effective presentation and communication skills.f.linch 23.04.13
TRANSCRIPT
Felicia Linch
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Agenda
• Explore why does effective communication make a difference?
• Review the Communication Model and obstacles to effective communication
• Identify 3 Techniques of Effective Communication
• Present useful guidelines for effective presentations
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Communication is key to
achieving all our goals as Managers
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• In Groups take 5 minutes to discuss whether you agree/disagree with the statement
• Explain why you agree/disagree
• Give 2 examples to support your view point
• Be prepared to share your views with the wider group
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5 key factors to raise productivity :
• Effective leadership
• Establishment of a high performance culture
• Employee engagement practices
• Training and development
Can any of these be achieved without
effective communication?
i4CP, Productivity Report
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B
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2.
Which model actually represents effective
communication?
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The first basic law of communication is:
“It is not what A says which is true but what B understands”.
The second law of
communication is:
“If B misinterprets A’s meaning , A is at fault.”
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A
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B
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Filters Filters
B
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A
Sender
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MEDIA SEMANTIC PSYCHOLOGICAL ORGANIZATIONAL
Colour Vocabulary Expression Status/Title
Size Print Slang/Jargon Appearance Silo phenomena
Noise Accent Race University grade
Pronunciation Religion
Gender
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Company Confidential – no elements of this presentation may be reproduced without the express permission of Kitch Consulting.
55%38%
7%
Body Language
The Way We Say Things (vocal interest)
Words (verbal content)
Albert Mehrabian (1969))
GETTING THE MESSAGE ACROSS
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Three techniques of effective communication:
• Intuitive Listening
• Powerful Questioning
• Being Authentic
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3 levels of listening:
• Self-centered listening - “What does this mean to me?”
• Other-centered listening - “What does this mean to this person?”
• Intuitive listening - “What does this really mean?”
Source: LifeForming Leadership Coaching
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Powerful questions can be remembered using the formula:
• Direct
• Open
• Ownership
• Revealing Source: LifeForming Leadership Coaching
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• Accepts others for who they are- knowing we all fail/make mistakes
• Willingness to be vulnerable, i.e. acknowledging ones own mistakes/short comings
• Focus is on building transparent relationship to be of benefit to the other person
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How do the 3 techniques of effective communication apply to presentation skills?
• Powerful questions – Engage your audience by asking them questions
• Intuitive listening – listen to audience, do you need to change pace, direction or the focus of your presentation.
• Be Authentic – Use examples from your own life/experience where possible to illustrate the points you are presenting.
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Prepare, Prepare, Prepare
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“I keep six honest serving-men
They taught me all I knew
Their names are What and Why and When
and How and Where and Who”
Rudyard Kipling, (1902) ‘Just So Stories: the ‘Elephant
Child/How the elephant got its trunk’.
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• Why ? – What’s My Objective?
• Who? – Who will the audience be?
• Where - Venue
• When - Timing
• What – Content/Structure
• How – Delivery methods
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In short effective communicators have high Emotional Intelligence, i.e.
• Have high self-awareness
• Have the ability to control their own emotions
• Are self-motivated to achieve goals
• Recognise emotions of others – empathy
• Can manage emotions in others – because they have authentic relationships with them
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“The single biggest problem in
communication is the illusion
that it has taken place”
George Bernard Shaw