Effective CommunicationEffective Communication

Intelligent Intelligent LeadersLeaders

The GROW model The GROW model ……

GoalContract !

OptionsReality

Will

The meaning of a communication ...

... is the response it elicits.

Effective Communications Effective Communications ……

Text-talk, etc Text-talk, etc ……Professor Albert Mehrabian's communications

model

7% of message pertaining to feelings and attitudes is in the words that are spoken. 38% of message pertaining to feelings and attitudes is paralinguistic (the way that the words are said). 55% of message pertaining to feelings and attitudes is in facial expression.

Keep your people in the Flow state

Let’s not go there Let’s not go there ……

Mihaly Csikszentmihalyi

As subject or object, choose the right mode

Establish rapport, so … Be congruent, … Mirror and match, and … Match predicates/representation systems Analogue mark

Don’t be pushed into a mode you don’t want

Use Avoiding mode to gain time

But if you’re in it …But if you’re in it …

Use Meta-model language patterns

But if you’re there But if you’re there ……

Virginia Satir

Use Milton-model language patterns

Or alternatively …Or alternatively …

Milton Erickson

Use the five BIG Use the five BIG questions …questions …

So ... ?And ... ?

Why not ... ?Why ... ?

Because ... ?