edgar online case study
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8/14/2019 Edgar Online Case Study
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Case Study EDGAR Online
Client ProfleSince the mid-1990s, EDGAR Online has brought US Securies and Exchange
Commission (SEC) regulatory documents to analysts and investors at an affordable
price. It was the first company in the US to distribute real-me SEC filings over
the Internet and has become a ubiquitous source of pubic company financialinformaon. The company has evolved into a provider of one of the most detailed
US fundamental data sets in the world and ulmately into the leader in eXtensible
Business Reporng Language (XBRL) analysis and compliance tools.
Business ChallengeContracng for these unique online services involved mailing paper contracts,
which ofen took days to be signed and returned. In addion, EDGAR Onlines sales
representaves were spending an inordinate amount ofme chasing down the
paper work.
We would mail a contract out, and there was no way to know if the customer
actually got it, opened it and signed it, says Tressa Morgan, sales opera
onsdatabase and client support manager at EDGAR Online.
DocuSign SolutionBecause of its ease of use to the customer and its seamless integraon capabilies
with Salesforce, EDGAR Online chose DocuSign as their e-signature soluon.
Designed to integrate directly into Salesforce, DocuSign provides a complete
e-signature soluon.
Morgan says she was drawn to the product because it provides the same
protecons that a tradional handwrien signature does. DocuSign creates a
unique signature for each user that is only accessible by that individual afer he or
she answers a series of authencaon quesons all the while, the sofware offers
encrypon capabilies so documents can only be read and signed by approved
users. In addion, the product maintains an audit trail of any acons taken within
the document process.
Results
EDGAR Online has leveraged electronic signature technology to make its own
contracng process much more seamless. DocuSign allows EDGAR Online to reduce
me to close for the volume of contracts that the company fulfills each month.
What previously took up to one or two weeks has been narrowed down to less 48
hours.
EDGAR Online LeveragesDocuSign for Salesforce toReduce Risk
DocuSign decreases contract signing turnaround
from days to hours
Fast Facts
With DocuSign, youcan always look at thestatus in real-time and
know i the contract isstill out there. It makesyour job a lot easier,keeping track o whatcontracts you sent outand what hasnt comeback yet.
Tressa Morgan
Sales Operations Database &
Client Support Manager
EDGAR Online
US Headquarters: Norwalk, CT
Business: Distributor real-time SECflings over the Internet
Industry: Internet Inormation Provider
Number o Employees: 90
Website: www.edgar-online.com
Goal: Increase rate o signed contractswhile reducing the number o returnedinaccurate and incomplete contracts
DocuSign Solution: Corporate EditionEnterprise integrated with Salesorce
Results: Reduced signing process ocontracts rom weeks to less than 48hours
Deployed with no additional ITinvestment
Integrated with Salesorce, streamliningcontract workows and providing real-time tracking o the signing process
Customized DocuSign templates oergreater e ciencies or sales sta
The astest way to get a signature.
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Case Study EDGAR Online
DocuSign Inc.
701 Fith Avenue, Suite 4500
Seattle, Washington 98104
U.S.A.
Tel 866.219.4318
Fax 206.622.0736
www.docusign.com
[email protected] DocuSign, Inc. All rights reserved.
DocuSign, the DocuSign logo, "The astest way to get a signature are trademarks or registered trademarks o DocuSign, Inc. in the United States and or other countries. EDGAR is a ederally registered trademark o the U.S.Securities and Exchang e Commission. All other trademarks and registered trademarks are the property o their respective holders. No part o this document may be reproduced or transmitted in any orm or by any means,electronic or mechanical, or any purpose, without the express written permission o DocuSign, Inc.
DocuSign Inc.
DocuSign speeds up that process, says Morgan. It makes
it easier for the client, which in turn, makes it easier for the
sales reps and myself.
DocuSign significantly improved the companys workflow,
Morgan connues. With DocuSign, you can always look at
the status in real-me and know if the contract is sll out
there. It makes your job a lot easier, keeping track of what
contracts you sent out and what hasnt come back yet.
Ive sampled some of the other services, and looking at the
contract, the signature is just not as official, Morgan says.
We wanted something that, if you had to go to court over
the contract, it would stand up as an official signature.
The soluon also offers granular administrave controls,
which were a selling point for EDGAR Online, Morgan says.
Through DocuSigns ability to integrate with Salesforce,
EDGAR Onlines customer relaonship platorm, Morgan can
customize contract templates with access and privilege rights
that determine who can view them.
Morgan says the soluon has provided a huge management
boost to both her and her sales staff, who cater to thousands
of customers, including charies wanng to mine financial
data in search of new contributors.
I can upload the templates from DocuSign to Salesforce,
she says. You used to have to go in and create these
templates and then upload them and go through the hassle.
And from a users perspecve, its easier because you dont
have to go looking for a copy of the latest contract. You dont
have to leave Salesforce to send out a contract.
About DocuSign Inc.
DocuSign, Inc. is the leading provider of on-demand sofware
services for electronic signature. DocuSign empowers
individuals, small business and global enterprises to operate
faster and more efficiently with greater profitability,
enhanced security and compliance. DocuSign is the only
Web-based service to securely automate and control the
enre electronic document signing process. To learn more,
call 866.219.4318, email [email protected] or visit our
Website at www.docusign.com.