Edgar Gonzalez4101 S 39th Ave

Omaha, NE 68107402-871-9613

anguianoe1987@gmail.com

Professional SummaryDedicated and enthusiastic professional with over six years’ experience in leading, supervising and managing in the Food and Beverage industry. Experience providing internal employee’s development, team effectiveness and leadership development consultant to employees. Possess strong written and verbal communications skills. EducationBachelor’s Degree of Applied Science- Marketing Management (Expected February 2017)Bellevue University Bellevue, NE

Professional Employment Hyatt Hotels & Resorts, Omaha, NE (September2014-Present)Data Services

Provide quality service to customers and hotels in a timely manner. Delivering information to employees and hotel. Assist hotels in create, manage, update corporate accounts, and hotel information. Assist any Travel Agents with issues with the Global Distribution System.

Harrah’s Casino, Council Bluffs, IA (September. 2013 to September, 2014)Customer Service Representative

Provided quality service to customers in respect to their dining needs. Supervised and oversaw management and customer placement in dining establishments.

Cintas, Omaha, NE (December, 2012- July, 2013)Service Sales Representative

Delivered products and services to clients, meeting needs to make their business run successfully.

Classified the satisfaction of customer in a day to day basis for feedback for the company. Horseshoe Casino, Council Bluffs, IA (April, 2007 – August, 2012)Village Square Buffet Supervisor

Supervised daily staff in accordance with standards and regulations of the management. Coordinated the use of equipment and supplies used in daily operation. Computed and managed the daily labor force and provided solutions to compensate for

any lack of customer service. Organized and created new policies to make a productive and efficient work

environment. Development at time of hire on boarded new hires.

SkillsBilingual – Spanish – read, write, speak fluently; Microsoft Office Suite – Word, Excel, Outlook, and PowerPoint