efl general english programme student handbook 2017/18 · these lessons are coursebook-led classes...
TRANSCRIPT
FACULTY OF ARTS AND HUMANITIES
School of Language Studies and Applied Linguistics
EFL GENERAL ENGLISH PROGRAMME
Student Handbook 2017/18
Map of Canterbury Christ Church University, North Holmes Campus ... 1
Welcome to Canterbury Christ Church University ...................................... 2
Your CCCU computer account and email ....................................................... 2
Lady Wootton’s Green ...................................................................................... 2
Finding your way around the campus ............................................................. 2
Your course ...................................................................................................... 3
Timetables & blackboard ................................................................................... 3
Example timetables ............................................................................................ 4
Levels and assessment criteria .......................................................................... 7
Progression and changing your level ............................................................... 8
Changing your course dates ............................................................................. 8
Attendance policy .............................................................................................. 9
Tutorials & your personal tutor ........................................................................ 9
Mobile phones ................................................................................................. 10
Smoking, eating & drinking ............................................................................ 10
Homework ....................................................................................................... 10
Reports ............................................................................................................. 10
Certificate of Attendance ................................................................................ 10
Security ............................................................................................................. 10
In the Event of a Fire - General Evacuation Procedures ........................... 10
Learning outside the classroom .................................................................. 11
Learning materials ........................................................................................... 11
Dictionaries ...................................................................................................... 11
Library ............................................................................................................... 11
University Bookshop ........................................................................................ 12
Computer Room .............................................................................................. 12
E-mail & computers ......................................................................................... 12
Blackboard ....................................................................................................... 12
Social Programme ........................................................................................ 12
Examinations .................................................................................................. 13
The IELTS Examination ..................................................................................... 13
Other examinations ......................................................................................... 13
University information to support your studies ........................................ 14
Student support ............................................................................................... 14
Volunteering ................................................................................................... 14
i- zone .......................................................................................................... 14
Disabled students ............................................................................................ 14
Equality and diversity ....................................................................................... 14
Students’ Union ............................................................................................... 15
Future study and employment ........................................................................ 15
Dealing with bullying and harassment ........................................................... 15
Misconduct and disciplinary procedures ........................................................ 15
Have your say .............................................................................................16
Feedback at the beginning of the course ..................................................... 16
End-of-course questionnaires ....................................................................... 16
Comments and complaints ...................................................................... 16
Going Home? What can you do to continue learning English? ............ 17
Who to contact if you need help or advice about…. .............................. 18
Appendix A – Student Report Template …………………………………………….. 19
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Welcome to Canterbury Christ Church University
We are looking forward to having you at our lovely University which is known for
academic excellence, a warm welcoming atmosphere and a strong community
spirit. The University has a wide range of taught programmes and the main
Campus is situated close to the city centre and is about 60 miles from London,
with easy access to Paris, Amsterdam and the continent via Eurostar or ferry.
Your CCCU Computer Account and Email
On your first day you are registered and you will set up your CCCU computer
account. Your username (eg. fg64) and password are very important as these
will give you access to your student account and emails. It is very important that
you CHECK YOUR CCCU EMAIL ACCOUNT DAILY for personal messages from
CCCU, the International Office, the Accommodation Office and also your
teachers.
Lady Wootton’s Green
Our dedicated English language teaching centre, complete with students’
common room and computer facilities, is located next to the main campus and
right in the centre of the historic city of Canterbury. Your classes, your teachers’
offices and the Programme Director’s office are also here.
Finding Your Way Around The Campus
Key to Teaching Buildings and Levels
Other examples may be:
BUILDINGS LEVELS ROOM NUMBERS
E = ERSASMUS g = ground floor 01-40
H = HEPWORTH f = first floor
J = JOHNSON s = second floor
L = LAUD t = third floor
N = NEWTON
R = RAMSEY
W = LADY WOOTTON’S GREEN
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Your course
Courses available are General English (21hrs) and General English with IELTS
Preparation (21hrs).
Timetables & Blackboard
Class lists and timetables will be placed on the noticeboard in LWG and published
on Blackboard. Blackboard is our internal communication platform which you
can access via the ‘Portal’, either online or through your mobile app. On
Blackboard you will find up to date information about your course, what is going
on at CCCU and further material to support your English studies outside your
classes. CHECK YOUR BLACKBOARD AT LEAST ONCE A WEEK.
