv

enes

s of

mar

keting a

ctiv

itie

s

3.2

U

se a

ny

opport

unitie

s th

at a

rise

during m

arke

ting a

ctiv

itie

s to

colle

ct

dat

a re

leva

nt

to m

easu

ring s

ucc

ess

3.3

Anal

yse

colle

cted

dat

a an

d u

se it

to e

valu

ate

the

succ

ess

of

mar

keting

activi

ties

3

Be

able

to r

evie

w

mar

keting

activi

ties

3.4

U

se t

he

resu

lts

of

the

eval

uat

ion t

o m

odify

activi

ties

wher

e re

quired

an

d t

o info

rm f

utu

re m

arke

ting a

ctiv

ity

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________



58

Unit 3: Design exhibitions and displays for cultural heritage


QCF level: 4

Credit value: 10


Unit aim

This unit is about developing exhibitions or displays (which may be permanent or temporary) for cultural heritage.



Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

59

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Id

entify

the

budget

and r

esourc

es a

vaila

ble

for

the

exhib

itio

n o

r dis

pla

y

1.2

Agre

e th

e purp

ose

of

the

exhib

itio

n o

r dis

pla

y, t

he

item

s to

be

dis

pla

yed,

and t

he

spac

e to

be

use

d

1.3

Id

entify

and t

ake

into

acc

ount

any

requirem

ents

for

vis

itors

with

spec

ial ac

cess

nee

ds

1.4

D

evel

op p

ote

ntial

des

igns

for

the

exhib

itio

n o

r dis

pla

y

1.5

Cre

ate

visu

al r

epre

senta

tions

or

mock

-ups

to c

onve

y des

igns

1

Be

able

to d

esig

n

an e

xhib

itio

n o

r dis

pla

y

1.6

Agre

e a

pre

ferr

ed d

esig

n w

ith t

he

rele

vant

peo

ple

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

60

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2.1

Cre

ate

and a

gre

e a

pro

ject

pla

n f

or

the

exhib

itio

n o

r dis

pla

y sp

ecifyi

ng

tim

esca

les

and r

esourc

es

2.2

Car

ry o

ut

a risk

ass

essm

ent

for

the

inst

alla

tion a

nd o

per

atio

n o

f th

e ex

hib

itio

n o

r dis

pla

y

2.3

Cre

ate

and a

gre

e a

brief

or

set

of

inst

ruct

ions

for

final

isin

g a

nd

inst

allin

g t

he

exhib

itio

n o

r dis

pla

y, d

raw

ing o

n s

pec

ialis

t ex

per

tise

if

nec

essa

ry

2

Be

able

to p

lan a

nd

monitor

the

const

ruct

ion o

f an

ex

hib

itio

n o

r dis

pla

y

2.4

M

onitor

the

build

or

inst

alla

tion o

f th

e ex

hib

itio

n o

r dis

pla

y to

ensu

re

it c

orr

esponds

with t

he

des

ign

2.5

M

onitor

expen

diture

or

reso

urc

e use

to e

nsu

re t

he

pro

ject

sta

ys

within

budget

2.6

Ensu

re t

hat

hea

lth a

nd s

afet

y re

gula

tions

are

met

3.1

M

inim

ise

any

dis

ruption c

ause

d b

y th

e ex

hib

itio

n o

r dis

pla

y

3.2

Ensu

re t

hat

the

use

of

the

exhib

itio

n o

r dis

pla

y m

eets

hea

lth a

nd

safe

ty r

egula

tions

3

Be

able

to o

vers

ee

and e

valu

ate

an

exhib

itio

n o

r dis

pla

y 3.3

Eva

luat

e th

e su

cces

s of

the

exhib

itio

n o

r dis

pla

y des

ign,

incl

udin

g

thro

ugh f

eedbac

k fr

om

vis

itors

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________


61

Unit 4: Develop and implement a business plan for a creative or cultural organisation


QCF level: 6

Credit value: 15


Unit aim

This unit is about developing and implementing a business plan for a cultural heritage organisation or operation. This includes communicating and building support for the plan, monitoring its implementation and evaluating its success.



Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

62

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

D

evel

op a

sta

tem

ent

of

what

the

org

anis

atio

n a

spires

to a

chie

ve

1.2

Id

entify

and t

he

org

anis

atio

n’s

purp

ose

and its

key

obje

ctiv

es

1.3

Im

ple

men

t ac

tivi

ties

whic

h invo

lve

appro

priat

e co

lleag

ues

and

stak

ehold

ers

in t

he

dev

elopm

ent

of th

e org

anis

atio

n’s

vis

ion a

nd

mis

sion

1.4

D

evel

op a

com

munic

atio

ns

pla

n w

hic

h p

rese

nts

the

visi

on a

nd m

issi

on

to t

he

org

anis

atio

n’s

sta

ff a

nd s

take

hold

ers

1

Be

able

to d

evel

op

and c

om

munic

ate

the

org

anis

atio

n’s

vi

sion a

nd m

issi

on

1.5

Eva

luat

e th

e vi

sion a

nd m

issi

on t

o a

sses

s its

appro

priat

enes

s fo

r th

e org

anis

atio

n’s

oper

atin

g e

nvi

ronm

ent

2.1

Eva

luat

e th

e org

anis

atio

n’s

curr

ent

posi

tion in t

erm

s of

activi

ties

, finan

ces,

fundin

g o

r sa

les,

com

munic

atio

ns

and m

arke

ting,

oper

atio

ns,

and r

esourc

ing a

nd s

taff

ing

2.2

Ass

ess

the

org

anis

atio

n’s

curr

ent

mar

ket

posi

tion a

gai

nst

com

pet

itor

or

com

par

ator

org

anis

atio

ns

2.3

Id

entify

and r

esea

rch c

urr

ent

and t

arget

audie

nce

s, c

ust

om

ers

or

clie

nts

, an

d p

artn

ers

2

Be

able

to e

valu

ate

the

org

anis

atio

n’s

cu

rren

t posi

tion

2.4

Im

ple

men

t a

SW

OT (

stre

ngth

s, w

eakn

esse

s, o

pport

unitie

s an

d

thre

ats)

anal

ysis

in r

elat

ion t

o p

ote

ntial

str

ateg

ies

for

achie

ving t

he

org

anis

atio

n’s

obje

ctiv

es

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

63

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3.1

Anal

yse

inte

lligen

ce o

n t

he

org

anis

atio

n’s

posi

tion a

nd m

arke

t to

dev

elop a

nd a

gre

e st

rate

gie

s fo

r ac

hie

ving its

obje

ctiv

es

3.2

D

evel

op o

bje

ctiv

es a

nd p

lans

for

each

of

the

org

anis

atio

n’s

funct

ional

ar

eas

(e.g

. oper

atio

ns,

fin

ance

, sa

les

or

fundra

isin

g,

mar

keting a

nd

com

munic

atio

ns,

and r

esou

rcin

g)

to a

chie

ve t

he

stra

tegic

obje

ctiv

es

3.3

Id

entify

the

reso

urc

es a

nd f

inan

ce n

eeded

to r

ealis

e th

e org

anis

atio

n’s

pla

ns

3.4

D

evel

op c

ontingen

cies

for

exte

rnal

chan

ges

that

may

im

pac

t on t

he

org

anis

atio

n’s

pla

ns

3

Be

able

to d

evel

op

and c

om

munic

ate

a busi

nes

s pla

n

3.5

Im

ple

men

t ac

tivi

ties

whic

h c

om

munic

ate

the

busi

nes

s pla

n o

r re

leva

nt

par

ts o

f it t

o o

ther

s in

the

org

anis

atio

n a

s ap

pro

priat

e to

thei

r ro

les

4.1

Eva

luat

e pro

gre

ss a

gai

nst

the

busi

nes

s pla

n a

nd m

ake

inte

rven

tions

wher

e ap

pro

priat

e to

ensu

re o

bje

ctiv

es a

re a

chie

ved

4.2

Rev

iew

the

busi

nes

s pla

n in t

he

light

of

chan

ges

in o

rgan

isat

ional

obje

ctiv

es a

nd in t

he

oper

atin

g e

nvi

ronm

ent

4

Be

able

to m

onitor

and r

evie

w t

he

busi

nes

s pla

n

4.3

Eva

luat

e th

e su

cces

s of

the

busi

nes

s pla

n in e

nab

ling t

he

org

anis

atio

n’s

vis

ion t

o b

e ac

hie

ved

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________



64

Unit 5: Develop and implement a fundraising strategy for a creative and cultural organisation

Unit reference number: T/601/6953

QCF level: 6

Credit value: 12


Unit aim

This unit is about identifying fundraising objectives and targets and developing and implementing a strategy to raise funds for a creative and cultural organisation.



Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

65

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Im

ple

men

t re

sear

ch o

f pas

t, c

urr

ent

and p

rosp

ective

funder

s an

d

what

and h

ow

they

hav

e fu

nded

1.2

D

evel

op a

dat

abas

e of

fundin

g s

ourc

es a

nd o

pport

unitie

s

1.3

Anal

yse

and e

valu

ate

pas

t fu

ndin

g a

ctiv

itie

s

1.4

Im

ple

men

t re

sear

ch o

f org

anis

atio

nal

and e

xter

nal

eve

nts

, fa

ctors

and

chan

ges

that

may

aff

ect

futu

re fundin

g a

nd a

nal

yse

thei

r pote

ntial

im

plic

atio

ns

for

fundra

isin

g a

ctiv

ity

1

Be

able

to r

esea

rch

fundin

g

opport

unitie

s an

d

the

fundin

g

envi

ronm

ent

1.5

Id

entify

any

area

s w

her

e it w

ould

be

ben

efic

ial to

consu

lt o

r

co-o

rdin

ate

with e

xter

nal

org

anis

atio

ns

or

peo

ple

on f

undra

isin

g

activi

ties

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

66

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2.1

D

efin

e fu

ndra

isin

g o

bje

ctiv

es incl

udin

g w

hat

is

to b

e fu

nded

and t

he

amount

of

money

nee

ded

2.2

Ass

ess

pote

ntial

fundra

isin

g s

trat

egie

s an

d t

hei

r st

rength

s an

d

wea

knes

ses

in c

urr

ent

and a

ntici

pat

ed f

utu

re e

nvi

ronm

ents

2.3

D

evel

op a

str

ateg

y th

at is

most

suited

to m

eeting f

undra

isin

g

obje

ctiv

es

2.4

Im

ple

men

t ac

tivi

ty t

hat

ensu

res

that

fundra

isin

g a

ctiv

itie

s ar

e co

nsi

sten

t w

ith t

he

org

anis

atio

n’s

bra

ndin

g o

r im

age

and m

arke

ting

and c

om

munic

atio

ns

stra

tegie

s

2.5

D

evel

op a

budget

ed p

lan f

or

fundra

isin

g a

ctiv

itie

s, s

etting o

ut

clea

r ta

rget

s, a

ctio

ns,

acc

ounta

bili

ties

and t

imes

cale

s

2

Be

able

to d

evel

op

a fu

ndra

isin

g

stra

tegy

and

imple

men

tation

pla

n

2.6

Co-o

rdin

ate

the

pla

n w

ith c

olle

agues

so t

hat

it

avoid

s co

nflic

ting w

ith

priorities

and p

lans

in o

ther

par

ts o

f th

e org

anis

atio

n

3.1

Im

ple

men

t ac

tivi

ties

that

ensu

re s

yste

ms

are

in p

lace

to m

onitor

the

flow

of

funds

and r

esourc

es

3.2

Im

ple

men

t ac

tivi

ty t

o m

onitor

and r

evie

w f

undra

isin

g a

ctiv

itie

s ag

ainst

tar

get

s an

d b

udget

s, t

akin

g a

ctio

n t

o m

odify

activi

ties

wher

e nec

essa

ry

3.3

Im

ple

men

t ac

tivi

ty t

o m

onitor

the

fundin

g e

nvi

ronm

ent

for

chan

ges

an

d m

odify

the

fundra

isin

g s

trat

egy

to a

ccom

modat

e th

em

3

Be

able

to m

onitor

and r

evie

w

imple

men

tation o

f th

e st

rate

gy

3.4

Rev

iew

the

fundra

isin

g s

trat

egy

and p

lan a

nd t

hei

r im

ple

men

tation,

usi

ng t

he

lear

nin

g g

ained

to im

pro

ve p

ract

ices

and c

ontr

ibute

to t

he

dev

elopm

ent

of

fundra

isin

g s

taff

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

67

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________



68

Unit 6: Develop and implement audience development strategies in creative and cultural contexts

Unit reference number: R/601/6958

QCF level: 6

Credit value: 12


Unit aim

This unit is about developing and implementing an audience (visitor, market) development strategy for a creative and cultural organisation, including through setting in process and monitoring relevant programmes of activity.



Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

69

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Rev

iew

pas

t an

d c

urr

ent

audie

nce

dev

elopm

ent

stra

tegie

s

1.2

Rev

iew

curr

ent

thin

king in t

he

sect

or

and r

esea

rch a

nd a

sses

s st

rate

gie

s use

d b

y co

mpar

ator

org

anis

atio

ns

1.3

Id

entify

curr

ent

and p

ote

ntial

audie

nce

s an

d a

sses

s th

eir

nee

ds

1.4

Id

entify

any

gap

s in

info

rmat

ion a

bout

curr

ent

and p

ote

ntial

au

die

nce

s, c

arry

ing o

ut

or

com

mis

sionin

g r

esea

rch a

s nee

ded

1

Be

able

to s

cope

an

audie

nce

dev

elopm

ent

stra

tegy

1.5

Id

entify

the

org

anis

atio

nal

obje

ctiv

es in e

ngag

ing d

iffe

rent

audie

nce

s

2.1

D

efin

e th

e purp

ose

and m

ajor

obje

ctiv

es f

or

the

stra

tegy,

work

ing

with o

ther

s as

appro

priat

e

2.2

D

evel

op r

esea

rch w

hic

h iden

tifies

how

new

audie

nce

exp

erie

nce

s ca

n

be

inco

rpora

ted t

hro

ugh d

iffe

rent

stra

tegie

s

2.3

Ass

ess

pote

ntial

str

ateg

ies

in t

erm

s of

thei

r ben

efits

to d

iffe

rent

audie

nce

s an

d a

bili

ty t

o m

eet

org

anis

atio

nal

obje

ctiv

es a

nd p

olic

ies

2.4

Ass

ess

phys

ical

, in

telle

ctual

and e

conom

ic o

bst

acle

s an

d o

pport

unitie

s re

leva

nt

to d

iffe

rent

options

for

mee

ting a

udie

nce

nee

ds

2.5

Ass

ess

implic

atio

ns

of

the

curr

ent

and p

ote

ntial

res

ourc

es a

vaila

ble

to

imple

men

t th

e st

rate

gy

2

Be

able

to d

evel

op

and a

gre

e an

au

die

nce

dev

elopm

ent

stra

tegy

2.6

D

evel

op a

suitab

le a

udie

nce

dev

elopm

ent

stra

tegy

and a

gre

e it w

ith

the

rele

vant

peo

ple

fro

m a

cross

the

org

anis

atio

n

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

70

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3.1

D

evel

op a

gre

emen

ts f

or

the

pro

gra

mm

e an

d t

imes

cale

s fo

r im

ple

men

ting t

he

stra

tegy

with t

he

rele

vant

peo

ple

3.2

Id

entify

how

pro

gra

mm

es inte

ract

with o

ther

act

ivitie

s in

the

org

anis

atio

n,

ensu

ring a

ctiv

itie

s ar

e co

-ord

inat

ed

3.3

Im

ple

men

t w

ork

with t

he

rele

vant

peo

ple

to m

arke

t, p

rom

ote

and

del

iver

the

agre

ed p

rogra

mm

es

3

Be

able

to

imple

men

t an

au

die

nce

dev

elopm

ent

stra

tegy

3.4

Im

ple

men

t ac

tivi

ty t

o m

onitor

the

imple

men

tation o

f th

e st

rate

gy

and

mak

e ad

just

men

ts t

o a

ctiv

itie

s as

appro

priat

e

4.1

Im

ple

men

t ac

tivi

ty t

o e

nsu

re a

udie

nce

s hav

e ad

equat

e opport

unitie

s to

pro

vide

feed

bac

k on p

rogra

mm

es

4.2

Im

ple

men

t ac

tivi

ty t

o m

onitor

how

wel

l in

div

idual

act

ivitie

s an

d

pro

gra

mm

es a

re m

eeting t

hei

r obje

ctiv

es a

nd c

ontr

ibuting t

o t

he

ove

rall

stra

tegy

4.3

Eva

luat

e th

e ove

rall

effe

ctiv

enes

s of th

e st

rate

gy

and its

effec

t on t

he

org

anis

atio

n a

nd its

res

ourc

es

4

Be

able

to r

evie

w

and e

valu

ate

audie

nce

dev

elopm

ent

stra

tegy

4.4

Id

entify

any

modific

atio

ns

to t

he

stra

tegy

that

would

im

pro

ve its

fu

ture

effec

tive

nes

s

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________


71

Unit 7: Develop and implement compliance and social responsibility measures in a creative and cultural organisation

Unit reference number: L/601/6960

QCF level: 6

Credit value: 12


Unit aim

This unit is about putting policies and procedures in place to ensure that the organisation meets legal and regulatory requirements and responds appropriately to ethical, environmental and social concerns. The relevant requirements are wide-ranging and, depending on the type and scope of the organisation, can include company and charity law; health and safety and environmental regulations; employment, equal opportunities and disability law; child protection regulations; planning and listed buildings regulations; and financial reporting requirements. The unit is likely to apply to a senior member of the organisation such as the chief executive, company secretary or clerk to the governors, or to a manager with specific responsibility for compliance issues.



Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

72

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Id

entify

leg

al a

nd r

egula

tory

req

uirem

ents

and e

thic

al,

envi

ronm

enta

l an

d s

oci

al e

xpec

tations

rele

vant

to t

he

org

anis

atio

n

1.2

D

evel

op r

esea

rch a

nd k

eep u

p-t

o-d

ate

with r

equirem

ents

and

expec

tations

rele

vant

to t

he

org

anis

atio

n

1.3

Eva

luat

e th

e im

plic

atio

ns

of

the

rele

vant

requirem

ents

and r

egula

tions

for

the

org

anis

atio

n

1.4

Im

ple

men

t ac

tivi

ty t

o r

evie

w c

urr

ent

polic

ies

and p

ract

ices

and

iden

tify

are

as w

her

e th

e org

anis

atio

n m

ight

fail

to m

eet

emer

gin

g

requirem

ents

and e

xpec

tations

1.5

Id

entify

ris

ks t

o t

he

org

anis

atio

n if

it f

ails

to m

eet

the

rele

vant

requirem

ents

and e

xpec

tations

1

Be

able

to iden

tify

th

e im

plic

atio

ns

of

legal

and

regula

tory

re

quirem

ents

and

envi

ronm

enta

l,

ethic

al a

nd s

oci

al

expec

tations

rele

vant

to t

he

org

anis

atio

n

1.6

Id

entify

any

nee

d f

or,

and w

her

e re

quired

obta

in,

legal

or

oth

er

spec

ialis

t ad

vice

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

73

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2.1

D

evel

op a

nd m

ainta

in e

ffec

tive

polic

ies

and p

roce

dure

s to

ensu

re t

hat

th

e org

anis

atio

n is

com

plia

nt

with a

ll re

leva

nt

legis

lation a

nd

regula

tions

2.2

Im

ple

men

t ac

tivi

ty t

o e

nsu

re t

hat

mea

sure

s ar

e in

pla

ce t

o p

rote

ct o

r in

sure

agai

nst

ris

ks f

rom

fai

ling t

o m

eet

rele

vant

requirem

ents

or

expec

tations

2.3

Im

ple

men

t ac

tivi

ty t

o e

nsu

re t

hat

polic

ies

and p

roce

dure

s ar

e ap

pro

ved a

nd s

igned

off b

y th

e re

leva

nt

peo

ple

in t

he

org

anis

atio

n

2.4

D

evel

op a

pla

n t

o c

omm

unic

ate

det

ails

of

the

polic

ies

and p

roce

dure

s to

all

rele

vant

peo

ple

in t

he

org

anis

atio

n

2

Be

able

to d

evel

op

and im

ple

men

t co

mplia

nce

and

soci

al r

esponsi

bili

ty

polic

ies

and

pro

cedure

s

2.5

Im

ple

men

t ac

tivi

ty t

o m

onitor

how

polic

ies

and p

roce

dure

s ar

e put

into

pla

ce a

nd m

ake

reco

mm

endat

ions

for

impro

vem

ents

3.1

Pro

vide

info

rmat

ion,

advi

ce a

nd g

uid

ance

to s

upport

gove

rnan

ce a

nd

dec

isio

n-m

akin

g in lin

e w

ith c

om

plia

nce

and s

oci

al r

esponsi

bili

ty

polic

ies

and p

roce

dure

s

3.2

Im

ple

men

t ac

tivi

ty t

o e

nsu

re t

hat

ther

e is

a f

oru

m f

or

dis

cuss

ing a

nd

explo

ring g

ove

rnan

ce iss

ues

in a

tim

ely

and e

ffec

tive

man

ner

3.3

D

evel

op a

rec

ord

and c

om

munic

ate

gove

rnan

ce d

ecis

ions

within

the

org

anis

atio

n a

nd a

s re

quired

for

stat

uto

ry p

urp

ose

s

3

Be

able

to s

upport

gove

rnan

ce a

nd

dec

isio

n-m

akin

g t

o

ensu

re t

hat

it

mee

ts c

om

plia

nce

an

d s

oci

al

resp

onsi

bili

ty

requirem

ent

3.4

Rev

iew

and if

nec

essa

ry r

evis

e co

mplia

nce

and r

esponsi

bili

ty p

olic

ies

at a

nnual

inte

rval

s or

more

fre

quen

tly

if r

equired

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

74

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________


75

Unit 8: Develop and implement learning and interpretation programmes in creative and cultural contexts

Unit reference number: A/601/6923

QCF level: 5

Credit value: 10


Unit aim

This unit is about designing and managing learning and interpretation programmes. Learners will need to identify the purpose and target audience for the programme, as well as implement the programme. The unit also requires them to carry out an evaluation of the programme and to revise the programme as appropriate for future use.



Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

76

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Exp

lain

the

ove

rall

purp

ose

of

the

lear

nin

g a

nd inte

rpre

tation

pro

gra

mm

e in

lin

e w

ith a

ny

ove

rall

org

anis

atio

nal

str

ateg

y

1.2

Id

entify

rel

evan

t ta

rget

audie

nce

s an

d t

hei

r nee

ds

1.3

Res

earc

h a

nd r

evie

w c

om

par

ator

pro

gra

mm

es t

o info

rm t

he

dev

elopm

ent

of

the

pro

gra

mm

e

1.4

Agre

e th

e obje

ctiv

es o

f th

e ove

rall

lear

nin

g o

r in

terp

reta

tion

pro

gra

mm

e

1

Be

able

to iden

tify

th

e purp

ose

and

obje

ctiv

es f

or

a le

arnin

g a

nd

inte

rpre

tive

pro

gra

mm

e

1.5

Agre

e th

e ove

rall

budget

for

imple

men

ting t

he

pro

gra

mm

e

2.1

D

evel

op t

he

pro

gra

mm

e en

suring t

hat

it

mee

ts t

he

iden

tified

obje

ctiv

es a

nd a

udie

nce

nee

ds

2.2

Id

entify

the

mat

eria

ls,

reso

urc

es a

nd e

xter

nal

ass

ista

nce

nee

ded

to

imple

men

t th

e pro

gra

mm

e

2.3

Pe

rform

a r

isk

asse

ssm

ent

for

key

elem

ents

of

the

pro

gra

mm

e an

d

dev

elop a

contingen

cy p

lan f

or a

ny

unex

pec

ted c

ircu

mst

ance

s

2

Be

able

to d

evel

op

a le

arnin

g a

nd

inte

rpre

tive

pro

gra

mm

e

2.4

Ensu

re a

ny

nec

essa

ry lic

ensi

ng,

insu

rance

and c

ontr

acts

are

in p

lace

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

77

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3.1

D

efin

e re

quirem

ents

and p

aram

eter

s fo

r in

div

idual

eve

nts

and

activi

ties

tak

ing p

lace

within

the

pro

gra

mm

e

3.2

Com

munic

ate

clea

rly

with o

ther

s in

volv

ed in im

ple

men

ting t

he

pro

gra

mm

e

3.3

Cla

rify

that

suitab

le p

rom

otional

and info

rmat

ive

mat

eria

ls a

re m

ade

avai

lable

thro

ugh m

edia

appro

priat

e to

the

inte

nded

audie

nce

3.4

Cla

rify

that

eve

nts

hav

e bee

n d

esig

ned

and c

om

munic

atio

ns

conduct

ed in a

way

that

is

appro

priat

e to

audie

nce

nee

ds

3

Be

able

to

imple

men

t a

lear

nin

g o

r in

terp

retive

pro

gra

mm

e

3.5

Im

ple

men

t re

leva

nt

hea

lth,

safe

ty a

nd s

ecurity

pro

cedure

s in

rel

atio

n

to a

ny

obje

cts

and r

esourc

es u

sed in t

he

pro

gra

mm

e

4.1

Im

ple

men

t ap

pro

priat

e m

ethods

to e

valu

ate

indiv

idual

eve

nts

within

th

e pro

gra

mm

e

4.2

D

eter

min

e how

wel

l ev

ents

are

mee

ting t

hei

r obje

ctiv

es a

nd

contr

ibuting t

o t

hose

of

the

ove

rall

pro

gra

mm

e

4.3

Eva

luat

e th

e pro

gra

mm

e in

rel

atio

n t

o its

succ

ess

in m

eeting t

he

nee

ds

of

the

rele

vant

audie

nce

s an

d t

he

org

anis

atio

n

4

Be

able

to e

valu

ate

a le

arnin

g a

nd

inte

rpre

tive

pro

gra

mm

e

4.4

Rev

iew

and r

evis

e th

e pro

gra

mm

e to

im

pro

ve its

futu

re e

ffec

tive

nes

s

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

78

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________


79

Unit 9: Develop and implement learning and interpretation strategies in creative and cultural contexts

Unit reference number: Y/601/6962

QCF level: 6

Credit value: 15


Unit aim

This unit is about developing, implementing and evaluating an overall strategy for learning and interpretation for a creative and cultural organisation, site or collection. The strategy may incorporate programmes of events, exhibitions, displays, outreach activities, multimedia presentations, web-based and written materials, as appropriate to context.



Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

80

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Eva

luat

e th

e ef

fect

iven

ess

and a

ppro

priat

enes

s of

pas

t an

d c

urr

ent

lear

nin

g a

nd inte

rpre

tation s

trat

egie

s

1.2

D

evel

op a

pla

n t

o r

esea

rch a

nd a

sses

s st

rate

gie

s use

d b

y co

mpar

ator

org

anis

atio

ns

1.3

Id

entify

the

rele

vant

targ

et a

udie

nce

s an

d inve

stig

ate

thei

r nee

ds

1.4

Id

entify

the

org

anis

atio

nal

obje

ctiv

es t

hat

the

stra

tegy

nee

ds

to

contr

ibute

to

1

Be

able

to s

cope

a le

arnin

g a

nd

inte

rpre

tation

stra

tegy

1.5

Id

entify

curr

ent

and p

ote

ntial

res

ourc

es a

vaila

ble

for

dev

elopin

g a

nd

imple

men

ting t

he

stra

tegy

2.1

D

eter

min

e th

e purp

ose

, m

ajor

them

es a

nd o

bje

ctiv

es f

or

the

stra

tegy,

w

ork

ing w

ith o

ther

s as

appro

priat

e

2.2

D

raw

concl

usi

ons

bas

ed o

n a

n e

xplo

ration o

f pote

ntial

options

for

the

stra

tegy,

dev

elopin

g innova

tive

appro

aches

wher

e re

leva

nt

2.3

Ass

ess

the

risk

s an

d b

enef

its

of

diffe

rent

options

in t

erm

s of

mee

ting

org

anis

atio

nal

obje

ctiv

es a

nd a

udie

nce

nee

ds

2.4

Ass

ess

phys

ical

, in

telle

ctual

and e

conom

ic o

bst

acle

s an

d o

pport

unitie

s re

leva

nt

to t

he

diffe

rent

options

2

Be

able

to d

evel

op

and a

gre

e a

lear

nin

g a

nd

inte

rpre

tation

stra

tegy

2.5

D

evel

op a

nd a

gre

e a

suitab

le lea

rnin

g a

nd inte

rpre

tation s

trat

egy

and

com

munic

ate

it t

o a

ll re

leva

nt

peo

ple

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

81

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3.1

D

evel

op a

n im

ple

men

tation p

lan f

or

the

stra

tegy,

iden

tify

ing

pro

gra

mm

es o

f ac

tivi

ty,

reso

urc

e re

quirem

ents

, tim

esca

les

and

eval

uat

ion s

trat

egie

s

3.2

D

evel

op t

he

pla

n t

o e

nsu

re it

take

s ac

count

of

and e

nco

ura

ges

cr

eative

appro

aches

to inte

rpre

tation

3.3

Id

entify

how

pro

gra

mm

es inte

ract

with o

ther

act

ivitie

s in

the

org

anis

atio

n,

and e

nsu

re a

ctiv

itie

s ar

e co

ord

inat

ed

3.4

Id

entify

res

ponsi

bili

ties

for

imple

men

ting t

he

diffe

rent

par

ts o

f th

e st

rate

gy

and d

eleg

ate

or

com

mis

sion t

he

rele

vant

activi

ties

, en

suring

the

rele

vant

peo

ple

are

fully

brief

ed

3

Be

able

to

imple

men

t a

lear

nin

g a

nd

inte

rpre

tation

stra

tegy

3.5

Im

ple

men

t ac

tivi

ty t

o m

onitor

the

imple

men

tation o

f th

e st

rate

gy

and

mak

e ad

just

men

ts t

o a

ctiv

itie

s as

appro

priat

e

4.1

Im

ple

men

t ac

tivi

ty t

o e

nsu

re a

udie

nce

s hav

e ad

equat

e opport

unitie

s to

pro

vide

feed

bac

k on lea

rnin

g a

nd inte

rpre

tive

act

ivitie

s

4.2

Im

ple

men

t ac

tivi

ty t

o m

onitor

how

wel

l in

div

idual

act

ivitie

s an

d

pro

gra

mm

es a

re m

eeting t

hei

r obje

ctiv

es a

nd c

ontr

ibuting t

o t

he

ove

rall

stra

tegy

4.3

D

raw

concl

usi

ons

bas

ed o

n a

n e

valu

atio

n o

f th

e ove

rall

effe

ctiv

enes

s of

the

stra

tegy

and its

eff

ect

on t

he

org

anis

atio

n a

nd its

res

ourc

es

4

Be

able

to r

evie

w

and e

valu

ate

lear

nin

g a

nd

inte

rpre

tation

stra

tegy

4.4

Id

entify

any

modific

atio

ns

to t

he

stra

tegy

that

would

im

pro

ve its

fu

ture

effec

tive

nes

s

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

82

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________


83

Unit 10: Develop and implement marketing and communications strategies in creative and cultural contexts

Unit reference number: D/601/6963

QCF level: 6

Credit value: 12


Unit aim

This unit is about identifying and researching target markets, exploring market trends and other organisations’ activities, and developing and implementing a strategy to meet the organisation’s marketing objectives.



Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

84

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Id

entify

the

org

anis

atio

n’s

vis

ion a

nd o

bje

ctiv

es a

nd a

sses

s th

eir

implic

atio

ns

for

mar

keting a

nd c

om

munic

atio

ns

1.2

Id

entify

uniq

ue

selli

ng p

roposi

tions

that

the

org

anis

atio

n c

an o

ffer

to

the

mar

ket

1.3

Im

ple

men

t re

sear

ch t

o iden

tify

exi

stin

g a

nd e

mer

gin

g t

rends

in t

he

sect

or

and a

sses

s th

eir

rele

vance

to t

he

org

anis

atio

n

1.4

Id

entify

the

activi

ties

of

com

pet

itor

and c

om

par

ator

org

anis

atio

ns

and

asse

ss t

hei

r st

rength

s an

d w

eakn

esse

s

1.5

Id

entify

curr

ent

and t

arget

mar

kets

and s

ubgro

ups

within

them

, id

entify

ing t

he

serv

ices

or

pro

duct

s th

at a

re o

f va

lue

to t

hem

1

Be

able

to r

esea

rch

and a

sses

s th

e org

anis

atio

n’s

m

arke

t

1.6

Sco

pe

and d

eleg

ate

or

com

mis

sion c

ust

om

er o

r au

die

nce

res

earc

h

wher

e nee

ded

to info

rm d

ecis

ion-m

akin

g

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

85

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2.1

D

efin

e th

e obje

ctiv

es t

o b

e m

et b

y th

e m

arke

ting a

nd c

om

munic

atio

ns

stra

tegy

2.2

D

efin

e ke

y m

essa

ges

about

the

org

anis

atio

n’s

ser

vice

s or

pro

duct

s to

su

it e

ach t

arget

mar

ket

2.3

Id

entify

mar

keting m

ethods

that

are

appro

priat

e to

eac

h t

arget

m

arke

t an

d t

o t

he

mes

sages

to b

e co

nve

yed

2.4

Id

entify

pote

ntial

mar

keting a

nd c

om

munic

atio

ns

stra

tegie

s, a

sses

s th

eir

stre

ngth

s an

d w

eakn

esse

s in

rel

atio

n t

o t

he

targ

et m

arke

ts,

and

dev

elop a

n o

vera

ll st

rate

gy

to m

eet

the

iden

tified

obje

ctiv

es

2.5

D

evel

op p

lans

to im

ple

men

t th

e st

rate

gy,

iden

tify

ing a

nd w

ork

ing

within

the

avai

lable

res

ourc

es

2.6

Im

ple

men

t ac

tivi

ties

to e

nsu

re t

he

stra

tegy

is s

upport

ed a

s ap

pro

priat

e by

a su

itab

le s

ales

and a

dve

rtis

ing p

lan,

public

rel

atio

ns

stra

tegy,

pro

gra

mm

e of

even

ts a

nd w

eb s

ite

or

oth

er p

rom

otional

m

edia

2

Be

able

to d

evel

op

and im

ple

men

t a

mar

keting a

nd

com

munic

atio

ns

stra

tegy

2.7

Im

ple

men

t ac

tivi

ties

to e

nsu

re t

he

mar

keting a

nd c

om

munic

atio

ns

stra

tegy

is incl

uded

in t

he

org

anis

atio

n’s

ove

rall

stra

tegic

or

busi

nes

s pla

n

3.1

Im

ple

men

t ac

tivi

ties

to m

onitor

and e

valu

ate

the

impac

t an

d c

ost

-ef

fect

iven

ess

of

the

mar

keting a

nd c

om

munic

atio

ns

stra

tegy

3

Be

able

to r

evie

w

and e

valu

ate

the

stra

tegy

3.2

Rev

iew

and r

evis

e th

e m

arke

ting a

nd c

om

munic

atio

ns

stra

tegy

in

resp

onse

to e

valu

atio

n

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

86

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________


87

Unit 11: Develop and maintain information systems for a creative and cultural organisation

Unit reference number: J/601/6925

QCF level: 5

Credit value: 10


Unit aim

This unit is about developing and maintaining systems to store and manage the organisation’s information. It is about understanding the types of information that need to be stored and the access to that information that is required by different users. You will need to develop the information system to ensure that it is maximised to meet the needs of all users while maintaining appropriate levels of security.



Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

88

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e l ea

rnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

D

istinguis

h t

he

dat

a th

at n

eeds

to b

e re

cord

ed a

nd m

ade

avai

lable

an

d h

ow

it

is c

urr

ently

bei

ng s

tore

d a

nd a

cces

sed

1.2

Eva

luat

e th

e ef

fect

iven

ess

of

the

org

anis

atio

n's

polic

ies

for

dat

a st

ora

ge,

han

dlin

g a

nd s

ecurity

1.3

Eva

luat

e w

het

her

the

info

rmat

ion s

yste

ms

and p

roce

dure

s ar

e su

itab

le f

or

what

is

bei

ng d

ocu

men

ted

1.4

M

akin

g r

ecom

men

dat

ions

for

impro

vem

ent

1

Be

able

to r

evie

w

curr

ent

info

rmat

ion

syst

ems

and

polic

ies

1.5

See

k sp

ecia

list

advi

ce o

n a

lter

nat

ive

syst

ems

and m

ethods

of

work

ing

if n

eces

sary

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

89

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2.1

D

evel

op o

r m

odify

dat

a st

ora

ge,

han

dlin

g a

nd s

ecurity

polic

ies

as

nec

essa

ry

2.2

Cla

rify

the

syst

em’s

cap

acity

for

han

dlin

g t

he

volu

me

and f

orm

at o

f dat

a nee

ded

2.3

Spec

ify

the

cate

gories

of

use

r w

ho s

hould

hav

e ac

cess

to t

he

syst

em

and t

he

leve

l of

acce

ss a

ppro

priat

e fo

r ea

ch

2.4

Cla

rify

the

dat

a outp

uts

nee

ded

and e

nsu

re t

hey

are

rea

dily

obta

inab

le

2.5

D

evel

op g

uid

elin

es a

nd p

roce

dure

s fo

r ac

cess

ing a

nd a

men

din

g d

ata

2.6

Ensu

re t

hat

the

secu

rity

and w

her

e re

leva

nt

confiden

tial

ity

of

dat

a ar

e m

ainta

ined

2

Be

able

to d

evel

op

and im

ple

men

t in

form

atio

n

syst

ems

2.7

D

evel

op p

roce

dure

s to

ensu

re t

hat

the

info

rmat

ion r

emai

ns

clea

n a

nd

up t

o d

ate

3.1

Anal

yse

how

the

syst

em inte

ract

s an

d w

ork

s w

ith o

ther

com

pute

rise

d

or

man

ual

sys

tem

s in

the

org

anis

atio

n

3.2

Id

entify

opport

unitie

s fo

r in

tegra

tion a

nd d

ata-

shar

ing

3.3

Rev

iew

the

effe

ctiv

enes

s of

the

syst

em in p

roduci

ng t

he

info

rmat

ion

required

by

use

rs

3.4

Im

ple

men

t an

d r

evie

w im

pro

vem

ents

to t

he

info

rmat

ion s

yste

m

3

Be

able

to e

valu

ate

the

work

ing a

nd

use

of

info

rmat

ion

syst

ems

3.5

Eva

luat

e th

e use

of

the

dat

a st

ora

ge

syst

em a

nd its

ass

oci

ated

pro

cedure

s

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

90

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________


91

Unit 12: Develop options and strategies for conserving cultural heritage


QCF level: 5

Credit value: 10


Unit aim

This unit is about identifying and evaluating conservation options. It includes, making recommendations and negotiating actions, following assessment of multi-faceted conservation problems, such as complex objects brought to a studio for treatment or advice, a strategy for the management of a collection or building, or a response to a specific threat or conservation issue.



Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

92

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Eva

luat

e a

range

of

pote

ntial

conse

rvat

ion o

ptions

bas

ed o

n a

deq

uat

e as

sess

men

t an

d r

esea

rch

1.2

D

istinguis

h w

her

e options

require

nove

l or

adap

ted c

onse

rvat

ion

mea

sure

s to

be

applie

d

1.3

Eva

luat

e w

hat

will

be

nee

ded

to d

evel

op a

nd im

ple

men

t (o

r co

mm

issi

on)

the

conse

rvat

ion m

easu

res

required

by

the

rele

vant

options

1.4

Car

ry o

ut

a risk

and b

enef

it a

nal

ysis

of

each

pote

ntial

option

1

Be

able

to iden

tify

an

d e

valu

ate

conse

rvat

ion

options

1.5

Eva

luat

e th

e im

plic

atio

ns

of

each

pote

ntial

option f

or

futu

re u

se,

acce

ss a

nd c

onse

rvat

ion o

f th

e her

itag

e

2.1

Eva

luat

e th

e re

sourc

e im

plic

atio

ns

of

diffe

rent

options,

and w

her

e re

leva

nt

pote

ntial

sourc

es o

f re

sourc

ing o

r fu

ndin

g

2.2

Id

entify

and e

valu

ate

the

implic

atio

ns

of

any

legis

lation,

off

icia

l guid

ance

or

org

anis

atio

nal

polic

y re

leva

nt

to t

he

diffe

rent

options

2

Be

able

to d

evel

op

advi

ce,

reco

mm

endat

ions

or

polic

y re

lating t

o

conse

rvat

ion

options

2.3

D

raw

concl

usi

ons

and c

om

munic

ate

your

reco

mm

endat

ions

and

dec

isio

ns

clea

rly

and c

onci

sely

3.1

N

egotiat

e an

d a

gre

e a

pre

ferr

ed o

ption w

ith t

he

rele

vant

org

anis

atio

n(s

) or

per

son(s

)

3

Be

able

to d

evel

op

or

neg

otiat

e a

pre

ferr

ed

conse

rvat

ion

option

3.2

Rec

ord

the

agre

ed a

ctio

ns

in a

n a

ppro

priat

e fo

rmat

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

93

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________



94

Unit 13: Develop partnerships in the creative and cultural sector


QCF level: 5

Credit value: 10


Unit aim

This unit is about understanding, developing and maintaining effective partnerships with external organisations and other stakeholders. It involves understanding the benefits of working with other organisations, agreeing partnerships and reviewing the effectiveness of those partnerships.



Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

95

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Id

entify

opport

unitie

s fo

r, a

nd e

valu

ate

the

ben

efits

of,

work

ing w

ith

oth

er o

rgan

isat

ions

and indiv

idual

s

1

Be

able

to iden

tify

opport

unitie

s fo

r fo

rmin

g

par

tner

ship

s 1.2

Res

earc

h t

he

obje

ctiv

es o

f pot

ential

par

tner

org

anis

atio

ns

and

indiv

idual

s

2.1

Com

munic

ate

and a

gre

e th

e in

tentions

and e

xpec

tations

of

the

par

tner

ship

2.2

N

egotiat

e an

d a

gre

e th

e re

sponsi

bili

ties

and r

ole

s of

each

par

tner

2.3

Exp

lain

mutu

ally

ben

efic

ial obje

ctiv

es f

or

the

par

tner

ship

2

Be

able

to a

gre

e par

tner

ship

s w

ith

oth

er o

rgan

isat

ions

or

indiv

idual

s

2.4

Eva

luat

e th

e ty

pe

and lev

el o

f fo

rmal

ity

of

par

tner

ship

nee

ded

3.1

Car

ry o

ut

resp

onsi

bili

ties

and a

ctio

ns

as a

gre

ed

3.2

Rev

iew

and e

valu

ate

the

effe

ctiv

enes

s of

the

par

tner

ship

in m

eeting

its

obje

ctiv

es

3

Be

able

to m

onitor

and r

evie

w

par

tner

ship

w

ork

ing

3.3

See

k fe

edbac

k fr

om

par

tner

s to

info

rm t

he

dev

elopm

ent

of

curr

ent

and f

utu

re p

artn

ersh

ips

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

96

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________


97

Unit 14: Develop strategies for cultural heritage collections


QCF level: 6

Credit value: 20


Unit aim

This unit is about developing a strategy for developing a cultural heritage collection. It can be applied to a specific collection, to a group of collections, or to the collections across an organisation generally.



Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

98

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Rev

iew

and e

valu

ate

exis

ting o

r pre

vious

colle

ctio

ns

stra

tegie

s an

d

use

the

resu

lts

to info

rm c

urr

ent

thin

king

1.2

D

raw

concl

usi

ons

regar

din

g s

trat

egie

s fo

r th

e co

llect

ion b

ased

on t

he

view

s of

colle

agues

1.3

Ass

ess

the

purp

ose

of

the

colle

ctio

n a

nd t

he

visi

on a

nd o

bje

ctiv

es t

hat

th

e org

anis

atio

n h

as f

or

it

1.4

Ass

ess

the

scope,

sig

nific

ance

, st

rength

s an

d w

eakn

esse

s of

the

colle

ctio

n

1.5

Ass

ess

the

colle

ctio

n’s

curr

ent

and p

lanned

use

and its

rel

atio

nsh

ip t

o

the

org

anis

atio

n’s

obje

ctiv

es

1.6

Id

entify

pote

ntial

futu

re d

evel

opm

ents

and r

esourc

e im

plic

atio

ns

affe

ctin

g t

he

org

anis

atio

n a

nd a

sses

s th

eir

implic

atio

ns

for

the

colle

ctio

n

1

Be

able

to r

evie

w

and s

cope

colle

ctio

ns

dev

elopm

ent

stra

tegie

s

1.7

Sco

pe

a dev

elopm

ent

stra

tegy

for

the

colle

ctio

n

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

99

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2.1

Exp

lain

the

aim

s fo

r dev

elopin

g t

he

colle

ctio

n,

incl

udin

g a

ny

ethic

al

consi

der

atio

ns

to b

e ta

ken into

acc

ount

2.2

In

vest

igat

e an

d a

sses

s th

e options

for

the

dev

elopm

ent

of

the

colle

ctio

n

2.3

Ass

ess

the

pote

ntial

effec

t of ac

quis

itio

ns

and d

isposa

ls o

n t

he

colle

ctio

n

2.4

Eva

luat

e an

y cu

rren

t ac

quis

itio

ns

and d

isposa

ls p

olic

ies

and c

rite

ria

for

the

colle

ctio

n,

com

par

ing t

hem

with t

hose

use

d in o

ther

org

anis

atio

ns

2.5

Id

entify

the

reso

urc

es a

vaila

ble

for

acquis

itio

ns

and e

stab

lish p

riorities

fo

r th

e co

llect

ion

2.6

Est

ablis

h p

roce

dure

s fo

r m

onitoring a

cquis

itio

ns

and d

isposa

ls a

nd t

he

effe

ctiv

enes

s of

the

asso

ciat

ed p

olic

ies

2

Be

able

to d

evel

op

acquis

itio

ns

and

dis

posa

ls p

olic

ies

and p

roce

dure

s

2.7

D

evel

op a

pla

n t

o c

om

munic

ate

polic

ies,

pro

cedure

s an

d g

uid

elin

es f

or

acquis

itio

ns

and d

isposa

ls t

o t

he

rele

vant

peo

ple

3.1

Rev

iew

any

exis

ting loan

s polic

y fo

r th

e co

llect

ion,

com

par

ing it

with

sim

ilar

polic

ies

in c

om

par

able

org

anis

atio

ns

3.2

Ass

ess

the

reso

urc

e im

plic

atio

ns

and e

ffec

t on t

he

org

anis

atio

n o

f le

ndin

g a

nd b

orr

ow

ing ite

ms

3.3

D

evel

op a

loan

s polic

y fo

r th

e co

llect

ion t

hat

incl

udes

crite

ria

for

lendin

g a

nd b

orr

ow

ing

3.4

Est

ablis

h a

nd c

om

munic

ate

stan

dar

ds

of

care

for

item

s lo

aned

to

borr

ow

ers

3

Be

able

to d

evel

op

loan

s polic

ies

and

pro

cedure

s

3.5

Est

ablis

h p

roce

dure

s fo

r m

onitoring a

nd r

evie

win

g t

he

loan

s polic

y

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

10

0

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________


101

Unit 15: Develop, lead and motivate others in a creative and cultural organisation


QCF level: 4

Credit value: 8


Unit aim

This unit is designed for people who lead work groups in a creative and cultural context. It concerns ensuring that the team’s objectives are contributing appropriately to those of the organisation, allocating work effectively and leading, motivating and supporting the development of others.



This unit is a barred combination with unit 62: L/601/6893 Supervise and support the work of others in creative and cultural contexts and unit 28: A/601/6968 Provide leadership in the creative and cultural sector.

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

10

2

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Eva

luat

e th

e org

anis

atio

n’s

obje

ctiv

es a

nd h

ow

the

team

’s o

bje

ctiv

es

contr

ibute

to t

hem

1.2

D

evel

op p

lans

for

achie

ving t

he

team

’s o

bje

ctiv

es

1.3

Exp

lain

work

pla

ns

to t

eam

mem

ber

s in

suff

icie

nt

det

ail an

d a

t a

leve

l an

d p

ace

appro

priat

e to

them

1.4

Cla

rify

the

work

to b

e done

with e

ach p

erso

n w

ithin

the

team

1.5

D

emonst

rate

the

support

of

team

mem

ber

s fo

r w

ork

pla

ns

and

obje

ctiv

es

1

Be

able

to d

evel

op

work

obje

ctiv

es

and p

lans

1.6

Allo

cate

work

in a

way

that

tak

es a

ccount

of

team

mem

ber

s’ w

ork

ro

les,

cap

acitie

s, a

bili

ties

and s

tren

gth

s

2.1

Rev

iew

and r

evis

e pla

ns

regula

rly

taki

ng a

ccou

nt

of

team

, in

div

idual

an

d e

xter

nal

chan

ges

2.2

D

emonst

rate

a t

rust

ing a

nd o

pen

envi

ronm

ent

within

the

team

that

en

coura

ges

pee

r su

pport

and o

pen

com

munic

atio

n

2.3

D

emonst

rate

that

act

ivitie

s pro

vide

appro

priat

e dev

elopm

ent

opport

unitie

s fo

r in

div

idual

s

2.4

Agre

e obje

ctiv

es a

nd a

ctio

n p

lans

for

oth

ers’

dev

elopm

ent

2.5

Pr

ovi

de

const

ruct

ive

sugges

tions

and e

nco

ura

gem

ent

to o

ther

s fo

r im

pro

ving t

hei

r w

ork

2

Be

able

to lea

d a

nd

dev

elop o

ther

s

2.6

D

emonst

rate

they

tre

at o

ther

s w

ith c

ourt

esy

and r

espec

t th

eir

div

ersi

ty

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

10

3

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3.1

Pr

ovi

de

opport

unitie

s fo

r te

am m

ember

s to

eva

luat

e th

eir

ow

n w

ork

3.2

Rev

iew

and e

valu

ate

work

at

poin

ts w

her

e it is

most

lik

ely

to m

ainta

in

and im

pro

ve p

erfo

rman

ce

3.3

Bas

e as

sess

men

ts o

n v

alid

crite

ria

and c

lear

evi

den

ce,

ensu

ring t

eam

m

ember

s ar

e aw

are

of

the

pro

cess

and c

rite

ria

use

d

3.4

Exp

lain

and f

ollo

w a

ny

form

al p

roce

sses

for

revi

ews

or

appra

isal

s th

at

are

use

d b

y th

e org

anis

atio

n

3.5

Enab

le t

eam

mem

ber

s to

res

pond t

o f

eedbac

k an

d r

ecom

men

d h

ow

th

ey c

ould

im

pro

ve t

hei

r w

ork

3

Be

able

to r

evie

w

oth

ers’

work

and

pro

vide

feed

bac

k

3.6

Ensu

re t

he

confiden

tial

ity

of

all fe

edbac

k to

indiv

idual

s an

d t

eam

s

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________



104

Unit 16: Engage with communities on behalf of a creative and cultural organisation


QCF level: 4

Credit value: 8


Unit aim

This unit is about engaging with existing and additional communities relevant to a creative and cultural organisation’s purpose and objectives.



Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

10

5

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Id

entify

exi

stin

g a

nd n

ew c

om

munitie

s to

work

with t

hat

are

rel

evan

t to

the

org

anis

atio

n’s

purp

ose

and o

bje

ctiv

es

1.2

Att

end r

elev

ant

even

ts t

o e

ngag

e w

ith iden

tified

com

munitie

s an

d

def

ine

thei

r in

tere

sts

and n

eeds

1.3

D

escr

ibe

activi

ties

use

d p

revi

ousl

y to

engag

e w

ith c

om

munitie

s an

d

eval

uat

e th

eir

succ

ess

1

Be

able

to d

evel

op

a pla

n f

or

work

ing

with t

he

org

anis

atio

n’s

co

mm

unitie

s

1.4

D

evel

op a

pla

n f

or

work

ing w

ith t

arget

com

munitie

s, b

asin

g it

on

under

stan

din

g o

f th

e co

mm

unitie

s an

d t

he

input

of

rele

vant

colle

agues

2.1

Id

entify

fin

ance

and r

esourc

es f

or

com

munity

engag

emen

t ac

tivi

ties

2.2

Tak

e ap

pro

priat

e ac

tion t

o d

evel

op p

rogra

mm

es,

even

ts a

nd a

ctiv

itie

s to

appea

l to

iden

tified

com

munitie

s

2.3

M

arke

t an

d p

rom

ote

act

ivitie

s as

nee

ded

, usi

ng m

ethods

appro

priat

e to

the

targ

et c

om

munitie

s

2

Be

able

to e

ngag

e w

ith t

he

org

anis

atio

n’s

co

mm

unitie

s

2.4

Pr

ovi

de

pra

ctic

al o

pport

unitie

s fo

r co

mm

unitie

s to

im

pro

ve t

hei

r under

stan

din

g o

f th

e org

anis

atio

n a

nd its

work

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

10

6

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3.1

D

evel

op c

onta

cts

and n

etw

ork

s to

shar

e pra

ctic

e in

com

munity

engag

emen

t

3.2

Ref

lect

on a

nd s

har

e pra

ctic

e w

ith o

ther

s

3.3

Eva

luat

e th

e ef

fect

iven

ess

of

the

com

munity

engag

emen

t pro

gra

mm

e

3

Be

able

to r

evie

w

and im

pro

ve

com

munity

engag

emen

t pra

ctic

e

3.4

W

ork

with c

om

munitie

s an

d r

elev

ant

colle

agues

to iden

tify

new

nee

ds

and e

ngag

emen

t ac

tivi

ties

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________


107

Unit 17: Engage with the wider creative and cultural context


QCF level: 5

Credit value: 10


Unit aim

This unit is about engaging with the wider creative and cultural sector (or the relevant part of it) in order to understand wider issues, enhance professional development, and create benefits for the organisation or business and the sector through exchanging knowledge and experience.



Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

10

8

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Exp

lain

the

mai

n t

rends,

iss

ues

and c

hal

lenges

rel

atin

g t

o t

he

sect

or

in w

hic

h s

/he

work

s

1.2

Exp

lain

key

org

anis

atio

ns

and indiv

idual

s w

ho influen

ce t

he

sect

or

1

Under

stan

d t

he

key

char

acte

rist

ics

of

the

sect

or

and

how

thei

r org

anis

atio

n f

its

within

it

1.3

Eva

luat

e th

eir

org

anis

atio

n’s

role

and c

ontr

ibution in r

elat

ion t

o t

he

sect

or

2.1

G

ather

and p

ass

on r

elev

ant

know

ledge

thro

ugh t

he

utilis

atio

n o

f m

ember

ship

org

anis

atio

ns,

spec

ialis

t gro

ups

and o

ther

net

work

s

2.2

D

evel

op t

hei

r kn

ow

ledge

about

the

sect

or

thro

ugh t

he

use

of

opport

unitie

s pro

vided

by

org

anis

atio

ns,

gro

ups

and n

etw

ork

s

2.3

G

ain inte

lligen

ce,

dev

elop idea

s an

d c

ontr

ibute

know

ledge

to t

he

sect

or

thro

ugh t

he

use

of

confe

rence

s, s

emin

ars

and d

iscu

ssio

n

gro

ups

2.4

D

evel

op n

etw

ork

s an

d p

rofe

ssio

nal

conta

cts

to e

xchan

ge

info

rmat

ion,

support

and r

esourc

es

2

Be

able

to u

se

pro

fess

ional

net

work

ing

opport

unitie

s to

ex

chan

ge

info

rmat

ion a

nd

idea

s

2.5

M

ainta

in t

he

confiden

tial

ity

of

per

sonal

, co

mm

erci

al a

nd o

ther

se

nsi

tive

info

rmat

ion

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

10

9

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3.1

Id

entify

opport

unitie

s to

im

pro

ve w

ork

ing p

ract

ices

bas

ed o

n w

ider

se

ctor

exper

ience

3.2

Eva

luat

e org

anis

atio

nal

act

ivitie

s an

d p

olic

y in

rel

atio

n t

o t

rends

and

issu

es in t

he

sect

or

3

Be

able

to im

pro

ve

pra

ctic

es t

hro

ugh

engag

ing w

ith t

he

sect

or

3.3

Id

entify

wher

e org

anis

atio

nal

pra

ctic

es m

ight

contr

ibute

to t

he

wid

er

sect

or

and,

wher

e th

ese

do n

ot

pre

judic

e co

nfiden

tial

ity

or

com

mer

cial

in

tere

sts,

com

munic

ate

them

thro

ugh a

ppro

priat

e ch

annel

s

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________



110

Unit 18: Evaluate and reduce risks in a creative and cultural context


QCF level: 5

Credit value: 10


Unit aim

This unit concerns reducing risk in a creative and cultural context through adopting appropriate risk control measures. In addition to health and safety risks, it can be applied to risks to the integrity and security of items and resources, data risks, and risks to intellectual property.



Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

11

1

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t zc

rite

ria

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Id

entify

and e

valu

ate

haz

ards

that

may

affec

t th

e hea

lth a

nd s

afet

y of

work

ers

and v

isitors

in c

reat

ive

and c

ultura

l en

viro

nm

ents

1.2

Eva

luat

e haz

ards

that

may

affec

t item

s, r

esourc

es a

nd d

ata

in

crea

tive

and c

ultura

l en

viro

nm

ents

1.3

Eva

luat

e pote

ntial

haz

ards

pose

d b

y new

work

pla

ces,

loca

tions,

pro

cess

es,

equip

men

t or

activi

ties

1

Be

able

to iden

tify

an

d e

valu

ate

haz

ards

1.4

D

evel

op a

rec

ord

of

info

rmat

ion a

bout

haz

ards

usi

ng r

elev

ant

form

ats

2.1

Apply

suitab

le m

ethods

to d

eter

min

e an

d a

nal

yse

risk

s

2.2

Apply

appro

priat

e te

chniq

ues

to

asse

ss t

he

exposu

re o

f peo

ple

, re

sourc

es a

nd d

ata

to r

isks

2.3

Ass

ess

risk

s to

the

hea

lth a

nd s

afet

y of

work

ers

and v

isitors

in

crea

tive

and c

ultura

l en

viro

nm

ents

2.4

Ass

ess

risk

s to

ite

ms,

res

ourc

es a

nd d

ata

in c

reat

ive

and c

ultura

l en

viro

nm

ents

2.5

Ju

dge

and m

ake

reco

mm

endat

ions

regar

din

g t

he

appro

priat

e le

vels

of

acce

pta

ble

ris

k

2

Be

able

to a

sses

s risk

s

2.6

D

evel

op a

rec

ord

of

risk

s usi

ng r

elev

ant

form

ats

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

11

2

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3.1

Eva

luat

e risk

contr

ol m

easu

res

and c

urr

ent

syst

ems

of

work

in

crea

tive

and c

ultura

l en

viro

nm

ents

3.2

Id

entify

any

additio

nal

ris

k co

ntr

ol m

easu

res

that

may

be

nee

ded

3.3

Ass

ess

the

reso

urc

e im

plic

atio

ns

and c

ost

-effec

tive

nes

s of

pro

pose

d

risk

contr

ol m

easu

res

3.4

D

raw

concl

usi

ons

regar

din

g c

ontr

ol m

easu

res

that

can

be

use

d in

consu

ltat

ion w

ith o

ther

peo

ple

, in

cludin

g h

ealth a

nd s

afet

y or

risk

ex

per

ts a

s nec

essa

ry

3.5

Ass

ess

the

deg

ree

to w

hic

h r

isk

contr

ol m

easu

res

mee

t st

atuto

ry

requirem

ents

3.6

Im

ple

men

t ch

ecks

whic

h e

nsu

re t

hat

all

rele

vant

peo

ple

are

co

mpet

ent

to im

ple

men

t th

e ag

reed

ris

k co

ntr

ol m

easu

res

3

Be

able

to

det

erm

ine

and

imple

men

t risk

co

ntr

ol m

easu

res

and s

afe

syst

ems

of

work

3.7

D

evel

op a

ppro

priat

e re

cord

s of

risk

contr

ol m

easu

res

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________


113

Unit 19: Maintain and develop your professional capability in the creative and cultural sector


QCF level: 5

Credit value: 8


Unit aim

This unit is about maintaining and enhancing professional capability through planning and undertaking relevant development. It is applicable to anyone in a professional, managerial or similar role in the sector.



Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

11

4

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

D

escr

ibe

thei

r ca

reer

or

busi

nes

s an

d p

erso

nal

asp

irat

ions

and g

oal

s

1.2

Id

entify

any

expec

ted c

han

ges

and o

pport

unitie

s in

his

or

her

work

co

nte

xt a

nd a

sses

s th

e im

plic

atio

ns

in t

erm

s of

the

leve

l an

d t

ype

of

capab

ility

req

uired

1.3

Id

entify

thei

r cu

rren

t sk

ills,

know

ledge

and a

bili

ties

and a

nal

yse

them

in

the

light

of

aspirat

ions,

obje

ctiv

es a

nd e

xpec

ted c

han

ges

1

Under

stan

d h

ow

to

iden

tify

are

as f

or

dev

elopm

ent

1.4

Id

entify

and p

rioritise

obje

ctiv

es f

or

thei

r ow

n lea

rnin

g a

nd

dev

elopm

ent

2.1

Anal

yse

pote

ntial

dev

elopm

ent

opport

unitie

s

2.2

Eva

luat

e dev

elopm

ent

opport

unitie

s fo

r re

leva

nce

, co

st-e

ffec

tive

nes

s,

and a

bili

ty t

o m

eet

iden

tified

obje

ctiv

es

2.3

Eva

luat

e an

y org

anis

atio

nal

const

rain

ts o

r guid

elin

es t

hat

influen

ce

dev

elopm

ent

activi

ties

2.4

Eva

luat

e an

y re

leva

nt

requirem

ents

or

guid

elin

es f

rom

pro

fess

ional

or

sim

ilar

bodie

s

2

Be

able

to p

lan

dev

elopm

ent

activi

ties

2.5

D

evel

op a

per

sonal

pro

fess

ional

dev

elopm

ent

pla

n t

hat

outlin

es

lear

nin

g a

nd d

evel

opm

ent

obje

ctiv

es,

the

asso

ciat

ed a

ctiv

itie

s an

d

reso

urc

es n

eeded

, an

d t

imes

cale

s fo

r co

mple

tion

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

11

5

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3.1

Cla

ssify

and m

ake

use

of

rele

vant

dev

elopm

ent

opport

unitie

s

3.2

D

evel

op p

lans

for

appro

priat

e dev

elopm

ent

opport

unitie

s w

ithin

and

outs

ide

the

work

pla

ce

3.3

Im

ple

men

t le

arnin

g o

pport

unitie

s w

hic

h t

ake

adva

nta

ge

of

work

ac

tivi

ties

and p

roje

cts

3

Be

able

to

imple

men

t re

leva

nt

lear

nin

g a

nd

dev

elopm

ent

3.4

Im

ple

men

t ac

tivi

ties

to g

ain f

eedbac

k fr

om

appro

priat

e co

lleag

ues

4.1

Eva

luat

e th

eir

ow

n lea

rnin

g in r

elat

ion t

o iden

tified

nee

ds

and

evolv

ing c

ircu

mst

ance

s

4

Know

how

to

revi

ew lea

rnin

g

and d

evel

opm

ent

activi

ty

4.2

Eva

luat

e th

e ef

fect

iven

ess

of

thei

r ow

n d

evel

opm

ent

in m

ainta

inin

g

pro

fess

ional

cap

abili

ty a

nd m

eeting iden

tified

goal

s

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________



116

Unit 20: Manage a cultural heritage site


QCF level: 5

Credit value: 10


Unit aim

This unit is about managing a cultural heritage site including planning and strategic management as well as the day-to-day operations of the site. This may include work in areas such as visitor services, operations, events and security to support the smooth running of the organisation and to maintain the premises in a safe and appropriate way.



Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

11

7

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Id

entify

the

curr

ent

use

, m

anag

emen

t an

d o

per

atio

n o

f th

e si

te

1.2

Ass

ess

the

exper

ience

s of

site

use

rs a

nd h

ow

they

can

be

impro

ved

1.3

Exp

lore

the

bes

t use

of

spac

e in

neg

otiat

ion w

ith p

ote

ntial

use

rs

within

the

org

anis

atio

n

1.4

N

egotiat

e priorities

for

the

use

of

the

site

in lin

e w

ith t

he

org

anis

atio

n’s

obje

ctiv

e

1

Iden

tify

the

site

’s

use

and a

sses

s priorities

for

its

man

agem

ent

1.5

Id

entify

and r

ecom

men

d o

r co

mm

issi

on a

ny

impro

vem

ents

or

renova

tion t

hat

may

be

required

or

des

irab

le

2.1

Pl

an t

o e

nsu

re o

ptim

um

use

of sp

ace

to s

upport

the

org

anis

atio

n’s

se

rvic

es a

nd o

per

atio

ns

2.2

Pl

an a

ppro

priat

e use

of

budget

s an

d r

esourc

es t

o s

upport

the

man

agem

ent

of

the

site

2.3

Ensu

re p

olic

ies

and p

roce

dure

s ar

e in

pla

ce t

o m

eet

hea

lth a

nd s

afet

y,

envi

ronm

enta

l, d

isab

ility

and o

ther

rel

evan

t le

gis

lative

req

uirem

ents

2.4

Ensu

re a

ll risk

ass

essm

ents

are

car

ried

out

acco

rdin

g t

o leg

al

requirem

ent

2

Plan

the

man

agem

ent

of

the

site

2.5

Id

entify

and a

ccom

modat

e an

y m

anag

emen

t im

plic

atio

ns

for

const

ruct

ion o

r re

nova

tion w

ork

on t

he

site

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

11

8

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3.1

Ensu

re s

taff

are

fully

brief

ed o

n p

olic

ies,

pro

cedure

s an

d o

per

atio

nal

m

atte

rs r

elat

ing t

o t

he

site

and a

re a

ble

to c

ontr

ibute

effec

tive

ly t

o

safe

guar

din

g a

nd r

unnin

g t

he

site

3.2

Ensu

re s

ite

oper

atio

ns,

saf

ety

and v

isitor

serv

ices

mee

t ag

reed

re

quirem

ents

3.3

Ensu

re t

hat

sec

urity

pro

visi

on is

at a

lev

el a

ppro

priat

e to

iden

tified

risk

s

3

Car

ry o

ut

ongoin

g

man

agem

ent

of

the

site

3.4

Tak

e ap

pro

priat

e st

eps

to a

ccom

mod

ate

and s

upport

const

ruct

ion o

r re

nova

tion w

ork

tak

ing p

lace

on t

he

site

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________


119

Unit 21: Manage budgets in a creative and cultural organisation


QCF level: 4

Credit value: 8


Unit aim

This unit is about identifying the financial resources you need as well as preparing, negotiating, agreeing and monitoring budgets against actual income and expenditure. In the cultural heritage sector budgets can be constrained, making managing and monitoring the budget particularly important. The unit can be applied to a whole organisation or to a department, discrete area of work or project.



Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

12

0

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Id

entify

the

finan

cial

res

ourc

es r

equired

to m

eet

the

obje

ctiv

es o

f an

org

anis

atio

n,

area

of

work

, se

rvic

e or

pro

ject

1.2

Apply

tec

hniq

ues

to o

bta

in a

ccura

te e

stim

ates

of

amounts

, quan

tities

an

d c

ost

s

1.3

Apply

tec

hniq

ues

to m

ake

or

obta

in r

elia

ble

est

imat

es o

f in

com

e

1.4

D

evel

op a

contingen

cy e

stim

ate

to c

ove

r unex

pec

ted e

xpen

ses

1.5

D

evel

op a

budget

ed inco

me

and e

xpen

diture

acc

ount

for

the

org

anis

atio

n,

area

of

work

, se

rvic

e or

pro

ject

1

Be

able

to p

repar

e an

d a

gre

e a

budget

1.6

Apply

tec

hniq

ues

to n

egotiat

e an

d a

gre

e th

e budget

with o

ther

s as

re

quired

2.1

D

escr

ibe

how

to m

ainta

in a

ccura

te a

nd u

p-t

o-d

ate

reco

rds

of

inco

me

and e

xpen

diture

and c

om

par

e th

em w

ith e

xpec

ted f

igure

s

2.2

D

emonst

rate

how

to p

roduce

acc

ura

te a

nd t

imel

y finan

cial

rep

ort

s in

re

quired

form

ats

2

Know

how

to

monitor

and r

eport

on f

inan

cial

act

ivity

2.3

D

emonst

rate

how

to r

eport

fin

anci

al p

erfo

rman

ce t

o a

nd a

gre

ed b

y th

e re

leva

nt

peo

ple

, in

cludin

g e

xter

nal

funder

s if a

ppro

priat

e

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

12

1

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3.1

D

escr

ibe

how

to a

uth

orise

exp

enditure

agai

nst

budget

, obta

inin

g

appro

val fr

om

oth

ers

if n

eces

sary

3.2

Id

entify

any

dis

crep

anci

es b

etw

een b

udget

ed a

nd a

ctual

inco

me

and

expen

diture

, ta

king c

orr

ective

act

ion a

nd invo

lvin

g o

ther

s as

nec

essa

ry

3

Be

able

to m

anag

e th

e budget

within

re

leva

nt

fram

ework

s fo

r finan

cial

gove

rnan

ce

3.3

Im

ple

men

t w

ork

within

appro

priat

e fr

amew

ork

s fo

r finan

cial

gove

rnan

ce,

apply

ing r

elev

ant

legal

and a

ccounting s

tandar

ds

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________



122

Unit 22: Manage commercial activities for a creative and cultural organisation


QCF level: 5

Credit value: 10


Unit aim

This unit is about developing and managing commercial activities in a creative and cultural organisation. These activities could include all services that contribute to the organisation’s finances such as selling goods and services or letting franchises.



Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

12

3

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Id

entify

the

org

anis

atio

n’s

com

mer

cial

obje

ctiv

es a

nd f

inan

cial

tar

get

s

1.2

Eva

luat

e cu

rren

t co

mm

erci

al a

ctiv

itie

s an

d a

sses

s th

eir

contr

ibution t

o

the

org

anis

atio

n

1.3

Eva

luat

e cu

stom

er,

visi

tor

and a

udie

nce

nee

ds

for

pro

duct

s an

d

serv

ices

rel

evan

t to

the

org

anis

atio

n

1

Be

able

to r

esea

rch

info

rmat

ion t

o

info

rm t

he

dev

elopm

ent

of

com

mer

cial

ac

tivi

ties

1.4

Res

earc

h a

nd e

valu

ate

oth

er r

elev

ant

org

anis

atio

ns’

com

mer

cial

ac

tivi

ties

to info

rm t

he

dev

elopm

ent

and im

pro

vem

ent

of

pro

duct

s an

d s

ervi

ces

2.1

D

evel

op,

refine

and im

pro

ve c

om

mer

cial

act

ivitie

s to

contr

ibute

to t

he

org

anis

atio

n’s

obje

ctiv

es

2.2

Exp

lore

idea

s fo

r new

com

mer

cial

act

ivitie

s, p

roduct

s an

d s

ervi

ces

work

with c

olle

agues

and s

take

hold

ers

2

Be

able

to d

evel

op

a pla

n f

or

com

mer

cial

ac

tivi

ties

2.3

Pl

an t

he

com

mer

cial

act

ivitie

s to

be

under

take

n

3.1

D

evel

op a

nd p

roduce

, co

mm

issi

on o

r buy

pro

duct

s an

d s

ervi

ces,

ag

reei

ng a

ppro

priat

e te

rms

and c

onditio

ns

with s

upplie

r

3.2

Price

pro

duct

s an

d s

ervi

ces

in a

ccord

ance

with c

ost

and m

arke

t co

nsi

der

atio

ns

3

Be

able

to p

rocu

re,

price

and m

arke

t pro

duct

s an

d

serv

ices

3.3

Eva

luat

e th

e m

arke

ting a

nd p

rom

otion o

f pro

duct

s an

d s

ervi

ces

and

work

with o

ther

s to

dev

elop a

nd im

pro

ve m

arke

ting a

ctiv

itie

s w

her

e nee

ded

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

12

4

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

4.1

Com

munic

ate

finan

cial

pro

cedure

s an

d p

olic

ies

to a

ll re

leva

nt

staf

f

4.2

Brief

all

the

rele

vant

peo

ple

in t

he

org

anis

atio

n o

n c

om

mer

cial

ac

tivi

ties

4

Be

able

to m

anag

e an

d r

evie

w

com

mer

cial

ac

tivi

ties

4.3

Rev

iew

the

finan

cial

per

form

ance

of

com

mer

cial

act

ivitie

s an

d t

hei

r co

ntr

ibution t

o t

he

org

anis

atio

n’s

fin

anci

al p

osi

tion

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________


125

Unit 23: Manage the security of a cultural venue

Unit reference number: H/601/6883

QCF level: 4

Credit value: 8


Unit aim

This unit is about managing the security of a cultural venue by managing visitor access, monitoring the premises and ensuring that necessary action is taken when required. It is suitable for people involved in day-to-day management of security arrangements in a cultural building, site or venue.



This unit is a barred combination with unit 68: R/601/6846 Control the security of a cultural venue.

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

12

6

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Agre

e polic

ies,

pro

cedure

s an

d o

per

atio

nal

det

ails

for

allo

win

g a

cces

s to

the

venue

and t

o s

pec

ific

par

ts o

f it

1.2

Agre

e th

e ar

eas

of

the

venue

that

are

clo

sed t

o v

isitors

and e

nsu

re

that

thes

e ar

e cl

ose

d o

ff o

r ap

pro

priat

ely

mar

ked

1.3

Ensu

re t

hat

pro

cedure

s fo

r m

anag

ing a

cces

s co

nfo

rm w

ith h

ealth a

nd

safe

ty r

equirem

ents

1

Man

age

acce

ss t

o

the

venue

1.4

Ensu

re t

hat

acc

ess

is c

ontr

olle

d in a

ccord

ance

with t

he

agre

ed

polic

ies,

pro

cedure

s an

d d

etai

ls

2.1

Ensu

re v

isitors

are

tre

ated

court

eousl

y an

d w

elco

med

to t

he

venue

2.2

Agre

e an

d p

ut

in p

lace

rel

evan

t pro

cedure

s to

iden

tify

and r

ecord

vi

sito

rs t

o t

he

venue

as a

ppro

priat

e to

vis

itor

man

agem

ent

nee

ds

and

any

risk

s th

at t

hey

may

pose

2.3

Agre

e an

d p

ut

in p

lace

any

polic

ies

and p

roce

dure

s re

quired

to c

hec

k or

store

vis

itors

’ per

sonal

effec

ts

2.4

Ensu

re t

hat

vis

itors

are

ass

iste

d a

nd d

irec

ted a

ppro

priat

ely

within

the

venue

2

Man

age

visi

tors

w

ithin

the

venue

2.5

Ensu

re t

hat

sta

ff k

now

what

they

nee

d t

o d

o t

o e

nsu

re t

he

safe

ty o

f vi

sito

rs in e

mer

gen

cies

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

12

7

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3.1

Ensu

re t

hat

the

venue

is c

hec

ked o

r pat

rolle

d a

t re

gula

r in

terv

als

acco

rdin

g t

o t

he

agre

ed s

ecurity

pro

cedure

s

3.2

Ensu

re r

egula

r ch

ecks

are

mad

e of

the

conditio

n o

f th

e ve

nue

and

item

s w

ithin

it

for

secu

rity

bre

aches

or

dam

age

3.3

Ensu

re t

hat

any

secu

rity

pro

ble

ms

are

asse

ssed

pro

mptly

and

appro

priat

e ac

tions

are

take

n t

o ove

rcom

e or

min

imis

e th

em,

invo

lvin

g o

uts

ide

assi

stan

ce w

hen

nee

ded

3.4

Agre

e pro

cedure

s fo

r re

quirin

g p

eople

to lea

ve t

he

pre

mis

es a

nd

ensu

re t

hat

sta

ff u

nder

stan

d t

hem

3.5

M

ainta

in t

he

hea

lth a

nd s

afet

y of st

aff

and v

isitors

and t

he

secu

rity

of

item

s in

the

venue

at a

ll tim

es

3

Mai

nta

in t

he

secu

rity

of

the

venue

3.6

Ensu

re t

hat

docu

men

tation is

com

ple

ted a

ccord

ing t

o t

he

org

anis

atio

n’s

sec

urity

pro

cedure

s

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________



128

Unit 24: Manage the volunteer programme for a creative and cultural organisation


QCF level: 5

Credit value: 12


Unit aim

This unit is about developing and implementing a volunteer policy and managing a volunteer programme in a creative and cultural organisation, either for the whole organisation or for a specific programme or aspect of the organisation’s work. It can be applied to unpaid interns and work experience students, regular, occasional and one-off volunteers.



Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

12

9

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Id

entify

and e

xpla

in t

he

implic

atio

ns

of

any

legis

lation r

elev

ant

to t

he

recr

uitm

ent

and m

anag

emen

t of

volu

nte

ers

1.2

D

evel

op a

nd c

om

munic

ate

a su

itab

le p

olic

y, c

ode

of

pra

ctic

e an

d s

et

of

guid

elin

es f

or

the

recr

uitm

ent,

man

agem

ent

and d

evel

opm

ent

of

volu

nte

ers

in t

he

org

anis

atio

n

1.3

Id

entify

and im

ple

men

t an

y im

pro

vem

ents

that

nee

d t

o b

e m

ade

to

the

man

agem

ent

of

volu

nte

ers

in t

he

org

anis

atio

n

1

Be

able

to d

evel

op

and c

om

munic

ate

a vo

lunte

er p

olic

y an

d c

ode

of

pra

ctic

e

1.4

Eva

luat

e how

the

volu

nte

er p

olic

y an

d c

ode

of

pra

ctic

e is

im

ple

men

ted in t

he

org

anis

atio

n

2.1

Exp

lore

curr

ent

and p

ote

ntial

oppor

tunitie

s fo

r vo

lunte

erin

g a

cross

the

org

anis

atio

n,

pro

duci

ng job d

escr

iptions

or

task

spec

ific

atio

ns

as

appro

priat

e

2.2

Res

pond t

o e

nquirie

s fr

om

pot

ential

volu

nte

ers

pro

mptly

and

appro

priat

ely

2.3

M

atch

volu

nte

ers’

ski

lls,

aspirat

ions

and m

otiva

tions

to o

pport

unitie

s in

the

org

anis

atio

n,

ensu

ring w

her

e poss

ible

that

they

inte

gra

te w

ith

and c

om

ple

men

t th

e w

ork

of

exis

ting s

taff

2

Be

able

to r

ecru

it

and d

eplo

y vo

lunte

ers

to m

eet

the

nee

ds

of

the

org

anis

atio

n

2.4

Allo

cate

res

ponsi

bili

ties

that

mee

t vo

lunte

ers

nee

ds,

abili

ties

and

pote

ntial

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

13

0

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3.1

Car

ry o

ut

recr

uitm

ent

and induct

ion o

f vo

lunte

ers

in a

man

ner

that

is

open

, tr

ansp

aren

t an

d e

quip

s th

em t

o u

nder

take

the

required

tas

ks

3.2

Brief

those

who s

uper

vise

volu

nte

ers

on g

ood p

ract

ice

in v

olu

nte

er

man

agem

ent

3.3

Agre

e re

sponsi

bili

ties

and w

ork

ing m

ethods

with v

olu

nte

ers

and

ensu

re t

hey

under

stan

d w

hat

is

expec

ted o

f th

em

3

Be

able

to e

nsu

re

good p

ract

ice

in

the

man

agem

ent

of

volu

nte

ers

3.4

Pro

vide

volu

nte

ers

with s

uff

icie

nt

support

and s

uper

visi

on t

o f

ulfil

thei

r ro

les

and c

arry

out

task

s ef

fect

ivel

y an

d s

afel

y

4.1

M

onitor

volu

nte

erin

g a

ctiv

itie

s, iden

tify

ing a

nd r

esolv

ing a

ny

pro

ble

ms

as t

hey

occ

ur

4.2

Eva

luat

e vo

lunte

ers’

contr

ibutions

agai

nst

agre

ed w

ork

req

uirem

ents

w

ith s

uper

viso

rs

4.3

Pr

ovi

de

feed

bac

k to

volu

nte

ers

on t

hei

r w

ork

4.4

Pr

ovi

de

opport

unitie

s fo

r vo

lunte

ers

to g

ive

feed

bac

k an

d d

iscu

ss a

ny

issu

es,

idea

s an

d s

ugges

tions

that

they

may

hav

e

4.5

Addre

ss a

ny

pro

ble

ms

with v

olu

nte

ers

or

inad

equac

ies

in t

hei

r w

ork

pro

mptly

and e

ffec

tive

ly

4

Be

able

to r

evie

w

volu

nte

ers’

co

ntr

ibutions

to t

he

org

anis

atio

n a

nd

pro

vide

them

with

feed

bac

k

4.6

Com

munic

ate

with v

olu

nte

ers

at a

ll tim

es in w

ays

that

mee

ts t

hei

r div

erse

nee

ds

and s

how

s re

spec

t fo

r th

eir

volu

nte

er r

ole

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

13

1

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________



132

Unit 25: Plan and deliver learning or interpretation activities in a creative and cultural context


QCF level: 4

Credit value: 10


Unit aim

This unit is about designing and running activities to engage and inform or educate audiences, visitors or customers in a creative and cultural context.



This unit is a barred combination with unit 63: Y/601/6850 Deliver learning or interpretation activities in a creative and cultural context.

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

13

3

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Sum

mar

ise

the

obje

ctiv

es o

f an

y le

arnin

g o

r in

terp

reta

tion

pro

gra

mm

es o

r st

rate

gie

s th

at t

he

even

t is

par

t of

1.2

Rev

iew

any

sim

ilar

activi

ties

that

hav

e bee

n r

un p

revi

ousl

y an

d

extr

apola

te a

ny

rele

vant

lear

nin

g p

oin

ts f

rom

them

1.3

Id

entify

the

targ

et a

udie

nce

and t

hei

r nee

ds

rele

vant

to t

he

activi

ty

1.4

D

evel

op t

he

purp

ose

of

the

activi

ty a

nd t

he

them

es,

aim

s an

d

lear

nin

g o

bje

ctiv

es t

o b

e co

vere

d

1

Be

able

to d

efin

e th

e purp

ose

and

obje

ctiv

es f

or

a le

arnin

g o

r in

terp

retive

act

ivity

1.5

Rev

iew

the

budget

, re

sourc

es a

nd t

imes

cale

s av

aila

ble

for

the

activi

ty

2.1

D

esig

n t

he

activi

ty,

ensu

ring t

hat

it

mee

ts t

he

iden

tified

audie

nce

nee

ds

and lea

rnin

g o

bje

ctiv

es

2.2

Pr

epar

e or

obta

in a

ny

mat

eria

ls a

nd r

esourc

es n

eeded

for

the

activi

ty,

incl

udin

g a

dditio

nal

per

sonnel

2.3

Sel

ect

and e

valu

ate

the

suitab

ility

of

a ve

nue

for

the

activi

ty

2.4

U

nder

take

a r

isk

asse

ssm

ent

for

the

activi

ty a

nd p

lan f

or

any

unex

pec

ted c

ircu

mst

ance

s

2.5

Ensu

re a

ny

nec

essa

ry lic

ensi

ng,

insu

rance

and c

ontr

acts

are

in p

lace

2

Be

able

to d

esig

n

and p

lan a

lea

rnin

g

or

inte

rpre

tive

ac

tivi

ty

2.6

Engag

e an

d b

rief

oth

ers

invo

lved

in d

eliv

erin

g t

he

activi

ty

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

13

4

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3.1

Com

munic

ate

with t

he

audie

nce

in a

man

ner

that

is

clea

r an

d

appro

priat

e to

thei

r nee

ds

3.2

Pr

esen

t in

form

atio

n c

lear

ly a

nd a

ccura

tely

3.3

Enco

ura

ge

par

tici

pan

ts t

o a

sk q

ues

tions

3

Be

able

to d

eliv

er

input

to f

acili

tate

le

arnin

g o

r in

terp

reta

tion

3.4

Ensu

re t

he

safe

ty a

nd s

ecurity

of th

e au

die

nce

and o

f an

y obje

cts

and

reso

urc

es u

sed in t

he

activi

ty

4.1

U

se a

ppro

priat

e m

ethods

to e

valu

ate

if t

he

activi

ty h

as e

nab

led t

he

iden

tified

lea

rnin

g o

bje

ctiv

es t

o b

e m

et

4.2

Eva

luat

e th

e ac

tivi

ty a

nd its

des

ign in r

elat

ion t

o its

succ

ess

in

mee

ting p

artici

pan

t nee

ds

4

Eva

luat

e a

lear

nin

g

or

inte

rpre

tive

ac

tivi

ty

4.3

Sum

mar

ise

any

modific

atio

ns

to t

he

activi

ty t

hat

will

im

pro

ve its

ef

fect

iven

ess

in t

he

futu

re

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________


135

Unit 26: Plan and monitor the use of resources in a creative and cultural organisation


QCF level: 4

Credit value: 6


Unit aim

This unit is about planning, negotiating, using and managing the financial, staff or other resources available to you to implement your strategic plans or project objectives effectively. It is for individuals who have responsibility for delivering projects or operations, and responsibility for allocating resources within an area of work or across the organisation. Managing resources effectively is particularly important in a cultural heritage organisation where resources are often in short supply.



Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

13

6

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Rev

iew

curr

ent

polic

ies,

budget

s, inco

me

fore

cast

s an

d p

lans

that

af

fect

the

reso

urc

es a

vaila

ble

in t

he

org

anis

atio

n a

nd h

ow

they

are

al

loca

ted

1

Be

able

to iden

tify

th

e re

sourc

es

pote

ntial

ly

avai

lable

1.2

Res

earc

h h

ow

res

ourc

es h

ave

bee

n m

anag

ed p

revi

ousl

y in

the

org

anis

atio

n

2.1

D

evel

op a

det

aile

d p

lan f

or

each

pro

ject

, ta

sk o

r ac

tivi

ty d

eter

min

ing

the

reso

urc

es r

equired

2.2

W

ork

with c

olle

agues

to e

nsu

re t

hat

the

reso

urc

es a

re a

vaila

ble

and

appro

priat

ely

def

ined

2.3

Pro

vide

suff

icie

nt

info

rmat

ion t

o e

nab

le r

esourc

ing d

ecis

ions

to b

e m

ade

and r

esourc

e use

monitore

d

2

Be

able

to d

evel

op

pla

ns

for

usi

ng

reso

urc

es

2.4

N

egotiat

e th

e av

aila

bili

ty o

f th

e re

sourc

es n

eeded

3.1

Im

ple

men

t ap

pro

priat

e m

ethods

for

mon

itoring t

he

use

of

reso

urc

es

3.2

Rec

ord

and r

eport

on t

he

use

of

reso

urc

es

3

Be

able

to m

onitor

and r

ecord

the

use

of

reso

urc

es

3.3

U

se t

he

resu

lts

of

monitoring t

o im

pro

ve t

he

use

of

reso

urc

es in t

he

futu

re

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

13

7

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________



138

Unit 27: Professional ethics and judgement for cultural heritage conservation


QCF level: 5

Credit value: 10


Unit aim

This unit involves the understanding and application of ethics and professional judgement relating to the conservation of cultural heritage.


While this unit may be assessed and achieved independently of other units, it is recommended that it is assessed in conjunction with one or more other units relating to the practice of cultural heritage conservation. Please refer to the overall Creative & Cultural Skills assessment requirements/strategy.

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

13

9

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Exp

lain

the

ethic

al b

asis

of

conse

rvat

ion a

nd t

he

resp

onsi

bili

ty o

f th

e co

nse

rvat

ion p

ract

itio

ner

to c

ultura

l her

itag

e an

d t

o w

ider

soci

ety

1.2

Exp

lain

and e

valu

ate

the

implic

atio

ns

of

the

mai

n e

thic

al s

tandar

ds,

le

gal

princi

ple

s an

d n

atio

nal

or

inte

rnat

ional

guid

elin

es a

pply

ing t

o

conse

rvat

ion o

r to

a s

pec

ialis

m w

ithin

it

1

Under

stan

d e

thic

al

princi

ple

s ap

ply

ing

to c

onse

rvat

ion

1.3

Exp

lain

the

implic

atio

ns

of

rele

vant

legal

req

uirem

ents

and o

blig

atio

ns

incl

udin

g t

hose

rel

atin

g t

o h

ealth a

nd s

afet

y, e

nvi

ronm

enta

l pro

tect

ion,

contr

act

and e

mplo

ymen

t la

w

2.1

D

emonst

rate

pro

fess

ional

conse

rvat

ion judgem

ent

and t

he

applic

atio

n

of

ethic

al s

tandar

ds

acro

ss a

conse

rvat

ion s

pec

ialis

m o

r ar

ea o

f pra

ctic

e

2

Be

able

to e

xerc

ise

pro

fess

ional

ju

dgem

ent

and

ethic

al p

ract

ice

in

under

taki

ng

conse

rvat

ion w

ork

2.2

Id

entify

and e

valu

ate

a ra

nge

of va

lid s

olu

tions

in r

esponse

to

conse

rvat

ion p

roble

ms

3.1

D

emonst

rate

res

pec

t fo

r th

e cu

ltura

l, h

isto

ric

and s

piritual

conte

xt o

f th

e her

itag

e

3

Know

how

to a

ct in

the

inte

rest

of

cultura

l her

itag

e 3.2

H

andle

conflic

ts o

f in

tere

st in a

man

ner

that

mai

nta

ins

the

inte

rest

s of

cultura

l her

itag

e

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

14

0

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________


141

Unit 28: Provide leadership in the creative and cultural sector


QCF level: 6

Credit value: 10


Unit aim

This unit is about enabling, inspiring, motivating and supporting other people within a cultural heritage organisation so that they can achieve their own career aspirations and help to achieve what the organisation has set out to do. It can be applied to all formal management roles within the organisation as well as to leaders of project teams and partnerships.



This unit is a barred combination with unit 15: L/601/6876 Develop, lead and motivate others in a creative and cultural organisation.

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

14

2

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

D

evel

op p

lans

to c

om

munic

ate

and p

rom

ote

the

org

anis

atio

n’s

purp

ose

, vi

sion a

nd v

alues

inte

rnal

ly a

nd w

her

e ap

pro

priat

e to

ex

tern

al s

take

hold

ers

1.2

Im

ple

men

t ac

tivi

ty c

onsi

sten

tly

in a

way

that

rei

nfo

rces

the

visi

on a

nd

valu

es o

f th

e org

anis

atio

n

1.3

D

emonst

rate

com

mitm

ent

to t

he

sect

or

and t

o d

evel

opin

g p

erso

nal

ex

per

tise

in t

he

area

in w

hic

h s

/he

work

s

1.4

D

evel

op a

ctiv

itie

s w

hic

h g

ain t

he

trust

and s

upport

of

peo

ple

within

th

e org

anis

atio

n a

nd w

her

e re

leva

nt

that

of

exte

rnal

sta

kehold

er

1.5

Im

ple

men

t w

ork

with inte

grity

, fa

irnes

s an

d c

onsi

sten

cy in d

ealin

gs

with o

ther

s

1

Be

able

to g

ain

trust

and s

upport

th

rough

dem

onst

rating

pro

fess

ional

ism

an

d c

om

mitm

ent

1.6

Im

ple

men

t ac

tivi

ty w

hic

h c

om

plie

s w

ith leg

al,

pro

fess

ional

and

regula

tory

req

uirem

ents

in t

he

area

of

thei

r w

ork

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

14

3

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2.1

Im

ple

men

t m

ethods

of

obse

rvat

ion a

nd d

ialo

gue

whic

h d

evel

op

know

ledge

of

oth

ers’

motiva

tions

2.2

Im

ple

men

t le

ader

ship

sty

les

that

are

appro

priat

e to

peo

ple

’s

motiva

tions

and t

o t

he

obje

ctiv

es a

nd s

ituat

ions

in h

and

2.3

D

evel

op a

ctiv

itie

s to

enco

ura

ge

and s

upport

peo

ple

to a

chie

ve t

hei

r obje

ctiv

es,

offer

ing s

upport

and a

dvi

ce w

her

e nee

ded

2.4

Im

ple

men

t ac

tivi

ty w

hic

h t

reat

s oth

ers

with c

ourt

esy

and r

espec

ts

thei

r div

ersi

ty

2.5

Apply

str

ong lea

der

ship

of

team

s su

cces

sfully

thro

ugh d

ifficu

ltie

s an

d

chal

lenges

2.6

Im

ple

men

t ac

tivi

ties

to m

onitor

wor

k an

d p

rogre

ss t

ow

ards

obje

ctiv

es

2

Be

able

to lea

d,

motiva

te a

nd

support

peo

ple

to

achie

ve o

bje

ctiv

es

2.7

D

raw

concl

usi

ons

from

fee

dbac

k on t

hei

r le

ader

ship

per

form

ance

3.1

D

evel

op a

nd m

ainta

in a

culture

that

enco

ura

ges

cre

ativ

ity

and

innova

tion

3.2

Im

ple

men

t ac

tivi

ties

whic

h e

mpow

er p

eople

to influen

ce o

per

atio

ns

and p

roce

dure

s, e

nco

ura

gin

g a

uto

nom

ous

and r

esponsi

ble

dec

isio

n-

mak

ing

3.3

Im

ple

men

t ac

tivi

ties

whic

h e

nco

ura

ge

peo

ple

to p

rese

nt

thei

r id

eas

and d

evel

op t

hei

r ow

n w

ays

of

wor

king w

ithin

agre

ed b

oundar

ies

3

Be

able

to b

uild

a

culture

that

en

coura

ges

per

sonal

re

sponsi

bili

ty,

innova

tion a

nd

crea

tivi

ty

3.4

D

evel

op a

nd m

ainta

in p

erso

nal

cre

ativ

ity

and innova

tion in p

roble

m-

solv

ing

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

14

4

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________


145

Unit 29: Represent a creative and cultural organisation


QCF level: 4

Credit value: 8


Unit aim

This unit is about representing and promoting a creative and cultural organisation and its interests. It may involve representing the organisation at meetings, events or conferences as well as through written and other media, and could involve engaging with staff, customers, visitors, trustees, potential funders and other external organisations, and policymakers. The unit is applicable to managers and others responsible for promoting the organisation or aspects of its work as well as to marketing, liaison or partnership specialists.



Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

14

6

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Id

entify

and t

ake

opport

unitie

s to

pre

sent

and p

rom

ote

the

inte

rest

s of

the

org

anis

atio

n a

nd t

he

sect

or

1.2

D

escr

ibe

the

purp

ose

, vi

sion a

nd o

bje

ctiv

es o

f th

e org

anis

atio

n

1.3

Id

entify

key

fea

ture

s an

d p

osi

tive

mes

sages

about

the

org

anis

atio

n

and t

he

wid

er s

ecto

r an

d c

omm

unic

ate

them

effec

tive

ly

1.4

Cla

ssify

evid

ence

and r

esea

rch t

hat

dem

onst

rate

s th

e va

lue

and

impac

t of

the

org

anis

atio

n

1

Be

able

to p

rom

ote

th

e org

anis

atio

n

and its

inte

rest

s

1.5

Apply

com

munic

atio

n t

echniq

ues

that

are

tai

lore

d t

o t

he

requirem

ents

an

d inte

rest

s of

reci

pie

nts

and m

ainta

in t

he

good r

eputa

tion o

f th

e org

anis

atio

n

2.1

Sel

ect

appro

priat

e co

mm

unic

atio

n t

echniq

ues

whic

h b

enef

it b

oth

the

org

anis

atio

n a

nd s

take

hold

ers

2.2

D

evel

op a

pla

n f

or

engag

ing w

ith s

take

hold

ers

and f

or

dev

elopin

g

par

tner

ship

s to

support

the

work

of

the

org

anis

atio

n

2

Be

able

to e

ngag

e st

akeh

old

ers

to

support

the

work

of

the

org

anis

atio

n

2.3

D

evel

op a

pla

n f

or

invo

lvin

g s

take

hold

ers

in t

he

dev

elopm

ent

of

the

org

anis

atio

n a

s ap

pro

priat

e

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

14

7

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3.1

Anal

yse

dev

elopm

ents

in t

he

org

anis

atio

n a

nd t

he

wid

er s

ecto

r

3.2

Ju

dge

the

impac

t of

any

likel

y obst

acle

s or

neg

ativ

e re

actions

to t

he

org

anis

atio

n o

r se

ctor

3.3

D

evel

op a

pla

n in r

esponse

to a

ny

likel

y obst

acle

s

3.4

Eva

luat

e an

y pote

ntial

ly d

amag

ing f

acto

rs o

r per

ceptions

and t

ake

appro

priat

e ac

tions

to m

inim

ise

thei

r ef

fect

3

Be

able

to r

espond

to c

hal

lenges

and

chan

ges

that

aff

ect

the

org

anis

atio

n

3.5

Anal

yse

feed

bac

k re

leva

nt

to t

he

org

anis

atio

n a

nd iden

tify

how

it

may

nee

d t

o r

espond t

o e

xter

nal

per

ceptions

and c

han

gin

g c

onte

xts

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________



148

Unit 30: Research and provide information on a cultural heritage collection


QCF level: 5

Credit value: 10


Unit aim

This unit is about researching and providing information on items and collections of cultural heritage in a variety of formats that might include displays, articles, talks and tours.



Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

14

9

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Eva

luat

e an

d u

se a

ppro

priat

e re

sear

ch m

ethods

and t

echniq

ues

1.2

Res

earc

h,

eval

uat

e an

d r

efer

ence

info

rmat

ion a

bout

the

colle

ctio

n a

nd

spec

ific

ite

ms

within

it

1.3

Eva

luat

e in

form

atio

n f

or

accu

racy

, cu

rren

cy a

nd r

elev

ance

, id

entify

ing

and w

her

e poss

ible

ove

rcom

ing g

aps

and d

iscr

epan

cies

thro

ugh

furt

her

res

earc

h a

nd d

iscu

ssio

n w

ith e

xper

ts

1.4

Id

entify

them

es a

nd r

elat

ionsh

ips

that

connec

t diffe

rent

item

s in

the

colle

ctio

n o

r th

at a

re h

eld b

y th

e org

anis

atio

n

1

Be

able

to r

esea

rch

info

rmat

ion a

bout

the

colle

ctio

n

1.5

Id

entify

and r

efer

ence

furt

her

sou

rces

of

info

rmat

ion a

bout

item

s in

th

e co

llect

ion

2.1

In

vest

igat

e th

e ty

pes

of

info

rmat

ion r

equired

by

visi

tors

, re

sear

cher

s,

colle

agues

in t

he

org

anis

atio

n,

and o

ther

org

anis

atio

ns

such

as

funder

s

2.2

In

stig

ate

ques

tions

and iden

tify

any

additio

nal

info

rmat

ion r

equired

2

Be

able

to iden

tify

th

e in

form

atio

n

nee

ds

of

oth

ers

2.3

Rec

ord

req

ues

ts t

hat

can

’t b

e m

et im

med

iate

ly a

nd w

her

e re

leva

nt

rese

arch

the

info

rmat

ion n

eeded

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

15

0

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3.1

In

terp

ret

and r

evie

w info

rmat

ion in o

rder

to p

rovi

de

appro

priat

e su

mm

arie

s an

d illu

stra

tions

3.2

Eva

luat

e an

d s

elec

t fa

cts,

sto

ries

and t

hem

es a

bout

the

colle

ctio

n t

o

use

in p

rese

nta

tions,

dis

pla

ys a

nd p

ublic

atio

ns

3.3

D

evel

op a

nd p

rovi

de

curr

ent,

rel

evan

t an

d a

ccura

te info

rmat

ion o

n

spec

ific

ite

ms

3.4

Cla

rify

that

info

rmat

ion is

clea

r an

d in a

form

suitab

le f

or

its

inte

nded

re

cipie

nts

3

Be

able

to p

rovi

de

info

rmat

ion f

or

oth

ers

3.5

O

bta

in info

rmat

ion a

s so

on a

s pos

sible

aft

er r

eques

ts a

re m

ade

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________


151

Unit 31: Research, document and catalogue cultural heritage collections


QCF level: 5

Credit value: 10


Unit aim

This unit covers researching, documenting and cataloguing cultural heritage items and structures within a collections management system.



Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

15

2

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Cla

rify

the

subje

ct,

obje

ctiv

es a

nd s

cope

of

the

rese

arch

to b

e ca

rrie

d

out

1.2

Lo

cate

, ev

aluat

e an

d u

se r

elev

ant

prim

ary

and s

econdar

y so

urc

es o

f in

form

atio

n

1.3

Eva

luat

e th

e re

sults

of

the

rese

arch

for

com

ple

tenes

s, a

ccura

cy a

nd

rele

vance

1

Be

able

to r

esea

rch

info

rmat

ion

rela

ting t

o c

ultura

l her

itag

e co

llect

ions

1.4

Rec

ord

and r

eport

on t

he

rese

arch

in a

form

at a

ppro

priat

e to

its

in

tended

use

2.1

Exa

min

e item

s w

ithout

putt

ing t

hem

at

risk

2.2

Colle

ct a

nd e

valu

ate

all in

form

atio

n r

elev

ant

to t

he

iden

tifica

tion o

f th

e item

, id

entify

ing a

nd w

her

e pos

sible

res

pondin

g t

o a

ny

gap

s,

dis

crep

anci

es a

nd p

ote

ntial

sourc

es o

f unre

liabili

ty

2.3

Id

entify

the

item

, ex

pla

inin

g t

he

evid

ence

and r

easo

nin

g u

sed

2.4

Rec

ord

and r

eport

on t

he

resu

lts

of

the

iden

tifica

tion in a

form

at

appro

priat

e to

its

inte

nded

use

2

Be

able

to iden

tify

an

d r

ecord

ite

ms

of

cultura

l her

itag

e

2.5

Allo

cate

, re

cord

and a

pply

acc

essi

on n

um

ber

s in

acc

ord

ance

with

org

anis

atio

nal

pro

cedure

s an

d g

uid

elin

es f

or

the

conse

rvat

ion a

nd

dis

pla

y of

the

item

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

15

3

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3.1

Sum

mar

ise

the

his

tory

, si

gnific

ance

, ag

e an

d p

rove

nan

ce o

f th

e item

in

suff

icie

nt

det

ail to

mee

t th

e re

quirem

ents

of

use

rs

3.2

D

escr

ibe

any

unusu

al a

nd d

istinct

ive

feat

ure

s of

the

item

3.3

D

escr

ibe

the

item

’s r

elat

ionsh

ip a

nd s

ignific

ance

to o

ther

rel

evan

t item

s w

ithin

or

outs

ide

the

colle

ctio

n

3.4

D

escr

ibe

the

item

’s c

onditio

n a

nd a

ny

care

it

nee

ds

3

Be

able

to r

eport

on t

he

pro

per

ties

of

item

s of

cultura

l her

itag

e

3.5

Rec

ord

des

crip

tions

in f

orm

ats

suitab

le f

or

those

who a

re e

xpec

ted t

o

use

them

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________



154

Unit 32: Set up and manage information management systems for cultural heritage collections


QCF level: 5

Credit value: 10


Unit aim

This unit covers the design, implementation and use of information systems (including archives, cataloguing and index systems) for managing cultural heritage collections.



Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

15

5

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Id

entify

the

type

and lev

el o

f in

form

atio

n n

eeded

for

colle

ctio

ns

man

agem

ent

and c

are

1.2

D

evel

op a

docu

men

tation a

nd info

rmat

ion s

yste

m t

o r

ecord

, ca

talo

gue

and a

id t

he

man

agem

ent

of

colle

ctio

ns

1.3

D

evel

op r

isk

man

agem

ent,

saf

ety

and s

ecurity

sys

tem

s fo

r m

anag

ing

the

dat

a

1.4

Cla

ssify

info

rmat

ion t

hat

is

confiden

tial

or

sensi

tive

and s

pec

ify

appro

priat

e ac

cess

res

tric

tions

1.5

D

efin

e th

e st

ruct

ure

and index

ing o

f th

e re

cord

s to

mee

t use

rs’

requirem

ents

and c

om

ply

with a

ny

rele

vant

stan

dar

ds

1

Be

able

to s

et u

p

an info

rmat

ion

man

agem

ent

syst

em f

or

colle

ctio

ns

man

agem

ent

and

care

1.6

D

evel

op index

ing p

roce

dure

s th

at p

rovi

de

effe

ctiv

e ac

cess

to t

he

dat

a

2.1

Cla

ssify

diffe

rent

cate

gories

of

use

r to

acc

ess,

add,

chan

ge

and d

elet

e dat

a as

appro

priat

e

2.2

D

evel

op u

ser

guid

elin

es a

nd p

roce

dure

s fo

r ac

cess

ing,

ente

ring a

nd

amen

din

g d

ata

2

Be

able

to e

nsu

re

oth

ers

are

able

to

use

the

syst

em

effe

ctiv

ely

2.3

Tra

in o

ther

s on h

ow

to u

se t

he

syst

em a

nd e

nsu

re t

hey

are

able

to d

o

so p

rofici

ently

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

15

6

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3.1

Sto

re d

ata

in a

ccord

ance

with o

rgan

isat

ional

and leg

al s

tandar

ds

3.2

Car

ry o

ut

regula

r dat

a bac

kups

3.3

Cla

rify

that

acc

ess

to info

rmat

ion c

onfo

rms

to o

rgan

isat

ional

and leg

al

requirem

ents

3

Be

able

to m

onitor

the

use

and

effe

ctiv

enes

s of

the

syst

em

3.4

Arc

hiv

e in

form

atio

n n

ot

in c

urr

ent

use

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________


157

Unit 33: Take measures to conserve cultural heritage


QCF level: 6

Credit value: 30


Unit aim

This unit is about achieving the conservation of cultural heritage through planning, managing and implementing measures that can include conservation treatments, preventive conservation, protection, and managing and educating others to ensure the provision of effective conservation.



Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

15

8

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Rec

om

men

d a

nd c

om

munic

ate

appro

priat

e pra

ctic

e in

the

care

, pro

tect

ion a

nd t

reat

men

t of

cultura

l her

itag

e

1.2

D

efin

e th

e co

nse

rvat

ion im

plic

atio

ns

of

polic

ies

and p

lans

of

action f

or

cultura

l her

itag

e

1.3

D

evel

op g

uid

elin

es f

or

the

ongoin

g p

rote

ctio

n o

f cu

ltura

l her

itag

e

1.4

D

evel

op r

ecom

men

dat

ions

of

appro

priat

e so

urc

es o

f fu

rther

anal

ysis

, tr

eatm

ent

or

pre

ventive

car

e as

nec

essa

ry

1

Be

able

to

com

munic

ate

good

pra

ctic

e in

the

care

, pro

tect

ion

and t

reat

men

t of

mat

eria

l her

itag

e

1.5

Id

entify

and t

ake

into

acc

ount

any

nat

ional

, lo

cal or

org

anis

atio

nal

fr

amew

ork

s an

d p

olic

ies

rele

vant

to t

he

her

itag

e

2.1

D

evel

op m

easu

res

that

are

appro

priat

e to

the

conte

xt o

f th

e her

itag

e,

the

deg

ree

of

pro

tect

ion n

eeded

and t

he

agre

ed lev

el o

f ac

cess

or

use

2.2

Rev

iew

and r

evis

e pla

ns

whic

h t

ake

into

acc

ount

the

phys

ical

, ch

emic

al a

nd s

truct

ura

l ch

arac

terist

ics

of

mat

eria

ls

2.3

Rev

iew

and r

evis

e pla

ns

whic

h t

ake

into

acc

ount

actu

al a

nd p

ote

ntial

ca

use

s of

dec

ay

2.4

Im

ple

men

t m

easu

res

whic

h e

mplo

y m

ater

ials

, re

sourc

es,

skill

s an

d

equip

men

t as

appro

priat

e to

the

task

s bei

ng a

dopte

d

2.5

Id

entify

and w

her

e nec

essa

ry inve

stig

ate

emer

gin

g m

ethods

and

tech

niq

ues

rel

evan

t to

the

mea

sure

s to

be

use

d

2

Be

able

to

imple

men

t tr

eatm

ent-

bas

ed,

pre

ventive

or

pro

tect

ive

conse

rvat

ion

mea

sure

s

2.6

D

evel

op r

elat

ionsh

ips

with o

ther

s w

ho h

ave

an im

pac

t on t

he

her

itag

e to

ensu

re t

hat

conse

rvat

ion m

easu

res

are

effe

ctiv

e

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

15

9

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3.1

D

evel

op m

easu

res

that

mee

t re

cognis

ed c

onse

rvat

ion,

safe

ty a

nd

envi

ronm

enta

l st

andar

ds

3.2

D

evel

op m

easu

res

and t

echniq

ues

that

tak

e in

to a

ccount

rele

vant

conte

xtual

and e

thic

al f

acto

rs

3.3

D

evel

op m

easu

res

that

are

im

ple

men

ted w

ith a

suff

icie

ntly

hig

h lev

el

of

skill

and e

thic

al c

onsi

der

atio

n t

o a

deq

uat

ely

pro

tect

the

her

itag

e

3

Be

able

to m

eet

reco

gnis

ed

conse

rvat

ion

stan

dar

ds

3.4

D

evel

op r

ecord

s of

conse

rvat

ion m

easu

res

that

are

suffic

iently

per

man

ent

and a

ppro

priat

e to

thei

r in

tended

use

4.1

Im

ple

men

t ap

pro

priat

e m

ethodolo

gie

s fo

r gat

her

ing,

inte

rpre

ting a

nd

pre

senting d

ata

4.2

Anal

yse

and inte

rpre

t findin

gs

to iden

tify

the

effe

ct o

f co

nse

rvat

ion

mea

sure

s

4.3

D

evel

op r

ecom

men

dat

ions

for

appro

priat

e ch

anges

to c

onse

rvat

ion

mea

sure

s w

her

e nec

essa

ry

4

Be

able

to m

onitor

and e

valu

ate

the

effe

ct o

f co

nse

rvat

ion

mea

sure

s

4.4

Im

ple

men

t th

e ap

pro

priat

e ch

anges

to c

onse

rvat

ion m

easu

res

wher

e nec

essa

ry

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________



160

Unit 34: Inspect and monitor cultural heritage for conservation purposes


QCF level: 3

Credit value: 6


Unit aim

This unit is about inspecting objects or components, identifying and assessing their nature and use, and making basic reports on location, condition and environment, using established procedures to monitor environmental conditions. It could be applied to inspecting and monitoring objects on display, in storage or in situ, for instance in, or a part of, a historic building or site.



Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

16

1

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Exp

lain

the

obje

ctiv

es o

f th

e as

sess

men

t

1.2

Eva

luat

e how

the

her

itag

e is

bei

ng d

ispla

yed,

store

d,

pro

tect

ed o

r use

d

1.3

Id

entify

any

pla

nned

or

expec

ted c

han

ges

to loca

tion o

r use

1

Be

able

to iden

tify

an

d a

sses

s th

e nat

ure

and u

se o

f th

e her

itag

e

1.4

Id

entify

and e

valu

ate

any

risk

s pos

ed b

y cu

rren

t or

expec

ted u

se

2.1

Vis

ual

ly iden

tify

the

mat

eria

l an

d s

truct

ura

l nat

ure

of

the

her

itag

e

2.2

Eva

luat

e th

e ove

rall

conditio

n o

f th

e her

itag

e w

ithout

com

pro

mis

ing

its

conditio

n

2.3

Vis

ual

ly iden

tify

any

deg

radat

ion o

r dec

ay

2.4

Id

entify

and e

valu

ate

any

risk

s pose

d b

y th

e co

nditio

n o

f th

e her

itag

e

2

Be

able

to iden

tify

an

d a

sses

s th

e pro

per

ties

and

conditio

n o

f th

e her

itag

e

2.5

D

escr

ibe

situ

atio

ns

wher

e fu

rther

advi

ce o

r an

alys

is w

ould

be

nee

ded

3.1

U

se s

uitab

le m

ethods

for

mon

itoring t

he

envi

ronm

ent

3.2

Id

entify

and r

eport

any

risk

s pose

d t

o t

he

her

itag

e by

the

envi

ronm

ent

3

Be

able

to m

onitor

the

envi

ronm

ent

of

the

her

itag

e

3.3

M

ake

routine

adju

stm

ents

to t

he

envi

ronm

ent

within

appro

priat

e co

nse

rvat

ion g

uid

elin

es

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

16

2

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

4.1

Rec

ord

and r

eport

obse

rvat

ions

and a

sses

smen

ts a

ccura

tely

and

clea

rly

4

Be

able

to r

ecord

obse

rvat

ions

and

asse

ssm

ents

4.2

U

se s

pec

ifie

d r

eport

ing a

nd r

ecor

din

g p

roce

dure

s co

rrec

tly

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________


163

Unit 35: Assist with incidents and emergency procedures


QCF level: 2

Credit value: 2


Unit aim

This unit is about providing support to those responsible for emergency procedures. This will include assisting with evacuation procedures and understanding how to use emergency systems and equipment safely and correctly.



Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

16

4

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

D

escr

ibe

org

anis

atio

n’s

pro

cedure

s fo

r dea

ling w

ith inci

den

ts a

nd

emer

gen

cies

1.2

D

escr

ibe

org

anis

atio

n’s

pro

cedure

s fo

r m

onitoring a

nd c

ontr

olli

ng

risk

s

1.3

D

escr

ibe

how

ris

k as

sess

men

ts a

nd e

vacu

atio

n p

roce

dure

s ar

e pro

duce

d

1

Under

stan

d

org

anis

atio

nal

pro

cedure

s fo

r dea

ling w

ith

inci

den

ts a

nd

emer

gen

cies

1.4

Id

entify

the

firs

t ai

d o

ffic

er in o

rgan

isat

ion

2.1

D

escr

ibe

how

to u

se e

mer

gen

cy e

quip

men

t

2

Under

stan

d h

ow

to

use

em

ergen

cy

equip

men

t an

d

syst

ems

2.2

D

escr

ibe

how

to initia

te a

larm

sys

tem

s an

d a

cces

s es

cape

route

s

3.1

Ass

ist

with e

vacu

atio

n p

roce

dure

s

3

Be

able

to a

ssis

t w

ith e

mer

gen

cy

pro

cedure

s in

the

even

t of

an

inci

den

t or

emer

gen

cy

3.2

Fo

llow

inst

ruct

ions

for

taki

ng a

ctio

n in a

way

that

min

imis

es inju

ry t

o

self,

oth

ers

or

pre

mis

es

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

16

5

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________



166

Unit 36: Demonstrate understanding of customer service

Unit reference number: K/601/1622

QCF level: 3

Credit value: 6


Unit aim

This unit is about being able to understand and explain the principles of customer service and the way they can be applied in specific customer service situations. The basic principles in this unit influence all aspects of making customer service work and enable the learner to place professional customer practice in the context of their industry sector and their own organisation. Above all, working as a customer service professional involves working with colleagues to develop deeper and broader understanding of customer service language and principles.



Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

16

7

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Com

munic

ate

to c

ust

om

ers

thei

r org

anis

atio

n’s

ser

vice

off

er,

how

it

bal

ance

s org

anis

atio

nal

and c

ust

om

er n

eeds

and h

ow

it

mee

ts

cust

om

er e

xpec

tations

1.2

Com

par

e th

e se

rvic

e off

ers

of

com

mer

cial

, public

sec

tor

and t

hird

sect

or

org

anis

atio

ns

and h

ow

they

eac

h m

eet

cust

om

er e

xpec

tations

1

Follo

w t

hei

r org

anis

atio

n’s

ac

cepte

d c

ust

om

er

serv

ice

languag

e

1.3

D

iscu

ss w

ith c

olle

agues

ste

ps

that

tea

m m

ember

s ca

n t

ake

to d

eal

with d

iffe

rent

cust

om

ers

and d

iffe

rent

cust

om

er s

ervi

ce s

ituat

ions

2.1

Fo

llow

the

key

polic

ies

and p

roce

dure

s in

thei

r org

anis

atio

n f

or

the

del

iver

y of

serv

ices

or

pro

duct

s

2.2

D

emonst

rate

how

thei

r org

anis

atio

n’s

ser

vice

appro

ach a

nd s

ervi

ce

offer

fit w

ithin

thei

r ow

n indust

ry a

nd d

iffe

r fr

om

those

of

oth

er

indust

ries

2

Apply

cust

om

er

serv

ice

princi

ple

s in

th

eir

cust

om

er

serv

ice

role

2.3

D

iscu

ss w

ith c

olle

agues

how

thei

r org

anis

atio

n’s

eth

ical

and v

alue

bas

e fits

with o

rgan

isat

ional

nee

ds

and c

ust

om

er e

xpec

tations

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

16

8

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3.1

D

escr

ibe

how

thei

r org

anis

atio

n’s

ser

vice

offer

mee

ts c

ust

om

er

expec

tations

3.2

Exp

lain

how

thei

r org

anis

atio

n’s

ser

vice

offer

is

affe

cted

by

finan

cial

an

d o

ther

res

ourc

e lim

itat

ions

3.3

Id

entify

the

impac

t th

at t

hei

r org

anis

atio

n’s

ser

vice

offer

may

hav

e on

diffe

rent

peo

ple

in t

he

serv

ice

chai

n

3.4

Exp

lain

how

cust

om

ers

form

thei

r ex

pec

tations

of

the

serv

ices

or

pro

duct

s

3.5

Exp

lain

the

import

ance

of

effe

ctiv

e te

amw

ork

for

the

del

iver

y of

exce

llent

cust

om

er s

ervi

ce

3.6

D

escr

ibe

how

cust

om

er s

ervi

ce c

an c

ontr

ibute

to b

est

valu

e in

a

public

sec

tor

or

third s

ecto

r org

anis

atio

n

3.7

Exp

lain

how

cust

om

er s

ervi

ce c

an p

rovi

de

a co

mpet

itiv

e ad

vanta

ge

for

a co

mm

erci

al o

rgan

isat

ion

3.8

D

escr

ibe

why

thei

r org

anis

atio

n m

ust

lim

it t

he

cust

om

er s

ervi

ce it

giv

es t

o b

alan

ce c

ust

om

er s

atis

fact

ion w

ith o

rgan

isat

ional

goal

s

3.9

Exp

lain

how

to d

eal w

ith d

iffe

rent

cust

om

er b

ehav

iours

and

per

sonal

itie

s to

ach

ieve

cust

om

er s

atis

fact

ion

3.1

0

Exp

lain

the

import

ance

of

effe

ctiv

e co

mm

unic

atio

n in t

he

del

iver

y of

exce

llent

cust

om

er s

ervi

ce

3.1

1

Des

crib

e how

they

ensu

re t

hei

r co

mm

unic

atio

n w

ith d

iver

se g

roups

of

cust

om

ers

is e

ffec

tive

and e

ffic

ient

3

Under

stan

d t

he

princi

ple

s of

cust

om

er s

ervi

ce

3.1

2

Des

crib

e th

e im

port

ance

of

continuous

impro

vem

ent

within

cust

om

er

serv

ice

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

16

9

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3.1

3

Exp

lain

the

key

polic

ies

and p

roce

dure

s in

thei

r org

anis

atio

n f

or

the

del

iver

y of

serv

ices

or

pro

duct

s an

d w

hy

it is

import

ant

to f

ollo

w t

hem

3.1

4

Exp

lain

how

thei

r in

dust

ry’s

appro

ach t

o c

ust

om

er s

ervi

ce d

iffe

rs f

rom

th

e ap

pro

ach o

f an

oth

er indust

ry

3.1

5

Outlin

e th

e se

rvic

e offer

of

com

pet

itors

of

thei

r org

anis

atio

n o

r an

y org

anis

atio

ns

offer

ing s

imila

r se

rvic

es o

r pro

duct

s

3.1

6

Des

crib

e th

e fe

ature

s an

d b

enef

its

of

thei

r org

anis

atio

n’s

ser

vice

s or

pro

duct

s th

at influen

ce c

ust

om

er s

ervi

ce d

eliv

ery

and c

ust

om

er

satisf

action

3.1

7

Exp

lain

how

thei

r org

anis

atio

n b

alan

ces

its

nee

ds

with c

ust

om

er

expec

tations

and n

eeds

3.1

8

Just

ify

the

ethic

al a

nd v

alue

bas

e of

thei

r org

anis

atio

n’s

appro

ach t

o

cust

om

er s

ervi

ce

3.1

9

Exp

lain

how

thei

r beh

avio

ur

when

im

pro

ving c

ust

om

er s

ervi

ce

del

iver

y af

fect

s th

e su

cces

s of

any

chan

ges

to c

ust

om

er e

xpec

tations

and n

eeds

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________



170

Unit 37: Working with colleagues


QCF level: 2

Credit value: 1


Unit aim

This unit looks at the importance of maintaining effective working relationships with the people around you. The unit is not concerned with team working as such but rather looks to address what it is like to work in a working environment occupied by others as well. The learner will explore the communication techniques and skills required and look at how they can thrive in this type of environment.



Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

17

1

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

D

escr

ibe

the

expec

tations

thei

r co

lleag

ues

will

hav

e of

them

as

a w

ork

co

lleag

ue

1

Under

stan

d w

ork

co

lleag

ues

ex

pec

tations

of

them

in t

he

pla

ce

of

work

1.2

Ass

ess

how

they

curr

ently

beh

ave

in r

elat

ion t

o t

hes

e ex

pec

tations

and d

escr

ibe

how

they

can

im

pro

ve h

ow

they

work

with c

olle

agues

2.1

D

escr

ibe

3 c

om

munic

atio

n t

echniq

ues

and t

wo t

ypes

of

beh

avio

ur

that

ca

n h

elp e

stab

lish a

nd m

ainta

in e

ffec

tive

work

ing r

elat

ionsh

ips

with

colle

agues

2.2

Rec

ognis

e su

pport

ive

and e

ffec

tive

com

munic

atio

n t

echniq

ues

and

beh

avio

ur

bei

ng u

sed b

y oth

ers

2

Know

how

to u

se a

ra

nge

of

com

munic

atio

n

skill

s an

d

tech

niq

ues

to h

elp

secu

re g

ood

work

ing

rela

tionsh

ips

with

colle

agues

2.3

D

emonst

rate

the

abili

ty t

o u

se 2

appro

priat

e ve

rbal

and 2

non-v

erbal

co

mm

unic

atio

n t

echniq

ues

when

work

ing w

ith c

olle

agues

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________



172

Unit 38: Make and maintain conservation records for cultural heritage


QCF level: 2

Credit value: 5


Unit aim

This unit involves making, storing and managing appropriate and accurate records of conservation-related activities. It also involves producing reports and instructions, including inspection, monitoring, treatments and preventive measures, and safety-related assessments and incidents. It could be applied to inspecting and monitoring objects on display, in storage or in situ, for instance in, or a part of, a historic building or site.



Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

17

3

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

D

escr

ibe

the

types

of

info

rmat

ion t

hat

nee

d t

o b

e re

cord

ed f

or

conse

rvat

ion p

urp

ose

s

1.2

Id

entify

appro

priat

e fo

rmat

s fo

r co

nse

rvat

ion r

ecord

s fo

r use

in t

he

org

anis

atio

n

1

Under

stan

d t

he

use

of

conse

rvat

ion

reco

rds

in c

ultura

l her

itag

e

1.3

Exp

lain

the

signific

ance

, cu

rren

t an

d p

ote

ntial

use

s, a

nd a

ny

pote

ntial

se

nsi

tivi

ty o

f th

eir

conse

rvat

ion r

ecord

s

2.1

M

ake

clea

r an

d a

ccura

te r

ecord

s of

conse

rvat

ion r

equirem

ents

or

activi

ties

in lin

e w

ith o

rgan

isat

ional

pro

cedure

s

2

Be

able

to m

ake

conse

rvat

ion

reco

rds

2.2

Im

ple

men

t fo

rmat

s an

d p

roce

dure

s ap

pro

priat

e to

the

conte

xt

3.1

U

se a

ppro

priat

e m

ethods

to s

tore

and index

rec

ord

s se

cure

ly

3

Be

able

to s

tore

, in

dex

and m

anag

e co

nse

rvat

ion

reco

rds

3.2

M

ainta

in c

om

pute

r-bas

ed r

ecord

s in

lin

e w

ith t

he

org

anis

atio

n’s

pro

cedure

s

4.1

Confirm

tas

ks,

priorities

and r

esponsi

bili

ties

cle

arly

and a

ccura

tely

w

ith c

olle

agues

4

Be

able

to p

roduce

re

port

s an

d

inst

ruct

ions

rela

ting t

o

conse

rvat

ion

4.2

U

se c

onse

rvat

ion r

ecord

s to

pro

duce

cle

ar a

nd c

onci

se r

eport

s,

inst

ruct

ions

and g

uid

ance

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

17

4

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________


175

Unit 39: Assist customers, visitors or audiences in getting the best from their experience of a creative or cultural organisation


QCF level: 2

Credit value: 4


Unit aim

This unit is about identifying different customer needs and responding appropriately. It involves encouraging customer feedback and taking appropriate action to deal with customer complaints.



Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

17

6

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Antici

pat

e an

d p

repar

e in

form

atio

n t

hat

cust

om

ers,

vis

itors

or

audie

nce

s ar

e lik

ely

to n

eed

1.2

Kee

p u

p-t

o-d

ate

with c

han

ges

and d

evel

opm

ents

that

affec

t in

form

atio

n p

rovi

ded

to c

ust

om

ers

1

Be

able

to iden

tify

th

e nee

ds

of

cust

om

ers,

vis

itors

or

audie

nce

s an

d

hav

e re

leva

nt

info

rmat

ion

avai

lable

1.3

Id

entify

the

info

rmat

ion o

r as

sist

ance

nee

ded

by

indiv

idual

cust

om

ers

2.1

Pro

vide

info

rmat

ion a

bout

the

org

anis

atio

n,

venue,

ser

vice

s or

pro

duct

s ac

cord

ing t

o t

he

cust

om

ers’

nee

ds

2.2

Tre

at c

ust

om

ers

with c

ourt

esy

and r

espec

t th

eir

div

ersi

ty

2.3

Enco

ura

ge

cust

om

er f

eedbac

k an

d r

espond t

o it

or

pas

s it o

n t

o t

he

appro

priat

e peo

ple

as

rele

vant

2

Be

able

to p

rovi

de

info

rmat

ion t

o

cust

om

ers,

vis

itors

or

audie

nce

s an

d

resp

ond t

o t

hei

r fe

edbac

k

2.4

Im

pro

ve s

ervi

ces

within

thei

r ar

ea o

f re

sponsi

bili

ty a

ccord

ing t

o

cust

om

er n

eeds

and f

eedbac

k

3.1

Res

pond t

o p

roble

ms

or

com

pla

ints

quic

kly

and e

ffec

tive

ly

3.2

O

bta

in a

dvi

ce f

rom

rel

evan

t co

lleag

ues

as

nee

ded

to s

olv

e pro

ble

ms

3

Be

able

to r

espond

to p

roble

ms

and

com

pla

ints

3.3

Id

entify

rep

eate

d p

roble

ms

and r

esolv

e th

em o

r en

sure

colle

agues

re

sponsi

ble

for

the

nec

essa

ry a

ctio

n a

re m

ade

awar

e of

them

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

17

7

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

4.1

Fo

llow

any

org

anis

atio

nal

cust

om

er c

are

polic

ies

and p

roce

dure

s

4.2

Com

munic

ate

rele

vant

pro

cedure

s re

lating t

o h

ealth,

safe

ty a

nd

secu

rity

to c

ust

om

ers

as n

eces

sary

4

Be

able

to f

ollo

w

org

anis

atio

nal

pro

cedure

s in

dea

ling w

ith

cust

om

ers,

vis

itors

or

audie

nce

s 4.3

M

ainta

in c

ust

om

er s

ervi

ce r

ecord

s ac

cord

ing t

o o

rgan

isat

ional

polic

y

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________



178

Unit 40: Support learning activities in a creative and cultural context


QCF level: 2

Credit value: 4


Unit aim

This unit is about assisting with learning activities in a creative and cultural context, including through answering enquiries, keeping records, helping plan and set up learning activities, and assisting with delivery.



Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

17

9

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Id

entify

lea

rnin

g a

ctiv

itie

s w

ithin

ow

n o

rgan

isat

ion o

r ar

ea o

f w

ork

1

Be

able

to p

rovi

de

info

rmat

ion o

n

lear

nin

g a

ctiv

itie

s 1.2

Res

pond t

o q

uer

ies

about

lear

nin

g o

pport

unitie

s, e

vents

and

reso

urc

es

2.1

Car

ry o

ut

activi

ties

to info

rm p

lanned

lea

rnin

g a

ctiv

itie

s

2.2

Pr

ovi

de

info

rmat

ion t

o a

ssis

t w

ith p

lannin

g lea

rnin

g a

ctiv

itie

s

2

Be

able

to a

ssis

t in

pla

nnin

g a

nd

pre

par

ing f

or

lear

nin

g a

ctiv

itie

s 2.3

Pr

epar

e th

e sp

ace

and r

esourc

es f

or

lear

nin

g a

ctiv

itie

s

3.1

Fo

llow

rel

evan

t hea

lth a

nd s

afet

y pro

cedure

s in

the

lear

nin

g

envi

ronm

ent

3.2

Ass

ist

in m

ainta

inin

g t

he

hea

lth a

nd s

afet

y of

peo

ple

tak

ing p

art

in

even

ts a

nd a

ctiv

itie

s

3

Be

able

to m

ainta

in

hea

lth,

safe

ty a

nd

secu

rity

in t

he

lear

nin

g

envi

ronm

ent

3.3

Ensu

re t

he

safe

ty a

nd s

ecurity

of

reso

urc

es u

sed in t

he

lear

nin

g

activi

ty

4.1

Pro

vide

det

ails

of

lear

nin

g a

ctiv

itie

s to

par

tici

pan

ts

4

Be

able

to a

ssis

t in

del

iver

ing lea

rnin

g

activi

ties

4.2

Com

munic

ate

info

rmat

ion a

nd p

roce

dure

s to

ass

ist

with p

artici

pan

ts’

lear

nin

g

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

18

0

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________


181

Unit 41: Support marketing activities in a creative and cultural context


QCF level: 2

Credit value: 4


Unit aim

This unit is about providing administrative and basic research support for marketing activities in a creative and cultural context.



This unit is a barred combination with unit 42: K/601/6822 Support fundraising for a creative and cultural organisation.

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

18

2

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Answ

er e

nquirie

s ab

out

the

org

anis

atio

n,

exhib

itio

ns

or

even

ts

1.2

See

k ad

vice

or

refe

r quer

ies

to s

uitab

le c

olle

agues

or

sourc

es o

f in

form

atio

n w

hen

unab

le t

o a

nsw

er q

uer

ies

direc

tly

1

Be

able

to a

nsw

er

enquirie

s fr

om

and

keep

rec

ord

s of

cust

om

ers

1.3

Kee

p r

ecord

s of

cust

om

ers,

vis

itors

or

audie

nce

s in

the

form

at

required

by

the

org

anis

atio

n

2.1

Set

up a

nd p

rovi

de

support

for

mee

tings

with c

olle

agues

, ta

king n

ote

s or

min

ute

s as

nec

essa

ry

2.2

M

anag

e per

sonal

and c

olle

agues

’ dia

ries

2.3

Co-o

rdin

ate

activi

ties

with p

ress

and p

ublic

rel

atio

ns

per

sonnel

2

Be

able

to p

rovi

de

adm

inis

trat

ive

support

and c

o-

ord

inat

ion f

or

mar

keting

activi

ties

2.4

Co-o

rdin

ate

mai

lings

3.1

G

ather

info

rmat

ion t

o a

ssis

t in

res

earc

hin

g m

arke

ting o

pport

unitie

s in

lin

e w

ith a

udie

nce

nee

ds

3.2

Pro

vide

info

rmat

ion a

nd d

ata

to a

ssis

t w

ith p

lannin

g m

arke

ting

activi

ties

, m

ater

ials

and e

vents

3.3

Colle

ct d

ata

to b

e use

d in e

valu

atin

g t

he

succ

ess

of

mar

keting

activi

ties

3

Be

able

to c

olle

ct

and p

rovi

de

info

rmat

ion t

o

assi

st w

ith

mar

keting

3.4

In

put

and m

anag

e dat

a usi

ng a

dat

abas

e

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

18

3

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________



184

Unit 42: Support fundraising for a creative and cultural organisation


QCF level: 2

Credit value: 4


Unit aim

This unit is about helping to secure funding for a cultural heritage organisation through answering enquiries, recording and providing information to support fundraising and funding bids, and providing relevant administrative support. It can be applied to fundraising from individuals, grant-providing bodies and corporate donors or sponsors.



This unit is a barred combination with unit 41: R/601/6832 Support marketing activities in a creative and cultural context.

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

18

5

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Res

pond t

o q

uer

ies

about

fundra

isin

g f

rom

indiv

idual

s or

org

anis

atio

ns

1.2

Pro

vide

info

rmat

ion a

nd a

nsw

er e

nquirie

s at

fundra

isin

g e

vents

1.3

Know

when

to r

efer

quer

ies

to c

olle

agues

or

sourc

es o

f in

form

atio

n

1

Be

able

to a

nsw

er

enquirie

s fr

om

cu

rren

t an

d

pote

ntial

funder

s

1.4

Rec

ord

dat

a ab

out

curr

ent

and p

ote

ntial

funder

s in

lin

e w

ith t

he

org

anis

atio

n’s

pro

cedure

s

2.1

Pr

ovi

de

support

for

mee

tings

with c

olle

agues

and f

under

s

2.2

M

anag

e ow

n a

nd s

upport

oth

ers’

dia

ries

2

Be

able

to p

rovi

de

adm

inis

trat

ive

support

and c

o-

ord

inat

ion f

or

fundra

isin

g

activi

ties

2.3

Co-o

rdin

ate

mai

lings

3.1

Id

entify

sourc

es o

f in

form

atio

n t

o s

upport

fundra

isin

g a

ctiv

itie

s

3.2

Car

ry o

ut

rese

arch

to s

upport

a f

undra

isin

g a

ctiv

ity

3

Colle

ct a

nd p

rovi

de

info

rmat

ion t

o

assi

st w

ith

fundra

isin

g

3.3

Rec

ord

and m

anag

e in

form

atio

n in lin

e w

ith t

he

org

anis

atio

n’s

pro

cedure

s

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

18

6

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________


187

Unit 43: Store and retrieve information


QCF level: 2

Credit value: 3


Unit aim

This unit is about storing and retrieving information securely and within confidentiality requirements of the organisation.



Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

18

8

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Exp

lain

the

purp

ose

of

storing a

nd r

etriev

ing r

equired

info

rmat

ion

1.2

D

escr

ibe

diffe

rent

info

rmat

ion s

yste

ms

and t

hei

r m

ain f

eatu

res

1.3

Exp

lain

the

purp

ose

of

legal

and o

rgan

isat

ional

req

uirem

ents

for

the

secu

rity

and c

onfiden

tial

ity

of

info

rmat

ion

1.4

Exp

lain

the

purp

ose

of

confirm

ing info

rmat

ion t

o b

e st

ore

d a

nd

retr

ieve

d

1.5

D

escr

ibe

way

s of

chec

king info

rmat

ion f

or

accu

racy

1.6

Exp

lain

the

purp

ose

of

chec

king info

rmat

ion f

or

accu

racy

1.7

Exp

lain

the

purp

ose

of

pro

vidin

g info

rmat

ion t

o a

gre

ed f

orm

at a

nd

tim

esca

les

1.8

D

escr

ibe

the

types

of

info

rmat

ion t

hat

may

be

del

eted

1

Under

stan

d

pro

cess

es a

nd

pro

cedure

s fo

r st

oring a

nd

retr

ievi

ng

info

rmat

ion

1.9

D

escr

ibe

pro

ble

ms

that

may

occ

ur

with info

rmat

ion s

yste

ms

and h

ow

to

dea

l w

ith t

hem

, w

hen

nec

essa

ry

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

18

9

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2.1

Id

entify

, co

nfirm

and c

olle

ct info

rmat

ion t

o b

e st

ore

d

2.2

Fo

llow

leg

al a

nd o

rgan

isat

ional

pro

cedure

s fo

r se

curity

and

confiden

tial

ity

of

info

rmat

ion t

o b

e st

ore

d

2.3

Sto

re info

rmat

ion in a

ppro

ved loca

tions

2.4

Chec

k an

d u

pdat

e st

ore

d info

rmat

ion,

if r

equired

2.5

D

elet

e st

ore

d info

rmat

ion,

if r

equired

2

Be

able

to s

tore

in

form

atio

n

2.6

D

eal w

ith,

or

refe

r pro

ble

ms,

if

required

3.1

Confirm

and iden

tify

info

rmat

ion t

o b

e re

trie

ved

3.2

Fo

llow

leg

al a

nd o

rgan

isat

ional

pro

cedure

s fo

r se

curity

and

confiden

tial

ity

of

info

rmat

ion

3.3

Lo

cate

and r

etriev

e th

e re

quired

info

rmat

ion

3.4

Chec

k an

d u

pdat

e in

form

atio

n,

if r

equired

3.5

Pro

vide

info

rmat

ion in t

he

agre

ed f

orm

at a

nd t

imes

cale

3

Be

able

to r

etriev

e in

form

atio

n

3.6

D

eal w

ith,

or

refe

r pro

ble

ms

if r

equired

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________



190

Unit 44: Identity and cultural diversity


QCF level: 2

Credit value: 2


Unit aim

The aim of this unit is to help the learner to understand the value of equality and diversity in society.



Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

19

1

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

D

escr

ibe

the

key

feat

ure

s of

soci

al d

iver

sity

1.2

D

efin

e th

e te

rm s

oci

al incl

usi

on

1.3

D

escr

ibe

the

key

feat

ure

s of

div

ersi

ty (

e.g.

ethnic

ity,

gen

der

)

1

Under

stan

d t

he

mea

nin

gs

of

the

term

s so

cial

div

ersi

ty a

nd

incl

usi

on

1.4

Id

entify

bodie

s w

ho w

ork

on e

qual

ity/

div

ersi

ty iss

ues

(e.

g.

CEH

R)

2.1

G

ive

exam

ple

s of

ineq

ual

ity

in a

ran

ge

of

situ

atio

ns

2.2

Exp

lain

the

diffe

rence

s bet

wee

n d

iscr

imin

atio

n a

nd p

reju

dic

e

2

Under

stan

d

equal

ity,

dis

crim

inat

ion a

nd

pre

judic

e 2.3

G

ive

exam

ple

s of posi

tive

and n

egat

ive

ster

eoty

pin

g

3.1

D

escr

ibe

the

com

mon c

har

acte

rist

ics

of

a ra

nge

of

div

erse

gro

ups

in

Soci

ety

3

Under

stan

d t

he

div

ersi

ty o

f co

mm

unitie

s 3.2

Exp

lain

how

soci

ety

can b

enef

it f

rom

a d

iver

se s

oci

ety

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________



192

Unit 45: Assisting with daily financial issues


QCF level: 2

Credit value: 3


Unit aim

This unit is about assisting with daily financial issues and monitoring progress against the allocated budget, and ensuring that the budget figures are not exceeded. It involves reporting any variations from agreed expenditure, producing both routine and exception reports, and recording any agreements about action on expenditure. This unit also covers the issuing of petty cash, floats and per diems.



Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

19

3

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Id

entify

budget

cost

s usi

ng v

alid

, re

liable

and a

ccura

te s

ourc

es o

f in

form

atio

n

1.2

M

ainta

in a

ccura

te a

nd u

p-t

o-d

ate

finan

cial

rec

ord

s in

the

corr

ect

form

at,

usi

ng a

ppro

priat

e co

mpute

r so

ftw

are

or

man

ual

form

at

1.3

Pr

ovi

de

report

s on e

xpen

diture

agai

nst

the

budget

s, in t

he

corr

ect

form

at

1.4

Li

aise

with o

ther

s to

info

rm o

f an

y finan

cial

var

iance

s or

dis

crep

anci

es

when

thes

e occ

ur

1.5

Pr

oduce

and m

ainta

in s

pre

adsh

eets

set

ting o

ut:

co

sts;

ex

pen

ses

1

Be

able

to m

ainta

in

accu

rate

and u

p t

o

dat

e finan

cial

re

cord

s

1.6

Set

up a

nd m

ainta

in s

upport

ing b

alan

ce s

hee

ts,

ensu

ring info

rmat

ion

is:

ac

cura

te

up t

o d

ate

se

t out

in t

he

corr

ect

form

at

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

19

4

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2.1

Pr

oce

ss p

urc

has

e ord

ers

for

pay

men

ts

2.2

M

onitor

pet

ty c

ash

2

Be

able

to f

ollo

w

com

pan

y polic

y in

re

lation t

o

purc

has

e ord

ers

, pet

ty c

ash,

float

s an

d p

er d

iem

s

2.3

Ass

emble

and m

onitor

float

s

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________


195

Unit 46: Provide information on a cultural heritage collection


QCF level: 3

Credit value: 6


Unit aim

This unit is about providing information on items and collections of cultural heritage verbally and in straightforward written or graphic formats.



Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

19

6

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Cla

rify

with o

ther

s to

iden

tify

the

info

rmat

ion t

hat

is

curr

ently

avai

lable

and t

hat

whic

h n

eeds

to b

e re

sear

ched

1.2

Im

ple

men

t re

sear

ch t

o iden

tify

info

rmat

ion a

bout

the

colle

ctio

n a

nd

spec

ific

ite

ms

within

it

1.3

Ass

ess

info

rmat

ion t

o e

nsu

re it

is a

ccura

te,

curr

ent

and r

elev

ant

1.4

Id

entify

them

es a

nd r

elat

ionsh

ips

that

connec

t diffe

rent

item

s in

the

colle

ctio

n o

r th

at a

re h

eld b

y th

e org

anis

atio

n

1

Be

able

to r

esea

rch

info

rmat

ion a

bout

the

colle

ctio

n

1.5

Id

entify

furt

her

sourc

es o

f in

form

atio

n a

bout

item

s in

the

colle

ctio

n

2.1

Id

entify

the

info

rmat

ion r

equired

by

visi

tors

, co

lleag

ues

in t

he

org

anis

atio

n,

and o

ther

org

anis

atio

ns

such

as

funder

s

2.2

D

escr

ibe

how

oth

ers

can b

e en

coura

ged

to a

sk q

ues

tions

about

spec

ific

ite

ms

2.3

D

escr

ibe

how

req

ues

ts f

or

info

rmat

ion t

hat

can

’t b

e m

et im

med

iate

ly

can b

e re

cord

ed

2

Know

how

to

iden

tify

the

info

rmat

ion

requirem

ents

of

oth

ers

2.4

Sta

te w

ho r

eques

ts f

or

info

rmat

ion s

hould

be

pas

sed o

n t

o

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

19

7

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3.1

Id

entify

rel

evan

t fa

cts,

sto

ries

and t

hem

es a

bout

the

colle

ctio

n t

hat

m

ight

be

of

inte

rest

to o

ther

s

3.2

Exp

lain

the

curr

ent,

rel

evan

t an

d a

ccura

te info

rmat

ion a

ssoci

ated

with

spec

ific

ite

ms

3.3

Anal

yse

info

rmat

ion t

o e

nsu

re it

is c

lear

and in a

form

suitab

le f

or

its

inte

nded

rec

ipie

nts

3.4

Id

entify

and a

ssis

t vi

sito

rs w

ith s

pec

ial nee

ds

or

who r

equire

hel

p

3.5

Id

entify

the

rele

vant

info

rmat

ion n

eeded

as

soon a

s poss

ible

aft

er

reques

ts a

re m

ade

3

Be

able

to p

rovi

de

oth

ers

with

info

rmat

ion

rela

ting t

o c

ultura

l her

itag

e co

llect

ions

3.6

Id

entify

oth

er s

ourc

es o

f in

form

atio

n o

r re

leva

nt

exper

tise

when

re

ques

ts c

annot

be

dea

lt w

ith

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________



198

Unit 47: Handle, pack and transport cultural heritage items and objects


QCF level: 3

Credit value: 6


Unit aim

This unit is about packing and transporting artwork, objects, items, artefacts or specimens within a building and between buildings. It includes transport by road, rail, air etc. for instance when items are acquired, borrowed or lent.



Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

19

9

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Ensu

re t

he

reso

urc

es n

eeded

to p

ack

the

item

are

to h

and

1.2

Pac

k th

e item

acc

ord

ing t

o s

pec

ifie

d g

uid

elin

es a

nd p

roce

dure

s,

seek

ing a

dvi

ce f

rom

oth

ers

wher

e nee

ded

1.3

U

se p

rote

ctiv

e m

ater

ials

and e

quip

men

t th

at a

re a

ppro

priat

e to

the

conse

rvat

ion r

equirem

ents

of

the

item

and t

he

risk

s it w

ill b

e ex

pose

d

to

1.4

Ensu

re t

hat

the

pac

kagin

g p

rovi

des

the

required

lev

el o

f pro

tect

ion,

envi

ronm

enta

l co

ntr

ol an

d s

ecurity

for

the

item

in t

he

envi

ronm

ent

it

is e

xpec

ted t

o b

e in

1.5

M

ark

the

pac

kage

with t

he

corr

ect

han

dlin

g a

nd d

estinat

ion

inst

ruct

ions

1

Be

able

to p

ack

item

s fo

r re

loca

tion

1.6

D

ocu

men

t th

e pac

king c

orr

ectly

and f

ile o

r pas

s on t

he

docu

men

tation

acco

rdin

g t

o r

equired

pro

cedure

s

2.1

Confirm

with t

he

rele

vant

peo

ple

the

auth

ority

and r

equirem

ents

for

tran

sport

ing t

he

item

2.2

Chec

k th

at t

he

vehic

le o

r eq

uip

men

t to

be

use

d is

suitab

le f

or

tran

sport

ing t

he

item

and is

avai

lable

at

the

appro

priat

e tim

e

2

Be

able

to p

repar

e to

tra

nsp

ort

ite

ms

2.3

Chec

k an

d m

onitor

tran

sport

atio

n r

oute

s fo

r phys

ical

, en

viro

nm

enta

l an

d s

ecurity

const

rain

ts

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

20

0

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3.1

Fo

llow

rel

evan

t han

dlin

g a

nd s

afet

y guid

elin

es a

nd p

roce

dure

s

3.2

Ass

emble

load

s in

a m

anner

that

fac

ilita

tes

load

ing,

unlo

adin

g a

nd t

he

pro

tect

ion o

f th

e item

3.3

Tak

e pro

mpt

corr

ective

act

ion t

o m

inim

ise

actu

al o

r pote

ntial

haz

ards

to ite

ms

3.4

W

her

e del

iver

y re

quirem

ents

can

not

be

met

, as

sess

alter

nat

ives

and

agre

e so

lutions

with t

he

rele

vant

peo

ple

3.5

Com

ple

te t

ransp

ort

atio

n d

ocu

men

ts c

orr

ectly

and f

ile o

r pas

s th

em o

n

acco

rdin

g t

o r

equired

pro

cedure

s

3

Be

able

to

tran

sport

ite

ms

to

new

loca

tions

3.6

Kee

p p

acki

ng a

nd t

ransp

ort

docu

men

ts w

ith t

he

item

at

all tim

es

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________


201

Unit 48: Build cultural heritage exhibitions and displays


QCF level: 3

Credit value: 8


Unit aim

This unit is about constructing exhibitions and displays (which may be temporary or permanent) for cultural heritage. It excludes work that would need to be completed by a specialist mechanic, electrician or builder.



Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

20

2

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

In

terp

ret

a brief

for

an e

xhib

itio

n o

r dis

pla

y an

d a

gre

e it w

ith t

he

rele

vant

peo

ple

1.2

Id

entify

any

additio

nal

info

rmat

ion o

r in

terp

reta

tion n

eeded

and a

gre

e w

hat

is

nee

ded

with t

he

des

igner

(s)

1.3

Ass

ess

any

issu

es a

risi

ng f

rom

the

brief

in t

erm

s of

const

ruct

ion,

visi

tor

acce

ss,

hea

lth a

nd s

afet

y

1

Agre

e re

quirem

ents

for

the

exhib

itio

n o

r dis

pla

y

1.4

Confirm

and d

ocu

men

t th

e final

spec

ific

atio

n f

or

build

ing t

he

exhib

itio

n o

r dis

pla

y

2.1

Id

entify

and o

bta

in t

he

reso

urc

es n

eeded

to p

repar

e th

e ex

hib

itio

n o

r dis

pla

y

2.2

Ensu

re o

ther

s in

volv

ed in t

he

build

hav

e cl

ear

work

obje

ctiv

es

2.3

Build

the

exhib

itio

n o

r dis

pla

y ac

cord

ing t

o t

he

agre

ed s

pec

ific

atio

n

2.4

Ensu

re a

ll re

leva

nt

hea

lth a

nd s

afet

y re

quirem

ents

are

met

2

Build

the

exhib

itio

n

or

dis

pla

y

2.5

Rec

ord

any

required

info

rmat

ion r

elat

ing t

o t

he

build

of

the

exhib

itio

n

or

dis

pla

y

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

20

3

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3.1

Chec

k th

at t

he

required

ite

ms

are

avai

lable

and a

uth

orisa

tion h

as

bee

n o

bta

ined

to inst

all th

em

3.2

H

andle

, posi

tion a

nd p

rote

ct ite

ms

acco

rdin

g t

o c

onse

rvat

ion

guid

elin

es a

nd a

gre

ed p

roce

dure

s

3.3

Po

sition ite

ms

and inte

rpre

tation in lin

e w

ith t

he

des

ign o

f th

e ex

hib

itio

n a

nd t

o m

ake

them

acc

essi

ble

to u

sers

3.4

Li

nk

iden

tifica

tion m

arks

and lab

els

secu

rely

and a

ppro

priat

ely

to t

he

item

s

3

Inst

all cu

ltura

l her

itag

e item

s w

ithin

the

exhib

itio

n o

r dis

pla

y

3.5

Rec

ord

the

loca

tion o

f item

s cl

early

and a

ccura

tely

in t

he

appro

priat

e docu

men

tation s

yste

m

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________



204

Unit 49: Apply procedures for the management of cultural heritage collections


QCF level: 3

Credit value: 6


Unit aim

This unit is about applying procedures and managing information and documentation to support the management and care of cultural heritage collections.



Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

20

5

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Id

entify

and a

pply

the

colle

ctio

n m

anag

emen

t pro

cess

es,

pro

cedure

s an

d s

tandar

ds

use

d w

ithin

the

org

anis

atio

n

1

Use

colle

ctio

n

man

agem

ent

pro

cedure

s 1.2

In

stru

ct o

ther

s in

the

use

of co

llect

ion m

anag

emen

t pro

cedure

s an

d

docu

men

tation s

yste

ms

2.1

Ente

r an

d m

anag

e dat

a w

ithin

a d

ocu

men

tation a

nd info

rmat

ion

syst

em in o

rder

to r

ecord

and c

atal

ogue

colle

ctio

ns

2.2

M

anag

e cu

ltura

l her

itag

e doc

um

enta

tion in a

ccord

ance

with

org

anis

atio

nal

and leg

al s

tandar

ds

2

Man

age

colle

ctio

ns

dat

a an

d

docu

men

tation

2.3

Acc

ess

confiden

tial

, se

nsi

tive

or

rest

rict

ed d

ata

in a

ccord

ance

with

org

anis

atio

nal

pro

cedure

s an

d leg

al s

tandar

ds

3.1

M

ainta

in t

he

required

lev

el o

f in

form

atio

n t

o f

acili

tate

the

care

and

man

agem

ent

of

item

s in

a c

olle

ctio

n

3.2

M

ainta

in t

he

stru

cture

of

reco

rds

so t

hat

they

mee

t th

e re

quirem

ents

of

use

rs a

nd c

om

ply

with r

elev

ant

stan

dar

d

3.3

M

ainta

in index

ing p

roce

dure

s th

at e

nab

le d

ata

on c

olle

ctio

ns

to b

e ac

cess

ed

3

Man

age

info

rmat

ion t

o

support

colle

ctio

ns

man

agem

ent

and

care

3.4

Sea

rch a

nd p

rese

nt

dat

a in

a r

ange

of

appro

priat

e fo

rmat

s to

mee

t use

r re

quirem

ents

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

20

6

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________


207

Unit 50: Introduction to ethics and professional judgement for cultural heritage conservation


QCF level: 3

Credit value: 5


Unit aim

This unit provides an introduction to the principles and application of professional ethics and judgement for the conservation of cultural heritage.


While this unit may be assessed and achieved independently of other units, it is recommended that it is assessed in conjunction with one or more other units relating to the practice of cultural heritage conservation. Please refer to the overall Creative & Cultural Skills assessment requirements/strategy.

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

20

8

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Exp

lain

the

key

princi

ple

s of

cultura

l her

itag

e co

nse

rvat

ion

1

Be

able

to

under

stan

d e

thic

al

and leg

al

oblig

atio

ns

in

rela

tion t

o c

ultura

l her

itag

e co

nse

rvat

ion

1.2

D

escr

ibe

legal

oblig

atio

ns

that

apply

to t

hei

r w

ork

under

hea

lth a

nd

safe

ty,

contr

act

and e

mplo

ymen

t la

w

2.1

Exp

lain

eth

ical

sta

ndar

ds

as s

et d

own b

y th

eir

rele

vant

pro

fess

ional

bodie

s’ c

ode

of

ethic

s an

d p

ract

ice

2.2

Exp

lain

how

rel

evan

t et

hic

al p

rinci

ple

s ap

ply

to t

hei

r ow

n w

ork

2.3

Exp

lain

how

to b

alan

ce c

onse

rvat

ion r

equirem

ents

with t

he

nee

d f

or

cost

-effec

tive

nes

s an

d a

cces

s to

cultura

l her

itag

e

2.4

Eva

luat

e th

e ex

tent

to w

hic

h o

rgan

isat

ional

pra

ctic

es c

onfo

rm w

ith

conse

rvat

ion e

thic

s

2

Know

how

to a

pply

et

hic

al p

rinci

ple

s in

th

eir

work

2.5

D

escr

ibe

how

the

cultura

l, h

isto

ric

and s

piritual

conte

xt o

f cu

ltura

l her

itag

e ca

n influen

ce h

ow

it

nee

ds

to b

e tr

eate

d

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

20

9

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________



210

Unit 51: Protect cultural heritage through basic conservation measures


QCF level: 3

Credit value: 6


Unit aim

This unit is about making, using and recording items that are used to protect, house or display objects and other aspects of heritage according to conservation standards. This might include mounts, fascicules, binders, containers, frames, cases, barriers and screens. It involves assessing the options and technical requirements for protecting the object or structure; making or adapting the protective element, as appropriate; and installing the protecting, housing or display component. It could be applied to inspecting and monitoring objects on display, in storage or in situ, for instance in, or a part, of a historic building or site.


This unit should normally be assessed in the context of one type of object or conservation specialism (e.g. paper, textiles, archaeological objects, stonework and metalwork). Please refer to the overall Creative & Cultural Skills assessment requirements/strategy.

This unit is a barred combination with unit 71: T/601/6869 Monitor the security and environment of cultural heritage objects and unit 73: J/601/6844 Contribute to the care of cultural heritage objects.

