EDUCATION YOU CAN TRUST

®

Can you Manage within IT?Can you Manage within IT?

© Copyright: All rights reserved. Not to be reproduced without prior written consent. 163T-1- 2 ®

Managing within ITManaging within IT

© Copyright: All rights reserved. Not to be reproduced without prior written consent. 163T-1- 3 ®

Some Context FocusSome Context Focus

© Copyright: All rights reserved. Not to be reproduced without prior written consent. 163T-1- 4 ®

ManagementManagement

© Copyright: All rights reserved. Not to be reproduced without prior written consent. 163T-1- 5 ®

Doing Things RightDoing Things Right

• What does this mean?

– Process & Communication

• Quality

• Feedback

• Product & Service Delivery

• Internal & External

© Copyright: All rights reserved. Not to be reproduced without prior written consent. 163T-1- 6 ®

LeadershipLeadership

© Copyright: All rights reserved. Not to be reproduced without prior written consent. 163T-1- 7 ®

Doing The Right ThingsDoing The Right Things

• What are "The Right Things"— People & Communication

– Internal & External

© Copyright: All rights reserved. Not to be reproduced without prior written consent. 163T-1- 8 ®

Characteristics of LeadershipCharacteristics of Leadership

• A Continuum Toolkit— Autocratic thru' Democratic

© Copyright: All rights reserved. Not to be reproduced without prior written consent. 163T-1- 9 ®

Style & AppropriatenessStyle & Appropriateness

• Consistency & Flexibility— Context Awareness

© Copyright: All rights reserved. Not to be reproduced without prior written consent. 163T-1- 10 ®

Managing ChangeManaging Change

© Copyright: All rights reserved. Not to be reproduced without prior written consent. 163T-1- 11 ®

Coping StrategiesCoping Strategies

• Proactive

• Defensive

• People & Process

© Copyright: All rights reserved. Not to be reproduced without prior written consent. 163T-1- 12 ®

Challenges for Managing Within ITChallenges for Managing Within IT

© Copyright: All rights reserved. Not to be reproduced without prior written consent. 163T-1- 13 ®

The Big IdeaThe Big Idea

© Copyright: All rights reserved. Not to be reproduced without prior written consent. 163T-1- 14 ®

PartnershipPartnership

• What is this?

© Copyright: All rights reserved. Not to be reproduced without prior written consent. 163T-1- 15 ®

Contributing Factors Towards PartnershipContributing Factors Towards Partnership

• Shared Vision

• Common Purpose

• Shared Values, Attitudes, Behaviours

• Mutual Respect

• Joint Responsibility

• Robust Relationship

• Effective Conflict Management

• Powerful Communication

• Added Value

• Trust

• Collaborative Approaches

© Copyright: All rights reserved. Not to be reproduced without prior written consent. 163T-1- 16 ®

Managing Within ITManaging Within IT

• SUMMARY

• Context is Vital— Organisational Climate— Management & Leadership Styles— Effective Communication— Trust

• Content is Vital— There is no substitute— Technology, People & Process— Product, Service, Quality— Delivery

Partnership Offers A Collaborative Way Ahead