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Education and Partnerships Paul Spock and Linc Allen

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Page 1: Education and Partnerships · Immunization Program Contractor staff are knowledgeable about vaccines and VPDs (standard) • 7.3.02 –Develop/implement a customer service plan for

Education and PartnershipsPaul Spock

and Linc Allen

Page 2: Education and Partnerships · Immunization Program Contractor staff are knowledgeable about vaccines and VPDs (standard) • 7.3.02 –Develop/implement a customer service plan for

Education and Partnerships

• By educating providers and the public, and identifying important partners in the community, REs can ensure resources and information about vaccine-preventable diseases are readily available

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Page 3: Education and Partnerships · Immunization Program Contractor staff are knowledgeable about vaccines and VPDs (standard) • 7.3.02 –Develop/implement a customer service plan for

Objective

• By ensuring that resources and information are available, we can:

• Spread the word about important vaccines

• Stop harmful trends before they lead to bad health outcomes

• Engage individuals who are disconnected from public health

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Page 4: Education and Partnerships · Immunization Program Contractor staff are knowledgeable about vaccines and VPDs (standard) • 7.3.02 –Develop/implement a customer service plan for

Communications Coordinator

• This content is primarily the focus of the person in each Responsible Entity who serves is the Communications Coordinator.

• We will be releasing a Communications Guide that includes strategies and resources within the year.

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Page 5: Education and Partnerships · Immunization Program Contractor staff are knowledgeable about vaccines and VPDs (standard) • 7.3.02 –Develop/implement a customer service plan for

Subcategories

7.1 Public Education

7.2 Provider Education

7.3 Staff Education

7.4 Coalition Building

7.5 Community Partnership

7.6 Stakeholder Engagement

7.7 Media Campaigns

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Page 6: Education and Partnerships · Immunization Program Contractor staff are knowledgeable about vaccines and VPDs (standard) • 7.3.02 –Develop/implement a customer service plan for

7.1 Public EducationOverview

• Objective: Explain to the general public how vaccines can prevent diseases and describe the eligibility criteria of the TVFC and ASN programs.

• Expectation: Using public information (flyers, brochures, meetings, newsletters, etc.) the RE will increase community knowledge of TVFC/ASN programs, immunizations, and the benefits of vaccinations.

• 2 Required Activities

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Page 7: Education and Partnerships · Immunization Program Contractor staff are knowledgeable about vaccines and VPDs (standard) • 7.3.02 –Develop/implement a customer service plan for

7.1 Public Education Current Activities

• 7.1.01 – Inform/educate the public about vaccines and vaccine-preventable diseases (required)

• 7.1.02 - Inform the public about TVFC and ASN programs and eligibility criteria (required)

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Page 8: Education and Partnerships · Immunization Program Contractor staff are knowledgeable about vaccines and VPDs (standard) • 7.3.02 –Develop/implement a customer service plan for

7.1 Public Education Metrics

• Flyers, brochures, meeting minutes, newsletter articles, and training documentation with info on:• Importance and benefits of being

fully vaccinated, • ACIP vaccine recommendations for

all ages,• Location of vaccination clinics,• Importance of a medical home,

and• TVFC/ASN programs and eligibility

criteria

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Page 9: Education and Partnerships · Immunization Program Contractor staff are knowledgeable about vaccines and VPDs (standard) • 7.3.02 –Develop/implement a customer service plan for

7.2 Provider EducationOverview

• Objective: Ensure best practices are highlighted via training and resources to healthcare providers.

• Expectation: The RE will train providers on immunization best practices through resources such as the pink book and ACIP recommendations.

• 1 Required Activity, 4 Suggested Activities

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Page 10: Education and Partnerships · Immunization Program Contractor staff are knowledgeable about vaccines and VPDs (standard) • 7.3.02 –Develop/implement a customer service plan for

7.2 Provider Education Current Activities

• 7.2.01 - Educate providers on the most current ACIP recommendations for all age groups (suggested)

• 7.2.02 – Inform providers about the most current Centers for Disease Control and Prevention (CDC) Epidemiology and Prevention of Vaccine-Preventable Disease (EPI-VAC) training (suggested)

• 7.2.03 – Provide information to community healthcare employers (hospitals, clinics, doctor offices, long-term care facilities) about the importance of vaccination of healthcare workers (suggested)

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Page 11: Education and Partnerships · Immunization Program Contractor staff are knowledgeable about vaccines and VPDs (standard) • 7.3.02 –Develop/implement a customer service plan for