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

21

1

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Ass

ess

any

nee

d f

or

pro

tect

ion,

cush

ionin

g,

envi

ronm

enta

l pro

tect

ion

or

secu

rity

mea

sure

s

1

Be

able

to iden

tify

an

d a

gre

e options

for

pro

tect

ing,

housi

ng o

r dis

pla

ying c

ultura

l her

itag

e

1.2

Pr

opose

and a

gre

e options

for

mou

nting,

pro

tect

ing a

nd d

ispla

ying

her

itag

e

2.1

M

ake

or

adap

t m

ountings,

pro

tect

ive

or

dis

pla

y co

mponen

ts a

s nee

ded

2

Be

able

to p

roduce

co

mponen

ts t

o

pro

tect

, house

or

dis

pla

y cu

ltura

l her

itag

e

2.2

Ensu

re t

hat

the

com

ponen

ts m

eet

the

requirem

ents

iden

tified

for

the

her

itag

e th

at t

hey

are

des

igned

to p

rote

ct

3.1

In

stal

l th

e pro

tect

ive,

housi

ng o

r dis

pla

y co

mponen

t

3

Be

able

to inst

all

pro

tect

ion a

s re

quired

to a

id

inte

rpre

tation,

conse

rvat

ion a

nd

use

3.2

Ensu

re t

hat

pro

tect

ive,

housi

ng o

r dis

pla

y m

ethods

mai

nta

in t

he

obje

cts’

inte

grity

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

21

2

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

4.1

La

bel

her

itag

e usi

ng a

ppro

priat

e m

ethods

and m

ater

ials

4.2

M

ark

her

itag

e fo

r se

curity

purp

ose

s usi

ng a

ppro

priat

e m

ethods

and

mat

eria

ls

4

Be

able

to lab

el

and r

ecord

co

mponen

ts o

f cu

ltura

l her

itag

e 4.3

M

ake

accu

rate

and c

lear

rec

ord

s of ac

tions

as a

ppro

priat

e to

the

work

co

nte

xt

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________


213

Unit 52: Undertake routine conservation treatments for cultural heritage


QCF level: 3

Credit value: 12


Unit aim

This unit is about carrying out routine conservation procedures under the direction of a conservator. It covers stabilising objects or structural components in both day-to-day and emergency scenarios, as well as actions such as making basic repairs and removing accretions.


This unit should normally be assessed in the context of one type of object or conservation specialism (e.g. paper, textiles, archaeological objects, stonework, and metalwork). Please refer to the overall Creative & Cultural Skills assessment requirements/strategy.

This unit is a barred combination with unit 73: J/601/6844 Contribute to the care of cultural heritage objects.

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

21

4

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

D

emonst

rate

eth

ical

pra

ctic

e an

d a

n a

ppro

priat

e le

vel of

skill

and

judgem

ent

in c

arry

ing o

ut

trea

tmen

ts

1.2

Ass

ess

and a

gre

e th

e ac

tions

to b

e ta

ken t

o c

onse

rve

her

itag

e

1.3

Rem

ove

, re

duce

or

neu

tral

ise

pote

ntial

and a

ctiv

e ag

ents

of

det

erio

ration

1.4

Rem

ove

or

reduce

mat

eria

l th

at inhib

its

inte

rpre

tation o

r use

1.5

Rep

air

or

stre

ngth

en h

eritag

e obje

cts

or

com

ponen

ts

1

Be

able

to c

arry

out

routine

conse

rvat

ion

trea

tmen

ts

1.6

Tak

e ac

tion t

o m

inim

ise

furt

her

det

erio

ration

2.1

Exp

lain

pro

cedure

s fo

r sa

lvag

ing a

nd p

rote

ctin

g h

eritag

e in

the

even

t of

a fire

, flood o

r oth

er e

mer

gen

cy a

s re

leva

nt

to t

he

work

pla

ce

2

Know

how

to

salv

age

cultura

l her

itag

e in

an

emer

gen

cy

2.2

D

escr

ibe

bas

ic a

ctio

ns

nee

ded

to

pre

vent

furt

her

det

erio

ration o

f sa

lvag

ed o

bje

cts

3.1

Id

entify

ess

ential

envi

ronm

enta

l re

quirem

ents

for

the

rele

vant

her

itag

e

3

Be

able

to iden

tify

ac

tions

nee

ded

to

mai

nta

in t

he

conditio

n o

f cu

ltura

l her

itag

e af

ter

trea

tmen

t

3.2

Eva

luat

e th

e nee

d f

or

ongoin

g p

reve

ntive

or

pro

tect

ive

mea

sure

s

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

21

5

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

4.1

M

ake

accu

rate

and c

lear

rec

ord

s of

trea

tmen

ts

4

Be

able

to m

ake

reco

rds

of

conse

rvat

ion

trea

tmen

ts

4.2

U

se s

pec

ifie

d r

eport

ing a

nd r

ecor

din

g p

roce

dure

s co

rrec

tly

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________



216

Unit 53: Apply preventive conservation measures for cultural heritage


QCF level: 3

Credit value: 12


Unit aim

This unit is about taking measures to prevent deterioration or damage to objects through environmental monitoring and control, and disaster preparedness.




Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

21

7

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

M

onitor

and a

sses

s th

e su

itab

ility

of

the

curr

ent

envi

ronm

ent

for

the

rele

vant

obje

cts

or

com

ponen

ts

1.2

Ass

ess

any

thre

ats

pose

d t

o t

he

obje

cts

or

com

ponen

ts b

y dis

pla

y,

use

or

stora

ge

1

Be

able

to a

sses

s th

e su

itab

ility

of

the

envi

ronm

ent

for

cultura

l her

itag

e 1.3

Rec

om

men

d a

nd a

gre

e an

y ch

anges

that

are

nee

ded

2.1

D

emonst

rate

eth

ical

pra

ctic

e an

d a

n a

ppro

priat

e le

vel of

skill

and

judgem

ent

in a

pply

ing p

reve

ntive

mea

sure

s

2.2

M

odify

envi

ronm

enta

l fa

ctors

as

appro

priat

e to

the

envi

ronm

ent

and

the

conse

rvat

ion n

eeds

of

the

her

itag

e (e

.g.

hum

idity,

tem

per

ature

, lig

ht

leve

ls,

dust

lev

els,

exp

osu

re t

o w

eath

er)

2.3

Sel

ect

and f

it a

dditio

nal

mea

ns

of

pro

tect

ion a

s nee

ded

2

Modify

the

envi

ronm

ent

2.4

Pu

t in

pla

ce a

ny

mea

sure

s nee

ded

to c

ontr

ol pes

ts

3.1

Id

entify

and a

sses

s pote

ntial

thre

ats

from

dis

aste

rs a

nd e

mer

gen

cies

3

Put

contingen

cy

mea

sure

s in

pla

ce

3.2

Ensu

re t

hat

mea

sure

s ar

e in

pla

ce t

o p

rote

ct o

r w

arn a

gai

nst

pote

ntial

dis

aste

rs

4.1

M

ake

accu

rate

and c

lear

rec

ord

s of

actions

take

n

4

Know

how

to m

ake

reco

rds

of

actions

take

n

4.2

U

se s

pec

ifie

d r

eport

ing a

nd r

ecor

din

g p

roce

dure

s co

rrec

tly

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

21

8

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________


219

Unit 54: Set up and maintain conservation equipment


QCF level: 3

Credit value: 6


Unit aim

This unit is about setting up specialist conservation equipment, providing advice and support on its use, and carrying out routine checks, maintenance and adjustment. It does not extend to specialist maintenance tasks normally undertaken by the equipment’s manufacturer or dealer.



Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

22

0

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Pr

epar

e an

d if

nee

ded

cal

ibra

te o

r ad

just

equip

men

t as

appro

priat

e fo

r th

e in

tended

use

1.2

Chec

k th

at t

he

equip

men

t is

in a

saf

e co

nditio

n r

eady

for

use

1

Be

able

to s

et u

p

equip

men

t re

ady

for

use

1.3

M

ainta

in a

nd s

tore

the

equip

men

t en

suring t

hat

it

is s

afe

and r

eady

to

use

2.1

Pr

ovi

de

clea

r ad

vice

or

inst

ruct

ions

as r

equired

on h

ow

to u

se t

he

equip

men

t

2

Be

able

to p

rovi

de

advi

ce a

nd s

upport

in

the

use

of

the

equip

men

t 2.2

Solv

e ro

utine

oper

atin

g o

r ad

just

men

t pro

ble

ms

3.1

Chec

k th

e ro

utine

funct

ionin

g a

nd s

afet

y of

the

equip

men

t

3.2

Car

ry o

ut

any

use

r m

ainte

nan

ce n

eeded

to m

ainta

in t

he

equip

men

t in

good c

onditio

n

3.3

Id

entify

and a

ct o

n a

ny

pote

ntial

pro

ble

ms

that

could

lea

d t

o

mal

funct

ionin

g o

r sa

fety

ris

ks

3.4

Ref

er s

pec

ialis

t m

ainte

nan

ce t

asks

to s

ervi

ce e

ngin

eers

or

oth

er

qual

ifie

d p

erso

nnel

as

appro

priat

e

3

Be

able

to c

arry

out

routine

chec

ks

and m

ainte

nan

ce

3.5

M

ainta

in m

ainte

nan

ce a

nd f

ault r

ecord

s as

appro

priat

e to

equip

men

t ty

pe

and o

rgan

isat

ional

pro

cedure

s

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

22

1

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________



222

Unit 55: Make copies or representations of items of heritage


QCF level: 3

Credit value: 6


Unit aim

This unit is about making replicas, surrogates or representations (including digital representations) of objects, structures and their components to aid access, interpretation or research and to protect the object from unnecessary handling or use. The processes and skills involved will ensure that the integrity and security of heritage is maintained and that relevant information is recorded for their management and care.



Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

22

3

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Exp

lain

the

reas

ons

for

mak

ing a

rep

lica

or

repre

senta

tion

1.2

Agre

e th

e re

quirem

ents

for

mak

ing t

he

replic

a or

repre

senta

tion

1.3

M

ake

accu

rate

rep

licas

or

repre

senta

tions

acco

rdin

g t

o n

eed a

nd

feas

ibili

ty

1

Be

able

to m

ake

replic

as o

r re

pre

senta

tions

1.4

Ensu

re t

he

conditio

n a

nd s

ecurity

of

replic

as o

r re

pre

senta

tions

is

mai

nta

ined

2.1

M

ainta

in t

he

inte

grity

and s

afet

y of

the

her

itag

e during t

he

copyi

ng

pro

cess

2

Be

able

to m

ainta

in

the

inte

grity

and

secu

rity

of

the

origin

al

2.2

Ensu

re t

he

her

itag

e is

ret

urn

ed t

o a

suitab

le loca

tion a

nd c

onditio

n

post

-oper

atio

n

3.1

Rec

ord

how

and w

hy

the

copy

was

mad

e

3.2

Rec

ord

the

purp

ose

and p

rove

nan

ce o

f th

e co

py

3.3

Ensu

re t

hat

copie

s ca

n b

e dis

tinguis

hed

fro

m t

he

origin

al h

eritag

e

3

Be

able

to r

ecord

re

leva

nt

info

rmat

ion o

n t

he

pro

venan

ce,

purp

ose

and c

are

of

the

copy

3.4

Pro

vide

inst

ruct

ions

on t

he

care

and m

ainte

nan

ce o

f co

pie

s w

her

e th

ey a

re inte

nded

for

long-t

erm

use

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

22

4

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________


225

Unit 56: Handle, clean and reposition cultural heritage objects


QCF level: 3

Credit value: 6


Unit aim

This unit is about handling and cleaning objects or components of structures according to conservation standards; labelling objects or components and recording actions; packing or applying protection, preparing locations ready for objects or components, and unpacking and installing them.




Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

22

6

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

D

escr

ibe

a ra

nge

of

met

hods

and m

ater

ials

use

d f

or

clea

nin

g o

bje

cts

and e

xpla

in w

hen

they

should

be

use

d

1.2

Consu

lt r

ecord

s re

lating t

o t

he

obje

cts

to iden

tify

any

mat

ters

that

nee

d t

o b

e ta

ken into

acc

ount

in h

andlin

g a

nd c

lean

ing

1.3

Sel

ect

and u

se m

ethods

and m

ater

ials

appro

priat

e to

the

obje

ct a

nd

the

work

to b

e ca

rrie

d o

ut,

tes

ting t

hem

bef

ore

im

ple

men

ting t

hem

1.4

Car

ry o

ut

routine

han

dlin

g a

nd c

lean

ing o

f obje

cts

acco

rdin

g t

o

conse

rvat

ion s

tandar

ds

1

Be

able

to h

andle

an

d c

lean

cultura

l her

itag

e obje

cts

1.5

D

escr

ibe

how

to r

eport

any

signs

of

dam

age

or

det

erio

ration t

hat

re

quire

furt

her

att

ention

2.1

La

bel

obje

cts

usi

ng a

ppro

priat

e m

ethods

and m

ater

ials

2

Be

able

to lab

el

and r

ecord

obje

cts

2.2

M

ake

accu

rate

and c

lear

rec

ord

s of ac

tions

as a

ppro

priat

e to

the

work

co

nte

xt

3.1

U

se a

ppro

priat

e pac

king a

nd p

rote

ctio

n t

o e

nsu

re t

he

secu

rity

of

obje

cts

for

tran

sport

3.2

Ensu

re t

he

suitab

ility

of

the

envi

ronm

ent

for

obje

cts

during h

andlin

g

and t

ransp

ort

3.3

Pr

epar

e lo

cations

to a

ccom

modat

e obje

cts

3.4

U

npac

k obje

cts

and c

hec

k th

em f

or

signs

of

dam

age

and d

eter

iora

tion

3

Be

able

to p

ack,

m

ove

and inst

all

obje

cts

3.5

In

stal

l obje

cts

as r

equired

in t

hei

r new

loca

tions

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

22

7

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________



228

Unit 57: Promote and sell goods and services in a creative and cultural organisation


QCF level: 3

Credit value: 6


Unit aim

This unit is about promoting and selling goods and services in a creative and cultural organisation. Goods and services could include, for example, tickets for exhibitions and events, corporate hospitality and room hire, or sales of food and merchandise. You will need to develop your knowledge of the products and services available within your organisation and develop the most effective methods to promote and market them to customers, visitors or audiences.



Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

22

9

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Res

earc

h d

etai

ls o

f th

e goods

or

serv

ices

ava

ilable

in t

he

org

anis

atio

n

1.2

Id

entify

the

way

goods

and s

ervi

ces

hav

e pre

viousl

y bee

n p

rom

ote

d

and h

ow

wel

l th

ey h

ave

sold

1.3

Id

entify

the

org

anis

atio

n's

fin

anci

al o

r oth

er t

arget

s fo

r th

e sa

les

of

goods

or

serv

ices

1

Be

able

to r

esea

rch

info

rmat

ion t

o

support

the

sale

of

goods

and s

ervi

ces

1.4

Id

entify

the

targ

et m

arke

t fo

r re

leva

nt

goods

and s

ervi

ces,

det

erm

inin

g w

hic

h indiv

idual

s or

gro

ups

wan

t w

hic

h g

oods

or

serv

ices

2.1

Ensu

re t

hat

the

pro

duct

s an

d s

ervi

ces

offer

ed m

eet

cust

om

er n

eeds

2.2

D

escr

ibe

diffe

rent

way

s to

pro

mote

goods

and s

ervi

ces

to t

arget

m

arke

ts

2.3

D

evel

op d

iffe

rent

selli

ng t

echniq

ues

to s

uit t

he

various

goods

or

serv

ices

and t

hei

r ta

rget

mar

kets

2.4

Pr

esen

t an

d d

ispla

y goods

and s

ervi

ces

to a

ppea

l to

cust

om

ers

2.5

Pr

ovi

de

cust

om

ers,

vis

itors

or

audie

nce

s w

ith info

rmat

ion o

n t

he

goods

and s

ervi

ces

to m

eet

thei

r nee

ds

2

Be

able

to p

rom

ote

an

d s

ell goods

and

serv

ices

2.6

Res

pond t

o c

ust

om

er q

uer

ies

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

23

0

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3.1

Pro

vide

info

rmat

ion t

o o

ther

s in

the

org

anis

atio

n t

o h

elp t

hem

dev

elop

com

mer

cial

opport

unitie

s

3.2

Shar

e cu

stom

er f

eedbac

k w

ith c

olle

agues

to h

elp d

evel

op s

ervi

ces

or

pro

duct

s

3.3

Id

entify

opport

unitie

s to

‘cr

oss-

sell’

goods

or

serv

ices

3

Be

able

to a

ssis

t in

im

pro

ving s

ales

an

d d

evel

opin

g

com

mer

cial

opport

unitie

s

3.4

W

ork

with o

ther

s in

the

org

anis

atio

n t

o im

pro

ve p

roduct

and s

ervi

ce

offer

ings

4.1

Exp

lain

the

org

anis

atio

n’s

hea

lth a

nd s

afet

y polic

ies

4.2

D

escr

ibe

rele

vant

secu

rity

pro

cedure

s

4.3

Exp

lain

agre

ed p

aym

ent

polic

ies

and p

roce

dure

s

4

Know

how

to f

ollo

w

org

anis

atio

nal

pro

cedure

s in

se

lling g

oods

and

serv

ices

4.4

D

escr

ibe

how

cust

om

er c

om

pla

ints

are

dea

lt w

ith a

ccord

ing t

o t

he

org

anis

atio

n's

pro

cedure

s

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________


231

Unit 58: Work with volunteers in a creative and cultural context


QCF level: 3

Credit value: 4


Unit aim

This unit is about identifying opportunities for volunteers to become involved in your work and working with them to achieve work aims in a creative and cultural context.



This unit is a barred combination with unit 62: L/601/6893 Supervise and support the work of others in creative and cultural contexts.

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

23

2

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Eva

luat

e cu

rren

t an

d f

utu

re a

reas

of

thei

r w

ork

that

could

be

support

ed b

y vo

lunte

ers

1.2

Exp

lain

opport

unitie

s an

d n

eeds

for

volu

nte

er s

upport

to t

hose

re

sponsi

ble

for

recr

uitin

g o

r m

anag

ing v

olu

nte

ers

1

Be

able

to a

nal

yse

and c

om

munic

ate

opport

unitie

s fo

r in

volv

ing

volu

nte

ers

in t

he

work

pro

gra

mm

e 1.3

Exp

lain

any

code

of pra

ctic

e or

polic

y th

eir

org

anis

atio

n h

as f

or

work

ing w

ith v

olu

nte

ers

2.1

Brief

volu

nte

ers

on t

he

work

to b

e done,

pro

vidin

g c

lear

inst

ruct

ions

and d

emonst

rating t

asks

wher

e nee

ded

2.2

Agre

e re

sponsi

bili

ties

and w

ork

ing m

ethods,

ensu

ring t

hat

volu

nte

ers

under

stan

d w

hat

is

expec

ted o

f th

em

2.3

Ensu

re t

hat

the

work

allo

cate

d is

within

the

capab

ility

of

the

volu

nte

ers

2.4

Answ

er a

ny

ques

tions

volu

nte

ers

may

hav

e on t

hei

r w

ork

and o

n t

he

faci

litie

s an

d s

upport

ava

ilable

to t

hem

2.5

Agre

e an

appro

priat

e le

vel of

super

visi

on a

nd s

upport

with v

olu

nte

ers

2

Be

able

to a

gre

e an

d e

xpla

in t

he

work

to b

e done

by

volu

nte

ers

2.6

Exp

lain

how

volu

nte

ers’

work

fits

in t

o a

ny

ove

rall

obje

ctiv

es a

nd

tim

esca

les

and c

ontr

ibute

s to

the

work

of

the

org

anis

atio

n o

r ove

rall

pro

ject

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

23

3

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3.1

Enco

ura

ge

and s

upport

volu

nte

ers

to t

ake

ow

ner

ship

of

thei

r w

ork

3.2

Com

munic

ate

with v

olu

nte

ers

in w

ays

that

are

appro

priat

e to

thei

r nee

ds

3.3

D

emonst

rate

that

they

tre

at v

olu

nte

ers

court

eousl

y, r

espec

t th

eir

div

ersi

ty a

nd s

how

res

pec

t fo

r th

eir

role

s an

d c

ontr

ibutions

3.4

Eva

luat

e vo

lunte

ers’

contr

ibutions

to w

ork

obje

ctiv

es a

nd t

asks

, pro

vidin

g c

onst

ruct

ive

feed

bac

k

3

Be

able

to s

upport

vo

lunte

ers

in t

hei

r w

ork

3.5

O

bta

in a

dvi

ce a

nd g

uid

ance

on w

ork

ing w

ith v

olu

nte

ers

wher

e nec

essa

ry

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________



234

Unit 59: Maintain competence and undertake work-related learning in the creative and cultural sector


QCF level: 3

Credit value: 6


Unit aim

This unit is about actively keeping job skills and knowledge up-to-date, taking an interest in relevant aspects of the creative and cultural sector and making use of relevant learning opportunities in the workplace and outside it.



Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

23

5

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Eva

luat

e an

y ex

pec

ted c

han

ges

to t

hei

r ow

n w

ork

role

and

resp

onsi

bili

ties

1.2

Id

entify

the

skill

s an

d k

now

ledge

nee

ded

to r

espond t

o c

han

ge

and

keep

up-t

o-d

ate

1.3

Id

entify

opport

unitie

s fo

r dev

elopm

ent

and e

valu

ate

the

implic

atio

ns

for

thei

r ow

n s

kills

and k

now

ledge

1

Be

able

to k

eep

work

ski

lls a

nd

know

ledge

up-t

o-

dat

e

1.4

U

nder

take

appro

priat

e ac

tivi

ty t

o updat

e or

acquire

new

know

ledge

and s

kills

as

rele

vant

2.1

Id

entify

lea

rnin

g o

pport

unitie

s re

leva

nt

to w

ork

role

or

aspirat

ions

2.2

Apply

rel

evan

t so

urc

es o

f in

form

atio

n t

o lea

rn m

ore

about

an a

rea

of

inte

rest

2

Be

able

to

inve

stig

ate

rele

vant

area

s of

the

crea

tive

and

cultura

l se

ctor

that

ar

e of

inte

rest

2.3

Pe

rform

act

ivitie

s w

hic

h s

har

e le

arnin

g w

ith c

olle

agues

insi

de

and

outs

ide

the

org

anis

atio

n

3.1

Id

entify

lea

rnin

g o

pport

unitie

s re

leva

nt

to h

is o

r her

work

nee

ds

and

aspirat

ions

3.2

Ass

ess,

prioritise

and m

ake

use

of re

leva

nt

lear

nin

g o

pport

unitie

s

3

Be

able

to u

tilis

e re

leva

nt

lear

nin

g

opport

unitie

s

3.3

Critica

lly e

valu

ate

lear

nin

g o

utc

om

es g

ained

fro

m w

ork

act

ivity

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

23

6

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________


237

Unit 60: Taking responsibility for work in a creative and cultural context


QCF level: 3

Credit value: 4


Unit aim

This unit is about identifying the requirements of your role and what is expected from you by others in the organisation in which you work; it also includes evaluating your performance and improving your skills, knowledge and understanding. In the cultural heritage sector, it can be particularly important to consider your own development due to lack of formal progression routes and high levels of competition for jobs.



Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

23

8

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Ensu

re t

hat

they

are

cle

ar a

bout

thei

r ro

le,

work

obje

ctiv

es a

nd t

he

stan

dar

d o

f w

ork

exp

ecte

d

1.2

Id

entify

the

exte

nt

of

thei

r re

sponsi

bili

ty a

nd a

uth

ority

, in

cludin

g

wher

e th

ey c

an m

ake

dec

isio

ns

and w

her

e th

ey n

eed t

o s

eek

advi

ce

from

oth

ers

1

Under

stan

d t

hei

r per

sonal

work

role

an

d e

xpec

tations

1.3

Agre

e w

ith t

hei

r m

anag

er h

ow

they

will

eva

luat

e th

eir

work

and

eval

uat

e pro

gre

ss a

gai

nst

obje

ctiv

es

2.1

Com

ple

te w

ork

on t

ime,

to t

he

stan

dar

ds

required

and w

ithin

budget

or

reso

urc

e co

nst

rain

ts

2.2

Kee

p t

hei

r m

anag

er o

r oth

er r

elev

ant

colle

agues

info

rmed

of

pro

gre

ss,

hig

hlig

hting a

ny

succ

esse

s, c

once

rns

and p

ote

ntial

pro

ble

ms

2

Be

able

to

com

ple

te w

ork

to

the

stan

dar

ds

required

2.3

M

onitor

and e

valu

ate

thei

r w

ork

sta

ndar

ds,

res

ults

and p

roce

sses

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

23

9

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3.1

See

k fe

edbac

k on t

hei

r w

ork

fro

m c

olle

agues

3.2

Res

pond t

o f

eedbac

k as

nec

essa

ry t

o im

pro

ve p

erfo

rman

ce a

nd

iden

tify

futu

re lea

rnin

g

3.3

Eva

luat

e th

eir

skill

s, k

now

ledge

and u

nder

stan

din

g in r

elat

ion t

o t

hei

r w

ork

role

, id

entify

ing s

tren

gth

s an

d a

reas

that

nee

d f

urt

her

dev

elopm

ent

3.4

Tak

e ap

pro

priat

e ac

tion t

o d

evel

op s

kills

, kn

ow

ledge

and

under

stan

din

g a

s nec

essa

ry,

iden

tify

ing a

nd a

gre

eing a

ny

nec

essa

ry

tim

e an

d r

esourc

es

3

Be

able

to u

se

feed

bac

k an

d

reflec

tion t

o

impro

ve

per

form

ance

and

info

rm lea

rnin

g

3.5

Com

ple

te a

ny

appra

isal

or

eval

uat

ion p

roce

ss u

sed b

y th

eir

org

anis

atio

n

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________



240

Unit 61: Work effectively with other people in a creative and cultural context


QCF level: 3

Credit value: 4


Unit aim

This unit is about developing and maintaining effective working relationships with immediate colleagues, as well as those in the wider organisation or from other organisations. This unit is important because collaboration is central to the way in which many cultural heritage organisations work.



Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

24

1

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Res

pond p

osi

tive

ly t

o opport

unitie

s to

work

with o

ther

peo

ple

1.2

Id

entify

the

role

s an

d r

esponsi

bili

ties

of

oth

ers

in r

elat

ion t

o t

he

work

in

han

d

1.3

Exp

lain

his

or

her

per

sonal

role

and w

ork

act

ivitie

s cl

early

1.4

Cla

rify

iss

ues

pro

pose

d b

y oth

ers

1

Be

able

to d

evel

op

effe

ctiv

e w

ork

ing

rela

tionsh

ips

with

oth

ers

1.5

Id

entify

his

or

her

str

ength

s an

d lim

itat

ions

and t

hose

of

oth

ers

s/he

is w

ork

ing w

ith in o

rder

to m

ake

effe

ctiv

e use

of

his

or

her

and o

ther

s’

abili

ties

2.1

Id

entify

and c

om

munic

ate

his

or

her

inte

ntions

and e

xpec

tations

clea

rly

2.2

Id

entify

the

inte

ntions

and e

xpec

tations

of

oth

ers

2.3

Id

entify

and a

vert

pote

ntial

pro

ble

ms

when

work

ing w

ith o

ther

s,

seek

ing a

dvi

ce f

rom

the

rele

vant

man

ager

or

colle

agues

if

nee

ded

2.4

Pe

rform

a p

rogre

ss b

rief

ing s

essi

on f

or

those

with w

hom

s/h

e is

w

ork

ing u

p-t

o-d

ate

2.5

Pe

rform

work

act

ivitie

s on t

ime

and t

o b

udget

or

within

res

ourc

e al

loca

tions

wher

e poss

ible

2

Be

able

to w

ork

ef

fect

ivel

y w

ith

oth

ers

2.6

Id

entify

wher

e ad

vice

can

be

sought

wher

e nec

essa

ry

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

24

2

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3.1

Sum

mar

ise

feed

bac

k fr

om

oth

ers

regar

din

g t

hei

r ow

n w

ork

per

form

ance

3.2

Rev

iew

and r

evis

e ac

tions

in r

esponse

to f

eedbac

k to

im

pro

ve

per

form

ance

3.3

Id

entify

pote

ntial

futu

re lea

rnin

g n

eeded

3

Be

able

to s

eek,

giv

e an

d r

espond

to f

eedbac

k

3.4

G

ive

feed

bac

k to

oth

ers

on t

hei

r w

ork

when

req

ues

ted

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________


243

Unit 62: Supervise and support the work of others in creative and cultural contexts


QCF level: 3

Credit value: 8


Unit aim

This unit is designed for people who supervise others in a creative and cultural context, including team leaders and those responsible for supervising trainees or assistants on a regular or occasional basis. It concerns ensuring work objectives are contributing appropriately to those of the organisation, allocating work effectively, and leading and supporting the development of others.



This unit is a barred combination with unit 15: L/601/6876 Develop, lead and motivate others in a creative and cultural organisation and unit 58: R/601/6913 Work with volunteers in a creative and cultural context.

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

24

4

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Set

work

obje

ctiv

es a

nd a

ctiv

itie

s fo

r oth

ers

that

contr

ibute

to

org

anis

atio

nal

obje

ctiv

es a

nd r

equirem

ents

1.2

Allo

cate

work

in a

way

that

tak

es a

ccount

of

indiv

idual

s’ s

kill

leve

ls,

abili

ties

and s

tren

gth

s

1

Be

able

to d

evel

op

work

obje

ctiv

es

and p

lans

1.3

W

her

e re

leva

nt

ensu

re t

hat

act

ivitie

s pro

vide

appro

priat

e dev

elopm

ent

opport

unitie

s fo

r in

div

idual

s, r

efer

ring t

o a

ny

agre

ed

pla

ns

wher

e nec

essa

ry

2.1

Com

munic

ate

work

pla

ns

to o

ther

s in

suff

icie

nt

det

ail an

d a

t a

leve

l an

d p

ace

appro

priat

e to

them

2.2

Exp

lain

work

obje

ctiv

es a

nd t

asks

in a

way

that

is

clea

r an

d g

ains

the

com

mitm

ent

of

oth

ers

2.3

G

ive

clea

r in

stru

ctio

ns

and g

uid

ance

about

the

work

to b

e done

2.4

Cre

ate

a tr

ust

ing a

nd o

pen

envi

ronm

ent

that

enco

ura

ges

pee

r su

pport

an

d o

pen

com

munic

atio

n

2.5

D

emonst

rate

or

take

peo

ple

thro

ugh a

ny

step

s or

skill

s w

her

e nec

essa

ry

2.6

Answ

er a

ny

ques

tions

clea

rly

and a

ccura

tely

2

Be

able

to lea

d a

nd

support

oth

ers

2.7

D

emonst

rate

that

they

can

tre

at o

ther

s w

ith c

ourt

esy

and r

espec

t th

eir

div

ersi

ty

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

24

5

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3.1

Super

vise

and m

onitor

work

as

appro

priat

e to

the

task

and t

he

per

son’s

abili

ties

and lev

el o

f co

nfiden

ce

3.2

G

ive

const

ruct

ive

feed

bac

k at

poin

ts d

esig

ned

to im

pro

ve

per

form

ance

and a

id d

evel

opm

ent

3.3

Pr

ovi

de

opport

unitie

s fo

r oth

ers

to e

valu

ate

thei

r ow

n w

ork

3.4

G

ive

opport

unity

to e

nab

le p

eople

to r

espond t

o f

eedbac

k an

d

reco

mm

end h

ow

they

could

im

pro

ve t

hei

r w

ork

3

Be

able

to m

onitor

work

and p

rovi

de

feed

bac

k

3.5

Ensu

re t

he

confiden

tial

ity

of

all fe

edbac

k to

indiv

idual

s an

d t

eam

s

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________



246

Unit 63: Deliver learning or interpretation activities in a creative and cultural context


QCF level: 3

Credit value: 8


Unit aim

This unit is about planning and making inputs into events designed to engage and inform or educate audiences, visitors or customers in a creative and cultural context.



