effective end user training - bpc - march 2011
DESCRIPTION
New material in this deck. Presented at SharePoint Best Practices Conference in LaJolla.TRANSCRIPT
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Clarity. Direction. Confidence.
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EFFECTIVE END USER TRAINING
Veronique PalmerSharePoint MVP
March 2011
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Change is hard!
End user training is
NOT JUST ABOUT
SharePoint!Patience with the process of
changeShe’s
lost it!
$$$
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Customised Ongoing
Blended Supported
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TR
AIN
IG
OW
NER
SH
IP
GO
VER
AN
CN
E
CO
MM
UN
ICATIO
N
USER ADOPTION
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Microsoft OutlineseLearning Course 50227A :
SharePoint 2007 End User
3 Days
Level 200
Audience :
Managers, developers, designers, and every day
knowledge workers, finance, operations, sales, or human
resources users
(second course available)= 7.5 days
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eLearning Course 50352B :
SharePoint 2010 End User
3 Days
Level 200
Audience :
Information Workers, anyone that works with SharePoint team sites, libraries, lists
and items
(second course available)= 2.1 days
Microsoft Outlines
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For Beginners??
Address business problems
BCS
SharePoint Designer
Workflow
Document ID Service
Column Level Validation
Record Declaration Settings
Audience Targeting
Visio Process Repository
Records Centre
Business Intelligence Centre
Term Store Management
Custom CSS
Modify Master Pages
Translation Management
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External Training
ProsMass trainingLess distractionInfrastructure
ConsExpensive
GenericImpersonal
Real world exp
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In-house Training
ProsCost effectivePersonalisedGovernance
ConsInfrastructure
DistractionsCancellations
Finding a trainer
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SharePoint for Business Users
Certification?
NBSP – Kat Weixel
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Ownership!
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Curriculums That Work• Up-skill from 2007 or Beginners
• Lists
• Intermediate
• Advanced
• Permissions
• Enterprise Features
• SharePoint Designer
• Specialisation
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Why?
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Complete Picture
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Beginners
Lists
Intermediate
Permissions
Advanced
Volumes
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Stagger!
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Course Outlines
Importance of
Beginners
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Basics
Doc Libraries
Discussion Forums
Wikis
Picture Libraries
Site Creation
Course Outline
Beginners
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Train the Trainer
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HANDS ON!
Materials
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http://www.letscollaborate.co.za/shop/SitePages/Training.aspx
Get Course Outlines
Lots in the market, find yours!
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Course Outlines
Upgrading?
Features?
Considerations
New?
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Content
How and ….
Why!
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Evaluation Forms
Productivity HubBrown Bag Sessions
User ManualsClassroomSelf-PacedMind Maps
Online / e-Learning
VideoAudio
Cheatsheets
Books
Real
World
Example
s
Hands On Labs
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Managing
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Managing
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The Secret?
#BPC11@veroniquepalmer
Timing
Assimilation
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Evangelists
Excitement
Adoption
Free IT
Leaders!
Wins!
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Worst Practices
•Relying solely on
Microsoft outlines
•Large classes
•Leaving the class
Best Practices
•Customize outlines
•Stagger training
•Give time to assimilate
3 3
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THING
BudgetFor
Training
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Fab 40 : Employee Training Scheduling and Materials (2007 only)
http://www.microsoft.com/downloads/en/details.aspx?FamilyId=B5206277-550C-44DA-A2D5-D7E32E3B6B8F&displaylang=en
Productivity Hub 2007
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=277fefca-d62f-41bc-943d-79002254cfee&displaylang=en
Productivity Hub 2010
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=4aaa9862-e420-4331-8bc3-469d7bae0ff1
Free Resources
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E E TM M E
Business Owner
User Adoption Specialist
End User Trainer
Team Lead
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Clarity. Direction. Confidence.
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Please be sure to fill out your session evaluation!
www.letscollaborate.co.za
THANK YOUFOR YOUR TIME
SAN DIEGO