(edu202) enterprise cloud adoption strategies in higher education | aws re:invent 2014
DESCRIPTION
We have reached a tipping point in enterprise cloud adoption in higher education institutions. Many large research universities have now taken on various cloud projects, touching almost every aspect of their enterprise. One excellent example of this is Harvard University. Over the course of the past 18 months, Harvard University IT (HUIT) has been investigating, developing, and implementing an enterprise-scale cloud adoption program. This session presents HUIT's efforts to date, including approaches to vision, strategy, culture, education, staffing, and technology. The session also includes examples from other major universities. You'll receive practical advice about how to begin the adoption journey, and you'll learn about frameworks that can help you make decisions in the context of your own institutional environment.TRANSCRIPT
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November 14, 2014 | Las Vegas, NV
Ryan Frazier, Harvard University IT
Sharif Nijim and Robert Winding, University of Notre Dame
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Ryan Frazier, Harvard University IT
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Central Admin IT
+
Faculty of Arts &
Sciences IT
+
Shared Services
for Harvard
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Improve the quality and reliability of service offerings
Increase agility and responsiveness to
service needs
Transform organizational
structure and culture to optimize service
delivery
Reduce unit costsfor the delivery of
infrastructure services
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TechnologyNetworking
Architecture
Deployment
Operations
Process
Automation
Vendor Mgmt
ITSM
Service Design
This is
hard!!People
Technical Skills
“IT Broker” Skills
Org Design
Collaboration
Trust
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• Cloud Service Strategy Team defines and
brokers cloud services to the service teams
• Cloud Architecture Team designs and
integrates core services (networking,
security, CDP, billing, etc.) into specific cloud
environments
• DevOps Platform Team develops and offers
a Continuous Delivery Platform (CDP) for use
by other service teams
• CloudOps Platform Team provides service
teams and the ITSM group with a CloudOps
platform for common services such as
monitoring, logging, and alerting
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HUIT Enabling Services
Finance
Billing Operat ions
PMO
Project Manager
ITSM
Incident Manager
ChangeManager
Account Manager
Transit ion Manager
Enterprise Architecture
Enterprise Architect
Solut ion Architect
Tech Specialist
Shared Tech Services
COPS Service Team
BA Dev
DevOps Engineer
QA
Service Category
Service Team
Team ATeam A
Team B
BA App Admin
Cloud Platform
Cloud Provider A
SaaS SaaS
Shared services to support all HUIT teams
Similarly organized teams aligned to HUIT service
delivery model
New service teams for cloud and DevOps delivering common
platforms
Mult i-cloud service environments
New service teams for cloud management
Cloud Service Teams
Cloud Strategy Team
Vendor Manager
BA
Dev
Cloud Service Broker
Sourcing Manager
Future State
DevOps Platform Team
Cloud Arch Team
BA Dev
DevOps Engineer
QA
BA Dev
DevOps Engineer
QA
Team ATeam A
Service Team Pool
BA Dev
DevOps Engineer
QA
Service Owner
Cloud Provider B
Continuous Delivery Platform
Team A
BA Dev
DevOps Engineer
QA
Cloud Operations Platform
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• Develop strategy & approach
• Inventory your application portfolioPlan
• Encourage widespread experimentation
• Align training to actual useLearn
• Implement a full Dev Prod Use Case
• Engage IT, Business & User Communities Try
Build your Foundation
Architecture & design patterns
Chargeback/ showback capability
Networking & integration
Operational & support
approaches
Identity & access
SecurityVendor
management
Collaborative Change Management
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Shared mission: #NDCloudFirst
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