efa maintenance activities sept 2014

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ENGLISH for AIRCRAFT (UK) 40 years Aviation English

in Aircraft Maintenance

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ENGLISH for AIRCRAFT (UK)

40 years Aviation English

Aviation English training

Aviation English teacher training

English training for maintenance technicians

Training technical & simulator instructors

Technical English teacher training

Courseware development

Simplified English training for technical editors

CBT & WBT development

Curriculum design

Training monitoring & auditing

Trainer & facilitator tutoring & monitoring

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CONTENTS

1. docWise: self-access to maintenance documentation

1.1 Description

1.2 Licensing

1.3 SAS Academy report

1.4 Current users

2. English for Aircraft (Editions Belin, 2 volumes)

3. Type- and Activity-specific technical English classroom training

materials

4. Cascade, Facilitator and Teacher training and proficiency testing in

maintenance and flight crew English

5. Flightpath Aviation English for pilots and ATCOs

6. English for Aircraft activities 1972-2012

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1.1 docWise: Self Access to Maintenance Documentation is a CBT program

developed by ENGLISH FOR AIRCRAFT . It is designed to assist aircraft mechanics and

technicians, or trainees and engineering students, in acquiring the language skills they need to

use maintenance documentation in English and in improving their reading techniques through

hands-on use of authentic documents. It is the result of over thirty years experience

observing the way technicians actually work and use their documents. As such, it was

specifically designed to interface with technical and on-job training requirements within an

EASA or FAA environment according to ATA (A4A) 100 / 2200 specifications.

docWise is intended for both classroom use and guided self-study. Students are also able to

evaluate their ability before starting to use the course through our website and monitor their

progress by means of ten TEST YOURSELF assessments. Course administrators can follow

up their students' performance and needs through the student files in the data base, which can

be monitored over an internal network.

The philosophy behind docWise is to cultivate the effective interplay of linguistic and

technical skills, common sense, reading techniques, learner autonomy and personal

satisfaction by constant interaction and visualization. Our goal is direct understanding: to

teach technicians the language and skills they actually need and are going to use on their job.

The program is suitable for both stand-alone and for servers with various LAN applications.

A data base allows centralized student monitoring.

All the texts used in the program are taken from manuals in Simplified English, roughly half

and half Boeing and Airbus, on the B 747-400, B 767, A 340 and A 320. Virtually all the

main ATA system chapters are covered, with a procedure and a descriptive text on the same

subject.

The program provides between 100 and 180 hours of student use and enables:

- specific job-related training objectives and content,

- a more efficient use of teacher skills and classroom time,

- greater employee flexibility with regards to shift work and fluctuating workloads,

- reduced per-capita training costs,

- a single company standard and a reliable and relevant means of evaluation,

- easy, centralized monitoring and management of training activity,

- a natural interface with the professional environment

- continuous and individualized learning with greater student motivation

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1.2 Licensing conditions

The docWise courseware is essentially intended for institutional use and is distributed under

an operating license. The package features not only the program itself but a cluster of related

and ongoing services to enhance its implementation:

- the installation of the program on an unlimited number of stations and/or networks within the corporate premises at any location (including outstations),

- 1 days consulting* on program application and training policy prior to installation, - 1 days customisation of the program - 3 days teacher training* after installation, - the programming to customize the program using the corporations graphic material, - 6 copies of the User Manual and Training Manual, - Typical lesson plans and supplementary material - 12 months e-mail/fax hot line maintenance, - Any updating or enhancements free of charge for a period of 5 years.

(* Our specialists travel and accommodation expenses are to be borne by the Customer;

business class travel for flights over 7 hours.)

Preferential licensing conditions exist for academic and smaller training organisations.

The program is designed to be operated in standalone and LAN configurations and is

compatible with all Windows OS up to 64-bit Windows 7.

It is delivered as both a full version with data base and a remote version without data base for

individual students use outside the institution.

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1.3 Extracts from SAS Academy report

Analysis of an English Language Computer-based Training Program:

Results and Proposal

Introduction

An analysis was requested to investigate the current difficulties related to English language

training, the overall English competence of personnel and the impact of JAR OPS 1

regulations that require documentation of English language knowledge within the

organization.

The result is the proposal that follows in the Conclusion.

Conclusion

It is the conclusion of this proposal that SAS Technical Division purchase the Computer-

based training program Self-Access to Maintenance Documentation from English for Aircraft.

Price: The price is for an unlimited license and includes customized visuals, teacher training,

installation and ongoing support. It is a one-time cost.

Motivation: This will enable the Technical Division to train and document in a secure way all

personnel at all levels of English. This single program will also create a standardized level of

ability at a reasonable price. It will also alleviate comprehension difficulties revealed by

NCRs, especially Job Cards and Maintenance Manuals.

