effective communication using johari windows by mvs rao
TRANSCRIPT
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Effective Communicati
on !
Radha’s Mother has 4 Children :
April, May and June
What is the name of the Fourth ?
Self Presentation cues
Verbal and
Non-Verbal !
How do we Communicate
without speaking ?
Kinesics
Types of Non-verbal Communication
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PARA-LANGUAGEPitch
Volume
Rate
Types of Non-verbal Communication
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PARA-LANGUAGEIntonation
Quality
Modulation
The 9 Cs of Communication !
Confidence Concise Considerate
Clarity Concrete Courtesy
CorrectComplete Careful
N FORM
ADVANCE SHIPPING NOTIFICATION ( ASN )
MARKING ON BAGS( RUDRAPUR VIA
DELHI )
Organization Barriers
•Attitude of Superiors • Fear of challenge of authority• Lack of time • Lack of awareness •Unwillingness of Juniors to communicate
Listen Twice as much as
you Talk !
Listening Skills“If we were supposed
to talk more than listen, we would have
been given two mouths and one
ear !”
( Mark Twain )
Conversation is generally…
Misunderstood
Misinterpreted
Rejected Not Heard
• Understand body language•Make eye contact• Suspend judgment• Keep an open mind• Hear the person out• Do not react to emotive words
Being Active Listeners…
Self Presentation cues
CURRENT SCENARIO
!
CURRENT SCENARIO
!
CURRENT SCENARIO
!
CURRENT SCENARIO
!
EFFECT
Customer
HOW TO IMPROVE ?
JOHARI WINDOWS
Developed by Joseph Luft and Harry Ingham
(University of California)in the year 1955
JOHARI Derived from their First Names
( Jo + Harry )
JOHARI WINDOWSA Simple Effective Tool
for illustrating and improving
self-awareness and mutual understanding between individuals
within a group / between Groups .
JOHARI WINDOWS
OPEN AREA
BLIND AREA
HIDDEN AREA
UNKNOWN AREA
BLIND SELF : Not known to
Self but known to others.
PRIVATE SELF :Known to Self but
not to others.
UNKNOWNSELF :
Not known to Self or others.
QUDARANT 1 – PUBLIC SELF
QUDARANT 2 – BLIND AREA
QUDARANT 3 – PRIVATE SELF
QUDARANT 4 – UNKOWN SELF
FREE / OPEN AREAS:KNOWN TO ME AND OTHERS
BLIND SPOTS :KNOWN TO OTHERS ONLY
HIDDEN AREA :UNKNOWN TO OTHERS
UNKNOWN AREA :KNOWN TO NONE
BLIND AREAOPEN AREA
UNKNOWN AREA
HIDDEN AREA
OPEN AREA
THANK YOU !
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Valuing Time…