edward davis 2015 resume (word format)

Edward B. Davis IV2338 Glascock St Raleigh, NC 27610• 919.520.3553•919.443.5026 [email protected]

Profile

I am a highly motivated worker and strive to go above and beyond for a company that I believe in. Known for my outstanding customer service and pleasant personality, I am always willing to find efficient and economical solutions for customers and value building a relationship with clients.

Education

Shiloh High SchoolHigh School College Prep Diploma, 2003

Skills

ApplicationsMS Word, Spreadsheet, Frontpage, Aloha Point of Sale, Midas, Powerpoint Presentations, HTML writing software, Photoshop, Sonar 8.5 Producer, Final Cut, Sebalius Notation Software, CRM Data Management Software, Microsoft Outlook, Salesforce.com, Sieble, Oracle

PlatformsBoth Windows and Apple platforms.

LanguagesEnglish

Work Experience

Extreme Networks, Morrisville NC Inside Sales Representative 2014-Present

● Serve as the central point of contact for the assigned territory and drive/assist the field sales staff in attaining their monthly/quarterly/annual quota

● Cross Sell and up-sell products and services into existing customer base to create incremental pipeline and revenue

● Create quotes, special pricing requests, facilitate order processing and act as a liaison with all departments to close deals quickly

● Manage all service contracts for customers in the assigned territory

● Manage sales campaigns and promotions for their existing customer base.

● Educate customer and partner community on company events, product releases and news with monthly outreach


Extreme Networks, Morrisville NC

Service Sales Manager 2012-2014

● Selling maintenance contract renewals and Professional Services-related solutions

● Respond to existing and prospective client requests for proposals (RFPs)

● Participate in account strategy sessions

● Present Professional Services as a differentiator in the sales cycle

● Conduct scoping sessions to recommend project scope, price and phasing

● Deliver value focused / results oriented Professional Services and maintenance contract proposals

● Meet or exceed assigned sales target

● Develop and maintain a quality pipeline of service renewals

● In 2014 received the Summit Club award for reaching 110% of sales goal

Net Direct Systems, Apex NC Inside Sales Representative 2011-2012

● Required to make at least 50 calls per day out to leads and contacts provided by company marketing team and outside sales representatives

● Kept very detailed and accurate CRM entries

● Scheduled appointments with outside sales reps and potential net new business clients

● Attended several events regarding industry leading technology

● Main focus was to bring forth potential leads for net new business while maintaining relationships with current customers or breathing new life into relationships that had gone cold

ACS, Inc, Raleigh NC Tier 1 IPhone Technical Support Agent 2010-2011

● Efficiently assisted Apple customer's with devices.

● Log all calls in a timely fashion while ensuring the highest level of support to customers and kept on a strict customer satisfaction survey.

● Effectively balance call que time without allowing customer service to suffer.


Doctors Vision Center, Raleigh NC

Front Desk, Paraoptometric Technician 2008-2009● Scheduled appointments, filed insurance, corrected errors, performed opening and closing

of the office.

● Created an efficient and cost effective patient flow to ensure smooth transition through a collaborative effort with my manager.

● Served as a technician and prepared patients to meet with doctors.

● I also was a sales rep for our contact lens department and frame room.

● Assisted patients in all aspects of sales and refunds as a sales representative for contact lens department and frame room.

● Handled billing issues, filed insurance, corrected insurance errors.

MW TUX, Raleigh NCSenior Customer Service Associate 2007-2008

● Supported General Manager as a third tier management position with administrative tasks and office duties

● Provided customer service support with any and all aspects of the sale or rental of Tuxedo units.

● I pleasantly responded to phone calls and provided concise information to inquiring minds.

Suncom Wireless, Knightdale NCSenior Sales Associate 2006-08

● Assisted the General Manager with administrative tasks and overlooked the training and growth of employees.

● Assisted customers with any and all aspects of the sale and purchase of cell phones and service with Suncom Wireless.

● Successfully drove sales while meeting needs of customer.

● Understood customer needs attended to issues that arose involving customer service and technical issues with phones.

● Received reoccurring training on new products, transferred that knowledge to the sales floor.

2005-06Lenscrafters, Raleigh NCEyewear Consultant

● Through direct contact with the consumer, I was able to assist people with the purchase and perfect fit of designer eyewear. Based on the consumer's prescription, I was able to choose the best payment method for them as well as the best merchandise, including frames and lenses.

● Assessed consumers needs by thoroughly explaining insurance benefits and choosing cost effective solutions for the consumer.

References


Barbara Sammons, Associate919-595-4132

Laura Weilert, Associate1-408-579-2662

Anne-Marie Collins, Manager based in UK+440-778-099-7422

edward davis 2015 resume (word format)

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