7.2 Provider Education Current Activities (cont’d.)

• 7.2.04 – Provide training relating to Standards for Child and Adolescent Immunization Practices and Standards for Adult Immunization Practices to all immunization providers within LHD Contractor’s jurisdiction (suggested)

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Page 12: Education and Partnerships · Immunization Program Contractor staff are knowledgeable about vaccines and VPDs (standard) • 7.3.02 –Develop/implement a customer service plan for

7.2 Provider Education New Activities

• 7.2.05 – Provide training opportunities and/or resources to assist immunization providers in communicating with patients and/or parents (e.g., making a strong recommendation, addressing vaccine hesitancy, etc.). (required)

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Page 13: Education and Partnerships · Immunization Program Contractor staff are knowledgeable about vaccines and VPDs (standard) • 7.3.02 –Develop/implement a customer service plan for

7.2 Provider Education Metrics

• Documentation of training and technical assistance to private providers for:

• Info on most current ACIP recommendations for all age groups,

• EPI-VAC and Pink Book training

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Page 14: Education and Partnerships · Immunization Program Contractor staff are knowledgeable about vaccines and VPDs (standard) • 7.3.02 –Develop/implement a customer service plan for

7.3 Staff EducationOverview

• Objective: Train all Immunization Program Contractor staff on the importance of vaccinations

• Expectation: LHD staff will effectively provide customer service support.

• 2 Required Activities, 1 Standard

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Page 15: Education and Partnerships · Immunization Program Contractor staff are knowledgeable about vaccines and VPDs (standard) • 7.3.02 –Develop/implement a customer service plan for

7.3 Staff Education Current Activities

• 7.3.01 – Work to ensure that all Immunization Program Contractor staff are knowledgeable about vaccines and VPDs (standard)

• 7.3.02 – Develop/implement a customer service plan for Contractor’s staff so customers receive information that is timely, consistent, correct, and courteous (required)

• 7.3.03 – Educate healthcare workers to keep them up-to-date with vaccine schedules (required)

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Page 16: Education and Partnerships · Immunization Program Contractor staff are knowledgeable about vaccines and VPDs (standard) • 7.3.02 –Develop/implement a customer service plan for

7.3 Staff Education Metrics

• Written procedures for answering caller questions

• Interviews of staff who answer the phone regarding how the LHD ensures that information provided to callers is current, accurate, and clear

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Page 17: Education and Partnerships · Immunization Program Contractor staff are knowledgeable about vaccines and VPDs (standard) • 7.3.02 –Develop/implement a customer service plan for

7.4 Coalition BuildingOverview

• Objective: Build a coalition to plan and implement strategies to improve vaccination rates in your area.

• Expectation: Using best practices for coalitions, the RE will build and sustain active involvement in an immunization coalition.

• 8 Suggested Activities

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Page 18: Education and Partnerships · Immunization Program Contractor staff are knowledgeable about vaccines and VPDs (standard) • 7.3.02 –Develop/implement a customer service plan for

7.4 Coalition Building New Activities

• 7.4.01 – 7.4.08 (suggested)

• Include all best practices for coalition building including:

• Appointing a coordinator

• Planning group for sustainability

• Host regular meetings

• Have signed letters of membership

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Page 19: Education and Partnerships · Immunization Program Contractor staff are knowledgeable about vaccines and VPDs (standard) • 7.3.02 –Develop/implement a customer service plan for

7.5 Community PartnershipOverview

• Objective: Build partnerships throughout your area with all interested partners to educate the public, and improve vaccination rates.

• Expectation: Seek out opportunities to educate communities, and engage partners in efforts to benefit from vaccination.

• 7 Required Activities, 2 Suggested Activities

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Page 20: Education and Partnerships · Immunization Program Contractor staff are knowledgeable about vaccines and VPDs (standard) • 7.3.02 –Develop/implement a customer service plan for

7.5 Community Partnership Current Activities

• 7.5.01- Identify partners, plan community-based immunization activities, engage in education activities (required)

• 7.5.02 – 7.5.03 - American Indian tribe outreach activities (required)

• 7.5.04 – 7.5.05 – Coordinate educational activities with WIC (suggested)

• 7.5.06 - Engage in education and partnerships aimed at reducing or eliminating coverage disparities by race, ethnicity, and socioeconomic status (required)