09:00 -11:00 Core Language lessons
These lessons are coursebook-led classes that communicatively teach grammar
points and practise them for accuracy. Your teacher for this class will also be your
personal tutor and will be available for you to contact if you want to discuss your
learning outside of class. You will be set 1 hour of homework every day in this
lesson.
11:30-12:30 Topic-based Language lessons
These lessons will develop your confidence by using your expanding English
knowledge to produce work in all the skills and will include the use of technology
and university provided facilities. The classes will cover many different topics
which may include learning about British culture or international English, public
speaking, literature studies or news and world events. You might also work on a
project. You will also usually be asked to give a presentation, which is a short
talk to the class on a topic.
13:30-15:00 Language Skills lessons (Summer: 14:00 – 15:30)
These lessons will be focused on the individual language skills: reading, writing,
listening and speaking. You will be mixing with students from other classes of a
similar level, and may have a choice of topics. These lessons are collaboratively
planned, which means the teacher and the students in the class decide the lesson
focus together. For example:
In writing lessons you may ask for lessons in email and text language or
formal letters.
In speaking lessons you may ask for drama and role-playing or games.
In listening lessons you may ask for film lessons or music and songs.
In reading you may ask for newspaper or literature studies.
In any of the skills you may ask for a focus on Business English, everyday situational communication, vocabulary development, current affairs or
anything else that you and your teacher decide on. If you are on the General English with IELTS preparation course the lessons will
focus on the four separate exam sections providing both preparation in exam
skills and exam practice. The lessons will mainly be exam language and strategy,
as exam practice can be done during self-study on Fridays, or for homework.
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Example timetables
Intensive General English (21hrs) and General English with IELTS preparation (21hrs) are shown below:
General English example timetable - Intensive 21 hrs
Monday Tuesday Wednesday Thursday Friday
09:00
11:00
Integrated language skills with course book
Break
11:30 Language skills in use
12:30 e.g. Presentations, Books and Stories, British Culture
Lunch
13:30 Writing Speaking Reading Listening
self-study session 15:00 Focus Focus Focus Focus
General English with IELTS Preparation example timetable - Intensive 21 hrs
Monday Tuesday Wednesday Thursday Friday
09:00
11:00
Integrated language skills with course book
Break
11:30 Language skills in use
12:30 e.g. Presentations, Books and Stories, British Culture
Lunch
13:30 IELTS writing IELTS
speaking
IELTS reading IELTS
listening
self-study session 15:00
Preparation Preparation Preparation Preparation
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From September to December 2017 The General English Programme will look like this:
General English Timetable – Intensive 21 hours Term 1 (Sept 25 – Dec 15 2017)
Monday Tuesday Wednesday Thursday Friday
9.00-10.30
Core Language
Grammar, Vocabulary & Pronunciation Investigating British Life
& Culture
Grammar, Vocabulary & Pronunciation
11.00-12.30
Language Skills
Skills Work Investigating British Life
& Culture
Skills Work
12.30 -13.30 Monday Tuesday Wednesday Thursday Friday
13.30 -15.00
Topic Language
TOPIC
Vocabulary,
speaking &
Pronunciation
OR
IELTS
TOPIC
Reading & Speaking
OR
IELTS
TOPIC
Speaking & Listening
OR
IELTS
TOPIC
Review &
Practice
OR
IELTS
Self-study
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09:00 -12:30 Core Language Lessons – Monday, Tuesday, Thursday, Friday.
These lessons are course book-led classes, which communicatively teach grammar points and practise them for accuracy. You will also focus on
vocabulary, pronunciation and the four skills – reading, writing, speaking, listening. Your teacher for this class will also be your personal tutor and
will be available for you to contact if you want to discuss your learning outside of class. You will be set homework every day in this lesson.
09:00 -12:30 – Wednesday.
British Life and Culture: the aim of this single module is to develop a broader awareness of Britain, British life, culture and cultural norms in order
that students can not only function effectively in Britain but to enable them to integrate comfortably into the life of a student living in Britain.
13:30-15:00 Topic Lessons – Monday, Tuesday, Wednesday, Thursday.
These lessons will focus on a new topic each week. To start with you will concentrate on topic vocabulary and pronunciation, moving onto reading,
writing, speaking and listening and finishing the week with further practice and review.
