EFQM Levels of Excellence

Introduction to LoE

EFQM Levels of Excellence Overview

EQA

Recognisedfor

Excellence

Committed to Excellence

The main objectives of the Scheme

1. Provide clear milestones on the journey to Excellence

2. Maximise the number of organisations applying the fundamental concepts & principles of the EFQM Excellence Model

3. Provide practical products and services that help organisations improve

4. Provide consistent, European-wide recognition delivered by EFQM & its National Partners

Common features of all Levels

1. Based on feedback

2. Delivered to a common standard

AND

Common features of all Levels

3. Based on the Model and its principles

Committed to Excellence

Characteristics of Organisations applying

C2ETypically:

Have experience of introducing improvement initiatives but likely to be ad-hoc. Now interested in taking an organisational wide perspective

Measure performance using mainly internal measures with little use of external comparisons as the basis for target setting

Have little experience in the use of the EFQM Excellence Model & now looking for a low risk way of testing appropriateness for the organisation

The C2E Process - 1

Stage 1:Assessment against the 9 criteria of the EFQM Excellence Model and, as a result, identification of at least 3 relevant improvement actions.

Stage 2:After a period of 6-9 months, site visit by independent Validator to confirm deployment of the improvement actions.

Submission document – around 12 pages, covering the three improvement areas

Apply at any time Full documentation for all applicants:

• Applicant guide• Pack of 10 advice booklets• CD assessment workbook

Basic application fee 5000 Euro for EFQM Members, 6,500 Euro for non-members*

Members Bbest application fee € 3000

The C2E Process – 2

Identification of Organisations strengths and areas for improvement assessed against the most widely used management framework

Structured process for prioritising, documenting and implementing improvement activity

Feedback from external Validator on the implementation of the projects

Where successful, recognition (logo’s, certificates, database entry and newsletter mention)

Outputs and Benefits from C2E

Recognised for Excellence

Typically:

Most important results will have been improving for at least 3 years & will have external comparative data to put them into context.

Major processes will be controlled, regularly reviewed & be showing demonstrable improvement over time

Will have assessed against the EFQM Excellence Model more than once & will have scored at least 350 points.

Characteristics of Organisations applying

R4E

The R4E Process - 1Pre-structured Submission Document

based on 32 criterion parts3 Cycles during the year for

applicationsFull supporting documentation for

applicants:• Applicants Guide• Blank submission Document• Excellence Model Brochure

The R4E Process - 2 Assessment by a trained team of between

2-5 Assessors Assessors will reach consensus as a team

on strengths, areas for improvement & score for the organisation and determine issues to be explored during site visit

If the score is confirmed at 400+ points after site visit, the organisation will be recognised

Applicants will receive approximately 15 page feedback report and a scoring profile at the criteria level

External identification/validation of your Organisations strengths, areas for improvement & score profile by fully trained assessors using a proven management framework

A management development opportunity by the input of assessors to the process

Where successful, recognition (logo’s, certificates, database entry & newsletter mention)

Outputs and Benefits from R4E

EQA

Recognisedfor

Excellence

Committed to Excellence

• Based on the full EFQM model• 75 page submission in English• Team of 4 - 8 International Assessors• Consensus and Site Visit• Enhanced Feedback• Recognition at around 550+ points

• Based on the full EFQM Model• 51 page structured submission in the

local language• 3 - 5 Assessors• Consensus and Site Visit• Feedback Report at criteria level• Recognition at 400+ points

• Based on the 9 criteria of the Model• 12 page improvement plan• Two stage process, assessment and

site visit• Supported by one Validator• Recognition based on implementation

of an improvement plan

EFQM Levels of Excellence Summary