ESSENTIALS OF ESSENTIALS OF EFFECTIVE EFFECTIVE

COMMUNICATIONCOMMUNICATION

EFFECTIVE EFFECTIVE COMMUNICATIONCOMMUNICATION

INTRODUCTIONINTRODUCTION

COMMUNICATIONCOMMUNICATION: Communication is : Communication is an exchange of facts, ideas, opinions or an exchange of facts, ideas, opinions or emotions by two or more persons. emotions by two or more persons.

Communication is defined as the Communication is defined as the process of passing information & process of passing information & understanding from one person to understanding from one person to another.another.

Effective CommunicationEffective Communication

>>An effective communication is mustAn effective communication is must essential for the organization. Whatsoeveressential for the organization. Whatsoever the form-letter, memorandums, report-it the form-letter, memorandums, report-it

may take, whatsoever the medians it may may take, whatsoever the medians it may use, it has to be made effective by use, it has to be made effective by following certain scientific principles.following certain scientific principles.

7Cs OF COMMUNICATION7Cs OF COMMUNICATION

1.Candid.. 1.Candid..

2.Clear..2.Clear..

3.Complete..3.Complete..

4.Concise..4.Concise..

5.Concrete..5.Concrete..

6.Correct..6.Correct..

7.Courteous..7.Courteous..

1.1.CandidCandid:To make communication :To make communication effective, It is most imperative that effective, It is most imperative that the message should be frank & the message should be frank & straight forward. It must not be straight forward. It must not be indirect or untrue.indirect or untrue.

2.2.ClearClear:The message to be :The message to be communicated whether oral or communicated whether oral or written should be clear. For this, not written should be clear. For this, not only clarity of expression is must, but only clarity of expression is must, but also clarity of thought. It is the first & also clarity of thought. It is the first & foremost requirement. Clear foremost requirement. Clear message always stems from clear message always stems from clear minds & clear hearts.minds & clear hearts.

3.3. CompleteComplete: Completeness is : Completeness is necessary for effective necessary for effective communication. Incomplete message communication. Incomplete message breads misunderstanding & breads misunderstanding & misinterpretations, leads to further misinterpretations, leads to further queries resulting into wastage of queries resulting into wastage of time & resources, & irritates the time & resources, & irritates the receiver.receiver.

4.4.ConciseConcise: To attain the attention as : To attain the attention as well as to save the time the message well as to save the time the message should be concise. Conciseness should be concise. Conciseness means conveying the message in means conveying the message in fewest possible words without fewest possible words without sacrificing its completeness & clarity.sacrificing its completeness & clarity.

5.5.ConcreteConcrete: The communicated : The communicated statement should not be vague, statement should not be vague, rather should be concrete specific. rather should be concrete specific. Concrete expressions create specific Concrete expressions create specific visual images in mind of the receiver visual images in mind of the receiver which vague or generalised which vague or generalised statements cannot.statements cannot.

6.6.CorrectCorrect:The message to be communicated :The message to be communicated

Should be correct in spelling, grammar Should be correct in spelling, grammar format, contents, statistical information, format, contents, statistical information, etc. Incorrect & inaccurate statements etc. Incorrect & inaccurate statements mislead the reader, lower his confidence in mislead the reader, lower his confidence in the communicator & tarnish the image of the communicator & tarnish the image of the organization.the organization.

7.7.CourteousCourteous:congeniel & healthy :congeniel & healthy communication environment is communication environment is essential to ensure the effectiveness essential to ensure the effectiveness of communication. Courtesy, in the of communication. Courtesy, in the message as well as manner, plays message as well as manner, plays dominating role in the regard.dominating role in the regard.

OTHER PRICIPLES OF OTHER PRICIPLES OF COMMUNICATIONCOMMUNICATION

1.Create synergetic environment..1.Create synergetic environment..

2.Two way communication..2.Two way communication..

3.Strength Communication flow..3.Strength Communication flow..

4.Proper medias..4.Proper medias..

5.Encourage open communication..5.Encourage open communication..

6.Appropriate Language..6.Appropriate Language..

7.Effective Listening..7.Effective Listening..