OR:
13:30-15:00 IELTS Skills – Monday, Tuesday, Wednesday, Thursday.
If you are on the General English with IELTS preparation course, the afternoon lessons will focus on the four separate exam sections providing both
preparation in exam skills and exam practice. The lessons will mainly be exam language and strategy, as exam practice can be done during self-study
on Fridays, or for homework
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Levels and assessment criteria:
When you arrive, you will take a placement test and be allocated into a
class with other students of the same level of English. The level for each
class depends on students’ overall English ability, as described below:
Can understand the main ideas of complex speech and written
texts, even on abstract topics, including technical discussions in
his / her field of expertise.
Level
Council
of Europe Framew
ork
Assessment criteria Generally handles complex language well, and understands
detailed reasoning.
Inter-
mediate B1
Can sustain a conversation competently on familiar topics, and
convey basic meaning on unfamiliar topics. Can describe
experiences and events, and briefly explain plans and opinions.
Pronunciation is generally clear enough to be understood. Can
produce connected texts with some organisation, using a limited range of vocabulary and some attempts at complex
Advanced C
Can organise information and idea logically in speaking and in
writing, spontaneously and precisely, using language flexibly
and effectively for a wide range of purposes.
Can understand and summarise information from a wide
variety of English, including both colloquial language and
abstract discussions. Can recognise implicit meaning, and
interpret critically relatively demanding material.
sentences. Errors occur, but it is generally clear what he / she
is trying to express.
Can understand the main points of spoken and written
language regularly encountered at work, school, leisure etc.
Can deal with most situations likely to arise whilst travelling in
an area where English is spoken.
Upper
inter-
mediate
Has generally effective command of English, coping with
overall meaning and some complex language in most
situations. Arranges information and ideas coherently, and has
B2 a wide enough vocabulary to discuss both concrete and abstract topics at length and to make meaning clear. Uses a
mix of simple and complex structures, rarely producing
mistakes which lead to misunderstanding. Pronunciation is
clearly intelligible, even if a foreign accent is sometimes evident.
Pre-inter- mediate
Can convey personal information, and communicate in routine
tasks requiring a simple and direct exchange on familiar
A2 matters. Can describe aspects of his / her background and
environment, and needs of a concrete kind. Shows some
control of word formation and spelling.
Can understand straightforward factual information about
common everyday or job related topics, identifying both the
general message and specific details, provided speech is clearly
articulated in a familiar accent. Is able to grasp the gist of a
simple text, and to answer questions on the content.
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Progression and changing your level
During your stay, if your class level stays the same, this does not mean
that you are not making progress! Within each level, students who work
hard and practise always improve their English. Students make progress
at different rates depending on their motivation, attendance and effort in
class, and general attitude towards their studies inside and outside of the
classroom. There is no time-scale to mark progress so you will not
automatically move up a level after a certain time spent at one level. Your
teacher will tell you when you are ready to move up a level.
If you feel that you should move into a different class level, please look at
the following flow-chart which describes the procedure for changing class
level.
.
Speak to your tutor - after a discussion
and if your tutor agrees with you...
Moving down or
across a level
you will be invited to an appointment
with Nicky - the Programme Director
you will be placed in a new class
The PD will talk to
you about your level and language learning experience
If you both agree
Speak to your tutor - after a discussion and
if your tutor agrees with
you...
Moving up a level
you will be
invited to an appointment with Nicky -
the Programme
Director
If the tasks are successfully
completed you may be placed in a new class
The PD will set you some
language tasks to help to determine
whether you are at a higher level
than your current class
The tasks may include extra
written work, a grammar test and 100% effort and attendance for a
week
Changing your course dates
If you want to change your programme, take a break from your studies,
extend your stay or leave early, you should contact the International Office
[email protected]. This is especially important if you are a non-
European Economic Area (non-EEA) student with a Tier 4 visa.
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Attendance policy
Attendance at classes at the University is compulsory. Students have to
attend all classes that they are enrolled on. If you are going to be absent
from class, you must email the teacher of the class that you are going to
miss to explain why you will be absent. If you are unwell you must also
email the teacher of the class that you will miss due to sickness to tell
them. Your emails are then attached to the school register as a record. If
you do not email, you will be noted as absent and you attendance record
will be affected. Teachers complete registers daily, with emails from
students attached in the ‘comments’ box.