This unit is a barred combination with unit 25: A/601/6887 Plan and deliver learning or interpretation activities in a creative and cultural context.

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

24

7

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Id

entify

the

nee

ds

of th

e ta

rget

audie

nce

1.2

Exp

lain

the

purp

ose

of

the

activi

ty a

nd t

he

lear

nin

g o

bje

ctiv

es t

o b

e co

vere

d

1

Be

able

to iden

tify

th

e purp

ose

and

obje

ctiv

es f

or

a le

arnin

g o

r in

terp

retive

act

ivity

1.3

Id

entify

the

reso

urc

es a

nd t

imet

able

for

the

even

t

2.1

D

evis

e a

pla

n a

nd e

nsu

re t

hat

it

mee

ts t

he

iden

tified

audie

nce

nee

ds

and lea

rnin

g o

bje

ctiv

es

2.2

Pr

epar

e or

obta

in a

ny

mat

eria

ls a

nd r

esourc

es n

eeded

to s

upport

the

activi

ty

2.3

Chec

k th

e re

sourc

es a

nd a

rran

gem

ent

of

the

venue

are

read

y fo

r th

e ac

tivi

ty

2

Be

able

to p

lan a

le

arnin

g o

r in

terp

retive

act

ivity

2.4

U

nder

take

a r

isk

asse

ssm

ent

for

the

activi

ty

3.1

Com

munic

ate

with t

he

audie

nce

in a

man

ner

that

is

clea

r an

d

appro

priat

e to

thei

r nee

ds

3.2

Pr

esen

t in

form

atio

n c

lear

ly a

nd a

ccura

tely

3.3

Enco

ura

ge

par

tici

pan

ts t

o a

sk q

ues

tions

3

Be

able

to d

eliv

er a

le

arnin

g o

r in

terp

reta

tion

activi

ty

3.4

Ensu

re t

he

safe

ty a

nd s

ecurity

of th

e au

die

nce

and o

f an

y obje

cts

and

reso

urc

es u

sed in t

he

activi

ty

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

24

8

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

4.1

Rev

iew

if

the

activi

ty h

as e

nab

led t

he

iden

tified

lea

rnin

g o

bje

ctiv

es t

o

be

met

4.2

Rev

iew

the

activi

ty in r

elat

ion t

o its

succ

ess

in m

eeting p

artici

pan

t nee

d

4.3

Rev

iew

ow

n c

ontr

ibution t

o t

he

activi

ty

4

Be

able

to e

valu

ate

a le

arnin

g o

r in

terp

retive

act

ivity

4.4

D

iscu

ss a

ny

modific

atio

ns

to t

he

activi

ty a

nd t

he

reso

urc

es u

sed t

hat

co

uld

im

pro

ve its

effec

tive

nes

s in

the

futu

re

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________


249

Unit 64: Provide interpretation for creative and cultural exhibitions or displays


QCF level: 3

Credit value: 6


Unit aim

This unit is about providing interpretation collections, displays and exhibitions in a creative or cultural organisation or context. It may be undertaken by a person working alone or as part of an education/learning/interpretation or collections team.



Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

25

0

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Id

entify

the

obje

ctiv

es o

f an

y le

arnin

g o

r in

terp

reta

tion p

rogra

mm

es

or

stra

tegie

s th

at n

eed t

o b

e ta

ken into

acc

ount

1.2

Com

par

e in

terp

reta

tion in t

he

org

anis

atio

n o

r el

sew

her

e, iden

tify

ing

rele

vant

lear

nin

g a

nd d

esig

n p

oin

ts

1.3

D

escr

ibe

the

targ

et a

udie

nce

and t

hei

r nee

ds

rele

vant

to t

he

inte

rpre

tation

1.4

D

efin

e th

e purp

ose

of

the

inte

rpre

tation a

nd t

he

them

es,

aim

s an

d

lear

nin

g o

bje

ctiv

es t

o b

e co

vere

d

1

Be

able

to iden

tify

th

e purp

ose

and

obje

ctiv

es f

or

inte

rpre

tation

1.5

Id

entify

and r

evie

w t

he

budget

and r

esourc

es a

vaila

ble

for

inte

rpre

tation f

or

the

exhib

itio

n o

r dis

pla

y

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

25

1

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2.1

D

esig

n inte

rpre

tation m

ater

ials

to m

eet

the

iden

tified

audie

nce

nee

ds

and lea

rnin

g o

bje

ctiv

es

2.2

M

anag

e th

e pro

duct

ion o

f th

e re

quired

mat

eria

ls

2.3

Ensu

re t

hat

the

info

rmat

ion c

onve

yed is

rele

vant,

cle

ar a

nd a

ccura

te

2.4

Ensu

re a

ll m

ater

ials

are

appro

ved b

y th

e re

leva

nt

peo

ple

2.5

Ensu

re a

ll m

ater

ials

are

in p

lace

to p

rovi

de

the

required

in

terp

reta

tion,

work

ing w

ith o

ther

s to

ensu

re t

hat

they

are

set

up a

s re

quired

and in a

ccord

ance

with t

he

ove

rall

pla

n f

or

the

exhib

itio

n o

r dis

pla

y

2

Be

able

to d

evel

op

and p

ut

in p

lace

in

terp

reta

tion f

or

an e

xhib

itio

n o

r dis

pla

y

2.6

Id

entify

pote

ntial

copyr

ight

and s

ecurity

iss

ues

and p

rote

ct m

ater

ials

as

appro

priat

e

3.1

U

se a

ppro

priat

e m

ethods

to c

hec

k th

e ef

fect

iven

ess

of

inte

rpre

tive

m

ater

ials

and m

ethods

3.2

Eva

luat

e th

e in

terp

reta

tion in r

elat

ion t

o its

succ

ess

in m

eeting v

isitor

or

audie

nce

nee

ds

3

Be

able

to e

valu

ate

inte

rpre

tative

m

ater

ials

and

reso

urc

es

3.3

Id

entify

any

way

s in

whic

h inte

rpre

tation c

an b

e m

ade

more

effec

tive

in

the

futu

re

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________



252

Unit 65: Develop learning materials for use in a creative and cultural context


QCF level: 3

Credit value: 6


Unit aim

This unit is about producing learning resources for use in creative and cultural contexts. It can be applied to resources designed for independent use by visitors, customers and audiences, or for use as part of presentations and other events.



Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

25

3

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Id

entify

the

ove

rall

aim

s to

be

met

by

the

lear

nin

g m

ater

ials

1.2

Id

entify

the

nee

ds

of

pote

ntial

use

rs

1.3

Rev

iew

the

suitab

ility

of

exis

ting m

ater

ials

in m

eeting t

he

iden

tified

ai

ms

and n

eeds

1

Be

able

to iden

tify

th

e re

sourc

es t

o b

e dev

eloped

1.4

Id

entify

wher

e new

or

modifie

d m

ater

ials

are

nee

ded

2.1

Exp

lain

the

them

es,

aim

s an

d lea

rnin

g o

bje

ctiv

es t

o b

e co

vere

d b

y th

e m

ater

ials

2.2

Agre

e th

e budget

and r

esourc

es f

or

dev

elopin

g,

pro

duci

ng a

nd

dis

sem

inat

ing t

he

mat

eria

ls

2.3

D

esig

n a

nd d

evel

op t

he

mat

eria

ls,

consu

ltin

g o

n a

nd t

esting t

hem

bef

ore

agre

eing f

inal

ver

sions

2.4

Ensu

re m

ater

ials

are

fit f

or

purp

ose

2

Be

able

to d

evel

op

lear

nin

g r

esourc

es

2.5

Agre

e th

e final

ised

mat

eria

ls w

ith t

he

appro

priat

e peo

ple

, gai

nin

g

form

al a

ppro

val w

her

e nec

essa

ry

3.1

U

se f

eedbac

k on m

ater

ials

to info

rm c

han

ges

and f

utu

re r

esourc

e dev

elopm

ent

3

Be

able

to e

valu

ate

lear

nin

g r

esourc

es

3.2

Rev

iew

mat

eria

ls p

roduce

d a

gai

nst

the

iden

tified

lea

rnin

g o

bje

ctiv

es

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

25

4

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________


255

Unit 66: Undertake marketing activities in a creative and cultural context


QCF level: 3

Credit value: 8


Unit aim

This unit is about preparing for, conducting and reviewing marketing activities in a creative and cultural organisation. It could include for instance preparing and distributing press releases, creating advertisements, co-ordinating mailings, using web-based marketing, or organising promotional events.



This unit is a barred combination with unit 2: F/601/6843 Conduct marketing in a creative and cultural context.

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

25

6

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Id

entify

the

targ

et a

udie

nce

for

mar

keting a

ctiv

itie

s

1.2

Id

entify

obje

ctiv

es a

nd t

arget

s fo

r m

arke

ting a

ctiv

itie

s

1.3

Pre

par

e a

pla

n iden

tify

ing w

hat

mar

keting a

ctiv

itie

s w

ill h

appen

when

1

Plan

to u

nder

take

m

arke

ting

activi

ties

1.4

Ensu

re t

he

mar

keting p

lan c

onfo

rms

with r

elev

ant

legis

lation,

guid

elin

es,

codes

of

conduct

and o

rgan

isat

ional

polic

ies

2.1

Id

entify

and s

ecure

the

support

of peo

ple

who n

eed t

o b

e in

volv

ed in

mar

keting c

om

munic

atio

ns

2.2

Pr

oduce

or

spec

ify

required

copy

and m

ater

ials

, en

suring t

hey

are

publis

hed

or

dis

trib

ute

d v

ia t

he

rele

vant

med

ia

2.3

Ensu

re a

ll m

arke

ting c

opy

and m

ater

ials

are

acc

ura

te a

nd c

onfo

rm t

o

the

org

anis

atio

n’s

appro

ved s

tyle

, ch

ecki

ng t

hem

with o

ther

s as

re

quired

2.4

Ensu

re t

he

conte

nt

and d

esig

n o

f m

ater

ials

are

appro

priat

e fo

r th

e in

tended

audie

nce

s

2

Conduct

mar

keting

com

munic

atio

ns

2.5

Ensu

re t

hat

copy

and m

ater

ials

are

ava

ilable

as

required

3.1

Id

entify

and c

olle

ct d

ata

to a

sses

s th

e ef

fect

iven

ess

of

mar

keting

activi

ties

3.2

Anal

yse

colle

cted

dat

a to

contr

ibute

to a

sses

sing t

he

succ

ess

of

mar

keting a

ctiv

itie

s

3

Colle

ct d

ata

to

revi

ew m

arke

ting

activi

ties

3.3

U

se t

he

resu

lts

of

the

asse

ssm

ent

to m

odify

activi

ties

wher

e re

quired

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

25

7

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________



258

Unit 67: Raise funds for a creative and cultural organisation


QCF level: 3

Credit value: 6


Unit aim

This unit is about raising funds to support the work of a creative and cultural organisation. It can be applied to fundraising from individuals, grant-providing bodies and corporate donors or sponsors.



Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

25

9

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Eva

luat

e an

y fu

ndra

isin

g s

trat

egy

or

ove

rall

pla

n

1.2

D

iscu

ss w

ith o

ther

s w

her

e bes

t to

conce

ntr

ate

fundra

isin

g e

ffort

1.3

Res

earc

h c

urr

ent

and p

revi

ous

funder

s to

iden

tify

what

fundin

g t

hey

gav

e, w

hen

, an

d w

hat

it

was

for

1

Be

able

to iden

tify

w

her

e to

focu

s fu

ndra

isin

g e

ffort

1.4

Res

earc

h p

ote

ntial

funder

s an

d t

hei

r cu

rren

t fu

ndin

g p

olic

ies

and

criter

ia

2.1

W

ork

with c

olle

agues

to iden

tify

suitab

le p

rosp

ective

funder

s an

d

dra

w u

p a

pla

n f

or

appro

achin

g t

hem

2.2

M

ainta

in r

elat

ionsh

ips

with c

urr

ent

funder

s th

rough r

egula

r co

nta

ct

usi

ng a

ppro

priat

e m

eans

of

com

munic

atio

n

2

Be

able

to e

stab

lish

and m

ainta

in

rela

tionsh

ips

with

pro

spec

tive

fu

nder

s 2.3

M

ainta

in d

etai

ls o

f al

l co

rres

ponden

ce in lin

e w

ith o

rgan

isat

ional

pro

cedure

s

3.1

Id

entify

and a

gre

e w

ith r

elev

ant

colle

agues

how

much

to a

sk f

rom

pro

spec

tive

funder

s

3.2

W

rite

a p

roposa

l fo

r pro

spec

tive

funder

s, d

escr

ibin

g a

s ap

pro

priat

e:

th

e purp

ose

, va

lue

and s

tren

gth

s of

the

work

to b

e fu

nded

th

e org

anis

atio

n’s

vis

ion,

valu

es a

nd s

tren

gth

s

th

e ben

efits

to t

he

funder

fro

m f

undin

g t

he

work

3

Be

able

to

appro

ach

org

anis

atio

ns

and

indiv

idual

s fo

r fu

ndin

g

3.3

W

ork

with c

olle

agues

to a

ppro

ach p

rosp

ective

funder

s usi

ng e

vents

, m

eetings

and d

irec

t co

nta

ct a

s ap

pro

priat

e

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

26

0

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________


261

Unit 68: Control the security of a cultural venue


QCF level: 3

Credit value: 6


Unit aim

This unit is about maintaining the security of a cultural venue by controlling visitor access and monitoring the premises, taking necessary action where required.



This unit is a barred combination with unit 23: H/601/6883 Manage the security of a cultural venue.

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

26

2

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Know

how

to

contr

ol ac

cess

to

the

venue

1.1

Exp

lain

the

org

anis

atio

n’s

req

uirem

ents

and p

roce

dure

s fo

r co

ntr

olli

ng

acce

ss t

o t

he

venue

incl

udin

g:

org

anis

atio

nal

sec

urity

pro

cedure

s

hea

lth a

nd s

afet

y re

quirem

ents

re

leva

nt

legal

req

uirem

ents

2.1

Exp

lain

pro

cedure

s th

at m

ust

be

imple

men

ted w

hen

it

is n

eces

sary

to

sear

ch p

erso

nal

bel

ongin

gs

2.2

Exp

lain

indiv

idual

s le

gal

rig

hts

in r

elat

ion t

o s

ecurity

se

arch

es/s

cannin

g

2.3

D

emonst

rate

that

they

tre

at v

isitors

court

eousl

y

2.4

Im

ple

men

t org

anis

atio

nal

req

uirem

ents

for

regis

tering/r

ecord

ing

visi

tors

2

Under

stan

d h

ow

to

rece

ive

and c

hec

k vi

sito

rs

2.5

Im

ple

men

t pro

cedure

s fo

r sc

annin

g,

sear

chin

g o

r st

oring p

erso

nal

bel

ongin

gs

in lin

e w

ith t

he

org

anis

atio

n’s

sec

urity

pro

cedure

s

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

26

3

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3.1

Pe

rform

pat

rols

of

the

venue

at r

egula

r in

terv

als

acco

rdin

g t

o t

he

org

anis

atio

n’s

sec

urity

pro

cedure

s

3.2

Chec

k th

e co

nditio

n o

f th

e ve

nue

and ite

ms

within

it

for

secu

rity

bre

aches

or

dam

age

3.3

Eva

luat

e an

y se

curity

pro

ble

ms

and t

ake

the

appro

priat

e ac

tion t

o

ove

rcom

e or

min

imis

e th

em

3.4

Pro

vide

clea

r in

stru

ctio

ns

to p

eople

who a

re r

equired

to lea

ve t

he

pre

mis

es

3.5

M

ainta

in t

he

hea

lth a

nd s

afet

y of st

aff

and v

isitors

and t

he

secu

rity

of

item

s in

the

venue

3

Be

able

to m

ainta

in

the

secu

rity

of

the

venue

3.6

Com

ple

te r

equired

docu

men

tation a

ccord

ing t

o t

he

org

anis

atio

n’s

se

curity

pro

cedure

s

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________



264

Unit 69: Deliver reliable customer service


QCF level: 2

Credit value: 5


Unit aim

This unit is about how the learner delivers consistent and reliable service to customers. As well as being good with people, the learner needs to work with their organisation’s service systems to meet or exceed customer expectations. In the learner’s job there will be many examples of how they combine their approach and behaviour with their organisation’s systems. The learner will need to prepare for each transaction with a customer, deal with different types of customers in different circumstances and check that what they have done has met customer expectations. To meet this standard they have to deliver excellent customer service over and over again.



Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

26

5

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Kee

p t

hei

r kn

ow

ledge

of

thei

r org

anis

atio

n’s

ser

vice

s or

pro

duct

s up-

to-d

ate

1.2

Ensu

re t

hat

the

area

they

work

in is

tidy,

saf

e an

d o

rgan

ised

ef

fici

ently

1

Prep

are

to d

eal

with c

ust

om

ers

1.3

Pr

epar

e an

d a

rran

ge

ever

ythin

g t

hey

nee

d t

o d

eal w

ith c

ust

om

ers

bef

ore

thei

r sh

ift

or

per

iod o

f w

ork

com

men

ces

2.1

M

ake

real

istic

cust

om

er s

ervi

ce p

rom

ises

to c

ust

om

ers

2.2

Ensu

re t

hat

thei

r pro

mis

es b

alan

ce t

he

nee

ds

of

thei

r cu

stom

ers

and

thei

r org

anis

atio

n

2.3

Kee

p t

hei

r pro

mis

es t

o c

ust

om

ers

2.4

In

form

thei

r cu

stom

ers

if t

hey

can

not

keep

thei

r pro

mis

es d

ue

to

unfo

rese

en c

ircu

mst

ance

s

2.5

Rec

ognis

e w

hen

thei

r cu

stom

ers’

nee

ds

or

expec

tations

hav

e ch

anged

an

d a

dap

t th

eir

serv

ice

to m

eet

the

new

req

uirem

ents

2

Giv

e co

nsi

sten

t se

rvic

e to

cu

stom

ers

2.6

Kee

p t

hei

r cu

stom

ers

info

rmed

if del

iver

y of

the

serv

ice

nee

ds

to

invo

lve

pas

sing t

hem

on t

o a

noth

er p

erso

n o

r org

anis

atio

n

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

26

6

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3.1

Chec

k th

at t

he

serv

ice

they

hav

e giv

en m

eets

thei

r cu

stom

ers’

nee

ds

and e

xpec

tations

3.2

Id

entify

when

they

could

hav

e giv

en b

ette

r se

rvic

e to

cust

om

ers

and

how

thei

r se

rvic

e co

uld

hav

e bee

n im

pro

ved

3

Chec

k cu

stom

er

serv

ice

del

iver

y

3.3

Shar

e in

form

atio

n w

ith c

olle

agues

and s

ervi

ce p

artn

ers

to m

ainta

in

and im

pro

ve t

hei

r st

andar

ds

of

serv

ice

del

iver

y

4.1

D

escr

ibe

thei

r org

anis

atio

n’s

ser

vice

s or

pro

duct

s

4.2

Exp

lain

thei

r org

anis

atio

n’s

pro

cedure

s an

d s

yste

ms

for

del

iver

ing

cust

om

er s

ervi

ce

4.3

D

escr

ibe

met

hods

or

syst

ems

for

mea

suring a

n o

rgan

isat

ion’s

ef

fect

iven

ess

in d

eliv

erin

g c

ust

om

er s

ervi

ce

4.4

Exp

lain

thei

r org

anis

atio

n’s

pro

cedure

s an

d s

yste

ms

for

chec

king

serv

ice

del

iver

y

4

Know

how

to

del

iver

rel

iable

cu

stom

er s

ervi

ce

4.5

Exp

lain

thei

r org

anis

atio

n’s

req

uirem

ents

for

hea

lth a

nd s

afet

y in

thei

r ar

ea o

f w

ork

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________


267

Unit 70: Catalogue objects and collections


QCF level: 3

Credit value: 6


Unit aim

This unit concerns collecting and recording the information required to catalogue cultural heritage objects and collections, using manual or electronic systems as relevant.



Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

26

8

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Id

entify

the

obje

cts

to b

e ca

talo

gued

1.2

Li

st t

he

clas

ses

of

info

rmat

ion t

o b

e obta

ined

1.3

Id

entify

rel

evan

t so

urc

es o

f in

form

atio

n

1

Under

stan

d h

ow

to

iden

tify

info

rmat

ion

required

for

cata

loguin

g o

bje

cts

1.4

Id

entify

appro

priat

e pro

cedure

s fo

r obta

inin

g,

sele

ctin

g,

clas

sify

ing

and r

ecord

ing info

rmat

ion

2.1

Exa

min

e obje

cts

without

putt

ing t

hem

at

risk

2.2

Colle

ct info

rmat

ion o

n e

ach o

bje

ct a

ccord

ing t

o t

he

iden

tified

re

quirem

ents

2.3

Rev

iew

the

info

rmat

ion t

hat

has

bee

n c

olle

cted

for

accu

racy

and

com

ple

tenes

s

2

Know

how

to

colle

ct a

nd r

ecord

in

form

atio

n o

n

obje

cts

2.4

Rec

ord

the

info

rmat

ion a

ccura

tely

in a

n a

gre

ed f

orm

at

3.1

Cat

alogue

obje

cts

usi

ng t

he

org

anis

atio

n’s

agre

ed f

orm

ats,

sys

tem

s an

d p

roce

dure

s

3.2

Ensu

re t

hat

all

required

info

rmat

ion a

bout

each

obje

ct is

ente

red

corr

ectly,

iden

tify

ing a

ny

info

rmat

ion t

hat

is

unav

aila

ble

3

Be

able

to

cata

logue

obje

cts

3.3

U

se info

rmat

ion s

yste

ms

corr

ectly,

ensu

ring a

ny

acce

ss a

nd f

ile

man

agem

ent

pro

cedure

s ar

e fo

llow

ed a

nd t

he

rele

vant

leve

ls o

f ac

cess

and c

onfiden

tial

ity

are

mai

nta

ined

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

26

9

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________



270

Unit 71: Monitor the security and environment of cultural heritage objects


QCF level: 3

Credit value: 6


Unit aim

This unit covers maintenance of the security and basic environmental conditions of cultural heritage objects, including protection from abuse, theft, extremes of environment, fire or flood. It is not intended to cover detailed environmental monitoring for conservation purposes.



This unit is a barred combination with unit 51: R/601/6877 Protect cultural heritage through basic conservation measures.

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

27

1

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Id

entify

the

secu

rity

and e

nvi

ronm

enta

l re

quirem

ents

for

pro

tect

ing

obje

cts

1.2

M

onitor

obje

cts

for

indic

atio

ns

of

secu

rity

or

envi

ronm

enta

l pro

ble

ms,

m

akin

g u

se o

f m

onitoring e

quip

men

t w

her

e in

stal

led

1.3

Chec

k se

curity

and e

nvi

ronm

enta

l sy

stem

s fo

r co

rrec

t fu

nct

ionin

g

1

Be

able

to m

onitor

the

secu

rity

and

envi

ronm

ent

of

obje

cts

1.4

Id

entify

and a

sses

s an

y se

curity

or

envi

ronm

enta

l pro

ble

ms

or

faults,

an

d t

ake

action t

o c

orr

ect

them

or

sum

mon r

elev

ant

assi

stan

ce

2.1

M

onitor

visi

tors

and c

ontr

ol th

eir

acce

ss a

s re

leva

nt

to o

bje

cts’

pro

tect

ion n

eeds

2.2

Ensu

re v

isitors

are

pro

vided

with c

orr

ect

info

rmat

ion o

n a

cces

s to

obje

cts

and h

ow

much

conta

ct w

ith o

bje

cts

is a

llow

ed

2.3

Ensu

re a

ny

signs

and b

arrier

s ar

e co

rrec

tly

posi

tioned

and t

hei

r m

eanin

g is

clea

r

2

Be

able

to m

anag

e vi

sito

rs’ ac

cess

to

obje

cts

2.4

M

ainta

in t

he

hea

lth a

nd s

afet

y of

staf

f an

d v

isitors

at

all tim

es

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

27

2

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3.1

Id

entify

situat

ions

that

thre

aten

the

secu

rity

and e

nvi

ronm

ent

of

obje

cts

and t

ake

pro

mpt

action t

o p

reve

nt

them

esc

alat

ing

3.2

Pro

vide

clea

r in

stru

ctio

ns

to p

eople

who a

re r

equired

to lea

ve t

he

pre

mis

es

3.3

Sum

mon a

dditio

nal

ass

ista

nce

when

an inci

den

t ca

nnot

be

han

dle

d

within

the

imm

edia

tely

ava

ilable

res

ourc

es

3

Be

able

to t

ake

action in t

he

even

t of

thre

ats

to

obje

cts’

sec

urity

an

d e

nvi

ronm

enta

l co

nditio

ns

3.4

Rep

ort

inci

den

ts p

rom

ptly

and a

ccura

tely

, docu

men

ting t

hem

ac

cord

ing t

o t

he

org

anis

atio

n’s

pro

cedure

s

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________


273

Unit 72: Contribute to the care of a cultural venue premise


QCF level: 2

Credit value: 3


Unit aim

This unit is about on-going care of the premises in which your organisation operates. It covers the identification of any maintenance requirements and undertaking of maintenance activities including cleaning or minor repairs in line with your organisational and job requirements.



Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

27

4

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Exa

min

e th

e co

nditio

n o

f th

e pre

mis

es a

ccord

ing t

o a

gre

ed s

ched

ule

s

1

Be

able

to m

onitor

the

conditio

n o

f pre

mis

es

1.2

Exp

lain

rea

sons

for

chan

ges

in c

onditio

ns

2.1

Rep

ort

indic

atio

ns

of

chan

ges

to r

elev

ant

peo

ple

2

Be

able

to r

eport

on c

onditio

n o

f pre

mis

es

2.2

Rec

ord

info

rmat

ion a

ccura

tely

in a

ppro

priat

e docu

men

tation

3.1

Id

entify

any

pro

ble

ms

and r

eport

to r

elev

ant

staf

f m

ember

3.2

D

escr

ibe

the

types

of

mai

nte

nan

ce a

ctiv

itie

s to

be

carr

ied o

ut

3.3

Im

ple

men

t m

inor

mai

nte

nan

ce a

ctiv

itie

s

3

Be

able

to

under

take

min

or

mai

nte

nan

ce

activi

ties

3.4

Acc

ura

tely

rec

ord

mai

nte

nan

ce a

ctiv

itie

s usi

ng a

ppro

priat

e docu

men

tation

4.1

Pe

rform

act

ivitie

s w

hic

h k

eep w

ork

and p

ublic

are

as f

ree

from

hea

lth

and s

afet

y haz

ards

4.2

Pe

rform

act

ivitie

s ac

cord

ing t

o a

ll hea

lth a

nd s

afet

y re

gula

tions

and

pro

cedure

s

4.3

Id

entify

pote

ntial

hea

lth a

nd s

afet

y haz

ards

4.4

Pr

oduce

rep

ort

s w

hic

h iden

tify

pote

ntial

hea

lth a

nd s

afet

y haz

ards

4

Be

able

to c

arry

out

all pro

cedure

s in

lin

e w

ith h

ealth

and s

afet

y re

gula

tions

and

pro

cedure

s

4.5

Car

ry o

ut

appro

priat

e ac

tion t

o p

reve

nt

har

m t

o s

elf

and o

ther

s

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

27

5

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________



276

Unit 73: Contribute to the care of cultural heritage objects


QCF level: 3

Credit value: 6


Unit aim

This unit is about the basic day-to-day care of cultural heritage objects by non-specialists, for instance curatorial, visitor services or education staff who need to monitor, handle or carry out non-interventive cleaning of objects as part of their role. It is not intended for specialist conservation assistants or technicians.



This unit is a barred combination with unit 51: R/601/6877: Protect cultural heritage through basic conservation measures, unit 52: F/601/6907 Undertake routine conservation treatments for cultural heritage, unit 53: D/601/6834: Apply preventive conservation measures for cultural heritage and unit 56: M/601/6854 Handle, clean and reposition cultural heritage objects.

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

27

7

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Id

entify

the

corr

ect

han

dlin

g p

roce

dure

s fo

r th

e re

leva

nt

obje

cts,

ch

ecki

ng t

hem

with r

elev

ant

spec

ialis

ts w

her

e unce

rtai

n

1.2

H

andle

obje

cts

acco

rdin

g t

o t

he

rele

vant

pro

cedure

s an

d g

uid

elin

es,

without

putt

ing t

hem

at

risk

1

Know

how

to

han

dle

obje

cts

corr

ectly

1.3

M

ainta

in t

he

secu

rity

of

obje

cts

in lin

e w

ith o

rgan

isat

ional

pro

cedure

s

2.1

Fo

llow

the

corr

ect

pro

cedure

s fo

r ca

ring f

or

the

rele

vant

obje

cts

2.2

Eva

luat

e pote

ntial

ris

ks a

ssoci

ated

with c

arin

g f

or

obje

cts,

chec

king

with r

elev

ant

spec

ialis

ts w

her

e th

ere

is a

ris

k of

actions

bei

ng

det

rim

enta

l to

the

obje

ct

2.3

D

iscu

ss a

ny

pote

ntial

difficu

ltie

s in

ach

ievi

ng t

he

care

req

uirem

ents

fo

r th

e obje

cts,

info

rmin

g t

he

rele

vant

peo

ple

2

Be

able

to c

arry

out

bas

ic c

are

pro

cedure

s

2.4

M

ainta

in r

ecord

s of

care

pro

cedure

s th

at h

ave

bee

n u

nder

take

n

3.1

Id

entify

the

corr

ect

envi

ronm

enta

l co

nditio

ns

required

by

obje

cts

and

ensu

re t

hat

thes

e ar

e m

ainta

ined

3.2

Id

entify

any

chan

ges

in c

onditio

n o

f obje

cts

3.3

D

iscu

ss t

he

poss

ible

rea

sons

for

chan

ges

in c

onditio

ns

3

Be

able

to m

onitor

the

conditio

n o

f obje

cts

3.4

Exp

lain

how

to s

eek

spec

ialis

t as

sist

ance

wher

e th

e co

nditio

n o

f obje

cts

is in d

anger

of

det

erio

ration

or

ther

e ar

e difficu

ltie

s ac

hie

ving

the

required

envi

ronm

enta

l co

nditio

ns

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

27

8

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________


279

Unit 74: Provide guided tours in a cultural venue


QCF level: 3

Credit value: 8


Unit aim

This unit is about researching, preparing and delivering guided tours in a cultural heritage context. This may involve developing a narrative thread to contextualise the item, building or object, selecting accurate information to be included in the tour and tailoring the pace, format, and style of your presentation appropriately to suit the needs of your audience. This unit can be used by people working in for example visitor services, education or collections.



Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

28

0

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Id

entify

when

auth

orisa

tion is

required

to c

onduct

the

tour

1.2

Id

entify

any

ove

rall

them

es,

nar

rative

thre

ads

and o

bje

ctiv

es f

or

the

tour

1.3

D

evel

op a

pla

n o

f th

e ro

ute

, dura

tion a

nd ite

ms

to b

e in

cluded

in t

he

tour

1.4

Id

entify

and r

esea

rch t

he

info

rmat

ion t

o b

e in

cluded

and t

he

pac

e at

w

hic

h it

is t

o b

e del

iver

ed

1.5

Ass

ess

the

appro

priat

enes

s of

the

conte

nt,

pac

e an

d d

ura

tion o

f th

e pla

nned

tour

for

visi

tors

1.6

Ass

ess

the

pote

ntial

ris

ks t

o v

isitors

to m

inim

ise

inju

ry a

nd a

ccid

ents

1

Be

able

to p

lan a

nd

pre

par

e guid

ed

tours

1.7

Ass

ess

the

loca

tion a

nd a

vaila

bili

ty o

f an

y fa

cilit

ies

likel

y to

be

nee

ded

by

visi

tors

, in

cludin

g in e

mer

gen

cy

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

28

1

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2.1

Im

ple

men

t th

e to

ur

acco

rdin

g t

o t

he

pre

par

ed r

oute

and s

ched

ule

2.2

Ass

ess

the

form

at o

f th

e to

ur

to e

nsu

re t

hat

the

conte

nt

and s

tyle

of

pre

senta

tion is

appro

priat

e to

the

tour

par

tici

pan

ts,

adap

ting p

ace

and

del

iver

y if r

equired

2.3

Im

ple

men

t ac

tions

whic

h e

nco

ura

ge

par

tici

pan

ts t

o m

ainta

in a

n

inte

rest

in t

he

subje

ct o

f th

e to

ur

2.4

Apply

act

ions

required

when

ass

ista

nce

as

nee

ded

to c

om

ple

te t

he

tour

2

Be

able

to c

onduct

guid

ed t

ours

2.5

Im

ple

men

t th

e to

ur

in a

man

ner

whic

h m

ainta

ins

the

hea

lth a

nd

safe

ty o

f peo

ple

and t

he

secu

rity

of

item

s at

all

tim

es

3.1

D

evel

op a

nsw

ers

to v

isitors

’ ques

tions

accu

rate

ly a

nd in a

way

that

m

ainta

ins

inte

rest

3.2

Id

entify

oth

er s

uitab

le s

ourc

es o

f in

form

atio

n w

hen

vis

itor

ques

tions

can’t b

e im

med

iate

ly a

nsw

ered

3

Be

able

to p

rovi

de

info

rmat

ion f

or

visi

tors

3.3

Im

ple

men

t ac

tions

whic

h e

nco

ura

ge

visi

tors

to u

se a

dditio

nal

sourc

es

of

info

rmat

ion r

elev

ant

to t

he

subje

ct o

f th

e to

ur

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________



282

Unit 75: Support the organisation of creative and cultural events or exhibitions


QCF level: 3

Credit value: 6


Unit aim

This unit is about providing support before, during and after an event or exhibition including planning the event or exhibitions, helping on the day, and being involved in the evaluation. Events could include, for instance, open days, fundraising dinners, exhibition private views, or educational events.



Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

28

3

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Id

entify

cle

arly

the

requirem

ents

of

the

exhib

itio

n o

r ev

ent

and

confirm

them

with a

ll th

e re

leva

nt

peo

ple

bef

ore

com

men

cem

ent

1.2

W

ork

with t

he

appro

priat

e peo

ple

or

stak

ehold

ers

to p

lan a

n e

vent

or

exhib

itio

n

1.3

Colla

te t

he

info

rmat

ion f

or

an e

vent

or

exhib

itio

n d

iary

1.4

Cla

rify

the

role

s an

d r

esponsi

bili

ties

of

those

invo

lved

in t

he

even

t or

exhib

itio

n

1

Be

able

to s

upport

th

e pla

nnin

g a

nd

pre

par

atio

n o

f ev

ents

and

exhib

itio

ns

1.5

Pro

vide

info

rmat

ion a

nd s

upport

to

mar

ket

and p

rom

ote

the

even

t or

exhib

itio

n

2.1

W

ork

colla

bora

tive

ly w

ith o

ther

s to

support

the

phys

ical

pre

par

atio

n

for

an e

vent

or

exhib

itio

n

2.2

Pr

ovi

de

info

rmat

ion a

nd a

ssis

tance

to s

upport

the

open

ing a

nd c

losi

ng

dow

n o

f an

eve

nt

or

exhib

itio

n

2

Be

able

to s

upport

th

e oper

atio

n o

f ev

ents

and

exhib

itio

ns

2.3

Pr

ovi

de

info

rmat

ion a

nd a

ssis

tance

to s

upport

the

runnin

g o

f an

eve

nt

or

exhib

itio

n

3.1

Rec

ord

ongoin

g info

rmat

ion a

nd f

eedbac

k on t

he

even

t or

exhib

itio

n

3.2

Pro

vide

info

rmat

ion t

o s

upport

the

eval

uat

ion o

f th

e ev

ent

or

exhib

itio

n a

nd a

id im

pro

vem

ents

to f

utu

re a

ctiv

itie

s

3

Be

able

to p

rovi

de

info

rmat

ion t

o

support

the

eval

uat

ion o

f ev

ents

and

exhib

itio

ns

3.3

Rec

ord

the

eval

uat

ion o

f th

e ev

ent

or

exhib

itio

n

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

28

4

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________


285

Unit 76: Ensure responsibility for actions to reduce risks to health and safety


QCF level: 3

Credit value: 4


Unit aim

The aim of this unit is to provide learners with the knowledge, understanding and skills to understand their health and safety responsibilities in the workplace.



Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

28

6

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Id

entify

work

pla

ce inst

ruct

ions

that

are

rel

evan

t to

them

and t

hei

r jo

b

role

1.2

Id

entify

work

ing p

ract

ices

and h

azar

ds

in t

he

work

pla

ce t

hat

could

be

har

mfu

l

1.3

Eva

luat

e th

e haz

ards

and p

rioritise

in r

isk

ord

er

1

Be

able

to iden

tify

th

e haz

ards

and

eval

uat

e th

e risk

s in

the

work

pla

ce

1.4

Rep

ort

haz

ard(s

) to

the

resp

onsi

ble

per

son

2.1

Pe

rform

work

act

ivitie

s at

ow

n lev

el o

f co

mpet

ence

in a

ccord

ance

with

iden

tified

hea

lth a

nd s

afet

y:

- w

ork

pla

ce p

olic

ies

- in

stru

ctio

ns

and p

roce

dure

s

- su

pplie

rs a

nd m

anufa

cture

rs’ in

form

atio

n a

nd

- re

leva

nt

legal

req

uirem

ents

2.2

M

anag

e haz

ards

in a

ccord

ance

with w

ork

pla

ce inst

ruct

ions

and leg

al

requirem

ents

2

Be

able

to r

educe

th

e risk

s to

hea

lth

and s

afet

y in

the

work

pla

ce

2.3

Rep

ort

any

diffe

rence

s bet

wee

n w

ork

pla

ce inst

ruct

ions

and

supplie

r/m

anufa

cture

r in

stru

ctio

ns

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

28

7

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3.1

Exp

lain

thei

r re

sponsi

bili

ty in r

emai

nin

g a

lert

to h

azar

ds

and r

isks

3.2

D

escr

ibe

ow

n r

esponsi

bili

ties

and s

cope

for

action in c

ontr

olli

ng r

isk

3.3

Exp

lain

the

import

ance

of

adher

ing t

o h

ealth a

nd s

afet

y polic

ies

and

pra

ctic

es

3.4

D

escr

ibe

wher

e an

d w

hen

to g

et a

dditio

nal

hea

lth a

nd s

afet

y as

sist

ance

3

Know

how

to

reduce

ris

ks t

o

hea

lth a

nd s

afet

y in

the

work

pla

ce

3.5

D

escr

ibe

the

import

ance

of

per

sonal

pre

senta

tion a

nd b

ehav

iour

in

mai

nta

inin

g h

ealth a

nd s

afet

y in

the

work

pla

ce

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________



288

Unit 77: Give customers a positive impression of yourself and your organisation


QCF level: 2

Credit value: 5


Unit aim

Excellent customer service is provided by people who are good with people. The learner’s behaviour affects the impression that customers have of the service they are receiving. This unit is about communicating with the customers and giving a positive impression whenever dealing with a customer. By doing this, the learner can create a positive impression of the organisation and the customer service it provides. All of us enjoy the experience of good customer service if we feel that the person serving us really wants to create the right impression, responds to us and gives us good information. Every detail of the learner’s behaviour counts when dealing with a customer.



Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

28

9

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

M

eet

thei

r org

anis

atio

n’s

sta

ndar

ds

of

appea

rance

and b

ehav

iour

1.2

G

reet

thei

r cu

stom

er r

espec

tfully

and in a

frien

dly

man

ner

1.3

Com

munic

ate

with t

hei

r cu

stom

er in a

way

that

mak

es t

hem

fee

l va

lued

and r

espec

ted

1.4

Id

entify

and c

onfirm

thei

r cu

stom

er’s

exp

ecta

tions

1.5

Tre

at t

hei

r cu

stom

er c

ourt

eousl

y an

d h

elpfu

lly a

t al

l tim

es

1.6

Kee

p t

hei

r cu

stom

er info

rmed

and r

eass

ure

d

1

Est

ablis

h r

apport

w

ith c

ust

om

ers

1.7

Adap

t th

eir

beh

avio

ur

to r

espond t

o diffe

rent

cust

om

er b

ehav

iour

2.1

Res

pond p

rom

ptly

to a

cust

om

er s

eeki

ng h

elp

2.2

Choose

the

most

appro

priat

e w

ay t

o c

om

munic

ate

with t

hei

r cu

stom

er

2.3

Chec

k w

ith t

hei

r cu

stom

er t

hat

they

hav

e fu

lly u

nder

stood t

hei

r ex

pec

tations

2.4

Res

pond p

rom

ptly

and p

osi

tive

ly t

o t

hei

r cu

stom

er’s

ques

tions

and

com

men

ts

2

Res

pond

appro

priat

ely

to

cust

om

ers

2.5

Allo

w t

hei

r cu

stom

er t

ime

to c

onsi

der

thei

r re

sponse

and g

ive

furt

her

ex

pla

nat

ion w

hen

appro

priat

e

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

29

0

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3.1

Q

uic

kly

find info

rmat

ion t

hat

will

hel

p t

hei

r cu

stom

er

3.2

G

ive

thei

r cu

stom

er info

rmat

ion t

hey

nee

d a

bout

the

serv

ices

or

pro

duct

s offer

ed b

y th

eir

org

anis

atio

n

3.3

Rec

ognis

e in

form

atio

n t

hat

thei

r cu

stom

er m

ight

find c

om

plic

ated

and

chec

k w

het

her

they

fully

under

stan

d

3

Com

munic

ate

info

rmat

ion t

o

cust

om

ers

3.4

Exp

lain

cle

arly

to t

hei

r cu

stom

ers

any

reas

ons

why

thei

r ex

pec

tations

cannot

be

met

4.1

D

escr

ibe

thei

r org

anis

atio

n’s

sta

ndar

ds

for

appea

rance

and b

ehav

iour

4.2

Exp

lain

thei

r org

anis

atio

n’s

guid

elin

es f

or

how

to r

ecognis

e w

hat

thei

r cu

stom

er w

ants

and r

espond a

ppro

priat

ely

4.3

Id

entify

thei

r org

anis

atio

n’s

rule

s an

d p

roce

dure

s re

gar

din

g t

he

met

hods

of

com

munic

atio

n t

hey

use

4.4

Exp

lain

how

to r

ecognis

e w

hen

a c

ust

om

er is

angry

or

confu

sed

4

Under

stan

d h

ow

to

giv

e cu

stom

ers

a posi

tive

im

pre

ssio

n

of

them

selv

es a

nd

the

org

anis

atio

n

4.5

Id

entify

thei

r org

anis

atio

n’s

sta

ndar

ds

for

tim

elin

ess

in r

espondin

g t

o

cust

om

er q

ues

tions

and r

eques

ts f

or

info

rmat

ion

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________


291

Unit 78: Undertake colour management procedures


QCF level: 3

Credit value: 6


Unit aim

This unit enables learners to undertake colour management procedures. It involves calibrating and profiling hardware to maintain colour accuracy from image capture to output and is likely to include using a range of technology and equipment including digital cameras, scanners, monitor, proofing devices and printers.



Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

29

2

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Exp

lain

the

princi

ple

s of

colo

ur

theo

ry,

colo

ur

mode

and c

olo

ur

pro

file

s

1

Under

stan

d k

ey

issu

es r

elat

ing t

o

under

taki

ng c

olo

ur

man

agem

ent

pro

cedure

s

1.2

Exp

lain

the

pro

cess

of

a co

lour

man

aged

work

flow

fro

m im

age

captu

re

to im

age

outp

ut

2.1

Id

entify

the

har

dw

are

dev

ices

in a

dig

ital

work

flow

that

req

uire

calib

ration

2.2

Id

entify

equip

men

t use

d for

colo

ur

calib

ration

2.3

Exp

lain

the

import

ance

of

contr

olli

ng t

he

envi

ronm

ent

of

the

dig

ital

w

ork

pla

ce

2.4

O

bta

in s

tandar

d r

efer

ence

mat

eria

l an

d t

est

card

s as

req

uired

2.5

Cal

ibra

te t

he

har

dw

are

dev

ices

of

the

syst

em

2.6

Cre

ate

and s

tore

har

dw

are

colo

ur

pro

file

s

2.7

Chec

k th

at t

he

colo

ur

calib

ration p

rofile

s ar

e use

d in a

colo

ur

man

aged

dig

ital

work

flow

2

Be

able

to m

anag

e an

d c

alib

rate

har

dw

are

to

mai

nta

in c

olo

ur

accu

racy

2.8

Exp

lain

the

nee

d t

o m

onitor

the

dig

ital

outp

ut

agai

nst

the

rele

vant

refe

rence

mat

eria

l at

spec

ifie

d inte

rval

s

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

29

3

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3.1

Est

ablis

h w

het

her

an im

age

has

an e

mbed

ded

colo

ur

pro

file

3.2

Ass

ign a

nd/o

r co

nve

rt e

mbed

ded

col

our

pro

file

s to

im

age

as r

equired

by

busi

nes

s/org

anis

atio

n r

equirem

ents

3.3

Sav

e an

im

age

with a

n a

ppro

priat

e em

bed

ded

pro

file

for

scre

en u

se

3

Be

able

to m

anag

e em

bed

ded

im

age

colo

ur

pro

file

s

3.4

Sel

ect

an a

ppro

priat

e printe

r pro

file

for

use

with im

age

printing

4.1

Id

entify

the

inte

nded

futu

re u

se o

f im

ages

4.2

Rec

ord

and s

tore

info

rmat

ion r

elat

ing t

o t

he

calib

ration a

nd p

rofile

s in

th

e dig

ital

work

flow

4

Be

able

to s

tore

im

ages

/file

s fo

r fu

ture

use

4.3

Ret

ain a

mas

ter

copy

of

imag

es in a

n a

ppro

priat

e fo

rmat

5.1

Id

entify

rel

evan

t as

pec

ts o

f hea

lth a

nd s

afet

y le

gis

lation

5.2

Tak

e ap

pro

priat

e ac

tion t

o m

inim

ise

pote

ntial

ris

ks a

nd h

azar

ds

5

Under

stan

d h

ealth

and s

afet

y an

d

busi

nes

s re

quirem

ents

re

lating t

o

under

taki

ng c

olo

ur

man

agem

ent

pro

cedure

s

5.3

Chec

k th

at a

ll busi

nes

s pro

cedure

s ar

e fo

llow

ed

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________



294

Unit 79: Undertake photography assignment of cultural heritage objects


QCF level: 3

Credit value: 5


Unit aim

This unit is about identifying the requirements of the learner’s role assisting a photographer and what others expect from them. It also includes evaluating performance and improving technical skills, knowledge and understanding.



Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

29

5

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Exp

lain

the

princi

ple

s of

assi

stin

g w

ith t

he

photo

gra

phy

of

pai

ntings

and s

culp

ture

s

1.2

Exp

lain

a w

ork

obje

ctiv

e an

d p

lan,

to p

hoto

gra

ph p

aintings

and

sculp

ture

s

1.3

Exp

lain

the

exte

nt

of

thei

r ow

n r

esponsi

bili

ty a

nd a

uth

ority

1

Under

stan

d h

ow

to

assi

st in t

he

photo

gra

phy

of

pai

ntings

and

sculp

ture

s usi

ng

spec

ialis

t lig

hting

tech

niq

ues

and

equip

men

t 1.4

Exp

lain

how

to s

et u

p lig

hting a

nd o

ther

equip

men

t fo

r sp

ecific

obje

cts

bei

ng p

hoto

gra

phed

2.1

Cap

ture

effec

tive

photo

gra

phic

im

ages

2.2

O

per

ate

an e

ffec

tive

photo

gra

phic

work

flow

, w

ithin

the

tim

esca

le

agre

ed

2.3

Com

munic

ate

with m

anag

ers

and c

olle

agues

, to

info

rm o

n p

rogre

ss

and a

ny

pote

ntial

pro

ble

ms

2

Be

able

to p

roce

ss

imag

es t

o t

he

stan

dar

d r

equired

by

the

org

anis

atio

n

2.4

M

onitor

and e

valu

ate

a pro

ject

in lin

e w

ith o

rgan

isat

ional

pro

cedure

s

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

29

6

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________


297

Unit 80: Maintain an image management system


QCF level: 3

Credit value: 7


Unit aim

This unit is about managing and preserving photographic images. This involves the operation of image management systems and also the legal ownership and rights associated with images.



Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

29

8

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Exp

lain

the

legal

ter

ms

of pro

tect

ion f

or

imag

es

1.2

Anal

yse

the

rela

tionsh

ip b

etw

een o

wner

’s,

auth

or’s

and a

rtis

ts

inte

llect

ual

rig

hts

1.3

Exp

lain

how

to u

se m

etad

ata

within

the

imag

e m

anag

emen

t en

viro

nm

ent

1

Under

stan

d t

he

term

s an

d

conditio

ns

that

m

eet

legal

re

quirem

ents

for

the

pro

tect

ion o

f im

ages

1.4

Exp

lain

how

to c

arry

out

activi

ties

to k

eep u

p t

o d

ate

with leg

al

requirem

ents

2.1

Exp

lain

the

imag

e m

anag

emen

t sy

stem

(IM

S)

as p

art

of

an o

vera

ll co

llect

ion m

anag

emen

t sy

stem

2

Under

stan

d a

n

imag

e m

anag

emen

t sy

stem

2.2

Exp

lain

im

age

pro

tect

ion f

or

imag

es incl

udin

g s

tora

ge

med

ia a

nd f

ile

form

ats

3.1

Id

entify

the

pro

cess

to f

ollo

w t

o o

per

ate

an im

age

man

agem

ent

syst

em

3.2

Pr

oce

ss im

ages

, ad

her

ing t

o o

rgan

isat

ion p

roce

dure

s

3

Be

able

to o

per

ate

an im

age

man

agem

ent

syst

em

3.3

In

put

met

adat

a in

to a

man

agem

ent

syst

em

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

29

9

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________



300

Unit 81: Source, manipulate and export images


QCF level: 3

Credit value: 5


Unit aim

This unit is about developing a range of skills to search and acquire existing archived images to reprocess and export derivatives for further use.



Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

30

1

Learn

ing

ou

tco

mes

an

d a

ssess

men

t cr

iteri

a

To p

ass

this

unit,

the

lear

ner

nee

ds

to d

emonst

rate

that

they

can

mee

t al

l th

e le

arnin

g o

utc

om

es f

or

the

unit.

The

asse

ssm

ent

criter

ia

det

erm

ine

the

stan

dar

d r

equired

to a

chie

ve t

he

unit.

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Sourc

e ex

isting im

ages

for

a w

ide

range

of

use

s:

a

pre

senta

tion

a

cata

logue

repro

duct

ion

a

post

er p

roduct

ion

pre

ss r

elea

ses

dig

ital

photo

gra

phic

prints

1

Be

able

to p

rovi

de

exis

ting im

ages

to

a sp

ecific

atio

n a

nd

retr

ieve

, re

size

and

refo

rmat

file

s

1.2

Ret

riev

e, r

esiz

e an

d r

eform

at f

iles

2.1

Id

entify

way

s of

sourc

ing im

ages

fro

m d

iffe

rent

loca

tions

2

Be

able

to s

ourc

e im

ages

fro

m a

va

riet

y of

loca

tions

2.2

U

nder

take

res

earc

h t

o s

ourc

e im

ages

3.1

Red

uce

im

age

size

s usi

ng d

iffe

rent

met

hods

3.2

In

terp

ola

te im

age

size

s usi

ng d

iffe

rent

met

hods

3

Be

able

to r

educe

an

d inte

rpola

te

imag

e si

zes

and

store

im

ages

3.3

Sto

re im

ages

in lin

e w

ith o

rgan

isat

ional

pro

cedure

s

4

Be

able

to e

xport

im

ages

by

file

tr

ansf

er

4.1

Exp

ort

im

ages

by

file

tra

nsf

er u

sing d

iffe

rent

met

hods

Spec

ific

atio

n –

Pea

rson E

dex

cel Le

vel 2 C

ertifica

te in C

ultura

l H

eritag

e (Q

CF)

, Le

vel 3 D

iplo

ma

in

Cultura

l H

eritag

e (Q

CF)

and L

evel

5 D

iplo

ma

in C

ultura

l H

eritag

e (Q

CF)

– S

pec

ific

atio

n –

Iss

ue

2 –

July

2014

© P

ears

on E

duca

tion L

imited

2014

30

2

Lear

ner

nam

e:_______________________________________________

D

ate:

_____________________________

Lear

ner

sig

nat

ure

:____________________________________________

D

ate:

_____________________________

Ass

esso

r si

gnat

ure

:___________________________________________

D

ate:

_____________________________

Inte

rnal

ver

ifie

r si

gnat

ure

:______________________________________

(i

f sa

mple

d)

Dat

e:_____________________________


303

12 Further information and useful publications

To get in touch with us visit our ‘Contact us’ pages:

Edexcel: www.edexcel.com/contactus

BTEC: www.edexcel.com/btec/contactus

Pearson Work Based Learning and Colleges: pearsonwbl.edexcel.com/pages

books, software and online resources for UK schools and colleges: www.pearsonschoolsandfecolleges.co.uk/contactus

Key publications:

Adjustments for candidates with disabilities and learning difficulties – Access and Arrangements and Reasonable Adjustments, General and Vocational qualifications (Joint Council for Qualifications (JCQ))

Equality Policy (Pearson)

Recognition of Prior Learning Policy and Process (Pearson)

UK Information Manual (Pearson)

UK Quality Vocational Assurance Handbook (Pearson).

All of these publications are available on our website.

Further information and publications on the delivery and quality assurance of NVQ/Competence-based qualifications is available on our website, at www.pearsonwbl.edexcel.com/NVQ-competence-based.

Our publications catalogue lists all the material available to support our qualifications. To access the catalogue and order publications, please go to www.edexcel.com/resources/publications

http://www.edexcel.com/contactus�

http://www.edexcel.com/btec/Pages/contactus�

http://pearsonwbl.edexcel.com/�

http://www.pearsonschoolsandfecolleges.co.uk/contactus�

http://pearsonwbl.edexcel.com/quals/NVQ-competence-based-qcf/delivering-NVQs/Pages/default.aspx�

http://www.edexcel.com/resources/publications/Pages/home.aspx�



304

13 Professional development and training

Professional development and training

Pearson supports UK and international customers with training related to our qualifications. This support is available through a choice of training options offered on our website: www.edexcel.com/resources/Training.

The support we offer focuses on a range of issues, such as:

planning for the delivery of a new programme

planning for assessment and grading

developing effective assignments

building your team and teamwork skills

developing learner-centred learning and teaching approaches

building in effective and efficient quality assurance systems.

The national programme of training we offer is on our website at: www.edexcel.com/resources/Training. You can request centre-based training through the website or you can contact one of our advisers in the Training from Pearson UK team via Customer Services to discuss your training needs.

Support services

Face-to-face support: our team of Regional Quality Managers, based around the country, is responsible for providing quality assurance support and guidance to anyone managing and delivering NVQs/Competence-based qualifications. The Regional Quality Managers can support you at all stages of the standard verification process as well as in finding resolutions of actions and recommendations as required. A UK map showing the Regional Quality Managers’ contact details can be found at www.btec.co.uk/support

Online support: find the answers to your questions by browsing over 100 FAQs on our website or by submitting a query using our Work Based Learning Ask the Expert Service. You can search the database of commonly asked questions relating to all aspects of our qualifications in the work-based learning market. If you are unable to find the information you need, send us your query and our qualification or administrative experts will get back to you. The Ask the Expert service is available at www.pearsonwbl.edexcel.com/Our-support

Online forum

Pearson Work Based Learning Communities is an online forum where employers, further education colleges and workplace training providers are able to seek advice and clarification about any aspect of our qualifications and services, as well as share knowledge and information with others. The forums are sector specific and cover Business Administration, Customer Service, Health and Social Care, Hospitality and Catering and Retail. The online forum is available at www.pearsonwbl.edexcel.com/Our-support

http://pearsonwbl.edexcel.com/Our-support/Pages/default.aspx�

http://pearsonwbl.edexcel.com/Our-support/Pages/default.aspx�


305

14 Contact us

We have a dedicated Account Support team, based throughout the UK, to give you more personalised support and advice. To contact your Account Specialist you can use any of the following methods:

Email: [email protected] Telephone: 0844 576 0045

If you are new to Pearson and would like to become an approved centre, please contact us at:

Email: [email protected] Telephone: 0844 576 0045

Complaints and feedback

We are working hard to provide you with excellent service. However, if any element of our service falls below your expectations, we want to understand why, so that we can prevent it from happening again. We will do all that we can to put things right.

If you would like to register a complaint with us, please email [email protected]

We will formally acknowledge your complaint within two working days of receipt and provide a full response within seven working days.

mailto:[email protected]�





306

Annexe A: Assessment requirements/strategy

Creative & Cultural Skills Assessment Strategy

1. Introduction

This Assessment Strategy is applicable to all QCF occupational qualifications at all levels within the Creative and Cultural footprint unless otherwise specified.

These Assessment Principles are designed to supplement the guidance issued by the Regulatory Authorities, including the Additional Regulatory Requirements for Qualifications of the Type NVQ within the QCF, and guidance issued by Awarding Organisations.

2. Simulation

Any simulation allowed must:

provide an environment which replicates the key characteristics of the workplace in which the skill to be assessed is normally employed.

Unless otherwise indicated, it is a general principle that evidence from simulations should only be employed under the following circumstances:

where for the candidate to be assessed performing this task in a real working environment could be deemed to pose risks to the themselves or others .

where the situation or task to be assessed arises so infrequently that it would be impractical to wait for an opportunity to assess it solely when it occurred for real

at the discretion of the Awarding Organisation where it is considered the environment provided fully reflects a commercial working environment and that the demands on the candidate during simulation are neither more or less than they would be in a real work environment/situation.

Any simulation must be approved in advance by the External Verifier, and clear reasons must be given for its intended use. If approval is given, all Awarding Organisation guidance and requirements must be observed.

3. Evidence

Workplace performance evidence should form the greatest proportion of each candidate’s evidence, attesting to the fact that for an occupational qualification the candidate has demonstrated competence across the full range of performance requirements and that they are able to apply relevant knowledge and skills.

Other types of acceptable evidence include, but are not limited to:

Witness Testimony (Details of acceptable witnesses are found in “Section 4: Expertise of assessors, verifiers and witnesses")

Logs/Diaries kept by Candidates

Recorded answers to questions posed by the Assessor

Recorded/Transcribed Interviews with the Candidate

Recorded use of up-to-date commercial/industrial equipment

E-portfolios and other forms of digital media

Works documentation attributable to the candidate

Both interim and final internal verification.


307

4. Expertise of assessors, verifiers and expert witnesses

Assessors must:

Be competent to make qualitative judgements about the QCF units they are assessing. Illustrations of competence could include the assessor:

o Having achieved the award/units themselves

o Having substantial demonstrable experience in the job roles they are assessing

Hold appropriate assessor qualifications, as currently required by the regulatory authorities.

Carry out their duties in accordance with current guidance on assessment practice issued by the regulatory authorities and the appropriate Awarding Organisation.

Maintain appropriate evidence of development activities to ensure their assessment skills and occupational understanding are current (CPD)

Have a working knowledge of the NOS and the awards and a full understanding of that part of the award for which they have responsibility. The Awarding Organisation will confirm this through examination of relevant CVs supported by relevant references.

Meet any additional requirements as specified by the Awarding Organisation.

Internal verifiers must:

Hold appropriate verifier qualifications, as currently required by the regulatory authorities.

Carry out their duties in accordance with current guidance on verification practice issued by the regulatory authorities and the appropriate Awarding Organisation.

Maintain appropriate evidence of development activities to ensure their assessment skills and occupational understanding are current (CPD)

Have relevant experience within the sector, a working knowledge of the QCF units/award and a full understanding of that part of the units/award for which they have responsibility. The Awarding Organisation will confirm this through examination of relevant CVs supported by relevant references.

Meet any additional requirements as specified by the Awarding Organisation

External verifiers must:

Be familiar with and/or experienced in the relevant sector and/or context to be able to verify that candidate evidence has met the requirements of the award and the requirements of the appropriate Awarding Organisation

Be in possession of or be working towards the V2 or hold the D35 External Verifier Award. To be achieved within 12 months of registration in England, Wales and Northern Ireland.

Carry out their duties in accordance with the current guidance on verification practice issued by the regulatory authorities and appropriate Awarding Organisation.

Maintain appropriate evidence of development activities to ensure their verification skills and occupational awareness are current (CPD)



308

Not work with any centre in which they have a personal or financial interest

Meet any additional requirements as specified by the Awarding Organisation

Take part in continuing professional development activities offered by the Awarding Organisation or other relevant providers in the sector to keep up-to-date with developments relating to the award and changes taking place in the industry

Expert Witnesses must:

Be competent to make judgements about the activity for which they are providing the testimony. As the assessment decision lies with the Assessor, it is their responsibility to verify this and, where challenged, to justify their acceptance of third party 'witness testimony' to the Internal Verifier

Sb220714\LT\PD\NVQ Competence\9781446911969_NVQ_Comp_L235_CHrtg_Iss2\9781446911969_NVQ_Comp_L235_CHrtg_Iss2.doc.1-317/3

July 2014 For more information on Edexcel and BTEC qualifications please visit our websites: www.edexcel.com and www.btec.co.uk Edexcel is a registered trademark of Pearson Education Limited Pearson Education Limited. Registered in England and Wales No. 872828 Registered Office: Edinburgh Gate, Harlow, Essex CM20 2JE. VAT Reg No GB 278 537121


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