Effective Communication

By Don Vaillancourt

EtiquetteWhat are important group meeting etiquettes?

Be on timeBe preparedNo cellphones or other distractionsListenTake notesDo not speak over othersAsk questions

Why we communicate?To convey informationTo ask a question

Communication MediumsIn PersonTelephoneEmailInstant Messaging

One conversationat a time

Know your audience

Body language& conversationalnuances

Breathe

Listen

Don’t RetaliateIf you have nothing good to say...

In ConversationStart with a conversation [Disarm]Provide clear contextMatch the audience’s communicationstyle [See DISC]Be concise

Communication Mediums

EmailHow do we communicate effectively through email?● Context specific subject; don’t reuse them● Be aware of the recipients: peers, clients, managers, etc.● Provide context● Be concise● Be polite● Think before hitting [Send]

Instant MessagingHow do we communicate effectively through instant messaging?● Use them, they’re useful and reduce emails● Be concise● Use the right channels, groups, etc.

TelephoneHow do we communicate effectively on the telephone?● Be polite● Enjoy the conversation● Listen● Ask questions

Communication Styles - DISC