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Page 21: Education and Partnerships · Immunization Program Contractor staff are knowledgeable about vaccines and VPDs (standard) • 7.3.02 –Develop/implement a customer service plan for

7.5 Community Partnership Current Activities (cont’d.)

• 7.5.07- Maintain a contact list of providers, hospitals, schools, child-care facilities, social service agencies, and community groups involved in promoting immunizations and reducing vaccine-preventable diseases. (required)

• 7.5.08 - Participate in special initiatives as directed by the DSHS Immunization Unit (required)

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Page 22: Education and Partnerships · Immunization Program Contractor staff are knowledgeable about vaccines and VPDs (standard) • 7.3.02 –Develop/implement a customer service plan for

7.5 Community Partnership New Activities

• 7.5.09- Ambassador Program (required)• Identify staff or volunteers at outside

organizations• Audiences:

• Schools• Post-secondary (college, trade,

etc.)• Young children• Elderly• First Responder• Private Industry (offices or

hospitals)• DSHS will provide a How-to for you,

and an Ambassador Toolkit that you can share and edit

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Page 23: Education and Partnerships · Immunization Program Contractor staff are knowledgeable about vaccines and VPDs (standard) • 7.3.02 –Develop/implement a customer service plan for

7.5 Community Partnership Metrics

• 7.5.01 – 7.5.08 - Documentation of identification of partners, outreach, education

• 7.5.09- Number of organizations asked and recruited per audience type

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Page 24: Education and Partnerships · Immunization Program Contractor staff are knowledgeable about vaccines and VPDs (standard) • 7.3.02 –Develop/implement a customer service plan for

7.6 Stakeholder EngagementOverview

• Objective: Attend and plan meetings to learn and develop strategies to improve vaccination rates.

• Expectation: By attending centralized meetings, and by planning local meetings, learn and pass on best-practices and the latest information on immunizations.

• 1 Required Activity, 1 Suggested Activity

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Page 25: Education and Partnerships · Immunization Program Contractor staff are knowledgeable about vaccines and VPDs (standard) • 7.3.02 –Develop/implement a customer service plan for

7.6 Stakeholder Engagement Current Activities

• 7.6.01- Attend all TISWG and other stakeholder meetings in person or virtually (required)

• 7.6.02- Hold one (1) immunization stakeholder meeting per quarter (suggested)

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Page 26: Education and Partnerships · Immunization Program Contractor staff are knowledgeable about vaccines and VPDs (standard) • 7.3.02 –Develop/implement a customer service plan for

7.6 Stakeholder Engagement Metrics

• 7.6.01 – Documentation of attendance

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Page 27: Education and Partnerships · Immunization Program Contractor staff are knowledgeable about vaccines and VPDs (standard) • 7.3.02 –Develop/implement a customer service plan for

7.7 Media CampaignsOverview

• Objective: Spread immunization-related messages to keep immunizations on the minds of stakeholders and the public.

• Expectation: To utilize created messaging through appropriate mediums and tactics.

• 6 Required Activities

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Page 28: Education and Partnerships · Immunization Program Contractor staff are knowledgeable about vaccines and VPDs (standard) • 7.3.02 –Develop/implement a customer service plan for

7.7 Media Campaigns Current Activities

• 7.7.01 – 7.7.02- Distribute ASN and TVFC information and materials where eligible populations might frequent. (required)

• 7.7.03 – 7.7.04- Distribute information on DSHS media campaigns and DSHS website with partner organizations, providers, and stakeholders (required)

• 7.7.05- Observances (required)• NIAM• NIIW• NIVW

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Page 29: Education and Partnerships · Immunization Program Contractor staff are knowledgeable about vaccines and VPDs (standard) • 7.3.02 –Develop/implement a customer service plan for

7.7 Media Campaigns New Activities

• 7.7.06- Share vaccine coverage and VPD information with partner organizations, providers, and stakeholders (required)

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Page 30: Education and Partnerships · Immunization Program Contractor staff are knowledgeable about vaccines and VPDs (standard) • 7.3.02 –Develop/implement a customer service plan for

7.7 Media Campaigns Metrics

• 7.7.01 – 7.7.06- Documentation of distribution of information and resources, and of participation in Observances

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Page 31: Education and Partnerships · Immunization Program Contractor staff are knowledgeable about vaccines and VPDs (standard) • 7.3.02 –Develop/implement a customer service plan for

In Summary

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• These activities are ways to spread the important message of disease prevention.