Students should arrive on time for classes. Late arrival causes disruption
to other class members and is unfair to the teacher and the other students.
This is particularly important in the mornings as the lessons start at 9:00.
If you come to class more than ten minutes late, the teacher will not let
you in and you will have to wait to join the next lesson at 11:30. If you frequently miss classes, the Programme Director will contact you to
ask why you have been absent, and to invite you to discuss any problems
you might be having. You may also be referred to a Student Support and
Advice Officer who will then contact you and ask to see you.
If you are frequently absent or late to class, this is recorded on your
Student Report and Tutorial Record. If your attendance falls below 80%,
you will not receive a Certificate at the end of your course.
If you are a non-European Economic Area (non-EEA) student with a Tier
4 visa, and you miss classes for ten days in a row (consecutively), the
University has a legal duty to report you to the UK Border Agency (UKBA).
The University will have to report you to the UKBA, even if you interact
with the University after this point. The University has no choice in this, it
is the law. The University will also report you to the UKBA if it has information that
you are breaching the conditions of your visa. If you are reported to the
UKBA, this will have serious implications for your immigration status and
your ability to remain in the UK. Being reported to the UKBA in this way
will lead to the student’s automatic withdrawal from their programme
and a withdrawal of the University’s support for the student’s visa. Advice and support for students concerning visas and other matters is
available from the International Office [email protected] and from
the University’s Student Health and Wellbeing support service by calling
01227 922675 or emailing [email protected].
Tutorials & Your Personal Tutor
Tutorials with your tutor happen in the middle of each academic term.
Your personal tutor is your teacher in the 9:00-11:00 classes. Each tutorial
will last about 10-15 minutes and during this appointment you and your
tutor will discuss your learning experience and progress while completing
a Tutorial Record. This record is then placed on file and a copy is given to
you. This is designed to encourage your self-reflection and awareness of
your learning experience and to encourage you to take an active role in
your own learning. It is also a chance for you to speak individually and
confidentially to the teacher and establish an individualised learning plan
based on your learning motivation and objectives.
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Mobile phones
If you have a mobile phone, please turn it off during lessons. If you rely
on your handset for a dictionary or other language learning devices, please
ask permission to use it in class from your teacher. If you are found to be
using it in class for anything else you will be asked to turn it off during
lessons, and not permitted to use it again in class.
Smoking, eating & drinking
There is a no smoking policy throughout the university. There should be
no eating or drinking (except water) during lessons.
Homework
Your teachers will give you a minimum of 1 hour’s homework from your
Core Lesson each day. This will help you with the work you do in class.
Please ask your teachers if you want to do extra homework, and they will
provide additional work for your self-study sessions and free time.
Reports
When you leave you will receive a report written by your tutor. An example
report can be found at the end of this handbook, it is a two-page
document which you can show to your university or sponsor.
Certificate of Attendance
At the end of your course, you will receive a certificate from the university
which details the period of time you have spent studying with us and the
level at which you studied in your main class. You will only receive a
certificate if your attendance is above 80%.
Security
Please be careful with your bags and valuable items like mobile phones
and cameras. Always take them with you when you are on the university
campus and keep them secure when you are in the city.
In the Event of a Fire - General Evacuation Procedures
What to do if you discover a fire
1. Sound the nearest fire alarm.
2. Only attempt to tackle a fire if you have been trained in the use
of fire extinguishers and you feel confident to do so. Remember
University policy is that you do not take personal risks. This is
best summed up by the maxim “In the event of a fire, get out
and stay out!”
3. Leave the building immediately and report to the assembly point.
4. Tell the person in charge what has happened.
What to do if your hear the fire alarm sounding
1. Always assume there is a fire somewhere in the building!
2. Immediately commence evacuating the building.
Warn others in the vicinity if safe to do so, but do not delay!
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Where possible close doors behind you (if you are the last to
leave). Report to the assembly point.
3. Do not re-enter the building until told to do so by a Responsible
person such as a University Fire or Evacuation Marshal.
When in an unfamiliar building on arrival do the following
1. Consult the Fire Action Notices which will be found at various
locations such as at exits, in corridors, at doors leading to
staircases and at fire alarm call points.
