ehealth 2013: do ehealth investments really match consumer expectations? presented by: aaron berk...
TRANSCRIPT
eHealth 2013:
Do eHealth investments really match consumer expectations?
Presented by:
Aaron Berk (Director, Advisory, KPMG)
Craig Worden (SVP, Public Affairs, Pollara)
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Agenda
1. Introduction
2. Study Findings
3. Implications for the Future
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Inspiration for our study: Gauging the Height of the Privacy Hurdle
And, to what degree is privacy – in particular – a hurdle in implementing and leveraging EHRs given the emerging world of social media and app-driven consumer behaviour?
Canadians have long been frustrated by the lack of information integration among health providers. Now, what hurdles does the EHR solution face in its bid to solve this?
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Survey Methodology
In March 2013, Pollara conducted an online survey of 1,000 Canadians.
As a guideline, a probability sample would carry margin of error of + 3.1%, 19 out of 20 times
Dataset weighted per Census Data to ensure it represents actual demographic distribution of Canadian population per gender, age, and region.
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Public Knowledge, Engagement, Support for EHRs
But, they believe just
34%of Canadians have an EHR
50%think an EHR regime exists in their province
believe EHRs will improve health care
90%
in favour of their province moving to EHRs exclusively
89%
believe they currently have an EHR
46%
52%feel 2016 is
the right deadline
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The Current Hurdle: Privacy/Security Concerns & Demands
85%concerned that EHRs will allow personal health info to fall into wrong hands
uncomfortable with insurance & employer access, respectively
65% & 83%
comfortable with various health care providers having EHR access
98-62%
Uncomfortable granting access to other gov ministries
72%
concerned that EHRs will allow personal health info to be lost
75%
comfortable with provincial & federal health ministry access, respectively
60 &
64%
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Public Demand for Control over EHR Access is High
Importance of having say in who has access to eHealth
record
72%Very
Important
25%
Somewhat Important
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But, it Relaxes if it Means…
72%
Very Important
25%
Somewhat Important
Slower Access to EHR in Emergency
42%
Very Important
38%
Somewhat Important
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But, it Relaxes if it Means…
72%
Very Important
25%
Somewhat Important
Slower Implementation of EHRs
38%
Very Important
44%
Somewhat Important
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But, it Relaxes if it Means…
72%
Very Important
25%
Somewhat Important
Increased Costs
37%
Very Important
45%
Somewhat Important
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81 % of respondents said it’s the Patient’s responsibility to take care of their own healthcare needsWho should be
primarily responsible?
Almost 50% of respondents said that they did not trust any one of their doctors to have a full understanding of their overall health
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Who should be primarily responsible?
81%
66%
54%
52%
10%
30%
42%
42%
9%
4%
4%
6%
Ensuring accuracy of EHRs
Ensuring reliability of EHRs
Ensuring privacy of EHRs
Implementing exclusive use of EHRs
Healthcare providers/institutions Government Patients
Trust is Key to Consumer buy-in
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Are Consumer Expectations Disconnected from our eHealth investments?
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Conditions for EHR Success
Building Foundational Components (i.e. registries, standards, etc.)
Are we ready for the future of Healthcare?
Awareness and Engagement
Trust
Consumer-focused technology (e.g. smartphone penetration)
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Increased Consumer Demand for healthcare apps
Demand for 2-way interaction (not just read only for information sharing)
Shift towards personalized care
What should we expect to see?
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Concluding Remarks
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Contact details
KPMG LLPBay Adelaide Centre333 Bay Street, Suite 4600Toronto, ON M5H 2S5
[email protected] 416-777-3217
Aaron BerkDirector, IT Advisory
ABCD
KPMG LLP, a Canadian limited liability partnership.
Pollara Inc. 1255 Bay Street, Suite 900Toronto, ON M5R 2A9
[email protected] x 2235
Craig WordenSVP, Public Affairs