effco now a 3d approach
TRANSCRIPT
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EffCo 3D Approach 2012
Efficiency Coaching Since 1994
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Page 2
The EffCo Values
Measurable Results
Buy-In of people involved
A genuine transfer of our Know How
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Page 3
Why companies should look at their processes in 3D ?
Customer Centricity and Employee Engagement should be more than some lines in an annual report
The process-approach generated silo thinking, but the customers and the employee see the whole picture
Customers and employees are now comparing cross-industry
The voice of dissatisfaction is now louder than ever before
Engaged organistations grow 3.9 times faster than others (Gallup)
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A 3 Dimensional Approach starting from the process :
Efficiency and Sales improvement
An amazing customer experience
An improved employee engagement
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A 3 Dimensional Approach starting from the processes, involving all disciplines :
Operational
Excellence
Customer
Journey Employee
Engagement
Process
Sales
Marketing
Customer-Care
HR
Operations
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The proposal is tailor made after a quick scan
• Executive Briefing
• Areas for improvement (3D)
• Resistance to change
• Supervisory behaviour
Quick
Scan Proposal Project
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The focus of this project is on the first levels of supervision !
Management &
Directors
Buy-In of them is the key to continuous improvement
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Active Supervision
Skills Development
Admin
Firefighting
Working
Available
Supervisory Behaviour
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Productivity
Productive
Pacing
Unproductive
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Employee Engagement & Customer Satisfaction Surveys
Dissatisfied Satisfied Fan
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The proposal is tailor made after a quick scan
• Project Themes
• Project Management
• Deliverables
• Pricing and ROI
• Transfer of Know How
Quick
Scan Proposal Project
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4 Phases – 26 weeks
Identification
Development
Implementation
Sustainment
Creating buy-in for the change to come
Facilitating and coaching
Making it happen !
Assuring the continuous improvement
IC
Training
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Productivity (Top line / Costs)
Customer Journey
Employee journey
Brown Papers to create buy in
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Calibration Meeting = Executives Regaining Control
Identification Calibration
Meeting Project
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Development of a model ready for deployment – 26 weeks
Identification
Development
Implementation
Sustainment
Creating buy-in for the change to come
Developing new working methods
Making it happen !
Assuring the continuous improvement – Plan for deployment !
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A Gennuine transfer of our Know How to our clients
Sustainment Assuring the continuous improvement
• Teaching
• Coaching
• Management
IC
Training