2. Locate the nearest fire alarm call point.
Identify your nearest means of escape along with any alternative
escape route – If in doubt follow the green fire exit signage to a
place of safety outside the building.
3. If staying in University Accommodation read the fire plan on the
rear of the bedroom door (or located adjacent to it).
Make yourself aware of the location of the assembly point.
The assembly point for Lady Wootton’s Green is the car park at the back
of the building.
Advice on all aspects of fire prevention may be obtained from the
University Fire Safety Advisor [email protected] .
Learning outside the classroom Learning materials
For morning classes, learning materials are included in the price of your
course. Your teacher will give you these in class and they may be either a
coursebook or worksheets, or both. All teaching and learning resources
are kept in the Programme Director’s office, WF04, and are not to be
removed from the building by students or teachers. If you would like extra
work, please ask your tutor and they will arrange for you to borrow a
book. The photocopier is in WF05, next door.
Dictionaries
It will be very useful for you to buy a medium sized ‘English to English’
(monolingual) dictionary. You may find that electronic translators become
less useful as your level improves, because direct translations are not
always accurate at higher levels.
Library
You can study privately in the library in Augustine House. English-
language books and readers are available to borrow. You will need your
student card, which you receive from the International Office. You can
find more information about the library here:
www.canterbury.ac.uk/library.
12
University Bookshop
The University Bookshop can supply recommended textbooks,
coursebooks, self-study books and dictionaries, often at a discount. For
more information see: www.canterbury.ac.uk/bookshop.
Computer Room
Lady Wootton’s Green has a Computer Room, downstairs opposite the
Student Common Room, which is open during the day. There are also
books available for you to read, and films for you to borrow. Please ask a
teacher if you need any help.
E-mail & Computers
In addition to the Computer Room in Lady Wootton’s Green, there are
other Open Access computer rooms on the university campus and in the
library. There is a map of student computer rooms on the wall next to the
Touchdown café on campus.
Blackboard
Blackboard is the Virtual Learning Environment (VLE) at Canterbury Christ
Church University. It is one of the key systems you will be expected to use
to support your studies. It provides access to information and learning
materials specific to your programme, plus a means of communicating
with tutors and other learners through e-mail groups and discussion
boards. You will be shown how to access your particular programme
from within Blackboard and how to use it during your induction. If you
have any questions please do not hesitate to ask your personal tutor or
programme director.
Social Programme
Canterbury Christ Church University has a lot of activities and events to
offer outside your studies. Open lectures, concerts, art exhibitions and art
workshops, sport activities, social events and societies are running
throughout the year. You will have plenty opportunities to engage with
the local student life, to meet new people and to learn new skills. We will
update you via email and on Blackboard about events taking place at
CCCU, but we encourage you to also explore the webpages and social
media accounts from the international office, CCCU Student Union (SU),
CCCU Arts and Cultures, and CCCU Sports:
https://ccsu.co.uk/
https://www.canterbury.ac.uk/arts-and-culture/arts-and-culture.aspx
https://www.canterbury.ac.uk/christ-church-sport/christ-church-
sport.aspx
https://www.canterbury.ac.uk/study-here/student-life/social.aspx
https://www.canterbury.ac.uk/about-us/public-lectures/public-
lectures.aspx
https://www.canterbury.ac.uk/cae/open-lectures.aspx.
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Examinations The IELTS Examination
IELTS examination scores
You can ask your teacher for an estimated IELTS score for the skills of
Speaking, Writing, Listening and Reading. However, this is an estimate,
and does not guarantee that you will get any particular score if you take
the examination. If you have taken the IELTS examination (or any other examination)
already, and have official scores, we will take these scores into account
when deciding on your class. However, we will also take account of other
evidence, including the placement test, your homework and the work you
do in class.
Taking the IELTS examination
We offer a preparation course for the IELTS examination, but do not
provide or organise for you to take the examination. There is a centre in
Canterbury at Chaucer College and it is also possible to take the
examination in London or in other places in the UK. To apply for an IELTS
exam you need to decide on where and what month you want to take the
examination then apply and pay online at http://www.ielts.org.This
website will also tell you the current price for the IELTS exam.
