egovernment transformation plan
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TRANSCRIPT
eGovernment Transformation Plan
To introduce the stages and policies of the eGovernment Transformation Plan.
Presentation Objectives
Agenda 1. Introduction2. eGovernment Transformation Stages3. eGovernment Transformation Policies4. Required Procedures
eGovernment Transformation Plan
Public
November
2008
May2003
Introduction
Action Description Date
1
The Cabinet approved the eGovernment Transformation Plan and eGovernment Transformation Policies in its meeting No. 18/2012
June 12, 2012
2 Letter from the General Secretariat of the Cabinet to government agencies.
June 23, 2012
3 Letter from the ITA to government agencies. August 28, 2012
Presence
Interaction
Transaction
Transformation
Participation
Regional
eGovernment Transformation Stages and Targets
June2013
Decemb
er 2013
December
2014
Decemb
er 2015
S\N Stage Name Targets Completion Date
1 ePresence Stage
As the most basic form, governments publish simple and limited information on their web sites. Government agencies have to publish in both Arabic and English.
June 2013
Government agencies to create an eGovernment Steering Committee (headed by Minister or equivalent)
July 2012
Government agencies to have eGovernment Transformation Plan approved by their respective e-Government Steering Committees.
September 2012
Government agencies to list all services, including the pre-requisites or conditions to obtain these services; and to transform related manual forms into electronic forms
December 2012
Government agencies to document business processes related to each service
December 2012
Government agencies to re-engineer business processes December 2012
Government agencies to install computers, printers for basic office automation (only for office staff)
December 2012
Government agencies’ main office to be connected to Government Network
January 2013
Government agencies to have email accounts @agency domain name hosted locally for staff who communicates with public
June 2013
Government agencies will have updated websites in Arabic and English. Websites must be linked to the Oman eGovernment Official Portal
June 2013
eGovernment Transformation Stages and Targets
eGovernment Transformation Stages and TargetsS\N Stage Name Targets Completion Date
2 InteractionStage
This stage provides simple interaction between the government agency and the public that includes e-mail systems, basic search engines and official form downloads.
December 2013
Government agencies to convert key public information such as processes and procedures from paper into digital form
September 2013
Government agencies to stop creating public personal records. Instead government agencies to receive basic public personal information (new and amended records) through ROP via the Oman eGovernment Official Portal
December 2013
Government agencies to stop creating public commercial establishment records. Instead government agencies to receive basic public commercial establishment information (new and amended records) through MOCI via the Oman eGovernment Official Portal
December 2013
eGovernment Transformation Stages and Targets
S\N Stage Name Targets Completion Date
3 Transaction Stage
This stage enables public to conduct complete online transactions such as license applications, course registrations and personal information updates. The stage includes the ability to carry out ePayments. Government agencies can use a mixture of internet and telephony technologies.
December 2014
Public can update their personal details online at Oman eGovernment Official Portal
September 2013
Companies can update their details online at Oman eGovernment Official Portal
September 2013
Government agencies to have electronic documentation system
March 2014
Government agencies to automate their core government functions
June 2014
Government agencies to convert manual registration process to online / SMS registration
December 2014
Government agencies to convert manual license application process to online / SMS application
December 2014
Government agencies to convert manual payment collection process to online collection
December 2014
eGovernment Transformation Stages and Targets
S\N Stage Name Targets Completion Date
4 Transformation Stage
This stage provides value-added, public-oriented e-services. It focuses on services from public’s perspective and convenience. This transformation requires detailed coordination work and business process re-engineering.
December 2015
Public (Job-seekers) and companies can search for matching employment opportunities online
June 2015
The less-fortunate public, such as the disabled and poor, can access to a single integrated portal to register and obtain relevant welfare support
June 2015
Public and health professionals can access basic health records online
December 2015
eGovernment Transformation Stages and Targets
S\N Stage Name Targets Completion Date
5 eParticipation Stage
This is a long-term goal for e-government development. By offering tools such as online voting, polling and surveys, government agencies can improve their government performance through social participation and citizen involvement. At the same time, e-government gradually changes the way in which the government and people interact to make consensus and transparent government decisions.
