effective communication 23 oct-2014
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Effective Communication: Communication Basics and BeyondTRANSCRIPT
Proprietary & Confidential | 1©2014 Steven Saxe, email [email protected], Twitter @maxx6789 ©2014 Steven Saxe, email [email protected], Twitter @maxx6789 Proprietary & Confidential
Effective Communication
Communication Basics and Beyond
Steven Saxe | October, 2014
Email [email protected]
Twitter @maxx6789
Proprietary & Confidential | 2©2014 Steven Saxe, email [email protected], Twitter @maxx6789
First Impressions
First impressions
FastFirst impressions
Last
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Pre-First Impressions
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First Impressions Tips
Smile Eye Contact
Attitude Appearance
Dress Handshake
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Communication Guarantee
With virtually all communication, there will be miscommunication.
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Three Communication Levels
• Vocabulary: the words we chooseVocabulary
• Voice Inflections: the way we say things; pitch, tone, rate/speedVoice
• Visual Clues: nonverbal behavior (face expressions, body language, posture)Visual
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Three Communication Levels: Actual Meaning (Percentage of Impact)
Vocabulary
Voice
Visual
7%
38%
55%
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How We Communicate
Reading Writing
TalkingListening
Percentage:
Reading _____
Writing _____
Talking _____
Listening _____
16%
9%
30%
45%
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Communication Loop
Noise/Interference
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Communication Avenues
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Communication Avenues
One-way communication is information that is pushed by someone or pulled by someone else.– Email, – Websites, – Documents.
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Communication Avenues
Pros
Quick and Easy
24/7
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Communication Avenues
Two-way communication is a conversation, where people can talk back and forth with each other.– Face-to-Face, – Telephone.
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Communication Avenues
ProsReal-time, check for
understanding
Back-n-forth exchange
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Why Choose Two-Way Communication?
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Are You a Good Listener?
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Laws of Listening
1. We forget 50% of what we hear immediately.
2. We forget 75% of what we hear within 2 months.
3. Of the 25% we remember, only 60% of that is accurate.
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Active Listening Technique
Rinse
Remix
Repeat
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Active Listening Technique
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Active Listening Technique
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Active Listening Technique
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Talking About Talking: Three Talking Tips
Tip 1
• Three Vocabulary Tips
Tip 2
• Three Voice Tips
Tip 3
• Three Visual Tips
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Talking About Talking: Vocabulary
Be You
• Have the courage to say what you think.• Be the best you possible, always.
I Statemen
ts
• Use I Statements vs You Statements
Practice
• Each interaction is an opportunity• Communication is a never-ending art, seek gradual
and constant improvement
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Talking About Talking: Voice
Develop
• Work to sound better using your voice.• Record and listen yourself; join Toastmasters.
Story
• Tell a Story. Stories activates our brain more than facts and figures.
• People remember stories more than bullet points.
Brief but
Complete
• Be brief yet be both specific and complete.• Try to say as much as you in as short a time as
needed.
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Talking About Talking: Visual
Eye Contact
• Look into their eyes.• Conveys interest and encourages interest in return.
Body Language
• Be aware of what your body is saying.• Open relaxes stance vs closed, cross-arms. Posture.
Attitudes and
Beliefs
• Choose to be honest, patient, optimistic, sincere, respectful, and accepting. Be sensitive to others’ feelings; believe in others’ competence.
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Last but Not Least
Multitasking: Good or Bad?
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Any Questions?