Summary of the Analysis

The reduction in training costs is highly significant and this is due to several factors:

1) The biggest savings will be in keeping workers in production (that is the training is done in off-peak hours).

2) Classroom time (and problems with shifts etc.) is lessened immensely. 3) Additionally, the ability to perform this training at line stations will result in significant

savings.

But we believe that the most important advantage is the quality of the product. The

pedagogical value cannot be over-estimated. It is simply excellent, with its learner

reinforcements and real manual texts. It is also fun top use and teachers both computer

skills and maintenance documentation familiarization. These things are invaluable in

themselves.

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1.4 Current users

Aeroman, San Salvador - Air France - Airbus China - Airbus

Azerbaijan Airlines - Centre de Formation Aronautique, Massy

Centre de Formation Aronautique, Casablanca - China Eastern Airlines

China Southern Airlines - China Southern Airlines Northern Group

COPA (Panamanian Airlines) - CSA Czech Airlines

Dassault Falcon Service - Europe Airpost

Fdration Nationale de lAviation Marchande - French Air Force

French National Education Ministry (Collges de Saint Exupry de

Toulouse, de Vitrolles, de la Runion et lIUT de Crteil)

GAMECO - Instituto de Fomacion Aeronautica, San Juan, Costa Rica

JORAMCO - Mid East Air Academy -

Queen Noor Civil Aviation Technical College

Ratier-Figeac - Royal Air Maroc

Royal Jordanian Air Academy - Sabena Technics - SAS Academy

Saudi Arabian Airlines - Scandinavian Airlines - Sichuan Airlines

SR Technics - 7 Swedish technical colleges - Thai Airways International

Transaero Airlines - Ural Airlines - Vietnam Airlines

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2. English for Aircraft (Editions Belin, 2 volumes: 1) Documentation

Handbook, 2) Maintenance Digest)

Our aim is less to teach our students English than to ensure their proficiency in performing tasks in English.

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3. Type- and Activity-specific technical English classroom training

materials*

Open Access 1 a basic 40-hour course for aircraft technicians working on conventional aircraft systems based on Boeing and Airbus aircraft

Open Access 2 an intermediate 40-hour course for aircraft technicians working on conventional aircraft systems based on Boeing and Airbus aircraft

Open Access 1 Avionics a basic 40-hour course for aircraft technicians working on avionics systems based on Boeing and Airbus aircraft

Open Access 2 Avionics an intermediate 40-hour course for aircraft technicians working on avionics systems based on Boeing and Airbus aircraft

Open Access 1 Structure a basic 40-hour course for aircraft technicians working on aircraft structural repair based on Boeing and Airbus aircraft

Open Access 2 Structure an intermediate 40-hour course for aircraft technicians working on structural repair based on Boeing and Airbus aircraft

Open Access 1 Engines a basic 40-hour course for aircraft technicians working on engine overhaul based on GE and CFM engines

Open Access 2 Engines an intermediate 40-hour course for aircraft technicians working on engine overhaul based on GE and CFM engines

Step One a 60-hour introductory technical English course based on Dassault Falcon aircraft

Frame One a 60-hour introductory course based on Dassault Falcon aircraft structural repair

Dassault Falcon Technical English Courseware 60-hour intermediate technical English course based on conventional and avionics systems

Simplified English Handbook a 40-hour course to train technical editors to write in Simplified English

Technical English teacher training courses 40 / 80-hour customised courses

Step by Step, Docwise +, System Modules sample WBT courseware in free access on www.bwise2.co.uk

*These courses can be customised to specific documentation and aircraft types.

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4. Cascade, Facilitator and Teacher training and proficiency testing in

maintenance and flight crew English

English for Aircrafts approach to technical and aviation English training is:

Cooperative

Service (rather than product-) based

Built on the clients corporate culture, environment, equipment and constraints

Designed to enhance and empower the clients own personnel on the way to autonomy

Based on the concept of an ongoing and supportive partnership

We have set up cascade training programmes for thousands of MRO staff and trained

hundreds of technicians as English language facilitators. We have trained aviation and

technical English instructors with both linguistic and technical backgrounds, and linguistic

examiners and raters, for over 20 years.

Materials used are customised to aircraft type, professional profile, conditions of training

delivery etc.

We develop skills-based proficiency tests designed to MRO organisations specifications

AMM and SRM placement tests available in free access on www.bwise2.co.uk

Terms & conditions

Each train-thetrainer course is different in content, delivery and duration depending on the

profile of the trainers, the objectives and scope of the training and the target population. The

training is defined in cooperation with the client.