Other examinations
There are other EFL exams which are widely recognised and may be useful
to you. Please ask your teacher or the Programme Director if you are
interested in taking any of these, and they will provide you with advice
and self-study materials. The most common are the Preliminary English
Test (PET), First Certificate in English (FCE), Certificate in Advanced English
(CAE), Certificate of Proficiency in English (CPE), Test of English as a
Foreign Language (TOEFL), Test of English for International
Communication (TOEIC) and Pearson Test of English Academic (PTE).
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University information to support your studies
This section of the handbook contains some important policies,
procedures and guidance information that apply to all students studying
on Canterbury Christ Church University programmes.
Student support
Ensure you get appropriate help and support, if you require it, to make
the most of your time at Canterbury Christ Church University. We offer
counselling, study skills and IT training, financial information, advice for
international students and general welfare support. Find out more about
our range of services and how to access them from
www.canterbury.ac.uk/student-support
Volunteering
To make the most of your time here why not become a volunteer and
have your hard work accredited by us so you will have official certification
of your activities, and something valuable to add to your CV. The amount
and type of volunteering you can do will depend on your visa regulations
and type, and also your language level. However, this is a valuable
experience as it will involve contact and communication with many native
speakers. If you want to get involved email [email protected]
or visit http://www.canterburyvolunteering.org.uk/.
i-zone
The i-zone is the first place that that students can go to, to make any
enquiries about University services and it is the first point of contact for
students needing help and advice. There is an i-zone desk opposite
Touchdown café in Laud, and the main i-zone desk is on the ground floor
of the library in Augustine House. Where the i-zone can’t answer your
query immediately, they will ask our various professional service staff who
will respond directly to you. For any enquiry about any of our services
contact [email protected] or telephone 01227 782222.
Disabled students
If you have a disability that may affect your ability to study, the University’s
Student Support Services can provide help to organise the support you
need, and advice on how to make the most of the services available to
you. The range of disabilities we support includes invisible disabilities such
as dyslexia or depression, as well as those that are visible, such as a
mobility difficulty. More information is available from the links at:
www.canterbury.ac.uk/disability Equality and diversity
The University is committed to providing a fair environment in which
everyone is treated with dignity and respect. We take a proactive approach
to promoting equality and are committed to a range of actions intended
to create a welcoming and positive environment for all students, staff and
stakeholders. The Equality and Diversity Unit represents and supports
students, Home and International, as well as staff. We work closely with
Christ Church Students' Union and Student Support and Guidance to
promote equality and diversity. For more information or to get involved
visit:
https://www.canterbury.ac.uk/equality-and-diversity/equality-and-
diversity.aspx
15
Students’ Union
Christ Church Students’ Union (CCSU) is a charitable
organisation and is independent of the University. It is here to represent all students - if you are a student
services/support-advice-and-wellbeing/counselling.aspx or you can
contact [email protected] or mental-health-
here, you are automatically a member. You can get involved with the SU
very easily by simply being part of a sports club, society or volunteer group.
If you would like to get more involved then there are various different
ways of doing so. You could become a Student Representative for your
programme or help run a club or society. You could also stand for a
position on Union Council and help make decisions about the
organisation of the SU, also any student can stand to be elected as a
Sabbatical Officer. The Student Union has its own Facebook account at or
you can follow it on twitter for more regular updates. For more
information on the Students’ Union please go to http://ccsu.co.uk/
Future study and employment
You can visit www.canterbury.ac.uk/careers for advice and guidance on
employment, and about further study in the UK. Further information is
also available on Blackboard under the ‘Careers- The CORE’ tab. There are
also ‘drop in’ sessions you can visit in the careers information area on the
ground floor of Augustine House, opposite the Atrium café.
Dealing with bullying and harassment
Bullying and harassment are behaviour which makes you feel frightened,
upset or humiliated. The university takes such behaviour very seriously. If
you feel that you have a problem with bullying or harassment, you should
speak to your personal tutor or the Programme Director. You can also
find information here: http://www.canterbury.ac.uk/students/support-
Misconduct and disciplinary procedures All students at Canterbury Christ Church University are expected to follow
the rules of the university, and to respect the rights and privacy of other
students and staff. Misconduct is behaviour which damages the university
or which interferes with proper university activities or with other students’
study. If a student does any of these things, he or she will be invited to
talk to the Programme Director and may be given a warning. Examples
of misconduct include obstructing university activities; violent, threatening
or offensive behaviour or language (including emails); dangerous or
damaging behaviour; possession or misuse of illegal drugs. In a serious
case, the student’s behaviour will be investigated following university
procedures and there may be a penalty, e.g. a fine, or the student may be
required to leave their
16
Have your say
What do you think? The University is keen to hear your views on your
programme of study and programme delivery. You will be invited to tell
us what you think at different stages of your studies.
