effective business communication
TRANSCRIPT
Effective Business Communication‘Individuals & Interactions’
Question
Remember the Agile Manifesto?
Individuals & Interactions
Over
Processes and Tools
Is there an XP Value as well?
Communication!
“Consulting is Communication”
Brainstorm
Excellent!
Verbal Communication
Non-Verbal Communication
Communication Traps
Our Goals for today
Verbal Communication
So...
“Consulting is Communication”
But...
Most of you...
can’t be effective consultants yet!
Why?
Because...
You’re not married yet
I am...
I am...
That’s my wifee
2 perfect people in a relationship...
2 much!
2 much!
that’s wrong English!i
2 much!
that’s wrong English!i
Twatch out for such mistakes
On a more serious note...
Here’s a marriage scenario...
Here’s a marriage scenario...^like
What went
wrong here?
“Argument is the worst sort of communication” Jonathan Swift
Ok, another video...
What changed here?
✌
4 tips
Postpone judgement
Separate the person from the problem.
Explore Intent.
Here’s what I heard you say...
Paraphrase your understanding.
“Be sincere, be brief, be
seated.”Franklin Roosevelt
Verbal Communication
Non-Verbal Communication
Communication Traps
Our Goals for today
Verbal Communication
Non-Verbal Communication
Communication Traps
Our Goals for today
✓
Non-Verbal Communication
Thoughts, anyone?
“Seek to first understand, then
be understood”
Verbal Communication
Non-Verbal Communication
Communication Traps
Our Goals for today
Verbal Communication
Non-Verbal Communication
Communication Traps
Our Goals for today
✓
Verbal Communication
Non-Verbal Communication
Communication Traps
Our Goals for today
✓ ✓
Communication Traps
I’m a big fan of...
Rocky, do you have anything derogatory
to say about the champ?
Derogatory? Yeah. He’s great.
Hey Rock, how’s about investing in condominiums? They’re safe...
Condominiums? I don’t use them.
“The meaning of your communication, is the response you get.”
Avoid heavy language
Use ‘plain English’
What is a ...
Puncher?
What does it mean now?
Why is it spelt this way?
Spelling mistakes are unpardonable!
Use a spell-checker
or treat us to Ice cream!
Amanda
hey, movie today?
Amanda
hey, movie today?Sumeet
sure. this project’s really killing me though. stupid clients
Amanda
hey, movie today?Sumeet
sure. this project’s really killing me though. stupid clientsAmanda
you bet! hey, check out the big fat bald guy!
Amanda
hey, movie today?Sumeet
sure. this project’s really killing me though. stupid clientsAmanda
you bet! hey, check out the big fat bald guy!
What do you
think?
What do you
think?
iWho is acting on this email?
What is the subject?R
What is the subject?R
RSalutation?
iWhat’s with the SMS lingo?
Every email is professional
Sumeet is a cow...
Thoughtworks @#!%*
Nicola
Nicola
John
Hi John!
Hi Nicky!Hi John!
Hi Nicky!Hi John!What’s
wrong?
Texting during a meeting?
Politics?
Religion?
Verbal Communication
Non-Verbal Communication
Communication Traps
Our Goals for today
Verbal Communication
Non-Verbal Communication
Communication Traps
Our Goals for today
✓
Verbal Communication
Non-Verbal Communication
Communication Traps
Our Goals for today
✓ ✓
Verbal Communication
Non-Verbal Communication
Communication Traps
Our Goals for today
✓ ✓ ✓
So, what did we
learn?
Excellent!
Questions?
Thank You!