Public can make payment to government on alternative channels such as ATMS, supermarkets and petrol stations
This is a long-term, continuous goal. Thus no final target date has been set
Vehicle owners can register, update, renew and pay their licenses, insurances, etc via insurance companies
Only 5% counter services available (compared to January 2012)
Public can vote and give their feedback and comments online (through e-polls, e-surveys & social media) for proposed major national developments and changes to laws & regulations
eGovernment Transformation Stages and Targets
S\N Stage Name Targets Completion Date
6 e-Border / e-Regional
Another long-term goal is to offer collaborative services with the neighbouring countries and countries in the region.
On-demand data exchange of basic public information
This is a long-term, continuous goal. Thus no final target date has been set
Single registration and linking of same companies with presence in different countries
eGovernment Transformation Policies
eGovernment Transformation Policies
First: Government Information and Data
• The government agencies shall avoid information or data duplication and redundancy. In coordination with other government agencies, the ITA shall seek integration of information and data through specialized agency responsible for keeping the information and data by major data type and classification. The specialized agency or agencies shall ensure non-repetition, non-duplication and no conflict of information or data from multiple sources, and to have a backup copy of all information and data.
• The government agencies shall manage databases and its data, provide access to shared data electronically to the other beneficiary government entities to enable the integration of data among government entities, and facilitate the delivery of government services electronically.
• Each government agency shall rely on the electronically available information and data of relevant authorities, and reduce the information and data provided in the e-forms and other modes of government services, and not to request information or data from the applicants of e-government services, except in rare cases when such information is required in order to deliver the service to the users.
eGovernment Transformation Policies
eGovernment Transformation Policies
List all services, including the pre-requisites or
conditions to obtain these services; and to transform related manual forms into
electronic forms.
Document business processes related to each
service.
Re-engineer business processes (identified
above) with the aim to implement quality eServices, and to
continuously improve these business processes so as to meet the ever-
increasing demands of the public.
eGovernment Transformation PoliciesEach government agency within six months from the issue date of these policies shall:
eGovernment Transformation Policies
The government agencies shall develop a detailed plan for the transformation into eGovernment and begin its implementation within six months from the issue date of this decision.
The government agencies shall use e-mail and electronic means of communication in their work.
eGovernment Transformation PoliciesThird: Government eTransactions
The government agencies shall adopt ICT applications in the performance of all its internal services and processes.
The government agencies shall comply with the Oman eGovernment Architecture Framework (OeGAF).
The government agencies shall appoint an internal committee within six months from the issue date of this decision to be responsible for all the government e-services in their entity .
eGovernment Transformation Policies
eGovernment Transformation PoliciesFourth: Indicators and Measurement
The government agencies shall fill in the assessment form to measure the progress
made towards eGovernment transformation annually according to the indicators set by
ITA .
ITA shall submit a general annual report to the Cabinet that shows the transformation
progress of each government entity into eGovernment
Government Agencies Responsibilities (Within 6 months)
1. Establish an internal eGovernment Transformation Committee2. Establish an eGovernment Transformation Plan3. Publish / Update their government services online 4. Publish all request forms online5. Document all business processes in detail6. Re-engineer business processes and plan for their implementation
eGovernment Transformation Policies
Government Agencies Responsibilities (Beyond 6 months)
1. Annually fill in eGovernment transformation assessment and return to ITA. 2. Include results of eGovernment transformation assessment in the annual agency
report.3. Review and re-engineer relevant business process to improve efficiency and
effectiveness.4. Comply with OeGAF standards (for all new ICT procurements).5. Use ICT applications to operate key government functions and processes.6. Use email and messaging systems such as SMS.
eGovernment Transformation Policies
Implementation Plan
ITA• Guide• Catalyse• Support
Government• Plan• Automate• Deliver
Joint Development
ResourcesHuman and Financial Schedule
Key Milestones
Plan
Thank You