EFFECTIVE COMMUNICATION &

WRITING SKILLS

WORKSHOP THEME

MOST VALUABLE LEARNINGS

METHODOLOGY

WHO SHOULD ATTEND COURSE OUTLINE

TRAINER’S PROFILE

TERMS & CONDITIONS

For reservations, please contact

training@icilpk.com, bts.mktg@icilpk.com, sheema.zain@icilpk.comFaiza Sheikh (0332 - 8200865), Sumaira (0332 - 8200866)

6 - C, lttehad Lane 2, Phase VI, DHA Karachi. www.icilpk.com, www.pakbizinfo.com

10th June 2020Mövenpick Hotels,Karachi.

Rs.14,500/-* Fees are excluding of government taxes, wherever is applicable.

Effective communication within a business environment is crucial to the success of any team, department or even the organization. The skills, knowledge and understanding demonstrated within this program are essential for social and economic transformation and contribute to the enhancement and economic growth within a business environment.Communication is key in all businesses regardless of the industry. In order to conduct business, you must be able to communicate effectively with customers, vendors, employees, lenders, competitors, and everyone else. A soft skills training program covering communication gives you the skills that you need in order to communicate effectively under a variety of different circumstances. The Soft Skills Training

• Upgrade your writing to increase readability and credibility• Reduce response time to your email and letters by over 50%• Find ways to jump-start your writing and overcome procrastination• Make your writing clear, concise and correct• Get hands-on experience in writing e�ective emails, letters or reports• Identify and overcome your writing challenges• Quickly organize your thoughts and generate content• Improve sentence construction and paragraph development• Identify ways to make your writing simpler and easier to read• Eliminate numerous time-consuming revisions• Develop e�ective business letters for tough situations• Make emails more e�ective• Develop an appropriate writing style and format for letters, business cases and reports• Use standard ways of documenting materials

Understanding the Communication Process

• The Goal of Effective Communication• The Importance of Effective Communication• How Communication Works• The Process• Communication Networks• Eliminating Barriers

Listening Skills

• Introducing Listening Skills• Examining Your Listening Skills• Active Listening• Empathetic Listening• Using Questions• The Role of Silence• Interpreting Responses• Recognizing Individual Sensory Modes

Understanding Influencing Factors

• Identifying Influencing Factors• Minimizing Assumptions and Preconceptions• Minimizing Prejudices• Understanding the Situation or Environment

Using Communication Tools

• Understanding Delivery Methods• Selecting Words• Using Tone and Sincerity• Using Body Language• Selecting the Correct Channel

Communicating in the Workplace

• Writing Effective Sentences• Placing Modifiers• Using Active Voice• Using Telephone and Voice Mail Etiquette• Placing Calls• Answering Calls• Using Voice Mail• Using E-mail Etiquette• Understanding E-mail Guidelines• Resolving Employee Complaints• Understanding Effective Complaint• Resolution Processes

VIDEO/SParticipants will be shown some powerful videos that will enhance their sound concepts about communication skills.Communication SkillsA playful activity to introduce the idea of increasing communication of employees among different teams

Executives, managers and all staff members who want others to read and respect what they have written.

•Programme fee includes detailed course material, lunch, refreshments & personalized consultingopportunities throughout the workshop.

•Cancellation received in writing 3 working days prior to the workshop will not be charged. If cancellationis received 2 or less days prior to the workshop, it will be subject to a service charge of 30% of theprogramme fee. The full fees remains payable if cancellation is done on or after the date of the workshop.•Payment to be made by cheaque, pay order, draft payable to “ICIL (Pvt). Ltd”.•In the event of unforeseen circumstances, ICIL reserves the right to cancel the event.

Subhan Sharif practices pro-activeness and innovation in his personal and professional life. A lifelong l earner, he has completed his graduation from University of Karachi, also achieved trainings fromManchester College Of Professional Studies in Information Technology Manchester UK , Central School of Professional Studies in Business Administration, London UK and Pakistan Institute Of Tourism And Hotel Management, Karachi, PK. He also holds the proud honor of achieving a scholarship from the University of Oxford. The journey from IBA to OXFORD was a nice learning experience for Subhan as he explains and is one among many of his certifications. He names a few, like Personal Coaching from The Coaching Academy at Manchester, UK and PRINCE 2 from Maven Trainings Certification at Leeds, UK and Strategic Marketing & Marketing Management from Institute Of Business Administration. He has served in many national and multinational companies like Specialist Shipping Services, United Nations , ASDA Stores, Walmart UK , OCEAN DUSK UK etc. The diversity of Subhan’s education and his international exposure to different universities including the University of Oxford has prepared him for the realities of the business world by providing a blend of academic and practical experiences. This combination of academic success and involvement is indicative of his high level of motivation and achievement. Subhan speaks from the bottom of his heart and touches the soul. Different companies in the corporate sector engage him to train their employees and educational institutes including universities invite him to speak to their audience. As a trainer in the corporate world, Subhan uses practical examples to share his expertise and international exposure to make the participants learn from his professional approach. Subhan also guarantees that the participants will emerge as changed persons after attending his workshops. He himself has the proud honor of listening to many international motivational speakers in person.

The two words information and communication are often used interchangeably, but they signify quite di�erent things. Information is giving out; communication is getting through. Sydney Harris