effective supervision of victim services personnel

Law Enforcement-Based Victim Services Program

Effective Supervision of Victim Services Personnel

This presentation was developed by the International Association of Chiefs of Police (IACP) under 2018-V3-GX-K049, awarded by the Office for Victims of Crime, Officeof Justice Programs, U.S. Department of Justice. The opinions, findings, and conclusions or recommendations expressed in this presentation are those of thecontributors and do not necessarily represent the official position of the U.S. Department of Justice.

Housekeeping

Housekeeping

Audio: • Click the audio icon and then choose “Select Speaker” to

use your computer’s speakers for sound.

Raise Hand: • Raise virtual hand if you have a comment or when asked

by facilitators. Select the dropdown for other options.

Housekeeping

Chat Box:• Visible to attendees and hosts/presenters• Use to chat to whole audience and to respond to presenter

questions

Poll Questions:• Select your answer(s) on screen

Handouts:• Handouts can be downloaded via the Files box

Closed Captioning• Click the “CC” icon at the top of your screen to enable

captions

Law Enforcement-Based Victim Services Program

Effective Supervision of Victim Services Personnel

This presentation was developed by the International Association of Chiefs of Police (IACP) under 2018-V3-GX-K049, awarded by the Office for Victims of Crime, Officeof Justice Programs, U.S. Department of Justice. The opinions, findings, and conclusions or recommendations expressed in this presentation are those of thecontributors and do not necessarily represent the official position of the U.S. Department of Justice.

Presenters

Fred FletcherChief (Ret.)

Chattanooga Police Department

Lori FralickLead Facilitator

TA Track 4IACP

Heather DooleyProject Manager

IACP

McKallen LeonardProject Coordinator

IACP

Objectives

1

2

Demonstrate knowledge of key components for effective supervision of victim services personnel.

Prepare to apply key components and strategies in agency.

Employee Management vs.

Employee Supervision

Employee Management vs. Employee Supervision

High-level Decisions

Partnership

Proactive Engagement

Disciplinary Action

Administrative Tasks

Performance Appraisals

MA

NA

GEM

ENT SUP

ERV

ISION

Individual Professional Development

Programmatic Growth

Core Components of Effective Supervision

Knowledge

AuthorityGrowth

Professional

Wellness

Structure

Lieutenant Williams

Sergeant Smith

Homicide Detectives

Professional Staff

(crime analyst, administrative assistant)

Susan/Victim Services (Homicide cases)

Sergeant White

Robbery Detectives

Professional Staff


Kevin/Victim Services (Robbery cases)

Organizational Chart 1

Lieutenant Rogers

Sergeant

Domestic Violence Investigators

Professional Staff


Sergeant

Sex Crimes Investigators

Professional Staff


Sergeant

Human Trafficking Investigators

Professional Staff


Julie/Victim Services

Angela/Victim Services


Chief/Sheriff

Alonzo/Chief of Staff

LaVonda/Victim Services Director

Danika/Victim Services Coordinator

Student Interns & Volunteers

Victim Services Specialist



Communications Director

Training Director

Patrol Command

Investigations Command

Intelligence Command


Other models?

Supervision Pitfalls

“I have an open-door

policy. My team knows they can come to me if

they need anything.”

“My staff always do a great job! They don’t need much from me.”

“One of our victim services personnel has a lot of experience! She/He onboards our new victim services staff and meets with them often to help them get acclimated to the job. She/He makes my job as a supervisor really easy!”

“Our victim services

personnel attend weekly line-ups/

briefings with patrol/

investigators.”

Elements of Effective Partnerships

1 Understanding each other’s work

2 Setting and meeting expectations

3 Communicating clearly and regularly

4 Sharing information

5 Engaging in joint training and networking

6 Reciprocating efforts

Formalizing partnership agreements7

LEV Resources

• Advocacy Parameters & Documentation

• Template Package I –Getting Started

• Template Package III –Student Interns & Volunteers

• LEV Network

Reminders

27

Next LEV Webinar

Strategic PlanningJanuary 2022

*Registration link will be sent out soon

Quarterly Meetings

Topic: Effective Supervision

All 1p – 3p EST

TA Tracks 2 & 5: Monday, November 1st

TA Tracks 3 & 7: Tuesday, November 2nd

TA Tracks 6 & 9: Wednesday, November 3rd

TA Track 4: Thursday, November 4th

*Registration links for TA Tracks 2-9 sent previously

TA Track 1 (Tribal teams): Unified Solutions will be in contact with your teams to schedule your Quarterly Meeting.

effective supervision of victim services personnel

Documents