Typically, we adopt a blended approach with a self-study package provided to the trainers for

work prior to and after the classroom training, and including regular conference call /

videoconference tutorials. We have recently delivered a train-the-trainer course in the Middle

East comprising three 3-week remote study periods and two 35-hour classroom courses for

10,900.

On average our daily training delivery rate is 750 including course preparation and materials

design. Our specialists travel and accommodation expenses are to be borne by the Customer;

business class travel for flights over 7 hours.

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5. Flightpath Aviation English for pilots and ATCOs (Cambridge

University Press)

Task-oriented training designed with pilots specific behavioural objectives and operational cognitive processes in mind

It is a distinct pleasure to read a work that is genuinely what we have been proclaiming necessary for years; a content-based instructional tool of sufficient aviation-centric calibre

to appeal to professional pilots with an invigorating language instruction style -

challenging, fascinating, effective... Similarly, established non-English speaking ATC

providers could use it to great effect with practising controllers.

Brian Day, former Secretary to the ICAO PRICE Study Group

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6. List of Aviation English activities 1972-2012

FLIGHT CREW and ATCOs

Editing Airbus and Concorde flight crew & maintenance training courses (1972-1986) Pre-qualification technical English training for A300 flight crews (Aeroformation 1973-6) In-situ English training of simulator instructors on SST, A300, A320 and Falcon (1975-1989) In-situ English training of Cabin safety instructors (Air Inter 1987-1992) Flight Operations management English training (Air Inter 1986-1993) ICAEA Language and Human Factors seminar (Airbus 1995) Flight Engineer conversion English training and creation of FLIGHT CREW ENGLISH TRAINING MANUAL (Air

Inter 1994)

Translation and recording of Concorde, A300, A310, A320, B747-400, B737-500 and B767 flight crew qualification courses (Aeroformation and Air France Group 1974-1997)

Distance Learning Situational Awareness WBT module (2002) ICAO PRICESG observer & linguistic sub-group member for ICAEA (2003- ) Director of Training Curriculum Aviation English Services (2006-8) ICAO European / North Atlantic COG Training Task Force member for ICAEA (2009-) Guidelines for Aviation English Training Programmes (ICAO 2009) Flightpath, Aviation English for pilots and ATCOs (Cambridge University Press 2011) Aviation English teacher training (France, Jordan, Poland, Turkey etc.) Proficiency testing recurrent rater training (2005-)

MAINTENANCE

Technical English Reading courses (Aerospatiale, Airbus, Air Inter, Air France, EAS, CNET etc.1978- ) Training technical editors to write in Simplified English and creation of SIMPLIFIED ENGLISH HANDBOOK (UTA,

Air France 1992-1998)

Editing A300, A310 and Concorde maintenance qualification courses (Aeroformation) Preparing Engineers for technical meetings and conferences (Airbus Industrie and Air France Group) Line mechanic training and creation of GROUND HANDLING MANUAL (Air Inter and Air France 1987-1997, Iberia

2001)

Pre-qualification courses for A320, A330, A340, ATR 42 / 72 and B737 (Air France Group and Vietnam Airlines 1987-1998)

Publication of ENGLISH FOR AIRCRAFT 2 volumes (Editions BELIN 1992-3) SELF ACCESS TO MAINTENANCE DOCUMENTATION Project (Air France Group 1994- ) docWise CBT program (1996-1999) Engines Shop Manual Evaluation and Training (SECA, Air France Industries 1999-2009) Technical Trainees English (Saudi Arabian Airlines 1999-2000) Web-based training modules on www.bwise2.com: docWise+, System Modules, Steps (2002- ) On-line WBT Technical English pre-evaluation commissioned by the FNAM (2003) Falcon-based training modules (Dassault Falcon Service 2006- ) EAMTC e-learning (2010) and next generation of maintenance professionals (2011) working groups Translation of e-learning courseware (2014)

OPERATIONAL STAFF

Professional English training for Dispatchers and Ramp Controllers (Air Inter 1988-1997) On-job cascade training for Check-in and Sales agents (Air Inter 1987-1990)

MISCELLANEOUS ACTIVITIES

Translation of Design Office, Flight Test, Quality, Patent and Certification documents Managerial training and interpreting of Reservation and Yield Management negotiations Language Audit (Air France Group 1987-8) Teacher training (1981-) Co-founder and current president of the International Civil Aviation English Association (1991- )

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A manual no longer needs to be a closed book

www.bwise2.co.uk

www.cambridge.org/elt/flightpath

[email protected]

Registered office:

Suite 4, East Barton Barns

Great Barton IP31 2QY, UK

Company registration No: 4346586

VAT reg. No: GB 868 9077 57

efa maintenance activities sept 2014

Documents