Effective Innovation

Don Liedtke

October 2005

SVP, Emerging Markets

ACS is the leading full-service provider of business process and information technology outsourcing solutions. Founded in 1988 Recognized FORTUNE 500 company Named to S&P 500 Achieved $5 billion in annual revenue Operates 750 global locations Reaches nearly 100 countries Maintains diverse client base Employs more than 50,000 people

The ACS Story

Government50%

Our Service Lines and Market Segments

Commercial50%

ITO and Systems Integration

26%

Business Process

Outsourcing74%

Global ReachAlgeria • Argentina • Armenia • Australia • Austria • Bahrain • Bangladesh • Barbados • Belarus • Belgium • Bolivia • Botswana • Brazil • Bulgaria •

Canada • Chile • China • Colombia • Costa Rica • Croatia • Cyprus • Czech Republic • Democratic Republic of the Congo • Denmark • Dominican Republic • Ecuador • Egypt • El Salvador • Estonia • Fiji • Finland • France • Georgia • Germany • Ghana • Gibraltar • Greece • Grenada • Guatemala • Hungary • India • Indonesia • Iraq • Ireland • Israel • Italy • Jamaica • Japan • Jordan • Kazakhstan • Kenya • Kuwait • Latvia • Lebanon •

Lithuania • Luxembourg • Malaysia • Malta • Mexico • Morocco • The Netherlands • New Zealand • Nigeria • Norway • Oman • Pakistan • Peru • Philippines • Poland • Portugal • Puerto Rico • Qatar • Romania • Russia • Saudi Arabia • Singapore • Slovakia • South Africa • South Korea • Spain

• Sri Lanka • Saint Kitts and Nevis • Sweden • Switzerland • Taiwan • Thailand • Trinidad and Tobago • Tunisia • Turkey • Ukraine • United Arab Emirates • United Kingdom • United Republic of Tanzania • United States • Uruguay • Uzbekistan • Venezuela • Viet Nam • Zimbabwe

ACS client operations

Our Clients

Client names/logos may not be used externally without prior written permission.

Our Strategy

Be a full-service provider of high-quality outsourced solutions to commercial and government clients

Focus business process outsourcing (BPO) efforts on FORTUNE 500 accounts

Focus IT outsourcing and systems integration services on healthy growing markets

Be creative, flexible, and entrepreneurial in responding to client requirements

Acquire new businesses and markets tactically and strategically with financial discipline

Acquisition Criteria

Successful services business

Strong management

Similar culture and business philosophy

Recurring revenue

Predictable margins

Accretive on a prospective basis

Competitive Landscape

Reengineering IT Services

Subject-Matter /Process Expertise

Quality ControlData Analysis

Financial Reporting

Image Capture

Claims Processing

Data Input

Problem Resolution Call Center Operations

Document Records Management

Payroll Processing

General AccountingAccounts Receivable

Fiscal Agent Services

Personnel Management

Asset Management

Benefits Administration

Security Administration

Fiscal Agent Services

Recruiting and Staffing

Telemarketing

Data Centers

Desktop

Engineering

Billing

Relocation Services

Customer Care

Customer Relationship Management

Education and Training

Credit Card Processing

Toll Collection

Violation Processing

Applications

Procurement

ServicesMarket

BPO Processing Centers

Financial Performance

Earnings Per Share

CAGR =

24%

$0.00

$0.25

$0.50

$0.75

$1.00

$1.25

$1.50

$1.75

$2.00

$2.25

$2.50

$2.75

$3.00

$3.25

1995

1996

1997

1998

1999

2000

2001

2002

2003

2004

2005

$ In Millions

Revenue

CAGR =

23%

$0

$500

$1,000

$1,500

$2,000

$2,500

$3,000

$3,500

$4,000

$4,500

1995

1996

1997

1998

1999

2000

2001

2002

2003

2004 20

05

ACS Delivers to Industry

#17 in Software and Services Industry

– BusinessWeek

#3 America’s Best Big Companies – Software

& Services Industry

– Forbes

#4 Most Admired Companies –

Computer/Data Services

– FORTUNE

#17 VAR Business 500

– VAR Business

“ACS is a Good Bet for Growing Capital.” – Standard & Poor’s

#3 in IT Industry and #25 Overall

– InformationWeek 500

#1 Best Performing IT-Services Firm Top

10 Best BPO & Specialty Offshore

Infrastructure Service Providers

– Managing Offshore

Top Ranked in State and Local Market – Washington Technology Ranked # 9 Base on Healthcare Revenue

– Healthcare Informatics 100

#3 in IT Industry and #25 Overall

– InformationWeek 500

#20 in Software

and Services

– Software Magazine

Stuck in the Rut?

Social paradigm change

No physical constraints, thoughts of the past

Look around; bankruptcy, failures

Need the room to fly

Get off your butt and shake loose those chains

What makes you different?

What are our greatest fears?

Ask your kids….adults are stupid!!

Here is how I can HELP you!

Stump the Chump – Q&A

WINNER!!!

Thank you