Feedback at the beginning of the course
After you have been with us for about week we will check that everything
is ok, and that you are comfortable and happy here in your new
environment. Telling us about your arrival and how you feel at the start of
your course is very important as it helps us to make you feel welcome and
make sure there are no problems. This will be done electronically using via
your university email account, please check your account regularly.
End-of-course questionnaires
At the end of your course you will be asked to complete a questionnaire
so you can tell us about your experience studying here with us. You will
be asked about your studies, your accommodation and your activities at
the university. What you think about your experience is very important to
us, as it helps us improve the student experience! This will be done
electronically via your university email account, please check your account
regularly.
Comments and complaints
If you are unhappy about your experience or are dissatisfied about any
aspect of the University’s work, then it is important that we know about
it.
If you have any questions or concerns, please talk to your tutor, the
Programme Director, or someone at the International Office. If your
concerns are not resolved informally then there are formal procedures and
you can also make a complaint to the British Council:
https://www.britishcouncil.org/education/accreditation/information-
students-agents/student-complaints.
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Going home? What can you do to continue learning English?
When you go home it is very easy to forget the English you have
learned. Here are some suggestions to help you keep the level of English
you have now.
Using the media:
Watch videos in English and English films.
Read internet sites about things that interest you.
Look on English language web-sites for students, for example:
www.flo-joe.co.uk (preparation for Cambridge ESOL examinations).
www.learnenglish.org.uk (British Council’s web-site for British Council students).
Get an app for English language study for your mobile phone.
Buy an English newspaper.
Listen to BBC radio online.
Buy some self-study CD-ROMs, for example: Murphy’s Essential
Grammar in Use.
E-mail your friends in English.
Get an English magazine about something that interests you.
Using institutions and other people:
Study at a college or school in your town and set yourself the
goal of an examination
See if there is an English club and if there is, join it.
Get together with a couple of friends for an English hour every
week. Only speak English and perhaps set yourselves some
homework.
Find an English speaker in your town/city and have some
conversation practice, perhaps you can exchange lessons - half in
English and half in your language.
Using English all around you:
Read the labels on products you buy in the supermarket or the
chemist.
Read any parts of brochures in English
Listen to English songs. Read the words on CDs.
Visit any English bookshop you might have in your town.
By yourself:
Always have an English book, maybe some short stories or a children’s book, to read.
Write your shopping list in English
Describe the scene around you in English in your head
Keep a diary in English. Remember it is better to spend ten minutes practising everyday than one
hour every month.
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Volunteering Contact the
service by e-mail
or through the i-
zone
Emotional or
mental health
Speak to your
personal tutor, the
Programme
Director or …
01227 782675 (internal 2675)
01227 863056 (internal 3056)
General
enquiries,
computer
services or
student card.
Contact the i-zone [email protected]
01227 782222 (internal 2222)
Library services Contact Library
Services
01227 782222 (internal 2222)
Buying books Contact the
bookshop
01227 782256 (internal 2256)
In an emergency
or for medical
first aid
999 Police/ fire
/ambulance
If you need them
NOW
(9999 on internal
phone)
112 Police/ fire/
ambulance
If you need them
quickly
01227 782111 for CCCU response
in Lady Wootton’s Green or on the
main campus
(2111 on internal phone)
01227 782125 for CCCU response
in Augustine House
(2125 on internal phone)
Who to contact if you need help or advice about……
your language
lessons
Speak to your
teacher (Ws02), or
email them
or the Programme
Director in Wf04
Paying fees,
your visa
police
registration
Contact the
International
Office, Augustine
House
or
01227 782473 (internal 2473)
Accommodation
(Residencies and
Homestay)
during the
academic year
Contact the
Accommodation
Office
01227 782677 (internal 2677)
Banking &
Health Services
Contact
International
Student Support
01227 782675 (internal 2675)
Future studies at
CCCU
Contact the
International
Office
or
01227 782473 (internal 2473)
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Appendix A: Student Report Template
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