effective communication
TRANSCRIPT
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Effective CommunicationEffective communication has emerged as a
response to the growing recognition that communication is necessary for making an impact on interpersonal relationships.
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Definition
Communication-Two way process in which there is an exchange and progression of ideas towards a mutually accepted direction or goal. Basic elements are:• Sender/encoder/speaker• Receiver/decoder/listener• Message• Medium• Feedback/reply
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RECEIVER/DECODER/LISTENER The listener receives an encoded
message which he attempts to decode. In relation to the work environment and
the value perceived in terms of the work situation.
SENDER/ENCODER/SPEAKER The person who initiates the
communication process is normally referred to as the sender.
He selects ideas, encodes and finally transmits them to the receiver.
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Medium Oral Written non-verbal
Prior to the composition of the message, the medium/ channel should be decided.
Message Encoded idea transmitted by the sender. Incorrect patterning can turn the receiver
hostile or make him lose interest.
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Feedback
Effective communication takes place only when there is feedback.
The errors and faults that abound in business situations are a result of lack of feedback.
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Saves time of communication
PURPOSE OF EFFECTIVE COMMUNICATION
Brings improvement in speaking abilities listening interacting Writing convincing persuading
Helps in
Coordinating Controlling Issuing instructions
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Basic Model of Communication
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7C’s C’s Relevance
Credibility Builds trust
Courtesy Improves relationship
Clarity Makes comprehension easier
Correctness Builds confidence
Consistency Introduces stability
Concreteness Reinforces confidence
Conciseness Saves time
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4S’sS’s Relevance
Shortness Economizes
Simplicity Impresses
Strength convinces
Sincerity appears
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Barriers to communication
An activity as complex as communication is bound to suffer from setbacks if conditions contrary to the smooth functioning of the process emerge. They are referred to as barriers because they create impediments in the process of the interaction. • Sender-oriented• Receiver-oriented
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Sender oriented barriers:
• Badly expressed message: • Loss in transmission: • Semantic problem:• Over/under communication:• ‘I’ Attitude• Prejudices
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Remedies for the sender oriented barriers
• Plan and clarify ideas• Create a climate of trust and confidence• Time your mind carefully• Reinforce words with action• Communicate efficiently• correct choice of medium or channel• simple words and accurate understanding of
intension• quantum of information should be right
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Receiver-oriented barriers
• Poor retention• Inattentive listening• Tendency to evaluate• Interest and attitudes• Conflicting information• Differing status and position• Refutations and arguments
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Remedies for the Receiver oriented barriers
• Jot down points• Improve concentration• Delay evaluation• Develop interest• Confirm with feedback, clarify• Encourage juniors to come up with ideas and listen• Resistance to change: be flexible• Enter into healthy discussions
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THANK YOU