Edward MorganIdaho Falls, ID 83404 | Phone: (801) 913-9552 | Email:

etmorgann@gmail.com

Education University of Utah, Salt Lake City, UT. 2010 - 2014Computer Engineering Technologies/Technicians BS

Phoenix Institute of Technology, Phoenix, Az. December 1985Associates in Architectural Drafting and Design, Computer Aided Drafting and Design.

Technical Proficiency Programming: experience in C/C++, Machine, Assembly, Matlab, XML, Java,

Android, DOS Shell Scripting, Data Migration, Python, VBA Software: Eclipse, Logisim2, Arduino, RISC G Assembler, Circuit Simulator, C

Compiler, Adium, VMware, TOAD for Oracle, IDLE, Serif DrawPlus, Sony Vegas Pro, Sony DVD Architect, LogMeIn, Breeze, Agent Workbench, Salesforce

Hardware: Complete server to terminal setup, hardware diagnostics, troubleshooting and repair, modem, router and switch network configuration and security, detailed maintenance

Advanced Mac and Windows with a working knowledge of Microsoft Office 2010 (win/mac): Working knowledge of Linux and Unix platform

Volunteered services to Canyon School District (Audrey Boone) by assisting in the installation of Draper Park Middle School’s CTE computer lab (32 terminals)

Experience AVG Manager Small Business Tier 1 Technical Support (US, UK, AU, CA)CSS Corp, Draper, UT. May 2015 – Present

Manager, Trainer: 32+ person team supporting globally English speaking countries

Ensure team members maintain AVG Anti Virus Security Standards and Practices

Monitor support calls and provide feedback to Team, Corporate, and KB Articles

Create detailed reports using Salesforce ticketing system Goal oriented 100% customer satisfaction while reaching projected goals

Geek Squad Technical SupportAlorica, Magna, UT. July 2014 – May 2015

Remote online technical support and client services Problem solving associated to PC and Network utilities Install and remove consumer programs Identify and remove malware and virus Create and troubleshoot various client accounts

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Military InternshipZions Bank, Salt Lake City, UT. April 2014 - July 2014

Design graphics and production of video for pilot program Program Excel VBA interactive workbooks Liaison for University of Utah Veterans Center

Edward MorganDraper, UT 84020 | Phone: (801) 913-9552 | Email: etmorgann@comcast.net

ExperienceDrafting, Graphics, Computer Specialist (contract) Development In Motion LLC (Backyard Blaze), Las Vegas, NV. August 2013 – July 2014

Create active protocol Excel Spreadsheets for merchants Design and layout of sales catalogs Produce CAD drawings for outdoor fire features Calculate Profit Margins for national and international sales

Video, Graphics, Computer Specialist (contract) Reese & Associates, Draper, UT. September 2009 – July 2013

Implemented story board to graphics as Senior Production Manager Modulated sound editing as Studio Lead Sound Engineer Co-Authored of DVD and workbook based on the Golden Ratio Produced and Direct presentation training DVDs

Office / IT TMP, Mortgage, Draper, UT. September 2007 – May 2013

Maintained computer system for small network running Calyx Point data base Focused on less than 2% downtime Implemented user training and troubleshooting

IT / Computer Repair Northwestern Mortgage Corporation, Draper, UT. February 2008 – May 2010

Maintained computer system for small network running Calyx Point database. Installed hardline network and complete terminal composition

IT / Training Manual and Sales Presentation Production Bishop Corporate Solutions, Las Vegas, NV. June 2008 – January 2009

Supported operations IT, keeping down time to a minimum Produced SOP and Collection System Operations manual Increased employee integration time with fewer employee errors

Military Experience US Army 3 yearsArmy Food Service Sargent, Dining Facility Operations; 7th Infantry Division, Fort

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Ord, CA.Awards:

Army Commendation Medal, for winning Armed Services ‘Cook of the Quarter’ Western United States consecutively.

Army Good Conduct Medal, for exemplary behavior, efficiency and fidelity while supporting Panama and Honduras conflicts.

Awarded the only Corporal rank (reserved for combat) in the US Army Quartermaster Battalion.

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