efolder partner chat webinar — making the transition from break-fix to managed services
TRANSCRIPT
Why Move to a Managed Services Model?
© 2015 eFolder, Inc. All Rights Reserved.1
Greater predictability
More diversity in terms of services
offered
Better client acquisition and
retention
File syncBDRBackup
eFolder webinar:Making the Transition from Break-Fix to Managed Services
Ted HulsyVice President of Marketing, [email protected]
Agenda
• Partner Introduction• Alpine Business Systems• What’s Wrong with Break-Fix?• Why Every MSP Needs to Move to a
Managed Services Model• Partner Chat: How to Move from Break-Fix
to Managed Services• Questions and Discussion
3 © 2015 eFolder, Inc. All Rights Reserved.
Partner Introduction
© 2015 eFolder, Inc. All Rights Reserved.4
Alpine Business Systems
© 2015 eFolder, Inc. All Rights Reserved.5
16 employees
Founded in 1987
Clients in finance, retail, manufacturing, medical, legal, and other verticals
Nearly 100 managed services clients
Clients in New Jersey, New York, and Pennsylvania
What’s Wrong with a Break-Fix Revenue Model?
© 2015 eFolder, Inc. All Rights Reserved.6
Problems Results
Inconsistent revenue stream
Inability to serve as a “one-stop-shop” for
clients
Unpredictable workload Higher levels of stress
Lack of client loyalty Increased client churn
Why Move to a Managed Services Model?
© 2015 eFolder, Inc. All Rights Reserved.7
Greater predictability
More diversity in terms of services
offered
Better client acquisition and
retention
File syncBDRBackup
Partner Chat: Moving from Break-Fix to Managed Services
Making the Transition
© 2015 eFolder, Inc. All Rights Reserved.9
Unpredictable revenues High stress Little client loyalty
How did moving away from a break-fix model help Alpine Business Systems become a
better MSP?
Client Case Studies
© 2015 eFolder, Inc. All Rights Reserved.10
Clothing manufacturing company
Medical laboratory
Legal client
Questions for Bill
© 2015 eFolder, Inc. All Rights Reserved.11
• What was the motivating factor for moving to a managed services model?
• What tools have you adopted to better serve your managed services clients?
• How has making the switch impacted client turnover and improved your relationship with clients?
• What are some best practices you would recommend to MSPs looking to transition to a managed services model?
More Money, Less Problems
© 2015 eFolder, Inc. All Rights Reserved.12
1.5 – 2x
Alpine Business Group’s increase in managed service
profits over project-based profits
Questions & Discussion
14 © 2015 eFolder, Inc. All Rights Reserved.
eFolder Playbooks
Playbooks include pre-made marketing materials:• Videos• Emails• White papers• Brochures• eBooks• Client pitch decks• And much more!
